Pacitti Jones Glasgow reviews

★★★★★ 5/5

Trustpilot

We have finally found the best letting…

We have finally found the best letting agent!Pacitti Jones are the best letting agents we have ever had by a very long way!.We live overseas, so it is vitally important that we have a good working relationship with them. Everyone in the letting team are efficient, experienced and professional, our thanks especially to Rosslyn, Nicola and Rebecca who are all fantastic and go that extra mile. Having had several different letting agencies in the past, we have finally found a letting agency that has the personal and professional touch that we have been looking for. We have absolutely no hesitation in recommending Pacitti Jones.

Scooter23 · 9 April 2019

★★★★★ 5/5

Google

Shona & Georgia did an excellent job selling my property within 3 weeks of being marketed and for well over the HR value. Very impressed with their service and approach and would highly recommend.

Mark · 25 September 2024

★★★★★ 2/5

Trustpilot

Used this company to attempt to buy a…

Used this company to attempt to buy a property and while it eventually went to closing date and I missed out. For approx 10 days prior to this (after me putting an offer in) I was held on with very little information given and what was given was inconsistent and poor at times. I felt I had to phone for updates and felt this a nucinece more than anything. It felt that no consideration was given the fact that home buy is a very stressful experience at times and very important to people attempting to make a house a home. I went on to sell my own home (through someone else) and would have been horrified if my buyer had been treated the way I was with this company.

Lynnette · 6 March 2019

★★★★★ 1/5

Trustpilot

Never again

Having used Pacitti Jones to buy & sell a property recently I wanted to share my experience. Basically it wasn't great & I wouldn't use them again. This was my first ever selling experience & they were hopeless. I wasn't advised of my first note of interest, I also asked for a viewing to be cancelled & they didn't do it and the person arrived at my door which was embarrassing. I complained about the terrible service & was told the manager would receive my complaint. I heard nothing from the manager so it wasn't taken seriously. I was told all the way through the process once my property sold, I'd have enough time to find a property & the new buyer would wait until a suitable property & date of entry was confirmed but within days of my property selling, I was pressurised continuously about entry dates & told I'd lose the buyer if I didn't give them a date. I felt particularly angry given the previous reassurances not to worry about that but they obviously just wanted the commission asap then once I moved out and in to a new home which I panic bought, I reported several issues within the 7 days deadline you have but was told by my Pacitti Jones lawyer it wouldn't be covered as wouldn't be near to £400 per item required to qualify. Since this time, I've had work carried out and each time the costs were mainly around the £400/£500 mark so I should've been covered but I feel the lawyer couldn't be bothered to give me the guidance I needed and again wanted to make a quick buck and move on to the next gullible person. I just feel Pacitti Jones were unprofessional and despite all the reassurances that they'd help me through the process, I found them to be untrustworthy, unhelpful, unsympathetic & uninterested once they got their money. The whole experience was horrendous and I would never use them again and have a real distrust now of Estate Agencies given this ordeal. I wanted to warn others as the multiple mistakes they made could have been avoided. The lack of customer care & attention to detail is just unacceptable and a total shambles.

Donna · 12 February 2018

★★★★★ 5/5

Google

Fantastic service and incredibly easy to deal with. Ross has kept me updated and informed at all stages and been a great point of contact. Alongside the easy to use app the staff have made the selling process so easy and I couldn’t recommend them more having sold my property for a great price.

Conall · 10 June 2023

★★★★★ 5/5

Google

Excellent experience from start to Finnish, Shona & her team were most helpful, made selling our house easy and stress free, they kept us up to date all the way through and even after the sale. Would highly recommend using Pacitti Jones Dennistoun. Thank you all.

Irene · 12 November 2023

★★★★★ 1/5

Trustpilot

Disappointed with Pacitti Jones, Treated Unfairly After Moving Out

Very Disappointed with Pacitti Jones, Unfair Deposit Deductions and Poor Communication

Kaleem · 14 May 2025

★★★★★ 5/5

Google

Being first time buyers and new to the market, Shona and Laura have been very kind and helpful. They provided timely updates on all proceedings.

Hiba · 23 October 2024

★★★★★ 5/5

Google

A professional team who were happy to arrange viewings to suit both parties. A first class service carried out by Shona and Georgia in the Dennistoun branch. I would recommend Pacitti Jones to anyone thinking of selling a property in the area

Isobel · 12 November 2023

★★★★★ 5/5

Google

Very helpful and considerate staff. Were great answering our questions and keeping us up to date. Our house sale wasn't straightforward but the staff at the branch were on the ball and supported us through it. Would recommend their service.

Cam · 10 June 2023

★★★★★ 5/5

Google

Great experience working with Pacitti Jones Dennistoun and West End for the purchase of my first home. Helpful and prompt when requesting for information and literally hand holding a stressed FTB throughout the entire process - would highlight recommend!

Daniel · 10 June 2023

★★★★★ 5/5

Google

5 star service. Had a fast sale and have been kept fully informed every step of the way. Shona at the Dennistoun office and her colleagues have been great! Would highly recommend them

Karen · 12 November 2023

★★★★★ 5/5

Google

Excellent service. Very proactive and worth every penny. The law firm are the best property lawyers I've ever worked with

Steph · 27 July 2024

★★★★★ 5/5

Google

I highly recommend Pacitti Jones Dennistoun and am very glad that I chose them as my agent. They are highly knowledgeable about the local market and provided excellent advice throughout the sale process. Great value for money.

Heather · 10 June 2023

★★★★★ 2/5

Trustpilot

Slow and unresponsive to emails

Slow and unresponsive to emails. Basically holding up the whole house selling process and leaving our buyers wondering what was going on. Would not recommend.

Joanne · 24 January 2024

★★★★★ 5/5

Google

Pacitti Jones were hugely helpful in our sale. Shona's communication was excellent and we felt supported throughout the whole sales process.

Mr · 10 April 2024

★★★★★ 5/5

Google

Very smooth experience from start to finish, both buying and selling our property, fantastic advice given, professional in every aspect, highly recommended , great team of people to work with.

Alec · 13 September 2023

★★★★★ 5/5

Google

Amazing service from both the estate agent Shona and legal team Chantal…..can’t thank you enough for making selling our house so stress free. Will definitely recommend you guys. Thank you

Stephanie · 14 August 2023

★★★★★ 5/5

Google

Made the selling process a breeze. Quick and clear communication throughout

Harry · 22 August 2024

★★★★★ 5/5

Google

I sold my property with Pacitti Jones and they did amazing work. Good job guys!

Todor · 11 June 2024

★★★★★ 5/5

Google

All the staff were very attentive and very professional kept me informed at all times Ross definitely knows his stuff if your selling definitely recommend pacitti jones.

Thomas · 10 June 2023

★★★★★ 5/5

Google

Excellent service delivered by Robyn Taylor.would recommend

Joyce · 25 July 2024

★★★★★ 5/5

Google

As a buyer, Pacitti Jones really did help me a lot with my purchase. Couldn't recommend them enough.

Aaron · 12 December 2023

★★★★★ 5/5

Google

Very easy to deal with. Efficient and knowledgeable staff.

Michael · 2 June 2024