Trusted Agent profile · Glasgow
★★★★★
302 reviews across 2 platforms
2G Ingram House, 227 Ingram Street, Glasgow, G1 1DA
Infiniti Properties's office in Glasgow, at 2G Ingram House, is rated 3.9 out of 5 across 302 reviews on two platforms, including 237 Google reviews rated 3.8.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
5/5
GoogleHighly recommend Infiniti properties if you are looking to let your flat or get a flat to rent. Zoe was nice in her communication and always available to support
Thanks Omosebi, your kind words are greatly appreciated
5/5
GoogleSuperior service is provided here! Anne is amazing and absolutely splendid to talk to. Highly recommended for rental properties
Thanks Shahmeer, your kind words are appreciated. We wish you all the best in your new home.
5/5
GoogleVery well-managed properry. The process of renting was very smooth from beginning to end. The maintenance team responded promptly to our complaints. Anne was very fast in responding to our concerns and needs even after we had left to Saudi Arabia while expecting very important mail. The deposit was released very quickly with no delays. I highly recommend them and give them more than 5 stars.
Thank you for kind words, you were a great tenant and a pleasure to deal with. We really appreciate the positive feedback as all the team works really hard. Wishing you all the very best!
5/5
GoogleZoe from Infinti is excellent to deal with. She always gets back to me quickly in response queries and actions repairs promptly when required.
Many thanks Nicole, great to read your positive review
5/5
GoogleI've been using Infiniti services for 9 years and always been happy both with the services provided and with the courtesy and professionalism of the staff, who have always risen to every occasion. For this reason I recently transferred a second property to Infiniti from another agent who was not providing the same standard of customer support. Particular thanks to Anne, Sharon, Stephanie and Zoe. Thanks ,all!
5/5
GoogleI recently worked on a project with Infinity Properties and would highly recommend Scott and the team. Their project management and attention to detail was exemplary, ensuring a finished result which exceeded expectations.
Thanks very much Jason, looking forward to continuing with the project as it develops.
5/5
GoogleTop company to deal with would highly recommend nothing is a bother &, Brooke is a delight to deal with ⭐️⭐️⭐️⭐️⭐️
Thank you for taking the time to leave a review. Brooke is an asset to the team and I am delighted to hear that you have had a good experience with Infiniti.
5/5
GoogleHighly recommend Infiniti Properties. The team made the entire renting process smooth and stress-free. A special thanks to Sharon Weatherhead who was incredibly helpful, professional and always quick to respond to any queries. Brilliant service from start to finish.
5/5
GoogleI had a fantastic experience with Infiniti Properties Management Ltd. From start to finish, the service was efficient, friendly and highly professional. A special mention has to go to Anne, who was absolutely brilliant throughout. Nothing was ever too much trouble, and she went above and beyond to make sure everything ran smoothly. Her communication and attention to detail really stood out. I wouldn’t hesitate to recommend Infiniti Properties Management Ltd to anyone looking for a reliable and supportive property management service.
Thanks for your lovely review Gillian, Anne will be particularly pleased to hear your feedback.
5/5
GoogleI used this company's maintenance devision to renovate my bathroom and could not be happier with the outcome. They went out their way to make sure the job was completed for me in time and worked all day and night to finish the job. They were very polite and tidy and we are very happy with our new bathroom. I would highly recomend them to anyone thinking of using their services. A big thank you to all the staff. We will definitly use this company again in the future.
Thanks Duncan, it was a great job to be part of and we're delighted you are happy with the outcome.
5/5
GoogleI would highly recommend Infinity properties for letting or renting your flat. Zoe was superb in her support and communication.
Thanks for your kind and positive words Girius
5/5
GoogleI have been renting with this letting agency for three years, and the experience has been consistently excellent. Communication has always been clear and prompt, any maintenance issues were handled quickly, and the team has been friendly and professional throughout my tenancy. It’s rare to find an agency that maintains such a high standard over several years, and I truly appreciate the support they have provided. Highly recommended.
Thank you so much for your kind words and for taking the time to share your experience. It has been a pleasure supporting you throughout your tenancy over the past three years. We’re delighted to hear that our team’s communication, professionalism, and responsiveness have made a positive difference. Your recommendation truly means a lot to us, and we wish you all the very best for the future.
5/5
GoogleThank you to Zoe for assisting in arranging for my oven to be repaired, excellent communication and fast service.
Thanks for sharing your positive experience Scott, best wishes
5/5
GoogleGreat and friendly, go above and beyond for you , Brooke is a lovely lady who was very helpful
Thank you Marion, we do try to go above and beyond where we can. Brooke is an asset to our team and I am pleased to hear that we were able to help.
1/5
GoogleTenancy was such a hassle via this agency. I moved into a flat which was VERY expensive on Park Gardens. Upon moving in there was a stench of smoke, used underwear, cigarette burns on tables, broken sofa, unclean floors and windows, no hot water in the kitchen, issues with plumbing. Lots of additional issues throughout that I was constantly finding and having to deal with. After a few months I asked for a rent reduction because I felt I was overpaying and I think £100 was knocked off my monthly bill. A week later, the landlord decides to move back in and gives me 28 days notice to move out! I find somewhere else within a week, and get my references checked with Infiniti…. A few days later I get an email to say the landlord isn’t moving back in after all and I can stay… felt like a ploy to get me out in all honesty. I kindly refuse the offer of staying. I move out. Then to my astonishment, I’m sent a long list of things that apparently I’ve broken or damaged such as a crack in the window sill and chips in the bathroom sink. I reminded them quickly of the photos I sent upon moving in against the inventory which was done so badly in check in (saying everything was in good condition when it wasn’t) then on check out doing a very thorough inspection and saying it was me! Absolutely appalling. After a few emails with Anne the manager agreed to give me my full deposit back. But be warned tenants - check your inventory clearly and take photos! This has really lost my faith in decent agencies. Being a landlord myself, I’m left shocked and quite saddened by the whole thing really. Avoid. avoid, Avoid!
Hi Derek I am sorry to hear that you had a negative experience with our agency, and we will take all your comments on board to avoid situations like you experienced arising in the future. This was a difficult tenancy due to changes in the landlords circumstances that we had been asked to discuss with you. Finally, I have requested a meeting with the company who prepares our inventory reports to discuss all the points you had noted on check in. I wish you every happiness in your new home.
5/5
TrustpilotFantastic Service
We had a great experience moving into our new property thanks to Sharon Weatherhead at Infinity Properties. She was incredibly helpful throughout the whole process and always quick to respond to emails and answered all our questions promptly. Sharon was pleasant to deal with and made everything feel easy and stress-free. I’d highly recommend her and Infinity Properties.
Thanks Hannahlize, Sharon works very hard and will be delighted with your positive feedback.
5/5
GoogleI was a tenant with Infiniti for one year and would be a tenant again in a heartbeat. At Infiniti Properties, you can always expect a polite, friendly team and quick, transparent email communication. Any maintenance issues were dealt with rapidly, and communicated clearly. A cut above the rest, highly recommend.
Thanks, Lewis. It's great to hear the repairs and communication worked well for you, as that's what the team works hardest at. We're glad you enjoyed your year with us, and if you're ever looking for your next place in Glasgow, just get in touch. We'd be happy to help.
5/5
TrustpilotI've been using Infiniti for some time…
I've been using Infiniti for some time now. Always great service. Special mention to Stephanie who wen't above and beyond!
Thanks very much for your lovely words Kevin
5/5
GoogleThanks to Zoe for helping arrange for repairs during my tenancy
You are very welcome Suzanne, Zoe takes great pride in her work so it's always nice to get positive feedback
5/5
GoogleSecured a lovely flat. Zoe is excellent help with any issues
Thanks very much Stephen
5/5
GoogleScott and team let my place for a number of years. Efficient and effective. Would use and recommend.
Thanks for your positive feedback Nigel, it's very much appreciated.
5/5
TrustpilotOur experience was amazing
Our experience was amazing, Sharon was quick at replying and very informative with all the information we needed. She answered all our questions and allowed the experience to be stress free. We had been looking for a flat to rent for months and went through many different letting agents that had such poor communication, so to have such good communication was great and overall would recommend to anyone looking to rent.
Thanks Natasha, we are delighted that you are enjoying your experience with us.
5/5
TrustpilotInfiniti have managed my buy to let for…
Infiniti have managed my buy to let interests for years. I have had a fantastic service from day 1. I have never had any non paying tenants. A testament to their vetting process which is what I need. Great team and always happy to answer any queries promptly and efficiently. Viva Infiniti, look forward to many more years together.
Many thanks Allan, great to hear your positive feedback
5/5
GoogleFrom the very beginning to the end of my tenancy, everything was incredibly smooth with Infiniti Properties. I only had the best of customer care and experience with their professional staff. I would recommend them to everyone in the market and you won't be disappointed :)
Thanks Abdallah, we are delighted you enjoyed your time with us.
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