Trusted Agent profile · Glasgow
★★★★★
2,701 reviews across 2 platforms
12 Bothwell Street, Glasgow, G2 6LU
DM Hall's office in Glasgow, at 12 Bothwell Street, is rated 4.8 out of 5 across 2,701 reviews on two platforms, including 9 Google reviews rated 3.1.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing Service from Steven
Steven went out of his way to accommodate a date and time to suit for the visit. He provided a speedy and professional service.
Dear Angela,Thank you for your kind review this afternoon for Steven and the team in Oban. We appreciate the detailed feedback and the 5 stars awarded.Regards,DM Hall Marketing Team
5/5
TrustpilotHad great service well informed with…
Had great service well informed with the service they provided
We appreciate your recommendation and are glad our service was great and informative. Thank you for your positive feedback! Kind regards, DM Hall Surveyors
1/5
TrustpilotDM Hall: not recommended for a home valuation report. I stood to lose 15k had I accepted their incompetent valuation
DM Hall were invited to carry out a survey on my property recently. The property was surveyed less than a year earlier and 170k, and subsequently had 20k spent on it. I anticipated a new value of around 175k since I had secured the house under the old valuation. Local houses were selling within days in this area, and generally above reported valuation. The DM Hall surveyor who claimed to be a specialist in another locale, valued the house at 160k. He couldn't fathom that his valuation belied all the comparative valuations per square metre, let alone contemporary market reality.In dealing with my complaint, he acted as judge and jury and would neither entertain considering the evidence of current market prices nor offer a refund for the incompetent service provided. I was provided notification of the appeal process which meant deferring back to him again, which seemed futile. Nonetheless, I did so, and despite DM Hall's appeal process undertaking to reply within a certain timescale, he simply ignored my correspondence. The matter is now heading to the small claims court for adjudication. Of course, the real evidence of whether my valuation complaint was correct is corroborated by the fact that another independent surveyor issued a new home report at 175k, and the market proof is that the house received an offer at that level. DM Hall have reduced their office locations and this lack of direct exposure may be impacting their local market knowledge. Indeed, the DM Hall surveyor suggested that he needed to talk to estate agents before fixing a valuation, thus indicating that his own knowledge was not intrinsic. I strongly advise you to contract the services of other surveyors within Ayrshire if your hoping to receive a realistic market value for your property as this service was not only incompetent, but the appeal process is nonexistent. I paid £510 for the service and refused to sign off on the incompetent valuation. Had I accepted the valuation, my position would have been far worse as I stood to lose £15,000. Both in hard cash and percentage wise, it is a significant loss. My recommendation to others is that they save themselves the potential upset and requirement for legal action and select more judiciously than I did at first. I chose on the basis of DM Halls' immediate availability, but perhaps that availability should have been more of a red flag. Good services potentially commend higher demand.
Hello,We acknowledge this review.Regards,DM Hall Surveyors
1/5
TrustpilotAvoid using this company for your home report
Home report completed by this company valued my property at less than it was 3 years ago despite improvements such as a new bathroom, fencing, flooring etc and a very competitive market in my area. They claimed they could not value it higher simply because 'no other property in the street had been valued at that'. Issues flagged in the home report included this company stating fencing that is just over a year old has 'wear and tear'. Also a 2 and 1/2 year old bathroom being numbered as 2 because of an old water storage tank. There are more examples of where the surveyor has found flaw were previous surveys have not. When I asked for their professional quality assurance processes I was ignored. I am therefore very displeased with the survey carried out and the dismissive manner in which I have been spoken to by the surveyor who carried out it out.UPDATE nearly 3 weeks later and despite promises of a 'valuation review' no nearer having a home report so I can market my home properly. Communication has been poor and unhelpful. AVOID USING THIS COMPANY AT ALL COSTS
Dear Lindsay,We're disappointed to receive this feedback. If you would like to discuss this matter further, please contact marketing@dmhall.co.uk.Regards,DM Hall Surveyors
5/5
Trustpilotsurveyor Brett Ferguson was very good
surveyor Brett Ferguson was very good arrived when he was meant to and did his job very efficient would recommend him without any worry
Thank you for leaving a review for Brett and the team in Perth. We're delighted to receive the full 5 stars and to hear that the process was very efficient.DM Hall Marketing Team
5/5
TrustpilotThere was a quick response to my…
There was a quick response to my request for a survey and energy check. Communication was good and advice helpful. All in all a good experience with D. M Hall.
Thank you for sharing a 5* review for the team in Dundee. We appreciate the feedback.
5/5
TrustpilotNorven Home report
From point of contact the service supplied was excellent. Emails replied promptly. Surveyor Blair was very helpful and a great attitude.
Thank you for sharing your feedback and we take these comments on board. We trust everything was in order with the final report.
5/5
TrustpilotEasy to book
Easy to book, came out when we wanted.Left them to do their own thing, answering questions when required. Survey was back later the same day.
Thank you for sharing a 5* review for the team in Falkirk. We appreciate the feedback and we're delighted to hear it was a quick turnaround.
5/5
TrustpilotD M Halls representative Leanne…
D M Halls representative Leanne Saunders was a pleasure to deal with, when she arrived on site, Leanne was completely focused on the job at hand, continually taking notes and acting in a professional manor. I wouldn't think twice about using D M Hall's services again.
Thank you for sharing a 5* review for Leanne and the team in Dunfermline. We are so pleased to receive this feedback and thank you for the recommendation.
5/5
TrustpilotSurveyor was excellent
Surveyor was excellent; friendly, very experienced and completed the survey efficiently. He reassured me that there was nothing to worry about and gave some initial feedback on overall gradings to expect.
Thank you for sharing a 5* review for the team in Dunfermline.
5/5
TrustpilotNo problems at all getting a valuation…
No problems at all getting a valuation done.
We're so glad to hear your valuation process was smooth and problem-free. Thank you for your positive feedback! Kind regards, DM Hall Surveyors
1/5
TrustpilotEPC surveyor did not access the loft
EPC surveyor did not access the loft, assumed no insulation was present and scored the property a "D". There is insulation and he subsequently re-scored the property a "C". Sloppy job in the first place not to have checked the loft.
We take these comments on board and trust everything was in order with the final report.
5/5
TrustpilotRecommended!
Local knowledge.Experienced surveyor made visit painless.Agreed with findings.
We're glad our experienced surveyor provided a painless visit and that our office team quickly clarified your queries. Kind regards, DM Hall Surveyors
5/5
TrustpilotAn Exemplary Customer Experience
May I thank Detek at DM Hall for an incredibly professional and swift Home Report. It has been an exemplary customer experience.Kind RegardsAntonio Grano
Thank you for sharing a 5* review for Derek the team in Stirling. We appreciate this feedback.
5/5
TrustpilotTracy was very nice, polite and professional
Tracy was very nice and polite. She surveyed the property thoroughly and professionally. D M Hall made the whole process run very smoothly. Would definitely recommend.
Thank you for sharing a 5* review for Tracy and the team in Falkirk. We appreciate the feedback and recommendation.
5/5
TrustpilotFrom start to finish was excellent.
From start to finish was excellent.Appointment made easily over phone. Given time slot for survey surveyor phoned 30mins before arrival. She was very efficient and friendly. Report was prepared and sent via email the next day. Highly recommend DM Hall
Thank you for sharing a 5* review for the team in Edinburgh.
4/5
TrustpilotSolid report
Solid report, on time and effective communication
We're glad our report and communication met your expectations. Thank you for your feedback. Kind regards, DM Hall Surveyors
5/5
TrustpilotSurveyor was professional and explained…
Surveyor was professional and explained everything to us
5/5
TrustpilotWould definitely recommend!
David was fantastic, such a lovely person and very helpful! Quick appointment time and reasonably priced. Documents with us within a day.
Thank you for sharing a 5* review for David and the team in Falkirk.
5/5
Trustpilotgreat company
Calum Riach was so helpful as are the team in the Inverness office. Really flexible and accommodating, highly recommend.
Thank you for sharing a 5* review for Calum and the team in Inverness.
5/5
TrustpilotProfessional service from start to…
Professional service from start to finish. I would have no hesitation in recommending DM Hall for future projects and home report preparation. Thank you Alan and the DM Hall team.
Thank you for sharing a 5* review for Alan and the team. We appreciate the feedback and the recommendation.
5/5
TrustpilotProfessional and Friendly Service
I recently used the services of DM Hall Chartered Surveyors when I was selling my house. Derek was friendly and professional and explained the house survey process in detail. I was very happy with the service and outcome of the single survey home report.
Thank you for sharing a 5* review for Derek and the team in Stirling.
5/5
TrustpilotExcellent service
Excellent service, on time and planned well
We appreciate your five-star review. We are glad you found our service excellent, on time, and well-planned. Kind regards, DM Hall Surveyors
5/5
TrustpilotAs always
As always, good service from all concerned
We appreciate your 5-star review. We are glad you found our service good. Thank you for the feedback. Kind regards, DM Hall Surveyors
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