Trusted Agent profile · Glasgow
★★★★★
1,723 reviews across 2 platforms
303 Byres Road, Glasgow, G12 8UQ
Part of DJ Alexander, see every office.
DJ Alexander's office in Glasgow, at 303 Byres Road, is rated 4.2 out of 5 across 1,723 reviews on two platforms, including 282 Google reviews rated 3.1.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Glasgow.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
5/5
TrustpilotDora Alves has done a great job
Dora Alves has done a great job solving 3 recent problems after many months waiting.
Thank you, Fergus, for this excellent review. We will pass this onto Dora and the Team.
5/5
TrustpilotSuper Professional and Helpful
Every agent we met was lovely and incredibly helpful. We were provided with lots of support through our property hunting process.
Thank you, Hannah, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotJenni F did an excellent job in…
Jenni F did an excellent job in resolving an ongoing problem we had with accessing a property to get remedial work done. She was proactive in getting a solution and managed the whole process to completion. Certainly recommend dealing with her.
Hi, thanks for the great review. I will make sure to pass this onto the team.
5/5
TrustpilotPatrick Cairns
I’ve had a great experience with Patrick Cairns. I really appreciate his responsiveness and willingness to address my concerns and help deal with issues in my flat.
Thank you, Noor, for this great review. We will pass this onto Patrick and the Team.
5/5
TrustpilotVery helpful agents who were quick to…
Very helpful agents who were quick to answer questions and took time to show us around.
Thank you, Andrew, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotHelpful and considered guides through…
Helpful and considered guides through the whole process and delivered a great result
Thank you, Craig, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotAmber Moyes
I spoke to Amber Moyes regarding a viewing for a flat. She was lovely. Very helpful and efficient, and also very friendly. No problems at all.
5/5
TrustpilotThe way Laura responded was very great
The way Laura responded was very great, anytime I call her she is always there to profound solution.
Thank you, Rollins, for this excellent review. We will pass this onto Laura and the Team.
5/5
TrustpilotThanks Amber
Amber was very helpful on the call with me. Set me up and registered all my interests, very patient and lovely to chat to. Thanks Amber
5/5
TrustpilotEllie McVitie was very professional and…
Ellie McVitie was very professional and punctual. She also gives us advise and explain the rentals procedures and policy.Happy customer.
Thank you, Ronellie, for this excellent review. We will pass this onto Ellie and the Team.
5/5
TrustpilotI had a recent issue with my boiler and…
I had a recent issue with my boiler and no heating or hot water - After speaking and working with Heather at Benaird, this was resolved quickly and to satisfaction.Thank you Heather :-)
5/5
TrustpilotMade the whole selling easy which was a…
Made the whole selling easy which was a bit difficult as we are based in England.Thank you to all involved.Brian and Kirsten Houston
Thank you, Brian, for this excellent review. We will pass this onto the Team.
1/5
TrustpilotUtterly frustrating
I have tried to get in contact through email and phone for 3 weeks now, and no reply whatsoever. Obviously it is going to be extremely hard for me to move in, yet alone book a viewing if they never pick up the phone. The only call they did pick up was someone telling me to phone elsewhere, and after I refused they told me they would send me an email with all the property information. I'm still waiting.
1/5
TrustpilotUseless is too kind
Over charged me for my management fee, which remains unrefunded. Next month they re-charged me for an increase that they did not previously apply. They forgot to charge me for my insurance. They never respond. What a uselss bunch of clowns.
Hi, thanks for the feedback and I am sorry you have experienced this with us. I will look into this for you and contact you direct, kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotImran Iqbal
Imran Iqbal - very kind and helpful excellent service. Would highly recommend!!
Thank you, Kester, for this excellent review. We will pass this onto Imran and the Team.
5/5
TrustpilotCaitlin🤩
Caitlin recently showed us around a property and was very kind and helpful and answered all our worries and queries!
Thank you, Cloee, for this excellent review. We will pass this onto Caitlin.
5/5
TrustpilotKudos to Lynsey
DJ Alexander team specially Lynsey has helped us to get the property viewing & promptly responded us with the queries we had. Thanks for helping us through. It is truly appreciated.
Thanks for the great review. I will pass this onto the team.
1/5
GoogleWe have just finished renting with DJ Alexander and cannot recommend anyone goes with them as a letting agent. They are truly the most horrible, unpleasant, and most unprofessional letting agent I have ever had to deal with. During the process of viewing the property, alongside getting our lease signed etc. they were extremely helpful and responsive but as soon as we moved in everything changed. We disagreed with a number of items on the inventory and noted this on our inventory before sending it off only to receive no response. We chased this up 3 times over the next 2 weeks only to eventually receive a response apologising for things being missed but telling us that because our inventory was now submitted late (it wasn't when we originally sent it off) that it was too late to add the things we disagreed on. After a bit of back and forth DJ eventually conceded to send out a contractor to repair the damage to our property (a broken door entry phone) and clean the grease clogged vents which they noted on their inventory were 'cleaned to a professional standard". To get to this stage took over 2 months. On check-in we noted there was no Carbon Monoxide alarm in the property, a failure of the legal requirement to have one in Scotland where you have a gas central heating system. Again, this took months to resolve. 6 months in we began having issues with our 23 year old gas hobs in the kitchen. They would randomly spark, and ignite without input from ourselves which we saw as a significant gas safety issue. DJ Alexander responded with a email from the landlord stating " I won't be repairing it. If they don't like it well then they can move out!" and DJ Alexander defending this stance from the landlord. We referred this issue to the Scottish Court First Tier Tribunal service who accepted our case and months later (in February) around 5 or so days before go before the Tribunal we received a very panicked email from DJ Alexander offering to replace the hobs which we accepted and they did meaning we could cancel this referral. After this, we got the feeling that the landlord, and DJ Alexander were not fond of us as tenants. We received notice of a rental increase soon after this and then COVID-19 hit. During this time, they attempted to send contractors to our property to conduct PAT testing despite the government advice being that only gas safety checks should be carried out. They intimidated my partner on the phone by telling her, falsely, that we legally had to grant them access and that 'the regulations say you must' and then only backed down when I asked them to provide evidence of this guidance and referred them to the Scottish Government's webpage which showed otherwise. Almost as soon as the ban on evictions was lifted in Scotland due to coronavirus we received our notice to leave (the day after reporting that the front door lock was no longer functioning). Citing the landlord intends to sell. We are now in dispute with them over the check out inventory where they have apologised numerous times for 'mistakes' on their part but continue to chop and change what they say we are liable for. Throughout our tenancy they also attempted to make changes to their 'repairs process' which flew directly in contradiction to our lease and only conceded after we pointed this out to them. This consistent pattern of 'making mistakes' apologising for them, and then holding us liable / responsible for their lack of care/attention to detail is nothing short of unprofessional and I can truly say that I, nor will I recommend anyone, rents with DJ Alexander. I would truly rather be homeless than rent with them again. I intend to take our experience to our local MSP to ask them to campaign for better protection for those in the private rental market. DJ Alexander really do live up to their poor reputation of treating tenants unfairly and the reputation in general that private landlords have for being inhuman.NegativeResponsiveness, Professionalism
1/5
GoogleAs a tenant who had the unfortunate time of having to live in one of their properties all I can say is STAY AWAY FROM DJ ALEXANDER!! After multiple failed maintenance requests due to the black mold, broken boiler which took them 2 week to send out an emergency engineer to inspect it, wind drought windows with poor rotting frames, throughout our stay they preform little to no request until rent was threatens until fixing. In addition to this, we received an email from the same agent who moved us in threatening us with a false complaint about damages outside the property, after we asked for an inspection for the "damages" as we had caused none, the same agent told us that they will not perform the investigation but will keep the complaint on our file, without any evidence. As you can imagine, when we raised this concern their agency didn't even react to it, I am still awaiting their response to how their agent threatening us with this false complaint. Finally, when you move out you best believe you best not have had actually lived in their property because they charges us £16 from a cleaner to wipe "goodbye flat 2/2" of a chalk board on top of the condensation BETWEEN the window panes (If the condensation is in-between the window panes it means the windows aren't air tight), and £128 for what they called blue tac marks. This after them after inspecting the property 2 weeks after we vacant it allowing dust to form due to this property lack of maintenance. In addition this when requesting a full legible invoice of the costs the agents find it appropriate to pass you onto someone new, I have asked 3 agents up to now to produce this. They're more than happy and smiley when they move you in cos they know you're getting swindled and in a few week time when you need maintenance they'll take their sweet time as informed by 2 of the 3rd party contractors during their "maintenance request inspections" In the time I lived there we had over 8 different contractor come out to the property and over multiple reported issues, with a grand total of maintenance completion being 2, once again as we withheld rent. If you're a student, live in, or planning to move to Glasgow. I would highly advise against renting from DJ Alexander in the future. Modern day Highway crooks, If you don't believe me read the other tenants reviews that are below 3 stars they are from ex tenants whereas the higher reviews are from move in tenantsNegativeResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotGreat to get a prompt follow-up from…
Great to get a prompt follow-up from Kasper on even the "little" things. Thank you!
Thank you, Charlie, for this excellent review. We will pass this onto Caroline and the Team.
5/5
TrustpilotCompliance service and support
Great service and support from Jennifer Flynn in compliance - good job !!
Thank you, Andy, for this excellent review. We will pass this onto Jennifer and the Team.
5/5
TrustpilotIt was difficult booking for a viewing…
It was difficult booking for a viewing but I got through and it was amazing. Thank you for your help. I am grateful.Asif Mohammed Thank you 🙏🏻
Thanks for the great review. I will pass this onto Asif.
5/5
TrustpilotSmooth On-boarding
The whole on-boarding process was smooth and Calumn Robertson helped us brilliantly.
Thank you, Sheikh, for this excellent review. We will pass this onto Calumn and the Team.
5/5
TrustpilotThe agent is cordial and respectful.
The agent is cordial and respectful.I think the DJAlexandra parades very good agents who knows their work.
Thank you, Rufus, for this excellent review. We will pass this onto the Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Glasgow.
