Trusted Agent profile · GLASGOW
★★★★★
391 reviews across 3 platforms
104 Bellgrove Street, GLASGOW, G31 1AA
1-2-Let Ltd's office in GLASGOW, at 104 Bellgrove Street, is rated 3.6 out of 5 across 391 reviews on three platforms, including 385 Google reviews rated 3.6.
Every review we hold for the GLASGOW office, from every platform, shown as written. First names only.
1/5
GoogleAVOID AT ALL COST. THEY DON'T FOLLOW THE LETTING AGENTS CODE OF CONDUCT. Worst letting agents in Glasgow. Don't rent from them. They charged me £200 for cleaning and £200 for damages to the property after I moved out. Even after I cleaned the flat spotless. If it wasn't for safe deposit Scotland adjudicator I would have lost almost £400. They never call back unless they need something from you. Had no hot water and no heating for a week and they said it was not their problem.
1/5
GoogleUnfortunately I had to give 1 start because no option of giving in minus. Worst service ever. They never communicate well and not on time. Staff is very rude and non-cooperative. They do not do the work on their behalf and expect you to be up to date with everything. They delayed the move-in date by unbelievable time, with very poor communication. Handed over the property which was not cleaned. The most shameful part was that they have added photographs of broken and dirty cupboards saying needs cleaning. So they do not do the deep cleaning or any cleaning before the property is handed over. After reporting curtain issue, they sent a guy for fixing curtain rails, but nothing for the curtains. Agency says buy it yourself. Bathroom door lock is broken and if reported, they say do not lock the door. Mattresses which are provided are in absolute poor condition, after reporting they say sleep on the couch. I absolutely regret while dealing with them. Not recommended at all.
5/5
GoogleThe staff at 1-2-Let are so helpful, friendly and professional. They have helped tremendously in helping us find our first flat and I am over the moon with the service. Nothing has been too much trouble and always got back to us super quick. Amazing service, highly recommend!
Thank you for your kind words Laura
5/5
GoogleWe've used 1-2-Let to manage our flat for the last 5 years and have been really happy with the service they provide. They are responsive and eager to help with any and all problems and continue year on year to provide a great quality service for very reasonable rates. I would highly recommend their service to anyone looking for a property management company.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleUtterly horrific manner towards the public ! after 2 days and 4 calls to enquire about a property I had the misfortune to speak to the office manager who was totally uninterested. with that kind of attitude i'm certainly glad i will be having no dealings with such a company if that is how they "value potential customers " how would they deal with an actual issue ?? could advise against this company enough in my experience .
1/5
GoogleAwful and untrustworthy. Placed a deposit and was told the property would be taken off the market. Waited 2 weeks to be told if the landlord was happy with us, and on the day of the result we were told they had accepted a deposit from someone else and the landlord had chosen them over us. In the meantime we could never get a hold of them, we set up a second viewing and the person who showed us round had clearly never been there before. It's been 3 weeks since i first got in touch by email and they still haven't replied to my original email. I had to go through multiple colleagues to get to the guy who was dealing with us. If there was an option for 0 stars i would have given it
1/5
GoogleActual shocking seriously do not touch this crowd with a barge pole they don’t answer their phones or emails left numerous voicemails to pay my rent and then you get a letter saying your getting evicted for not paying your rent !!! Take months to fix anything and then send cowboys to fix stuff and make a total mess !! Forget it if you e an emergency at anytime wrote a letter notice to quit and emails voicemails no answer then when you do leave they wonder why your not staying there anymore I felt sorry for the owner I couldn’t contact her to tell her I’m trying to pay my rent !! Had a fight with them about my council tax tried to make me pay for months I wasn’t even staying there owner must have been so annoyed at me but it was them that efd up also heard a few off the record stories total cowboys AVOID
5/5
GoogleCaitlin was great! Massive help from her making my move in smooth and swift!
5/5
GoogleGetting home in Glasgow is not easy but with 1-2-Let its easier.
1/5
GoogleTerrible! attitudes are horrendous very unhelpful and unapproachable constantly looking down their noses repairs take ages and half of them get ignored unless they are major repairs. I hope there is an improvement!
5/5
GoogleHaving viewed a number of properties to rent with a variety of companies, I finally found an ideal property with 1-2-Let. I must say that their staff in their office have all been fantastic throughout my search. It has been a pleasure to deal with them and now having settled in to my new home, I feel I must thank them for all their help and support. Many thanks to the staff for their help and assistance
5/5
GoogleIt's been 2 times I am taking property from them and they are very friendly and helpful. They respond very quickly and everything they do are amazing. They know what they are doing really and how to deal with situations. It's amazing dealing with them.
Thank you for your kind words Sumit
5/5
GoogleI've used 1-2-Let to manage my flat in Glasgow after I moved abroad since 2014 and they've been invaluable, especially when it comes to getting repairs sorted out and also dealing with the often unexpected problems that can crop up - especially if you're otherwise trying to deal with these things yourself from thousands of miles away. They've saved my skin on numerous occasions. Definitely recommended.
1/5
GoogleThis is a 0 star not even 1 star. I went to view one of their flats and paid the £200 deposit to book the property. The guy at the viewing told me it takes a couple of days for the landlord to get back to them once they send him my application. However, once I sent my application, they never got back to me. After 1 week, I decided to send an email but the guy didn't bother replying. So I decided to call them later (twice) but the person over the phone didn't bother checking the status of my application and told me 'if you didn't get any email from us, it means we are still waiting for the landlord'. After some days, I decided to go directly to the agency. When I got there the person eventually bothered checking my application and literally told me 'the landlord just got back to us 10 minutes before you arrived and he rejected your application', seriously who would belive that??? I have viewed other interesting flats but could not apply because I was waiting for them to get back to me and now they are gone. I have 3 days to find a flat, otherwise I will be homeless with my family. I can only blame myself for giving them the benefit of the doubt before applying despite the negative reviews from people that faced a similar issue with them. I also went with them because I urgently needed a flat and they told me it would take a couple of days to get an answer. I have dealt with many agencies before and this one is by far the worst. If you decide to go with them it would be at your own risk
1/5
GoogleWORST AGENCY EVER! We went for a viewing on a flat that was advertised by the following agency, the next day a 200 pound holding deposit was given whilst the application forms where sent off the same day. They stated after 4 days that all the forms were sent off to the landlord and it would take a day for him to give a decision, 2 days after that we phoned up the agency only to be informed that they didn't send the forms in the end and some documents where missing. We called again after 2 days to be informed that our application was denied by the owner because as stated by the agency he had a better offer. even though we gave a holding deposit in which they returned after 5 days. KEEP AWAY!
1/5
GoogleIf I could give a minus I would. The worst experience of being ripped off ever. Unprofessional attitudes, didn't even reply to left messages and email requests. They didn't even know the tenant had left the property. The property and gardens were in an awful state after a year with them. They redecorated the house and charged us a lot of money. When we sold the property and moved the furniture they hadn't even painted behind the wardrobes and big blocks were left unpainted. We lost a lot of money with them.
1/5
GoogleFor prospective landlords; Left 13 messages on their "emergency" mobile number over the weekend. I was locked out due to a seized lock and my flatmate locked inside - with no other fire escape. End up heating the lock / key with a borrowed culinary blowtorch to get it working. Go in on Monday only to be met with baffled looks "Sorry that number is broken". The emergency number, given to me days prior. While in there shouting at them I receive word that my flatmate is locked out again. I inform them I'm going to get a locksmith immediately. My locksmith is there in 2 hours and after breaking both our keys in the mortice lock, confirms it need replaced. While he goes for more tools we get a call from 1-2-lets to tell us "the *landlords* locksmith is 5 minutes away, please just ask the current locksmith for a receipt and to leave". £90 to come out and break two keys in our door then leave. The new locksmith that was "5 minutes away" took 2 hours then an extra 50 minutes to enter the property. I was phoned by the landlord the following day. He was curious why another locksmith had been called out because he certainly didn't do it. So 1-2-lets are not only incompetent but liars. Wasting everyone's time while adding a £90 bill for the landlord? They haven't replied to multiple emails, so much so that I'm personally talking with the landlord. What exactly is he paying these guys for? I've been in here a week. Locked out 10 hours total, boiler broke and washing machine has not worked since entry. Find another agency to handle your portfolio or you'll be handling your tenants personally.
1/5
Google-10stars!!! Summary: a JOKE! I went thru to Citizen council adviser and was about to go to the police! 3 weeks with our documents,no response nor position and wanted to stay with our deposit if we had quit...As I understood ,I had to stay the time they wanted awaiting for a response always with "wonderful" excuses !! preferably awaiting under a bridge with my toddler, as I let then know my ex-contract due date! Money back after a beautiful knowledgefull letter was sent to them about their plan to retain my deposit... as they noticed my despair as a mother... AVOID PLEASE! AWFUL,UNPROFESSIONAL!! Should be closed by authorities! A Shame for Scotland !
1/5
GoogleI made an enquiry over the phone about the income conditions for rentals. What is the income required to rent a property in the price range of 700 pounds. The person I spoke with refused to answer that and he kept asking me how much I earn. I refused to provide such info over the phone and also when I have been renting in London it has always been clear what income is required from a family as a joint income to rent a specific price range properties. It was a surprise and schock to me that the gentleman started shouting that he doesn't know me too and he just hanged off on me. Now this is far from professional attitude and I beleive that everyone should have the right to make a general enquiry without necessarily disclosing personal financial sircumstances. Never been treated so badly, obviously you should train your staff some manners and how to professionaly handle enquiries.
1/5
GoogleThis company is an absolute joke,every month I have to chase up my rent from them even though the tennent has always paid on time.when I call them they promise to call me back but never do,my account has been passed to the manager who assured me that she would personally deal with it,and supreme supreme it's late again,so I called the office only to be told she is on annual leave as is the assistant manager,what sort of company has the two top people off at the same time.they would be better running a joke shop or a circus,as they are a bunch of clowns.NEVER DEAL WITH THIS OUTFIT!!!!
5/5
GoogleReview from a tenant - I've had a very positive experience renting a flat from 1-2-Let. Been in the flat almost two years now and found them to be nothing but professional and efficient, really quick to help if I ever have issues/need repairs. Tonight being another example of this - boiler conked out due to the cold. They got back to me within 5 minutes with a solution which worked/boiler is back up and running. Considering the weather I'm really impressed with how quickly they sorted the issue. Highly recommend.
1/5
GoogleThe worst company I have ever dealt with. They own the flat above me and the tenants have flooded me 4 times now in 6 weeks. The worst flood was this weekend which I phoned their emergency mobile and left 2 voice mails and a text and still no reply!! The water was pouring through my ceiling through the night last night. I phoned them back today at 10.15am and asked to speak to lesley the landlord. I'm still waiting for her to return my call after a staff member telling me she would email her. Very rude and not good practice in my eyes!!
1/5
GoogleAs for me, 1-2-lets is just unreliable letting agency. Since moving in asked for replacement of door locks. I am a new tenant, so why should it not be replaced and actually it takes me minutes to get in and out of the property as these are stiff. After sending them 4 emails, I paid them visit in the morning and I found very funny all being dressed in black (like some kind of dirt worshippers). However, less funny was a feeling of belonging to a mental institution once Lesley gave me a gaze..
1/5
GoogleRegret signing a twelve month contract. Hot water broke a week after I moved in, phoned about it constantly and nothing has been done. To make matters worse, only one heater in the whole flat now works. They know how to breach contracts, currently freezing, heating up kettles for hot water and appalled that they think this is even nearly okay. Will be going into their office after Christmas to complain in person, demand something is done ASAP or I will be reporting them for negligence and hopefully get my deposit back. Will be moving out as soon as I am able.
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