1-2-Let Ltd Glasgow reviews

★★★★★ 1/5

Google

Worst agency I had. I had 3 letting agencies and 1-2 has been the worst by far. When I land in the house it was completely dirty. I'm pretty sure they charge the previous tenant for the cleaning services (because I met him and he told me). Then I had to ask for a proper cleaning which they provided.During 3 years tenancy they never asked the landlord any of my requests. And finally, when I left, they hold the deposit until the last legal day, then they claim 50 £ of the deposit for cleaning when nobody came to the house to clean (I spoke with the new tenant) and when I asked them for the receipt they never answered. The funniest part is the day of return keys they askede to submit a good review (obviously before answer about the deposit) . Here we go.

JorgeSP · 26 March 2021

★★★★★ 1/5

Google

Would have given zero stars if possible! Viewing went well agreed to let then they didnt contact me and have apparently let to someone else!!!! Totally unprofessional would not recommend to anyone in the future

Donnamarie · 25 May 2020

★★★★★ 1/5

Google

Extremely unprofessional!!!! -The agency never informed us they will not come to show us the flat, so when we arrived at the property it was the tenant who "showed" it to us! -They delayed our file application by questioning our documents. -They reproached us to have to change the moving date despite the fact we ALWAYS said we needed 1 month of period notice. -Always answering vaguely to our questions. -They rejected our application just because we asked general questions about our future flat.NegativeResponsiveness, Quality, Professionalism

Anaïs · 24 November 2020

★★★★★ 2/5

Google

It's unfortunate that 1-2 Lets manages most of the private let's around Dennistoun so they are hard to avoid, but if your can, do. They are a nightmare. We had a different agency landing our flat for the first six months then the landlord presumably moved to 1-2 to save money or because it was closer. Stark contrast. From before they even started managing the property they were not giving us the correct paperwork, never have is the emergency or if hours number, then when there was a fault with the fire alarm one evening it was 4 hours before eventually we just got fed up and called the Fire Brigade because first we didn't have the emergency number for 1-2 Let because they didn't bother to give it to us despite asking for weeks,t when we eventually managed to get it from someone else, the person working there said sorry but as it's evening I can't get anyone you'll need to wait until tomorrow. The due alarm was so lots everyone in the building and the street could hear it. Only after I called the fire brigade and let 1-2 Let know did they take it seriously and sent someone in afterwards once the Fire brigade were already there and he rudely told the fire bridge "I've got it" and sent them home. He then took the fire alarm told us it was faulty and it would be reinstalled tomorrow. 3 days later we heard back from 1-2 let and they didn't give us an option as to when they would come in "with our own keys" to install a new one because it was an emergency, but one that apparently want an emergency for the last 3 days or when the fire alarm was going off for several hours. There's been countless questions or requests from them gone unanswered. One particular staff member, Paris, was known not only for being rude but literally HANGING up on people. They are awful.NegativeResponsiveness, Quality, Professionalism

Ayesha · 23 October 2020

★★★★★ 1/5

Google

rented a flat from them for just under 12 months in Bridgeton - London road. From start to finish they were unprofessional. Upon arrival the flat was dirty and not cleaned even though they had said a cleaner had been in. we reported multiple issues throughout the stay and only the cooker and washing machine got replaced due to constant calls and emails, which they later stopped answering. They would hang up on calls or complaints and refuse to pass you through to the correct department. In december we reported mold in the bedroom, we had to move in may due to it not being repaired and affecting our health. They then had the audacity to charge us 80% of our deposit for cleaning and replacement of mattress when the flat was cleaned by a professional company and receipt given to them, followed by confirmation that we did not use their mattress and staining was not from us. Thank goodness for deposit scotland. After going through the process of disputing their claim of our deposit we were able to get it all back. Took 3 months due to them leaving it till the last minute. Please avoid at all costs, completely unprofessional.NegativeProfessionalism

Georgina · 27 August 2020

★★★★★ 2/5

Google

It's unfortunate that 1-2 Lets manages most of the private let's around Dennistoun so they are hard to avoid, but if your can, do. They are a nightmare. We had a different agency landing our flat for the first six months then the landlord presumably moved to 1-2 to save money or because it was closer. Stark contrast. From before they even started managing the property they were not giving us the correct paperwork, never have is the emergency or if hours number, then when there was a fault with the fire alarm one evening it was 4 hours before eventually we just got fed up and called the Fire Brigade because first we didn't have the emergency number for 1-2 Let because they didn't bother to give it to us despite asking for weeks,t when we eventually managed to get it from someone else, the person working there said sorry but as it's evening I can't get anyone you'll need to wait until tomorrow. The due alarm was so lots everyone in the building and the street could hear it. Only after I called the fire brigade and let 1-2 Let know did they take it seriously and sent someone in afterwards once the Fire brigade were already there and he rudely told the fire bridge "I've got it" and sent them home. He then took the fire alarm told us it was faulty and it would be reinstalled tomorrow. 3 days later we heard back from 1-2 let and they didn't give us an option as to when they would come in "with our own keys" to install a new one because it was an emergency, but one that apparently want an emergency for the last 3 days or when the fire alarm was going off for several hours. There's been countless questions or requests from them gone unanswered. One particular staff member, Paris, was known not only for being rude but literally HANGING up on people. They are awful.NegativeResponsiveness, Quality, Professionalism

Kamellia · 27 August 2020

★★★★★ 1/5

Google

A truly unpleasant from start to finish. They waited until the last possible day to charge £60 from the deposit, despite the flat being far cleaner when I left than when I began the lease. I also repeatedly reported issues in the flat during my tenancy, which were completely ignored. They regularly ignore calls to the office, leaving you no choice but to phone the emergency number for repairs- where you are made very aware of how inconvenient your call is. Completely unprofessional.NegativeProfessionalism

C · 27 August 2020

★★★★★ 5/5

Google

Miller Flooring have been working with 1-2-LET for quite some time now. All communications and agreements work smoothly and invoices always paid with no delay. All the staff are a great team and hopefully we continue to work along side them present and future!

Louise · 28 May 2024

★★★★★ 1/5

Google

Worst agency I had. I had 3 letting agencies and 1-2 has been the worst by far. When I land in the house it was completely dirty. I'm pretty sure they charge the previous tenant for the cleaning services (because I met him and he told me). Then I had to ask for a proper cleaning which they provided.During 3 years tenancy they never asked the landlord any of my requests. And finally, when I left, they hold the deposit until the last legal day, then they claim 50 £ of the deposit for cleaning when nobody came to the house to clean (I spoke with the new tenant) and when I asked them for the receipt they never answered. The funniest part is the day of return keys they askede to submit a good review (obviously before answer about the deposit) . Here we go.

MrStifler · 25 May 2020

★★★★★ 1/5

Google

AVOID AT ALL COST. THEY DON'T FOLLOW THE LETTING AGENTS CODE OF CONDUCT. Worst letting agents in Glasgow. Don't rent from them. They charged me £200 for cleaning and £200 for damages to the property after I moved out. Even after I cleaned the flat spotless. If it wasn't for safe deposit Scotland adjudicator I would have lost almost £400. They never call back unless they need something from you. Had no hot water and no heating for a week and they said it was not their problem.

John · 25 May 2020

★★★★★ 1/5

Google

Unfortunately I had to give 1 start because no option of giving in minus. Worst service ever. They never communicate well and not on time. Staff is very rude and non-cooperative. They do not do the work on their behalf and expect you to be up to date with everything. They delayed the move-in date by unbelievable time, with very poor communication. Handed over the property which was not cleaned. The most shameful part was that they have added photographs of broken and dirty cupboards saying needs cleaning. So they do not do the deep cleaning or any cleaning before the property is handed over. After reporting curtain issue, they sent a guy for fixing curtain rails, but nothing for the curtains. Agency says buy it yourself. Bathroom door lock is broken and if reported, they say do not lock the door. Mattresses which are provided are in absolute poor condition, after reporting they say sleep on the couch. I absolutely regret while dealing with them. Not recommended at all.

Kartikee · 25 May 2020

★★★★★ 5/5

Google

The staff at 1-2-Let are so helpful, friendly and professional. They have helped tremendously in helping us find our first flat and I am over the moon with the service. Nothing has been too much trouble and always got back to us super quick. Amazing service, highly recommend!

Laura · 25 May 2020

★★★★★ 5/5

Google

We've used 1-2-Let to manage our flat for the last 5 years and have been really happy with the service they provide. They are responsive and eager to help with any and all problems and continue year on year to provide a great quality service for very reasonable rates. I would highly recommend their service to anyone looking for a property management company.PositiveResponsiveness, Quality, Professionalism, Value

Martin · 27 August 2022

★★★★★ 1/5

Google

Utterly horrific manner towards the public ! after 2 days and 4 calls to enquire about a property I had the misfortune to speak to the office manager who was totally uninterested. with that kind of attitude i'm certainly glad i will be having no dealings with such a company if that is how they "value potential customers " how would they deal with an actual issue ?? could advise against this company enough in my experience .

Justin · 25 May 2020

★★★★★ 1/5

Google

Awful and untrustworthy. Placed a deposit and was told the property would be taken off the market. Waited 2 weeks to be told if the landlord was happy with us, and on the day of the result we were told they had accepted a deposit from someone else and the landlord had chosen them over us. In the meantime we could never get a hold of them, we set up a second viewing and the person who showed us round had clearly never been there before. It's been 3 weeks since i first got in touch by email and they still haven't replied to my original email. I had to go through multiple colleagues to get to the guy who was dealing with us. If there was an option for 0 stars i would have given it

Thomas · 26 May 2019

★★★★★ 1/5

Google

Actual shocking seriously do not touch this crowd with a barge pole they don’t answer their phones or emails left numerous voicemails to pay my rent and then you get a letter saying your getting evicted for not paying your rent !!! Take months to fix anything and then send cowboys to fix stuff and make a total mess !! Forget it if you e an emergency at anytime wrote a letter notice to quit and emails voicemails no answer then when you do leave they wonder why your not staying there anymore I felt sorry for the owner I couldn’t contact her to tell her I’m trying to pay my rent !! Had a fight with them about my council tax tried to make me pay for months I wasn’t even staying there owner must have been so annoyed at me but it was them that efd up also heard a few off the record stories total cowboys AVOID

Tracey · 26 May 2019

★★★★★ 5/5

Google

Caitlin was great! Massive help from her making my move in smooth and swift!

Callum · 26 December 2022

★★★★★ 5/5

Google

Getting home in Glasgow is not easy but with 1-2-Let its easier.

Godmade · 24 February 2023

★★★★★ 5/5

Google

Having viewed a number of properties to rent with a variety of companies, I finally found an ideal property with 1-2-Let. I must say that their staff in their office have all been fantastic throughout my search. It has been a pleasure to deal with them and now having settled in to my new home, I feel I must thank them for all their help and support. Many thanks to the staff for their help and assistance

Mark · 25 May 2020

★★★★★ 5/5

Google

It's been 2 times I am taking property from them and they are very friendly and helpful. They respond very quickly and everything they do are amazing. They know what they are doing really and how to deal with situations. It's amazing dealing with them.

Sumit · 25 May 2020

★★★★★ 5/5

Google

I've used 1-2-Let to manage my flat in Glasgow after I moved abroad since 2014 and they've been invaluable, especially when it comes to getting repairs sorted out and also dealing with the often unexpected problems that can crop up - especially if you're otherwise trying to deal with these things yourself from thousands of miles away. They've saved my skin on numerous occasions. Definitely recommended.

Gary · 25 May 2022

★★★★★ 1/5

Google

This is a 0 star not even 1 star. I went to view one of their flats and paid the £200 deposit to book the property. The guy at the viewing told me it takes a couple of days for the landlord to get back to them once they send him my application. However, once I sent my application, they never got back to me. After 1 week, I decided to send an email but the guy didn't bother replying. So I decided to call them later (twice) but the person over the phone didn't bother checking the status of my application and told me 'if you didn't get any email from us, it means we are still waiting for the landlord'. After some days, I decided to go directly to the agency. When I got there the person eventually bothered checking my application and literally told me 'the landlord just got back to us 10 minutes before you arrived and he rejected your application', seriously who would belive that??? I have viewed other interesting flats but could not apply because I was waiting for them to get back to me and now they are gone. I have 3 days to find a flat, otherwise I will be homeless with my family. I can only blame myself for giving them the benefit of the doubt before applying despite the negative reviews from people that faced a similar issue with them. I also went with them because I urgently needed a flat and they told me it would take a couple of days to get an answer. I have dealt with many agencies before and this one is by far the worst. If you decide to go with them it would be at your own risk

Houss · 26 May 2018

★★★★★ 1/5

Google

WORST AGENCY EVER! We went for a viewing on a flat that was advertised by the following agency, the next day a 200 pound holding deposit was given whilst the application forms where sent off the same day. They stated after 4 days that all the forms were sent off to the landlord and it would take a day for him to give a decision, 2 days after that we phoned up the agency only to be informed that they didn't send the forms in the end and some documents where missing. We called again after 2 days to be informed that our application was denied by the owner because as stated by the agency he had a better offer. even though we gave a holding deposit in which they returned after 5 days. KEEP AWAY!

Spiros · 26 May 2018

★★★★★ 1/5

Google

If I could give a minus I would. The worst experience of being ripped off ever. Unprofessional attitudes, didn't even reply to left messages and email requests. They didn't even know the tenant had left the property. The property and gardens were in an awful state after a year with them. They redecorated the house and charged us a lot of money. When we sold the property and moved the furniture they hadn't even painted behind the wardrobes and big blocks were left unpainted. We lost a lot of money with them.

James · 26 May 2018