1-2-Let Ltd Glasgow reviews

★★★★★ 5/5

Google

I’ve been with a few letting agencies throughout the years but 1-2-let have been by far the best! I understand things have been really difficult during the pandemic, but my calls to the office have always been answered promptly or they have called back within the hour after leaving a message. I also had some repairs carried out recently and Caitlin and Paris made sure everything was carried out efficiently and professionally, even called me afterwards to make sure I was happy with the work that was done. I’d have no hesitation in recommending 1-2-let to any prospective tenants or landlords. Lorraine at accounts has also been very efficient dealing with my payments etc.PositiveProfessionalism

Chris · 28 May 2024

★★★★★ 1/5

Google

I just tried for the property They scheduled a viewing for me and said to fill form as I completed all the process . I was very clear from my side . I wanted to shift from old house to new house any how in a day a agent named Paris suddenly on the moment told me that we can’t give you house , I don’t know y why all of a sudden they did for us It was very disappointing for us . She was very rude to talk with me and my partner .

Darpana · 13 February 2026

★★★★★ 5/5

Google

All of my interactions with 1-2 Let have been great so far as a new tenant. Eddie was super helpful at contacting me when anything came on the market within my budget to arrange viewings and I ended up taking a flat the letting agency recommended which was better than the one I’d asked to view myself! Danielle was incredibly helpful at what was a stressful time as I had to self isolate when I was due to move so arranged for a family member to pick up the keys from the office for me which made life easier when I was given the ok to move! Maintenance (sorry I didn’t catch your name!) were super helpful too and arranged for a plumber for me within 24 hours for the only minor issue I had on move in which was resolved at the visit. Honestly compared to some letting agencies I’ve used in the past communication has been fab and the staff have gone above and beyond what was expected which was hugely appreciated.PositiveResponsiveness, Professionalism

Laura · 27 August 2021

★★★★★ 4/5

Google

Good experience, Danielle was very helpful with walking me through the paperwork. Would have liked to have a definite move in date a bit sooner, I only got this confirmed a few days before which made planning a bit difficult. There were a couple of issues on moving in, including the boiler. I reported this and it was dealt with the same day, and the more minor issue with the blinds was also addressed promptly. Delighted to have property managers who deal with any issues right away!

Madeline · 25 May 2021

★★★★★ 5/5

Google

Having found myself in the unenviable position of needing to move house in 2020, I am very grateful for the support I (along with my daughters) recieved at 1-2-Let. During difficult circumstances, they managed to make the process straightforward and pretty seam free. I primarily dealt with Danielle who was reassuring, conscientious, and whom I had to put in a lot of faith into as viewing opportunities were limited and the house was turned around fast from the previous tenant. The house was immaculate, and the handover of keys was managed in a covid secure way. A good experience overall and I would thoroughly recommend.

Carol · 25 May 2021

★★★★★ 5/5

Google

Having found myself in the unenviable position of needing to move house in 2020, I am very grateful for the support I (along with my daughters) recieved at 1-2-Let. During difficult circumstances, they managed to make the process straightforward and pretty seam free. I primarily dealt with Danielle who was reassuring, conscientious, and whom I had to put in a lot of faith into as viewing opportunities were limited and the house was turned around fast from the previous tenant. The house was immaculate, and the handover of keys was managed in a covid secure way. A good experience overall and I would thoroughly recommend.

- · 26 March 2021

★★★★★ 1/5

Google

We were with this letting agency for 5 years. They were terrible. Firstly they would phone us every month and accuse us of late rent. They said the rent came out on the 23rd when it actually came out on the 4th. When we asked it to be updated on the system they failed to do so which in itself is a simple task which they couldn’t do for 5 whole years. Every time we raised on error on their website it was a waste of time as they wouldn’t respond or couldn’t be bothered to respond. They were so unresponsive in fact that the landlord just contacted us directly as the agent was a waste of time. Unsure why you would pay the agent fee in that case. Finally; the most comical issue came when we vacated the property. We posted the keys through the letterbox as they had accessed the property several times for flat inspections and they charged us for an emergency locksmith to open the property as it is apparent that they lost a set of keys. I phoned up and asked them to explain and they didn’t have an answer. The staff are also incredibly rude and fob you off at any opportunity. Overall if you are a landlord or a tenant stay clear from 1 2 let as they seem to be woefully inept at the simplest of tasks never mind managing a property.

Liam · 28 December 2025

★★★★★ 5/5

Google

I went to view a few flats with 1-2 Let with my girlfriend. I was shown around all the properties by Jon who met us on time at each if the days we had scheduled. Jon was very professional and answered all the questions we had about the areas we were looking in and queries we had about each flat. I could not recommend the company and staff more.PositiveProfessionalism

K · 27 August 2021

★★★★★ 1/5

Google

We have been tenants with 1-2-Let for 18 months. Right from the start communication was poor and we had to regularly chase. During the tenancy communication with the maintence team was awful. Emails were rude and organising appointment times for regular maintenance was appalling. There's this expectation that we will cancel our plans to ensure we're at the flat all day to let them in because they can't commit to a time and if you don't you're being difficult. Total disregard for others. Ending our tenancy has been similar. Would not recommend. We have had at least 3 friends planning on renting out their apartments and we have steered them away from using 1-2-Let. Really disappointed in the service.NegativeResponsiveness, Professionalism

C · 27 August 2022

★★★★★ 5/5

Google

As a Landlord, I used the services of 1-2-Let for managing my rental properties in Glasgow. Certainly from a Landlord's perspective, they always seemed to find decent tenants and often had some lined up, for when the property became vacant, so not much time wasted hanging around. As it was mainly hands-off for me, 1-2-Leg managed all aspects of rebating out the properties, including advertising, inventories (very thorough) etc...I would highly recommend 1-2-Let to any prospective landlords...trust me, I've used a few agencies in the past and 1-2-let were not only more competitive with their fees but more professional also and normally quick to respond to any of my emails etc. Communications were always professional and polite and everything conducted in a timely matter and I was always kept abreast of everything. Again, I would HIGHLY RECOMMEND their services and only finished business with them, as I sold my rental property.PositiveQuality, Professionalism, Value

Ewen · 27 August 2022

★★★★★ 1/5

Google

I have had a serious leak in my living room for nearly 2 months, first reported on the 27th of October 2021. We are now the 19th of December 2021. Since then, no serious action has been taken on their side. I have countless emails and photo evidence that prove they have not taken their role as a letting agency seriously. It’s winter in Glasgow and I have a whole in-operational living room where an active leak happens every time it rains. The window stays open for the water to evacuate thanks to a rickety system I put in place, without which my downstair neighbour would have water leaking from the ceiling as well. I have contacted countlessly the agency, Ryan from the repair team has told me he was in contact with the factor yet nothing has happened. The last time I contacted the agency, on the 9th of December, I was even told that they didn’t know about the leak and that Ryan was gone. I have been withholding rent hoping that this would trigger change yet nothing has happened so I’m strongly considering leaving the premises. I even had my architecture employers contact them yet nothing changed and they were rude on top of that. This is truly appalling service. I've never seen this in my life. At this rate I am considering legal procedures.NegativeResponsiveness, Quality, Professionalism, Value

Faustine · 27 August 2022

★★★★★ 1/5

Google

Absolutely terrible attitude. Had an issue with a let above me, reported it to 1 - 2 let. They were actiually very aggresive and cheeky and i later found out they never even contacted the landlord although they said they did. I contacted the landlord myself and he couldn't have been nicer. Spoke to other letting agents and found out they have a bad name in the trade also. Avoid. If i could give zero stars i would.

Alan · 25 January 2024

★★★★★ 5/5

Google

Kirsten was consistent throughout the process. My transition journey was seamless.

Joan · 28 November 2025

★★★★★ 5/5

Google

Thank you Danielle Keenan for all the quick help and support. I was facing with door lock in my property, I requested a fix for that but unfortunately it had not completed due to work load and also that was Friday but Danielle Keenan confirmed that I can contact her on weekend also if facing any issue and also Monday morning in first hour it got fixed . Thank you for all of your help Danielle Keenan, really appreciated..

Sanjiv · 25 May 2022

★★★★★ 5/5

Google

1-2 Let have went above and beyond for me during the housing crisis that Glasgow is experiencing right now - I was beginning to lose hope after searching for a flat for 2 months. I went through several viewings and applications with 1-2 let before finding my new flat, with clear communication via email and telephone - definitely felt a personal touch with their services. Special thanks to John, Caitlin and Kirsten for their help.

Abby · 27 September 2022

★★★★★ 5/5

Google

Great team , very professional!! Everything was dealt with quickly and efficiently, the 1 2 let team were very friendly & dealt with any concerns straight away. Highly recommended

Danielle · 14 April 2025

★★★★★ 5/5

Google

As a professional landlord, 1-2-Let have met all my expectations as a reliable and efficient letting and managing agent. They have been managing the property on my behalf for around 15 years and have ensured that the property is tenanted at all times at current market rents. A big shout out to Louise who has been an excellent point of contact over the years. Am extremely happy with the service provided. Carry on the good work!

Stuart · 25 May 2022

★★★★★ 5/5

Google

1-2-let provided high quality customer service, it was a smooth process to acquire my flat. Jon Adam was a very welcoming viewing agent, this made the process smooth and comfortable as soon as we set foot in the flat. Would highly recommend!

Conor · 25 May 2022

★★★★★ 1/5

Google

The flat I was renting was sold while I was staying there. 1-2-let was the company the new owner was using to manage the place. Some guy with keys to my house walked in and started looking around. Turns out one of the other properties 1-2-let manage had a broken toilet. They gave him our keys and address by accident. Had to move out asap. Never again. (edit) After posting this review, I got a phone call from 1-2-let. It went: "We have received a reference request and saw your review, just wanted to discuss." Honestly very threatening and confrontational. Phoning my personal number and asking me to remove the review because "it isn't reflective of the service we offer now" just shows the kind of service they offer now. Rather than addressing any issues or wrong-doing, they'd rather pretend it didn't happen. Hopefully this is the last time I need to deal with them.

Tony · 3 February 2025

★★★★★ 4/5

Google

We have greatly appreciated 1-2 Let Repairs team who are quick to respond when we put in a maintenance request and follow up to make sure the work is done. In particular Caitlin has worked hard with for us even when our landlord has been unresponsive and disinterested.

Ryan · 28 May 2024

★★★★★ 5/5

Google

So far so good from 1-2Let, Danielle has been very helpful with our Move, and has been very responsive with emails. After reading some reviews prior to renting from 1-2Let I was sceptical but it has been a positive experience so far. Staff very helpful. Would recommend

Ross · 25 May 2021

★★★★★ 1/5

Google

Genuinely the worst company I've ever had to deal with. Decided to rent a flat from them only to find out 1. There was a demolition sign outside our front door the day we moved in. When we asked them about it they eventually replied with "thats unfortunate". 2. The boiler didnt work - no hot showers, cooking etc. Didn't bother to do anything about it. 3. The flat was not cleaned when we moved in - rotting food in the fridge 4. NEVER answer any emails or calls 5. When they do they'll just brush your problem off. I left the flat after 1 week because it was an absolute joke. Tried to get my money back but, once again, they completely blank you. It took 2 months of daily court threats for them to finally give in and give me a refund. Honestly, do yourself a favour and take the reviews into consideration! I knew there was bad reviews but we thought we could get away with it - how wrong we were!! I'd give a 0 stars if possible.NegativeResponsiveness, Quality, Professionalism

Nadia · 27 August 2020

★★★★★ 5/5

Google

I have used 1-2-let for in excess of 15 years now and have used them for renting and also selling properties. I have always been impressed by the quality service especially from Louise and her team.

Paul · 28 August 2022

★★★★★ 5/5

Google

Went to view a property and we were met by Jon. Jon was really friendly and helpful and answered all the questions we had. Observed all social distancing protocols and was very professional...a credit to 1-2-Let. As for the agency itself, everyone we have dealt with so far have been very helpful and have responded quickly. Communication has been great and I wouldn't hesitate to recommend them.PositiveResponsiveness, Professionalism

Martin · 27 August 2022