1-2-Let Ltd Glasgow reviews

★★★★★ 5/5

Google

Kirsten was consistent throughout the process. My transition journey was seamless.

Joan · 28 November 2025

★★★★★ 5/5

Google

Thank you Danielle Keenan for all the quick help and support. I was facing with door lock in my property, I requested a fix for that but unfortunately it had not completed due to work load and also that was Friday but Danielle Keenan confirmed that I can contact her on weekend also if facing any issue and also Monday morning in first hour it got fixed . Thank you for all of your help Danielle Keenan, really appreciated..

Sanjiv · 25 May 2022

★★★★★ 5/5

Google

1-2 Let have went above and beyond for me during the housing crisis that Glasgow is experiencing right now - I was beginning to lose hope after searching for a flat for 2 months. I went through several viewings and applications with 1-2 let before finding my new flat, with clear communication via email and telephone - definitely felt a personal touch with their services. Special thanks to John, Caitlin and Kirsten for their help.

Abby · 27 September 2022

★★★★★ 5/5

Google

Great team , very professional!! Everything was dealt with quickly and efficiently, the 1 2 let team were very friendly & dealt with any concerns straight away. Highly recommended

Danielle · 14 April 2025

★★★★★ 5/5

Google

As a professional landlord, 1-2-Let have met all my expectations as a reliable and efficient letting and managing agent. They have been managing the property on my behalf for around 15 years and have ensured that the property is tenanted at all times at current market rents. A big shout out to Louise who has been an excellent point of contact over the years. Am extremely happy with the service provided. Carry on the good work!

Stuart · 25 May 2022

★★★★★ 5/5

Google

Only had the best experiences with this letting agency! Always very helpful when I have problems or when I need things sorted out. Caitlin is a dream to work with. Would definitely go through them again if need be. Absolutely fabulous.

Summer · 11 October 2024

★★★★★ 5/5

Google

1-2-let provided high quality customer service, it was a smooth process to acquire my flat. Jon Adam was a very welcoming viewing agent, this made the process smooth and comfortable as soon as we set foot in the flat. Would highly recommend!

Conor · 25 May 2022

★★★★★ 1/5

Google

The flat I was renting was sold while I was staying there. 1-2-let was the company the new owner was using to manage the place. Some guy with keys to my house walked in and started looking around. Turns out one of the other properties 1-2-let manage had a broken toilet. They gave him our keys and address by accident. Had to move out asap. Never again. (edit) After posting this review, I got a phone call from 1-2-let. It went: "We have received a reference request and saw your review, just wanted to discuss." Honestly very threatening and confrontational. Phoning my personal number and asking me to remove the review because "it isn't reflective of the service we offer now" just shows the kind of service they offer now. Rather than addressing any issues or wrong-doing, they'd rather pretend it didn't happen. Hopefully this is the last time I need to deal with them.

Tony · 3 February 2025

★★★★★ 5/5

Google

So far so good from 1-2Let, Danielle has been very helpful with our Move, and has been very responsive with emails. After reading some reviews prior to renting from 1-2Let I was sceptical but it has been a positive experience so far. Staff very helpful. Would recommend

Ross · 25 May 2021

★★★★★ 1/5

Google

Genuinely the worst company I've ever had to deal with. Decided to rent a flat from them only to find out 1. There was a demolition sign outside our front door the day we moved in. When we asked them about it they eventually replied with "thats unfortunate". 2. The boiler didnt work - no hot showers, cooking etc. Didn't bother to do anything about it. 3. The flat was not cleaned when we moved in - rotting food in the fridge 4. NEVER answer any emails or calls 5. When they do they'll just brush your problem off. I left the flat after 1 week because it was an absolute joke. Tried to get my money back but, once again, they completely blank you. It took 2 months of daily court threats for them to finally give in and give me a refund. Honestly, do yourself a favour and take the reviews into consideration! I knew there was bad reviews but we thought we could get away with it - how wrong we were!! I'd give a 0 stars if possible.NegativeResponsiveness, Quality, Professionalism

Nadia · 27 August 2020

★★★★★ 5/5

Google

I have used 1-2-let for in excess of 15 years now and have used them for renting and also selling properties. I have always been impressed by the quality service especially from Louise and her team.

Paul · 28 August 2022

★★★★★ 5/5

Google

Went to view a property and we were met by Jon. Jon was really friendly and helpful and answered all the questions we had. Observed all social distancing protocols and was very professional...a credit to 1-2-Let. As for the agency itself, everyone we have dealt with so far have been very helpful and have responded quickly. Communication has been great and I wouldn't hesitate to recommend them.PositiveResponsiveness, Professionalism

Martin · 27 August 2022

★★★★★ 1/5

Google

AVOID! We used them a few years ago and they were a good agency. Now I wouldn't touch them with a bargepole. We found a tenant through them and paid them to clean flat. They ripped us off by doing a terrible job, and when we complained they tried to argue it was up to standard by sending us pictures of a flat along the street. We got trading standards involved and 1-2-Let agreed to pay us half the money back. That was months ago and we're still waiting for the money and for some of the paperwork. They've also since sent us information on prospective tenants, except it was intended for the landlord who owns the other property on the same street. When we were letting the flat they were really bad at communicating, which I felt bad about as it was impossible to give a decision on tenants with the vague information supplied, and it took repeated chasing to get any further details out of them. There were a lot of bad reviews on Facebook and they seem to have been deleted and the reviews moved to a third party website. There's also a story in the Guardian money archive about 1-2-Let withholding a deposit and failing to pay despite being taken to court.

David · 25 May 2020

★★★★★ 5/5

Google

Had a amazing experience with them. Very friendly and the process was also very quick and easy. Arlene was simply awesome , was very patient in answering all questions. Even after moving in they were very quick in fixing some minor isses. Kudos to the team.. Cheers

Raj · 25 May 2020

★★★★★ 5/5

Google

Great bunch girl's, very helpful and professional thank you

Lynne · 20 September 2026

★★★★★ 5/5

Google

I've used 1-2-lets for years, they have rented out my property in Glasgow and looked after it full time for me because i live so far away. Any work that has needed to be done they are very quick at doing this. They keep you in the loop with everything. I think they are brilliant. The whole team is very friendly. I couldn't fault them.

Theresa · 1 June 2025

★★★★★ 1/5

Google

Extremely unprofessional experience with this agency throughout our whole tenancy. Agency were impossible to contact, and would ignore emails/calls for weeks at a time. When you did reach a member of staff, they were never helpful. On ending our tenancy, the agency waited until the last legal day to give us our deposit back, even though the property had new tenants soon after we left. Would advise anyone to stay clear of this agency.

Beth · 25 May 2021

★★★★★ 1/5

Google

Property Owners: DO NOT LET THEM TAKE CARE OF YOUR PROPERTY THEY WILL LET IT TURN INTO A TRASH HEAP. Renters: They will take as long as possible to fix things and treat you like garbage. This is company is trash. When we moved into this property we hadn't been able to see it in person because we were moving from America, but our friend came for us (I wish we had listened to her when she advised against renting it) it was our best option with a quick move and needing to be close to my husbands school. When we arrived they kept putting us off when trying to collect the keys because they needed to get a cleaner in, this resulted in hundreds of extra pounds in hotel rentals. When I walked in I literally cried for an hour. The walls were covered in stains and holes, the smell was atrocious (There is no way a cleaner had come in), the bathtub was falling apart, the side sheets kept falling off and that led to a gaping hole with beetles, the shower curtain rod was held on with a shoe lace LITERALLY. They begrudgingly finally fixed this after about 3 months of calling regularly. Now that we are moving out, our move out date is the 31st we are leaving on the 24th, we've let them show the property once, but we are strongly opposed to letting people into the house without us being there and they are being absolutely UNCIVIL. We are leaving with an an entire week for them to show the apartment before move out and they are trying to force their way in during the most stressful time of packing. Fortunately, we have the only set of keys, but the whole process has been traumatic. They are an absolutely disgusting company that should be put out of business. They allow properties to be destroyed and they treat their tenants with a complete lack of respect.

Benny · 26 May 2019

★★★★★ 1/5

Google

I regret hiring this company for an Inventory Report, which cost me £85. The first report had numerous errors, and the updated one was even worse. They offered a 50% refund or asked me to list errors again, despite having already done so. They suggested a tribunal if these options didn't suit me, showing a disregard for their poor service. The director claimed the report was valid because of photos, but they were outdated and missed recent changes like a removed tree, a fixed fence, and my neighbor's missing fence. They used the excuse of software issues, but it seemed like they relied heavily on an old report. The first report had errors like incorrect appliance brands and colours, wrong descriptions of fixtures, and inaccuracies in property details. The second report continued these errors, misidentifying materials, incorrectly stating colours and conditions of various items, and omitting important details. Their service was negligent, and their response to my complaints was unsatisfactory, showing a lack of accountability for their errors and poor-quality work.

Andria · 11 October 2024

★★★★★ 1/5

Google

Had over 2 years dealing with 1-2 Lets and generally had a terrible experience. Flat I moved into had no proper RCD fusebox, windows weren't air or water tight, living room wallpaper had parts ripped off, issues with the bathroom and dampness being caused by a lack of a fan (which they promised they would install and never did). They fixed some minor issues but then I had to threaten legal action before they would remedy any of the other major issues. Even took my own time to redo the wallpaper and paint parts of the hallway because they wouldn't budge. After all this they still had the cheek to try and claim more than 50% of my deposit, and are still disputing the remaining 5%, despite providing them evidence that I had advised them of these issues when I moved into the flat. Lack of care towards tenants and their property management is abysmal. Update: after 3 months of back and forth, having the case go to an independent review with safedepositscotland, I got my whole deposit back. Well done for wasting everyone's time 1-2-Let.

Jordan · 11 October 2024

★★★★★ 2/5

Google

Rented a flat from 1-2-Let for six months, and at first they were very professional and responsive to any queries. The day we moved in our boiler wasn’t working properly so didn’t have any hot water and sockets in the kitchen were broken, but the boiler was fixed very quickly. However, there were multiple issues during our stay, for instance the socket initially reported was never even looked at. Also, water leaked behind our bath and caused a stain in the adjoining bedroom wardrobe. 1-2-Let sent a contractor out who said that due to the leak and water damage the bath and tiles would have to be ripped out and said that he would send a report to them for this to be addressed. However, we heard nothing from 1-2-Let for over a month after this, and when I got in touch to chase this up they said they had received no report and they asked me to email the details of the stain all over again. It was as if they’d forgotten about the issue and had no record of it. A separate contractor was then sent out who used silicone sealant as a short term fix to stop the water leak but would recommend to 1-2-Let that the bath and tiles would need ripped out, but this did not happen. Further down the line, the hot water on our electric shower stopped working at the same time as we had issues with the shower connected to the boiler where the water would run cold after a couple of minutes. As a result, we had no hot showers for over a week in the time we waited for the electric shower to be replaced and the boiler shower not being fixed. For the latter, 1-2-Let seemed really sceptical and said that we may have had our shower running too powerfully for the boiler to cope. They sent a contractor out to test this shower, and later told us that he had tested the shower for 20 minutes and that it was fine, which they either made up or the contractor lied to them. They said they would send out a gas engineer to look at the boiler but if he found nothing wrong they would charge us as “it must be something that we had been doing to cause it”. It was as if they didn’t believe us and we were just making it up. Luckily we had friends living upstairs that we could shower at in the meantime but most tenants wouldn’t have been so lucky. Predictably, the gas engineer found that the ancient boiler was faulty and would need replaced, or alternatively he could replace a board within the machine as a short-term fix. 1-2-Let/the landlord went with the short-term fix. Finally, on the day that our keys were handed back in, the flat was put back on the market with “freshly painted walls” despite us living in it for six months, with reused photos from the previous advert when we moved in. Someone will now be living in that flat, no doubt with several of these underlying issues.

Colin · 11 October 2024

★★★★★ 1/5

Google

The WORST letting agency I have ever dealt with. Cowboys and Robbers to the truest definition! From the beginning of my tenancy there were many red flags and I wish I had listened to my gut instinct and went elsewhere originally. The agency have complete lack of professionalism and I have never had a pleasant experience with any of them. Their organisational and communication skills as a company are the seriously lacking, over the years I have had to make numerous calls for the same problems all the find out they “didn’t have record of it”. Their office is also a complete riot so can’t say I’m totally surprised. The agents will also tell lies, as we were promised a car space only to arrive on the day and no car space existed (but they offered us one at an additional fee...?). Carpet bugs were rife throughout the flat but nothing was ever attempted to be done by the agency. We also waited two weeks past move in date for a proper set of keys the as the “cleaner” had them. Which is confusing because I doubt the flat had ever been cleaned before I did it myself. Upon ending the tenancy they tried to withhold our deposit with unjust reasoning and this took 4 months to win back through an external adjudication process. They will also decide to turn up randomly to allow people to view your flat without telling you! Dealt with Michael on numerous occasions and each time entirely unhelpful and at times I’m sure he even screened my calls and asked employees to make up why he wasn’t in the office. It appears a lot of their 5 star reviewers are landlords, which is unsurprising as it seems they do not ever have the tenants best interest in view. I even approached my landlord, Gavin about the treatment we received from the agency and he was uninterested,I would hazard a guess at cheap landlord fees?! This agency will rinse tenants for all their money. Tenants are nothing but a cash machine to them and they will take every penny possible! Excuses after excuses, please go elsewhere, save yourself the hassle, time and money and go to a real legitimate letting agency!

Colleen · 26 May 2018

★★★★★ 1/5

Google

Hands down the worst experience I have ever had with any company at all. Especially the disgraceful attitude of Michael who delt with us. We were strung along for two weeks after putting a holding deposit down immediately after viewing the flat and the next day completing application forms as well as guarantor forms due to the fact we are students. 1-2 let was aware this whole process that we were students which is very obvious in the giving of the guarantor forms. So, after weeks of being told we would hear soon it was revealed to us the landlord was on holiday. This was a joke as another time I phoned, another member of staff told us he was not aware of this fact. The flat is also advertised as available immediately and we made it clear we would like to move in as quick as possible as we are students and do not have a lot of free time during term time. So after the two weeks and many "we will call you ________" and us having to phone them instead due to no contact it was revealed they would not rent to us because we are students. This was NOT advertised as we would not have phoned to view. The attitude I received on the phone was disgraceful. There was no attempt whatsoever to understand or even apologise for the situation they had caused as I was now back at college and also work 3 days a week and don't really have the time I had during summer to find a place to live. So, after all this we accepted the situation. However, to add insult to injury I receive property alerts from them and the ad was readvertised to non students only. As we are still searching for flats we came across it again and it is now advertised as "perfect for students, preferably working part time" which we do. I cannot believe the severe unproffesionalism of this company and I urge you to be cautious if you are a student or perhaps anyone for that matter. Took a good amount of time to be refunded for the deposit which is not good when you are looking to put a deposit down on another flat.

Kayleigh · 26 May 2018

★★★★★ 1/5

Google

The worst company and least helpful staff I have ever dealt with. There is no professionalism, no communication, no attempt to help at any point or even to explain why we have received no help. We are currently having to seek advice from various higher powers because we are being blatantly ignored by every one of the staff. The audacity of the negligence would be laughable if it was not so frustrating. For something they could easily fix in one phonecall instead has taken over 2 months needlessly and caused endless stress to me and the other tenants. Absolutely shocking customer service, would not recommend to anyone and wish someone had warned us before we signed up.

Claire · 26 May 2017