Trusted Agent profile · Glasgow City
★★★★★
168 reviews across 2 platforms
202 Kilmarnock Road, Glasgow, G41 3PG, Glasgow City, G41 3PG
Countrywide Scotland's office in Glasgow City, at 202 Kilmarnock Road, is rated 4.5 out of 5 across 168 reviews on two platforms, including 165 Google reviews rated 4.6.
Every review we hold for the Glasgow City office, from every platform, shown as written. First names only.
5/5
GoogleI would like to thank Katie and the team and Countrywide Shawlands for a very professional service and the effort they put in to sell my flat. I was constantly kept updated throughout the whole process, which made it that much easier, right up to the successful conclusion of my sale. I can’t recommend them enough!
Thank you Cameron for the recommendation and kind words, this, along with the 5* review are really appreciated. Kind regards, Mark
5/5
GoogleI just bought my new home with the help of Countrywide. Alan Ross who was dealing with my application and my mortgage couldn't be more helpful and on top of the things. Ive been guided throughout the whole process and That took lots of stress of my shoulders. Can't recommend Alan and the agency enough.
Hi Joanna, thank you for the excellent 5* review and recommendation. As always, it is a pleasure to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Alan and everyone involved at the Countrywide Scotland branch. Many thanks, Lucy.
5/5
GoogleThe staff are amazing they so helpful and thoughtful
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe mainly dealt with Madeline during our relocation to Glasgow and we can't thank her and Countrywide enough for making the transition smooth, easy and uncomplicated. A great agency to deal with, they keep you updated about every aspect of the move and are always there if you have any queries. Would highly recommend.
Thank you Hayley for your glowing 5* review of our Countrywide Scotland team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
5/5
GoogleI am delighted with the service provided by Countrywide in particular Beth Allan shes been very helpful in answering questions and with a quick response. She has reassured my partner Ross concerns and managed to arrange a quick move in date. All in all great service .. Thanks Beth
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
5/5
GoogleExcellent service 👏 …
Thank you for the amazing review! It's feedback like this that motivates us to continue providing top-notch service. We're thrilled to have exceeded your expectations and look forward to serving you again soon. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleThe team at Countrywide are just fantastic! Alice, Katie and Chris were amazing in all things needed when selling up! They completely held my hand through the entire process and advised me every step of the way. Their professionalism shone through and it helped that they were all so easy to talk to and we talked a lot! Delighted with the outcome and I will be using them again ;-)PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI had a great experience with Shawlands Countrywide. Maddie made the service very personal and she was such a bubbly, friendly girl to cooperate with. I would highly recommend their services, they were a pleasure to deal with and made my rental application very quick and easy.
Margaret, I will forward your comments to Maddie and I know your kind recommendation will be greatly appreciated. Best wishes, Mark
5/5
GoogleThe staff, in particular Alice and Katie, were lovely. Very good at regular updates and just generally being accomodating and understanding. Using Countrywide helped us navigate the Scottish buying system with ease! Recommend this branch highly!PositiveResponsiveness, Quality, Professionalism
Thank you for the excellent 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleMost considerate, understanding & helpful letting agent that we have been 8n contact with. Beth Allan is a credit to Countrywide Shawlands & has been a pleasure to deal with. If only all were like her. Highly recommend this branch & especially Beth. Thank you!
Many thanks Scott for the brilliant 5* review and recommendation on your experience with our Countrywide Scotland branch in particular Beth. Kind regards, Lucy.
5/5
GoogleFrom my initial chat with Graeme from Countrywide, I was impressed. I'm not new to the house selling process however Graeme was informative and answered all my queries clearly. Moving forward, communication from him was efficient; there was no delay in the process of getting the property to the market swiftly and hassle free. We also received a good deal and discount on the marketing package. Throughout the time our property was on the market, I was contacted by Countrywide Shawlands at regular intervals by Susan, Craig, Katie, Alan and others with updates; it was good to be kept in the loop with the state of the market and what my options were should the property not sell. They were always positive! Arranging viewings with potential buyers was also a very straightforward process. Unfortunately, our buyer had some issues with their mortgage application which resulted in a delay in the sale, it's taken 3 months. Thankfully however the buyer persevered with things! Throughout this time anxious time, there was very little communication from the buyer’s solicitor so Countrywide rapidly became the 'man in the middle'. I genuinely can't thank the staff for their patience and assistance, Craig in particular. He clearly enjoys and knows his job very well. He provided best advice throughout and most importantly contacted the buyer on numerous occasions to find out how things were progressing. He made every effort to keep me up to date, at one point calling me at 9 p.m, that’s dedication for you! I'd thoroughly recommend Countrywide Shawlands to anyone looking to rent or sell a property; they’re a friendly, helpful and entirely professional outfit. Thanks again.
5/5
GoogleThe Counteywide team have delivered massively for me, with my first sale falling through, Chanice Ray managed another sale within a difficult market. She has been outstanding, putting the customer first everyday and a very friendly and approachable hardworking girl. It has made a stressful time much more enjoyable. Pleasure to deal with and I would not hesitate to recommend. 5* Chanice.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had a great experience with Countrywide Shawlands from start to finish, great communication and friendly personalities. Beth was great setting us up with all the documents and keys on Saturday morning. Would definitely recommend to anyone renting or buying.
Wonderful to read Jennifer that you had a fantastic experience with our local Countywide Scotland team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Thank you for the recommendation. Best wishes, Lucy.
5/5
GoogleWe used countrywide to sell our house through the easy mover with taylor wimpey. Straight away we felt confident that they were going to do a great job, from meeting graeme at the beginning, to dealing with Alice and all the amazing girls in the office, keeping me updated with viewings and helping us through the process. The staff were all fantastic they really made us feel at ease and confident we were in good hands. Thank you for all your hard work i would recommend countrywide to anyone xxx
Thank you for your fabulous recommendation and 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleGraeme at Countrywide met me to survey my property in January 2021. I also had a number of other estate agents come and initially estimate the value of the property. Unlike some other estate agents who visited (whose names won't be mentioned!) Graeme didn't provide a strong "Hard sell" tactic. Instead, explained the options open to me (I was undecided whether to rent the flat out, sell it or list on AirBNB) and expressed that Countrywide were able to help with 2 of these (not the AirBNB.) After considering my options for several weeks (and not being harassed by Countrywide unlike the other agents) I elected to list the property for sale with them. Countrywide sent a videographer to come and take videos and photographs of the property in a timely manner, and who made the property look excellent! A home report was also swiftly commissioned and conducted, with a value which we were happy with. Once these were both completed (Monday & Wednesday respectively) then the flat was listed for sale on the Thursday. We commenced viewings a week later due to other work commitments, and within 3 days the property was sold. I'm thoroughly pleased with the service which Countrywide offered, who remained exceptionally responsive and friendly throughout. I would have no hesitations whatsoever in recommending others sell their property through Countrywide.PositiveResponsiveness, Value
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleWe chose to list our property with Countrywide and are so glad we did! The process has been so smooth, all staff have been so professional, helpful and honest with us. This is our first time selling a property and they were great in guiding us through the process and we trusted in their advice completely. They consistently communicated with us during each step and we are beyond delighted with the outcome. We would absolutely highly recommend their services! We cannot thank them enough!PositiveResponsiveness, Quality, Professionalism
Thank you for your wonderful 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe sold our home with Countrywide Shawlands and the whole experience has been fantastic! We had our valuation done by Graeme and he was lovely and very informative. We were very happy with his valuation and his manner so we decided to go with Countrywide. From that moment on we were taken care by Katie and she was just incredible. Super friendly, great at her job and she really put us at ease straight away. Our house went on the market and only 3 days later we sold at a really good price. We're over the moon with our experience at Countrywide. Thanks all 😊PositiveResponsiveness, Professionalism
Many thanks for the brilliant 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleI have had an excellent experience with the service from Countrywide in recent months. The staff are helpful, dedicated, professional and experienced in their roles. Having Alan Ross as my mortgage advisor made the process much simpler and less stressful for me. He was always there to answer any questions I had and I wasn’t made to feel inferior or belittled with my lack of property knowledge as a first time buyer. Cannot recommend Countrywide highly enough when buying a property!
Hi Carly, you're very welcome and thank you so much for the brilliant 5* review. I know the team really appreciate your feedback. Best wishes, Graham @ Customer Relations
5/5
GoogleWe were extremely happy with all of the team at Countrywide Shawlands. The team is professional and efficient and happy to advise when necessary. Our sale was completed quickly and each step of the process was clearly explained to us. As well as their professionalism their friendly manner should be commended as this is something you need when selling a property - a decision that is life-changing and important to you. I have only high praise for each step of the way from evaluation to viewings to completion.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleGood service throughout the buying and selling process. Communication was great! Recommend!
"Thank you for your kind words! Glad to hear that our service and communication met your expectations. It was a pleasure doing business with you and we appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleExcellent customer service and very considerate of customer needs. Hayley was able to help me sort out a flat over the busy Christmas period and get me in timely in the New Year. Top marks!
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
5/5
GoogleI'd like to thank Beth for the excellent service she delivered to get me into my new property within such a tight time-frame. Clear guidance all the way and all paperwork ready for signing. Thanks again Beth
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
5/5
GoogleI RECENTLY POSTED A ONE STAR REVIEW FOR COUNTRYWIDE SHAWLANDS BRANCH DUE TO NON COMMUNICATION WITH REGARD TO AN ENQUIRY. I WISH TO UPDATE MY REVIEW AS GRAEME MCINNES SENIOR VALUER HAS SINCE BEEN IN CONTACT WITH ME INCLUDING A HOME VISIT WHICH HAS BEEN VERY HELPFUL THUS THE REASON FOR THE UPDATE TO A FIVE STAR REVIEW.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleCan't thank Countrywide Scotland enough for all their help. Lynsday was so helpful and professional. Made selling my property such stress fee. Would 100% recommend . Thanks again!PositiveQuality, Professionalism
Thanks you for the recommendation and amazing 5* review. Best wishes, Lucy, Customer Relations.
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