Trusted Agent profile · Glasgow City
★★★★★
444 reviews across 2 platforms
145 Byres Road, Glasgow, G12 8TT, Glasgow City, G12 8TT
Clyde Property, West End's office in Glasgow City, at 145 Byres Road, is rated 4.1 out of 5 across 444 reviews on two platforms, including 208 Google reviews rated 4.3.
Every review we hold for the Glasgow City office, from every platform, shown as written. First names only.
5/5
TrustpilotGavin could not have looked after us…
Gavin could not have looked after us any better. He went above and beyond. He kept us updated on the progress. He 'pushed' things along when they were sluggish. He also helped arrange ancillary services for us.We could not have asked for more and would have no hesitation in recommending his services to all and sundry
5/5
TrustpilotMy elderly mother was keen to sell her…
My elderly mother was keen to sell her house in Glasgow to move closer to family. The team at Clyde westend were great, organising and conducting all the viewings and making sure she had advanced notice, daily phone calls to touch base, checking she was comfortable with the process and closing the sale within 9 days. The team doing the viewings were helpful, friendly and polite and the dedicated contact in the office was great.
4/5
GoogleCompetent through a long and slightly complicated selling process (acting as attorney and then later executor for an elderly relative). Accurate advice on market conditions. Responsive to queries. Excellent online portal for sellers with up-to-date information on viewings etc.
5/5
GoogleMy flat sold in a week for an excellent price. I was kept upto date with progress at every step. I felt that the valuation was spot on and I am very pleased with the outcome and would highly recommend Clyde.
5/5
TrustpilotClyde’s staff are knowledgeable and…
Clyde’s staff are knowledgeable and courteous.
1/5
Google**Threatening behaviour be warned**: This morning we had our property inspection, a property we have rented for over 5 years without missing a payment or causing any issues. My partner, who is five foot one and female, answered the door to a man informing her he was here to inspect the flat. We weren't expecting an inspection this morning which would usually be fine, apart from the fact I was on a product zoom call with work and had consumed the entire living room to do so (2020 problems). She told the man we weren't expecting any inspections and it wasn't a suitable time - politely. To be fair to Clyde they had informed us of the inspection way back in January. Personally, I believe your processes need to be updated and a courtesy email or call a week before the appointment to remind the tenant would be helpful - especially due the fact we are in full lockdown and we can't have family or friends in our property, but we can allow a strange aggressive man?? The man's response to being told it wasn't suitable was to call the office and I quote him here "Resistance, yeah, lots of resistance" and after hanging up the phone he said to my female partner aggressively "I will be back, I won't need your permission next time to enter your flat, it'll be in the next 7 days and I won't give you a time of when I'm showing up - I do all my rearranged appointments on the same day so I'll just show" My partner was left threatened and with a sense of guilt. May I remind you that we are in a pandemic and most people are working from home. I think having some stranger walking around in the background of meetings or calls would not be on. I'll be calling Clyde's branch manager to discuss further and hopefully get an explanation to the aggressive nature of their male enforcer.NegativeResponsiveness, Quality, Professionalism
1/5
TrustpilotThey are simply embarrassing.
They are simply embarrassing.THe full office is a concentration of incompetence and poor manners.I let them administer oone of my properties in Galsgow I spent months running after the mess they are doing.We still have 3 invoices outstanding to close accountancy (they deduced from teh rent without providing the documentation).They should carry out minor repairs (changing a plug and a fan) and they did not manage to get a quote for the repair in over 6 months.Definitely not recommended.
1/5
GoogleI do not understand . Some listings are added the very same day and I immediately apply for viewing and then I get a response that viewing is fully booked. This happened for at least 4 properties by Clyde and then the listing is in the market since 2 weeks, still the viewing is fully booked. They dont even inform when is the next slot available for viewing . Very poor response
1/5
TrustpilotDo not rent from Clyde Property
Do not rent from Clyde Property! All they care about is money! I'm renting the flat at Barrington Drive with my partner and my 1 year old. Mould issues since years but since 1 year the ceiling of the bathroom is completely covered with black mould! The wall was so damp that the radiator fell off in my sons bedroom. 6 months after being advised by the contractor to keep out my baby of the bathroom and the sleeping room, they dried out the place, new tiles, papered and painted over everything and asked for 30% more rent afterwards. But after 2 months the mould came back through the paint. Same pattern as before but the agent is blaming us now for poor ventilation! My sons health is affected, support letter from his GP but Clyde Property doesn't care. Our agent should be suspended for being more interested in profit than the health of the tenants! He also broke the law by sending workmen in without giving us notice which let to a very embarrassing situation for myself. But after dealing with these issues for a long time it seems to be a common thing for Clyde Property in general. So please choose another letting agency!
1/5
TrustpilotIf I could give no stars I would
If I could give no stars I would! Requested a viewing 17 days Ago. Two further requests! Still waiting! Made a cash offer over the asking price subject to a viewing - rejected and still waiting For a viewing! Not sure if they put the offer to the buyer? If you compare the reviews on here and all agents reviews with Clyde Properties Facebook reviews it’s like two sets of opposites. The evidence and our experience has a distinctly bad smell! Buyer, renter or seller - be advised!Update! We withdrew our offer when it was rejected by the agent as I suspected they would use this to jack up the price with other potential buyers. I’ve just checked the sold price and it was less than we offered in cash at the outset of the sale. It makes me question whether our offer was ever passed on to the seller? Draw your own conclusions!Follow Up: If you were the seller of this property, I would be extremely P*****d off - as I checked the final sale price and it was lower that the offer we made originally when the property went to market. Either this agent offers bad advice to clients or they never submitted our offer to the client.
5/5
TrustpilotExcellent Service from Clyde
From the very start of the process they were completely on the ball. Excellent communication throughout - we knew exactly what was happening and when. We felt in safe hands with Gavin and Nicola. Photography and video footage was fantastic. Everyone we dealt with was friendly and helpful. Would definitely use Clyde again.
5/5
TrustpilotExcellent Flat Sale from Start to Finish
Still to conclude the sale of my property but whole experience from start to finish with Richy (then latterly Aisling) was excellent. Very professional and courteous throughout the whole process with excellent communications - kept me informed every step of the way and engaged direct with my Tenant to make life a lot easier. Very happy with the end result and a huge thank you to both Richy and Aisling for their assistance.
5/5
GoogleJennifer (Thomson) was absolutely fantastic. We reserved our first home and we couldn’t wish any better. We felt supported throughout the process, with incredible patience, professionalism and overall excellent customer relationships. You’ve an amazing member of staff! Thank you again.
5/5
GoogleThe process from start to finish was exemplary. I can't praise these guys highly enough. From the initial contact with Jack who carried out the valuation to all the staff in the office, they provided a top class and professional service. If you are thinking of selling your house, don't go anywhere else, these guys are the best.
5/5
TrustpilotExcellent
Speedy, efficient, thorough, friendly and helpful.
1/5
TrustpilotWould give no stars if possible
Would give no stars if possible. Disgusting quality of customer service. The standard of contractors clyde property use is truly appalling. Completely unprofessional and unacceptable. Contractors have left the building littered with masks and deny all knowledge despite being seen by more than one resident taking them off and throwing to the ground. According to clyde property the masks are "quantity controlled"so it couldn't possibly of be them lol. Have you heard of anything so ludicrous.On top of that in the communal area they have left the carpet with massive stains of coffee mixed with paint. This has been denied all knowledge of also. Now leaving myself and other residents to foot the bill of getting the carpet professionally cleaned. Don't know how clyde property think they are going to easily rent a flat with a massive coffee and paint stain right outside the door they must have some great sales skills 🤔 attention to detail is NOT their forte!!!!!
1/5
TrustpilotTerrible Leasing Experience
Really disappointed in the service provided by the leasing department. I would be hesitant to rent from them again.
Dear Alison,I am very sorry to read that you have been dissatisfied with the service provided by our Letting division. We do pride ourselves on customer experience and as such I would be keen to discuss this with you directly in slightly further detail, if possible. I am contactable on 07860953860 or craig.moody@clydeproperty.co.uk Yours sincerely, Craig MoodyLetting Director
5/5
GoogleA huge thank you to the team @ Clyde West End. Everyone was very professional and delivered on the service promised. All members of the team were kind, courteous and patient. I would recommend Clyde to friends and family.
1/5
Trustpilotvery bad communication
Very bad communication at the Clarkston branch, when they get your details you get calls 3/4 times a day but then suddenly when they have more interests in the property they are always to busy to even spare a min. I called for 3 days before I got a callback and that to because I said I'll be writing to the area manager.
5/5
GoogleEverything has been smooth and great with our house sale. Staff were really fantastic and helpful. couldn’t ask for more.PositiveResponsiveness, Professionalism
1/5
TrustpilotDO NOT RENT FROM CLYDE POPERTY!
We are living in unprecedented times. Where hardship is hitting every way of life. - and let me be clear - Clyde Property don't care. - Their emails are bordering on harassment, the people they send out to do jobs are clueless. I'll be honest, I fell behind with rent through no faulty of my own and provided proof. I gave them options, but they ignored them - They didn't service me notice in line with the new government guidelines during the pandemic or even scottish short tenancy agreement, they kept emailing me making threats. impacted my mental health. They DONT care about tenants. - They are well know for making up issues with getting back deposits. - I feel they are just as bad with landlords, making them pay through the nose for faults. - Example I had a leaky tap, 2 visits it took, no parts. he actually just removed a part and handed it to me to keep. its stopped the leak, but not really fixed the problem. DO NOT use Clyde property. Either a tenant or a landlord. They have the people skills of Polpott,
5/5
Trustpilot5 ⭐️ experience
The end to end experience we received from Clyde at the Bearsden office was first class. The staff are friendly, professional, knowledgeable and approachable. We simply wouldn’t choose another estate agent ever again and will be certainly telling all our friends and family about our fantastic experience with Clyde.
2/5
TrustpilotUsed them to have valuation when…
Used them to have valuation when selling my property, they were 35K under the top valuation (I chased them)The valuer tried to convince me that people would rather go to the new builds than buy my property for what I valued it at. I told him that at his valuation it will be gone in a day!! This made me think of estate agents who are valuing low so they can to get the deals done and commission in the bank.Needless to say I sold it and got my asking price... 25K over their valuation.Just be careful!
5/5
GoogleBy Far the BEST estate agency in Glasgow. We had the absolute pleasure of dealing with Lewis (the area manager) and he completely loves what he does. Lewis has gone out his way to come see multiple properties with us, and advise on what work should be undertaken to ensure the properties are desirable for future sale. Clyde are not about flipping properties. They really do care and have a wealth of knowledge. Having dealt with almost every other estate agent in glasgow West End, i can honestly say that Clyde Property (and in particualr Lewis) are head and shoulers above the rest. Keep up the brilliant work!!
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