Gibbs Gillespie Gerrards Cross reviews

★★★★★ 5/5

Trustpilot

Aqib at Gibbs Gillespie gave honest…

Aqib at Gibbs Gillespie gave honest advice on the state of the market and was pro active to bring prospective viewers in. This resulted in the house being sold very quickly.

Ruby · 21 May 2026

★★★★★ 5/5

Trustpilot

Selling Your House Made Easy

Cannot say enough about the wonderful team at Gibbs Gillespie Gerrards Cross Branch. Absolute professionals in every detail . Kept us up to date with each step of the way. There were no surprises and that certainly made us comfortable with the whole process.

Carlo · 16 July 2024

★★★★★ 5/5

Trustpilot

We had a issue with our boiler and no…

We had a issue with our boiler and no hot water.. it was scary because our boiler was making noises.. I really want to thank Divina Cole who really helped me with quick response with no chasing at all.. just one phone call and Divina Cole made sure the technicians able to sort my issue within 24hrs of time. I would recommend to use this service. Excellent service well done.

Manjula · 31 August 2022

★★★★★ 1/5

Trustpilot

When renting our apartment we decided…

When renting our apartment we decided to go with agency so if they was any problem we could contact them on arrival to the apartment the day we were picking up the keys we had a look around the walls in the kitchen were filthy the windows also we were told the landlord would not be fixing these problems at this time we moved in on a Saturday to find out Sunday the shower was leaking down inside the bath creating a smell due to long time leaking to report a problem you have to take video and upload to a web site and wait to be contacted every thing is put down to covid but they still want full rent when we contacted gibb and gilispy the girl Nicole was so rude and was raising her voice to me this went on for three months until we seeked legal advice and got our contract dissolved never again would I recommend them they are supposed to view property before let’s and this was not the case just money grabbing beware

Sheila · 20 January 2021

★★★★★ 5/5

Trustpilot

Massive thank you to Davina Cole!

Massive thank you to Davina Cole!I wasn’t sure how the pet side of things worked. I had reached out to Davina, who is very polite and helpful. She helped me with my queries and request, thanks to her and the kind landlord we have 2 beautiful kittens. My family and I are very grateful. I’ve never used an estate agent before. So considering this is my first experience, I am actually very happy overall with all the services provided. All team members are very friendly and professional.

Nish · 19 April 2024

★★★★★ 5/5

Trustpilot

Letting Agents

Excellent service from Gibbs as letting agents, from initial conversations/valuations and right through the tenancy process. Exceptional service from Richard Frost at the Gerrards Cross Branch.

Matt.S · 18 June 2026

★★★★★ 1/5

Google

I have tried to speak to the Gerrards Cross branch for 2 days about the purchase of a house. I manage to speak to many people in a call centre in S Africa, some have a problem with English, none could help with answering my questions. Just wanted all my details. Very frustrating

Chris · 5 November 2025

★★★★★ 5/5

Google

Really pleased with the service from Gibbs Gerrards Cross, particularly James Misseldine who was extremely helpful, honest and professional during the lengthy process of our purchase which lasted many months. James made a real effort to get the purchase pushed through in time for our deadline. We also dealt with Dominic on occasion who was also very reassuring and professional; the team were always happy to offer advice. Thanks all!

Rachel · 14 June 2022

★★★★★ 5/5

Google

Having recently bought our beautiful house in GX through Gibbs Gillispie, I would like to highly recommend Dominic who helped us through our very difficult and long process (multi chains). Dominic was extremely helpful, honest, responsive, supportive and kept us informed of any progresses throughout the process. We are truly grateful to him and his team for being there for us and making our dream come true!PositiveResponsiveness, Quality, Professionalism, Value

Chitra · 14 June 2022

★★★★★ 5/5

Google

Thank you for all your efforts to help me buy my perfect house! The service was fantastic, I was kept fully formed throughout the transaction. I would fully recommend Gibbs Gillespie and Lucy of course!

Nicholas · 2 April 2026

★★★★★ 5/5

Trustpilot

Helpful office and priceless move manager!

I found the Ruislip office to be very communicitave and helpful throughout the process. Our estate agent, Peter West, was happy to explain decisions and their reasoning in depth with me, as I have a lot of experience with estate agents and have been burned more than once. Luca hs been utterly priceless! I couldn't understand why we were allocated a Move Manager, but throughout this process of probate and inept solicitors he's has effectively been hearding cats, and keeping everything moving! He as been open, communicative, persistent and patient and very much recommended!

J.Steer · 15 December 2024

★★★★★ 1/5

Trustpilot

Worst estate agents in town

Worst estate agents in town. Completely incapable of handling a deal. They wasted two months with no progress, and I had to constantly tell them what to do and what questions to ask the sellers. Customer service was awful, especially from Aqib. Very disappointing experience.

Le · 5 January 2026

★★★★★ 1/5

Trustpilot

I had a very disappointing experience…

I had a very disappointing experience with Pritesh at Gibbs Gillespie, from the property viewing stage right up to moving in. I expressed interest in a property nearly a month in advance to ensure everything would be ready for my move to London and the start of my new job, but the process was chaotic and frustrating.The Gibbs Gillespie portal was faulty and caused significant delays in verifying my details. It repeatedly showed incorrect information about my employment status, making it difficult for Pritesh to believe my explanations. On multiple occasions, Pritesh accessed the wrong profile and provided me with irrelevant information, which only added to the confusion.As the moving date approached, I still had no confirmation that the deal was finalized. This uncertainty forced me to start exploring alternative options, which was incredibly stressful. Throughout this ordeal, the blame was conveniently shifted to the landlord, with claims that they were taking time to approve documents, something I found hard to believe.On the day of moving in, I asked Pritesh for some flexibility to meet me at the property to hand over the keys, as I had a removals van ready to unload my belongings. Instead, I was told I had to visit the Gibbs Gillespie office to provide my passport for photocopying. This delay meant I had to unload everything myself despite having paid for the service.After moving in, my attempts to contact Pritesh about unresolved issues, such as rusty locks and the lack of professional cleaning, have been ignored.If you're looking for a new home, I cannot recommend Gibbs Gillespie based on my experience. The lack of organization, poor communication, and lack of accountability made this process unnecessarily difficult.

Sahil · 7 December 2024

★★★★★ 5/5

Google

James at the Gerrards Cross Branch provided excellent support during the process of our sale. The regular and ongoing contact kept us informed and involved with the whole process, which was not straight forward due to the complexities of the Sale. But for this the whole experience could have been far more challenging. Thank you so much James. 😀😀😀😀😀👍🏻

Wendy · 14 June 2023

★★★★★ 5/5

Google

I had a lovely experience with Katja. She is professional, patient, and genuinely helpful. Her support made the whole process so much easier. I’m really grateful and would happily recommend Katja and Gibbs Gillespie to anyone!

Parm · 29 October 2025

★★★★★ 1/5

Trustpilot

Scammers.

I don't want to influence anyone, it's just my opinion, they are thieves, they don't respect the contract, in the contract I stipulated that the rent can be increased by a maximum of 5% for two years, they increase it by 7.5%, I drew their attention and they don't care, I requested a problem related to the toilet bowl, it just stays fixed in the floor, it's rotten, I requested this in September and it's December and nothing has been finalized, I have unresolved problems for almost 4 years, but they gave me a registration number. In short, beware of them, they are scammers.

Dragos · 2 December 2024

★★★★★ 1/5

Trustpilot

Are they legal??

My experience with these Estate Agents, together with reading so many negative comments in this section, says it all: Gibbs Gillespie is an agency NOT TO BE TRUSTED and THEY ARE DISCRIMINATORY.Commenting and exchanging experiences with other people who have dealt with these agents, we have come to the conclusion that THERE IS A LOT OF CORRUPTION in this agency, both in the sale of properties and in the rental sector.For example, how can it be understood that a family (that I know) is told that they cannot rent a house for £2600 a month because they have (only-??-) an income of £85000 a year and they think that is not enough (??)...and they do not take into account their savings...BUT they are told that "if they pay 6/12 months' up-front rent in advance then, they are welcome to rent their properties and do not need to look at anything else (?)"...I think this company is not to be trusted. I would not be surprised if only fraudsters and corrupt people can do business with them:One for Another.

Ernan · 29 November 2024

★★★★★ 5/5

Trustpilot

Gibbs Lettings

Richard and Charlotte are excellent at what they do best, i.e. lettings! Very knowledgeable and always on hand to help with tenant's demands!

Niral · 18 June 2026

★★★★★ 5/5

Trustpilot

James at the Gerrards Cross Branch…

James at the Gerrards Cross Branch provided excellent support during the process of our sale. The regular and ongoing contact kept us informed and involved with the whole process, which was not straight forward due to the complexities of the Sale.But for this the whole experience could have been far more challenging. Thank you so much James. 😀😀😀😀😀👍🏻

Wendy · 19 May 2023

★★★★★ 1/5

Trustpilot

Unprofessional Behaviour by Mark Lander & Grace

I went through Gibbs Gillespie for my new property and they were not at all professional. It looked like they’re only bothered about letting out properties and once they let it, they don’t bother to support. Particularly to name here is Grace who is disguise for Gibbs. Her behaviour was extremely rude over the phone and then she tells Marks who calls me and start bashing me for being rude to his staff and disconnected the phone. He didn’t even had a courtesy to listen the other side of the story and he calls himself as a manager. Later when it come to leaving the property, Mark did not cooperate even at all which felt like it was more personal issue rather than showing professional behaviour.

Sushil · 8 November 2024

★★★★★ 1/5

Trustpilot

Worse estate agents and customer service at Harrow and Pinner branch, avoid......

This company cheats the landlords and tenant as well. When I moved in, the house wasn’t cleaned and when I called then no answer for days and days. I got the property cleaned professionally by their suggested cleaners at check out, they wanted to charge me £280 and when I showed them the invoice then they were like it’s fine, what the invoice cleaned the property, this company wants to charge extortionate money to the tenants when they leave the property. I would advice all the tenants to be careful with this company. They are so bad that wish I could give them negative rating. Their reviews says it all that the Harrow and Pinner branch service is one of the worst. Directors of the company are not available as well, only interested in taking the money. They are part of the inventory company who works together to get extra money from the tenant. It’s a scam....In reply to the comment:How come when the review went in public then you replied within 24 hours but you never replied to any of emails in the last 6 months ???If you are not part of the inventory company then how come they missed all the items mentioned in the garden for removal wasn’t mentioned in the check-in report ? Landlord and her friend Nero knows the item belonged to the previous tenant but you want to charge me ??? Why should I pay for something for removal for the items belonged to your old tenants who did a big scam at the property ? I was told that more than 10 people were living illegally in a 3 bed house and it was all arranged by your company. Why none of you replied when the bailiffs were coming at my place chasing the 5 of the previous tenants ? This is how you manage the property ? It’s fraud.... Don’t worry as I have the proofs and bailiffs letter for the previous tenants and you and your company will be reported to the media how you want to con tenants.In reply to your comment:You still haven’t answered my question. Why should I pay for something which belonged to the previous tenant and landlord. How come your inventory person not documented while check in and now you want to charge me at check out. I confirmed that landlords agent Nero is aware of that and still you want to charge and keep the money. I sent you the picture that in the inventory list, it says the carbon monoxide alarm wasn’t working, did you ever repaired that ? I sent the pictures of the decking and it was only me who chased the landlord for 3 months to get it done. You did nothing about it. Please stop lying on reviews. I have all the proofs. Keeping my deposit money is considered as fraud and I will be taking your company and the landlord to the court for harassment, ignorance and negligence of health and safety....NO NEED TO JUSTIFY YOURSELF, YOUR REVIEWS ALL OVER THE INTERNET SAYS IT ALL. YOU HAVE 76% BAD REVIEWS. PATHETIC.... DISGRACEFUL... Hope my message reaches the director of your company

Ramkrishna · 23 July 2019

★★★★★ 5/5

Google

Gibbs Gillespie provided us the professional service during our letting process. Claire and Richard were quite helpful and honest. They were courteous and transparent during the entire process. The right to rent check did caused some worries as we recently moved to UK from India. However, I will say they handled the situation in a good way.

Rashmi · 14 June 2023

★★★★★ 5/5

Google

Dominic is extremely professional, courteous and knowledgeable. Dominic was fantastic through out our home buying journey. We were kept informed every step of the way. Dominic went above and beyond to help us to complete on our properties. The whole process was made much easier as Dominic ensured we were kept informed every step of the way. Thank you Dominic for all your efforts! Really appreciated.PositiveResponsiveness, Professionalism

Sheba · 14 June 2022

★★★★★ 5/5

Trustpilot

Excellent service from Gibbs Gillespie

Excellent service from Gibbs Gillespie, Gerrards Cross in selling our house. All the staff we dealt with were professional and dedicated, and particularly James, who was very supportive and helpful, keeping us informed throughout the process.

HB · 27 August 2024