Trusted Agent profile · Gerrards Cross

Gibbs Gillespie Gerrards Cross reviews

4.1

★★★★★ Great

671 reviews across 3 platforms

26 Packhorse Road, Gerrards Cross, SL9 7DA

Gibbs Gillespie's office in Gerrards Cross, at 26 Packhorse Road, is rated 4.1 out of 5 across 671 reviews on three platforms, including 204 Google reviews rated 4.7.

Google logo

4.7 / 5

204

Reviews on Google

This office

Yell logo

1.0 / 5

2

Reviews on Yell

This office

Trustpilot logo

465

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Gerrards Cross office, from every platform, shown as written. First names only.

5/5

Trustpilot

We sold our property with GG

We sold our property with GG, Leah was the agent to provide great service along this sales. Even though the whole process took more than 6 months. There were so many things happened through out the whole process. Thanks so much Leah for all the hard work. This sales journey always reminding me that we are team. 😉thanks again! I wish you all the best!

Ming · 26 November 2024

Agent replied · 26 December 2024

Dear MingCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Leah a 5 star rating! Many thanksCustomer Care Team

1/5

Trustpilot

0 stars

I honestly would score them 0 stars if there was an option. Worst letting agents possible. Invaded privacy twice on property inspection even after stressing multiple times we don’t want people in our house when we’re not there. Still go ahead and violate our privacy when been told not to. Please whatever you do steer clear from these estate agents as they really don’t care about being professional. You take a problem to them after telling them not to do something and they give you attitude back. Act like we’re a problem because we don’t want people we don’t know or don’t trust in our house. Simple. Not for these lot. Don’t expect any updates or any helpful from them either on finding a place and doing checks. There too relaxed to the point it’s not caring and treat you as a thorn in their side even though it’s their job. Will be taking legal action against them.

Ben · 27 November 2025

Agent replied · 24 December 2025

Dear Ben Bates We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team

5/5

Google

Since we've been a customer with Gibbs Gillespie in Gerrards Cross Shannen has been excellent, she has kept us informed and has been in contact throughout the selling process, we can't fault her hard work and she has been very polite and has also taken in to account our needs as sellers, which has meant a lot to us. 5 stars from us.

Mark · 4 December 2024

Agent replied · 27 December 2024

Dear Mark Stevenson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Excellent and I wouldn’t hesitate to recommend the Gerrards Cross team. Dominic was brilliant and made an unavoidably stressful experience so much easier. He was exceptionally helpful, right from the first conversation to value the property and through a number of tricky weeks as the sale progressed. The communications were faultless: prompt conversations and replies, frequent updates and honest, which I valued hugely. He excelled at problem-solving and chasing the other parties and ensuring the sale remained at the top of their priority list as well as ours. He, the two James and whole team were absolute pros.

M · 24 January 2024

Agent replied · 13 June 2024

Dear M, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Trustpilot

Good estimated rent, tenant and competitive fee

My experience with Gibbs Gillespie has been largely good. Their estimated rent was good and they achieved it for me in reasonable time with good tenants. Even when I developed cold feet, Claire assured me and ensured that the objectives are achieved in full All this was done for a competitive fee as well. Due to the nature of my tenant (insurance company paid rent), there were a couple of delay in communication which could have been averted which is more of a learning point for Gibbs rather than a complaint. I look forward to a long relationship with Gibbs. Highly recommend.

Nachi · 12 November 2025

Agent replied · 24 December 2025

Dear Nachi Arunachalam We greatly appreciate your 5-star review and the time you took to share your experience with Claire. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Trustpilot

A professional team

Aqib and the team are real professionals from start to finish. They kept me informed, with market trends, viewings and updates and managed to sell my property really quickly. The move manager Irene is key in keeping all the moving parts going forward. She is also very supportive during what can be an anxious time.I would 100% fully recommend the Stanmore branch.

Louise · 12 November 2024

Agent replied · 26 December 2024

Dear LouiseCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Aquib and the team a 5 star rating! Many thanksCustomer Care Team

5/5

Google

Gibbs Gillespie has been amazing from the get go in helping us find our next home. The team all around has been amazing through the full journey. Charlotte has been my main contact and has been a pleasure to deal with, prompt at getting things done, taking on our 101 questions and re-assuring us throughout the process. Both Charlotte and Orla were highly knowledgeable with the properties that we have seen and always happy to take the time to listen to us; and made our family feel like we were valued rather than just a number. I highly recommend the team, thank you Charlotte and Orla for your fantastic service.

Kat · 16 December 2023

Agent replied · 13 June 2024

Dear Kat Kandola Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Delighted with the service from Gibbs Gerrards Cross, particularly Claire Thurlbeck and Richard Frost who were extremely helpful, honest, and professional during the process of letting a flat. They made a real effort to get the letting pushed through in time for our deadline. Highly professional, highly recommended,. Thank you all. Great People, Great Service A year later, again the service from Gibbs Gerrards Cross was spectacular. Charlotte Statham​ was extremely helpful and professional during the process of letting a flat. Highly professional, highly recommended. Thank you again.

Imran · 16 November 2023

Agent replied · 13 June 2024

Dear Imran Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Google

If I could give zero stars I would. AVOID at all costs absolute joke of a company. The level of sheer incompetence is astounding from all staff I have dealt with. They make the rules up as they go along and think they are above the law. I moved out after 6 months due to having someone illegally let themselves into my property without my knowledge or prior approval. I was treated so poorly by everyone I dealt with. I would seriously avoid them like the plague as incompetent is being to kind. Vile company who lie at every level and steal from you.

Karen · 13 October 2025

Agent replied · 12 November 2025

Dear Karen Good, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you. Best regards, Customer Care Team

5/5

Google

Jekaterina provided absolutely perfect service while helping us find our new rental flat. She was kind, professional, efficient, and incredibly helpful throughout the entire process. She made everything feel so much easier and less stressful, and her communication and support were excellent from beginning to end. We’re really grateful for everything she did for us and would highly recommend her!

Elliott · 2 April 2026

Agent replied · 16 April 2026

Elliott, Thank you for your wonderful review. We’re delighted to hear that Jekaterina provided such perfect service while helping you secure your new rental flat. Her professionalism, efficiency, and supportive communication are exactly what we strive for at Gibbs Gillespie, Gerrards Cross Estate Agents, and it’s great to know she made the process easier and less stressful for you. We truly appreciate your recommendation. Kind regards, Gibbs Gillespie, Gerrards Cross

5/5

Google

We have just used Gibbs Gillespie to sell our property in Gerrards Cross. Would like to say that they have been extremely professional from start to finish. First class service. Especial thank you to Lucy Attwood who handled the sale, she has been exceptional. Thank you very much. Highly recommend.

Chris · 19 March 2025

Agent replied · 13 June 2025

Dear Chris Mcevoy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I have recently sold and purchased a property through Gibbs in GX. Shannen was so friendly and helpful throughout the whole process and had a very professional approach. Shannen thank you so much for everything :O)

Liarna · 24 August 2025

Agent replied · 23 September 2025

Dear Liarna Barry We greatly appreciate your 5-star review and the time you took to share your experience with Shannen. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Trustpilot

They are the best agent in stanmore…

They are the best agent in stanmore Second home they have sold for us for a good price and so professional Aquib has done a amazing job with his team All in the time of 3 Months. Would never use another agent

Garry · 4 August 2026

Agent replied · 10 October 2026

Thank you for your fantastic 5-star review, Garry. We’re delighted to hear that you’ve trusted Gibbs Gillespie Stanmore to sell two properties for you and that you were so pleased with the service. It’s wonderful to hear your kind words about Aquib and the team, and that we achieved a successful sale within three months. We really appreciate your continued trust and recommendation. Best wishes, The Gibbs Gillespie Stanmore Team

5/5

Trustpilot

Renting a property

I had a great experience while looking at a few rental properties and was pleased with that they had to offer. Dushali had shown me a few rentals and had explained the ins and outs perfectly. I would recommend to use Gibbs Gillespie for any rental/ property inquiries.

Rjoshihotmail.com · 21 June 2026

Agent replied · 10 October 2026

Dear Customer, Thank you for your 5-star review. We’re delighted to hear you had a great experience viewing rental properties with Gibbs Gillespie Brentford, and that Dushali was able to provide clear and helpful guidance throughout the process. It’s wonderful to know you felt well-informed and supported. We really appreciate your recommendation and will be sure to share your kind feedback with Dushali and the team. Thank you again for choosing Gibbs Gillespie Brentford. The Team at Gibbs Gillespie Brentford

5/5

Trustpilot

Gibbs Gillespie was dilligent in…

Gibbs Gillespie was dilligent in informing us regarding the opinions and offers submitted by potential buyers. The staff are friendly approachable and thoroughly professional. In the end they found a buyer, which is not easy in today's market. The outstanding staff members are TJCarroll and Rosie.

Danuta · 29 June 2026

Agent replied · 10 October 2026

Dear Danuta, We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards,

5/5

Trustpilot

We had a positive experience buying our…

We had a positive experience buying our first home thanks to the Gibbs Gillespie Ealing team. Leah managed our purchase end to end, from offer acceptance through to completion, and was incredibly proactive, a great communicator, and truly went above and beyond to keep things moving smoothly. Irene, Rohan and Luke also supported us at different stages, so we always had a point of contact and felt confident we were being looked after. Our purchase was complex and took much longer than expected with multiple stakeholders involved, but the whole team made the process so much easier than it could have been. Highly recommend!

Valeria · 10 September 2025

Agent replied · 24 September 2025

Dear Valeria We greatly appreciate your 5-star review and the time you took to share your experience with Leah, Rohan, Luke, Irene and the team . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Trustpilot

Gerrards Cross branch

We have been dealing with Richard Frost and Charlotte Statham at the Gerrards Cross office for two or three years now and have always found them to be professional and honest with their service, advice and support. Very friendly team, always available when help is needed!

Customer · 23 June 2026

Agent replied · 11 October 2026

Dear Customer, Thank you for your fantastic 5-star review and for taking the time to share your experience. We’re delighted to hear that Richard Frost and Charlotte Statham at Gibbs Gillespie, Gerrards Cross have consistently provided you with professional, honest, and supportive service over the past few years. Building long-term relationships with our clients is something we truly value, so it’s wonderful to know you’ve felt well looked after and able to rely on the team whenever needed. Your kind words about their friendliness, availability, and ongoing support are greatly appreciated, and we will be sure to pass your feedback on to Richard, Charlotte, and the wider team. Thank you again for your continued trust in Gibbs Gillespie. We look forward to supporting you for many years to come. The Team at Gibbs Gillespie Gerrards Cross

5/5

Google

We had a great experience with Gibbs Gillespie from start to finish. Jekaterina Cindeliani, our Lettings Consultant, was fantastic, friendly, professional, and helpful from our very first viewing. They guided us clearly through the process and was quick to organise everything needed to confirm our offer. Once our offer was accepted, Daisy Peplow, our Move Manager, took over and ensured the rest of the process ran smoothly. They were incredibly organised and supportive, helping us with the tenancy agreement and keeping everything on track right up to the day we received the keys. The whole journey, from viewing to move-in, was handled efficiently and professionally. We're very happy in our new home at Chalk Stream Rise and would highly recommend Gibbs Gillespie.

Mervin · 24 August 2025

Agent replied · 23 September 2025

Dear Mervin Christo We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

After a long search for a property I found one which was with gibbs gillespie. I had the pleasure of talking to Dev who in turn became the guy who made this move happen. Dev was a pleasure to deal with nothing was a problem and went above and beyond to make sure I was happy and anything that need resolving was carried out. I would highly recommend gibbs based on my experience with Dev if only more businesses had this approach to customers *****

James · 14 June 2023

Agent replied · 13 June 2024

James, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Dev at Gibbs Gillespie. Your recommendation means so much to us, thank you again for taking the time to let the world know about your positive experience.

5/5

Google

Excellent and I wouldn’t hesitate to recommend the Gerrards Cross team. Dominic was brilliant and made an unavoidably stressful experience so much easier. He was exceptionally helpful, right from the first conversation to value the property and through a number of tricky weeks as the sale progressed. The communications were faultless: prompt conversations and replies, frequent updates and honest, which I valued hugely. He excelled at problem-solving and chasing the other parties and ensuring the sale remained at the top of their priority list as well as ours. He, the two James and whole team were absolute pros.

Marianne · 14 June 2023

Agent replied · 13 June 2024

Dear Marianne Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team Dear Marianne Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Sales team specifically Mateusz and…

Sales team specifically Mateusz and Aqib were very supportive and compassionate (there were moments…). They are calm and friendly while efficient and professional. They helped us with our purchase above and beyond. They are honest and don’t use «pushy» tactics. Definitely recommend!

Kamilla · 9 March 2026

5/5

Google

We are so grateful that our dream home was listed with Gibbs Gillespie Gerrards cross. Even luckier that we had Shannen taking care of us. We looked at so many properties over the last year, and worked with many estate agents. Shannen was …

Nadine · 16 February 2026

5/5

Google

We just wanted to say how pleased we were with your service which was carried out in a seamless and joint-up manner. You’re definitely one of the best agents in our local area and we would highly recommend you to anyone. Natalie was a superstar, keeping the chain together - thank you Natalie for seeing the transaction through :-)

Mandip · 11 August 2024

Agent replied · 25 August 2024

Dear Mandip Bhogal Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Google

Looking to view a number of houses and the only days tthis agent can do is Saturdays, sometimes 2 weeks time. I wonder if sellers know this at all? I suggest if you are selling through this agency to ACTUALLY call from 141 and try booking a viewing on your own property, you will then see the type of excuses that they make. I have no idea how they have got a 4.8 review rating when they don’t even allow viewings in weekdays or a specific time as it dosent “fit” in with their time table. There are much better agents out there who will make things work unlike these cowboys.

Ranjit · 25 July 2025

Agent replied · 23 September 2025

Good Afternoon Thank you for your feedback. We sincerely appreciate you taking the time to share your comments. Providing exceptional service is our priority, and we take all customer concerns very seriously. We’d like to clarify that we do offer viewings during the week and are always happy to work around our customers’ schedules wherever possible. We would very much welcome the opportunity to speak with you directly to better understand your experience and see how we can assist you, however, we’ve been unable to locate your details in our database. When convenient, please feel free to call us on 01753 888 866 and we’d be happy to look into this for you.

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