Trusted Agent profile · Gerrards Cross

Gibbs Gillespie Gerrards Cross reviews

4.1

★★★★★ Great

671 reviews across 3 platforms

26 Packhorse Road, Gerrards Cross, SL9 7DA

Gibbs Gillespie's office in Gerrards Cross, at 26 Packhorse Road, is rated 4.1 out of 5 across 671 reviews on three platforms, including 204 Google reviews rated 4.7.

Google logo

4.7 / 5

204

Reviews on Google

This office

Yell logo

1.0 / 5

2

Reviews on Yell

This office

Trustpilot logo

465

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Gerrards Cross office, from every platform, shown as written. First names only.

5/5

Trustpilot

Nicole was great in helping with our…

Nicole was great in helping with our rental property, we experienced a last minute change, and despite the circumstances was super professional and on hand to deal with any questions we had.

Chris · 2 October 2026

Agent replied · 10 October 2026

Thank you, Chris, for your fantastic 5-star review. We’re delighted to hear that Nicole was so helpful throughout your rental experience, particularly when faced with a last-minute change. Her professionalism, responsiveness and willingness to be on hand to answer your questions are exactly the level of service we aim to provide. We’ll be sure to share your kind feedback with Nicole. Thank you for choosing Gibbs Gillespie Brentford, and we wish you all the best in your new home!

5/5

Trustpilot

I highly recommend the Gibbs Stanmore…

I highly recommend the Gibbs Stanmore team! They are very knowledgeable, professional, and always on top of things. In a difficult market, they were able to get an offer in the first viewing and close the deal in just a few weeks, which is commendable. They price the property realistically, bring in only qualified viewings, and ensured that the viewings are done by someone who knows the property well. Aqib, as a branch manager, has been absolutely fantastic! Response time has been great, and he took complete ownership until it got closed. If you are looking for a team who you can trust to do the job, then look no further! Thanks, Aqib, Irene, and team.

Karthik · 2 October 2026

Agent replied · 10 October 2026

Thank you, Karthik, for your fantastic 5-star review and for taking the time to share such detailed feedback. We’re delighted to hear that you had such a positive experience with the Gibbs Gillespie Stanmore team. Achieving an offer from the first viewing and completing the sale within a few weeks is a fantastic result, and we’re particularly pleased that our approach to pricing, qualifying applicants and providing knowledgeable viewings gave you confidence throughout the process. Your kind words about Aqib mean a great deal to us. His responsiveness and commitment to seeing the sale through from start to finish are exactly the qualities we strive for. We’ll also be sure to share your feedback with Irene and the wider team. Thank you again for your trust and recommendation. It was a pleasure assisting you, and we wish you all the very best for the future!

1/5

Yell

Repeated failures, ignored emails, unreturned calls, do yourself a favour and avoid

Repeated failures, ignored emails and unreturned calls. Using Gibbs Gillespie has been a deeply negative experience. I appointed them to manage my property but, in practice, repeatedly had to manage the property, tenant and contractors myself. Emails went unanswered, calls were not returned and I was moved between multiple property-management contacts with limited continuity or ownership. One urgent issue took over 30 days before I even saw a quote; by then the tenant was escalating and I had to step in from overseas to resolve it myself. I have also been left out of pocket. Insurance-related damage was not passed to me promptly, bathroom repairs resulted in six call-outs, a multi-thousand-pound bill and mismatched tiles, and the complaint process produced vague, process-heavy replies while live issues remained unresolved. In my opinion, the service was completely inadequate. I would strongly advise other landlords to avoid.

JonathanB-44050 · 12 June 2026

5/5

Trustpilot

Harry was incredibly helpful during the…

Harry from Gibbs Gillespie was incredibly helpful during the viewing. He was friendly, professional, and took the time to answer all my questions clearly. I really appreciated his honesty and the effort he made to ensure I felt comfortable throughout the process. Thanks to Harry, the viewing experience was smooth and pleasant. Highly recommended!

Ha · 28 April 2026

Agent replied · 1 June 2026

Dear Ha We greatly appreciate your 5-star review and the time you took to share your experience with Harry. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Trustpilot

Brilliance in the field of buying and selling - Thomas O' Leary is a very supportive estate agent!

We were delighted with the support we got from Thomas O'Leary at Gibbs Gillespie. Thomas has wonderful interpersonal and professional skills and ensured that he got great outcomes not only for us as the seller but also for the buyer. He was extremely responsive, reassuring and made the whole process smooth and efficient. I cannot recommend Thomas more highly, he is clearly an asset to Gibbs Gillespie. A shout out also for Mateusz and Rebecca and all the team at Gibbs who are very gifted at what they do.

T · 10 September 2025

Agent replied · 24 September 2025

Dear T S We greatly appreciate your 5-star review and the time you took to share your experience with Thomas, Rebecca, Mateusz and the team . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Trustpilot

Excellent and friendly service

From the start Gibbs-Gillespie dealt with my sale in a calm, professional and very friendly way. The agent assigned to me set out their terms and talked me through the process with no pressure to choose them. I felt able to call to ask questions when I needed to. The agent also visited me at home to help me with online matters that I found difficult. Everything was done to make the process as easy as possible for me. I would definitely recommend them.

Leslie · 9 September 2025

Agent replied · 24 September 2025

Dear Leslie Bennett, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Trustpilot

Great service all around. Helpful staff.

Very informative and helpful. A great help during the brief time I was living alone for the first time. Nathanael was very friendly and helpful in showing me around and dealing with my queries. Thank you all!

Matthew · 20 August 2026

Agent replied · 10 October 2026

Thank you for your fantastic 5-star review, Matthew. We’re delighted to hear that you received great service from the team at Gibbs Gillespie Gerrards Cross and found our staff so helpful and informative. It’s wonderful to know that we were able to provide valuable support during your time with us. Thank you for choosing Gibbs Gillespie and for taking the time to share your feedback. We really appreciate it and wish you all the best for the future!

4/5

Google

Had a good experience with the Gerrards Cross branch. Firstly dealt with Nathanael and he was really knowledgable and informative with all the paperwork we needed to do. Daisy our move manager was great and helped so much with all the questions we had before we moved. And Charlotte has been a life saver, really helpful and nothing has been too much hassle. Only dropped a star as we had some problems with communication during the first week we moved with inspection reports/portal not being up to date, but Charlotte sorted this very swiftly which we are very grateful for.

Laura · 24 August 2025

Agent replied · 23 September 2025

Dear Laura Mcnab, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Daisy, Nathanael and Charlotte. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team

5/5

Google

Richard and the Lettings team at Gerrards Cross are amazing! Highly recommend if you’re looking for a rental property or looking to rent out your property. However, I want to give a special mention to Charlotte Statham though, who is exceptional, highly professional, incredibly knowledgeable, great at her job and more than that she really cares! She helped me through a letting problem caused by a very personal crisis and did this with a lot of kindness, great communication and was incredibly professional throughout. If you have the fortune to have Charlotte support you with your letting experience you will be very lucky indeed! Well done to all the Gibbs Gillespie Lettings Team, keep doing what you’re doing!

Northern · 24 August 2025

Agent replied · 23 September 2025

Dear Northern Belle77 We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

I’d like to thank Carla Hutchinson for her excellent support during my move-in. She was very helpful, approachable, and proactive in getting things organised and resolving a few property-related issues. Her responsiveness and attention to detail made the whole experience much easier. It’s reassuring to have a property manager who genuinely cares. Thank you, Carla!

Ketan · 19 March 2026

Agent replied · 16 April 2026

Hi Ketan, Thank you for your kind review. We’re delighted to hear that Carla provided such excellent support during your move‑in. Her proactive approach, attention to detail, and genuine care for our tenants are exactly what we strive for at Gibbs Gillespie, Gerrards Cross Estate Agents. It’s great to know she made the process easier and handled everything so efficiently. Thank you again for your feedback. Kind regards, Gibbs Gillespie, Gerrards Cross

5/5

Trustpilot

Professional and friendly

Our whole experience has been smooth and professional. Thank you Aqib in particular, always friendly and he gave us honest answers to our questions. We really felt like we were in safe hands.

Jason · 14 August 2026

Agent replied · 10 October 2026

Thank you so much for your fantastic 5-star review, Jason! We’re delighted to hear that your experience with Gibbs Gillespie Stanmore was smooth, professional and positive from start to finish. It’s wonderful to hear your kind words about Aqib and that his friendly approach and honest answers gave you confidence throughout the process. Making sure our clients feel informed and in safe hands is incredibly important to us. Thank you again for choosing Gibbs Gillespie Stanmore and for your recommendation. We’ll be sure to share your lovely feedback with Aqib and the wider team!

1/5

Trustpilot

The one star sticks in my throat

The one star sticks in my throat. The team at Uxbridge are less than useless and are overpaid for doing sweet nothing. Let us down at every turn as landlords. I recommend Andrew’s instead, they seem to be more than capable of doing what they’re paid to do

Laura · 29 April 2026

Agent replied · 1 June 2026

Dear Laura Gibbs We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team

5/5

Google

Charlotte and the lettings team at Gibbs Gillespie have been amazing. Very professional, responsive and efficient. Thank you Charlotte for handling our requirements so effectively and promptly. As we are based abroad it is a relief to know our property is being expertly managed by the Gibbs Gillespie team. Thanks Team!

Lia · 2 April 2026

Agent replied · 16 April 2026

Hi Lia, Thank you for your wonderful review. We’re delighted to hear that Charlotte and the lettings team have been so professional, responsive, and efficient. Managing your property effectively is always our priority, and we’re especially pleased to know you feel confident and supported while being based abroad. Your kind words about Charlotte’s prompt and effective handling of your requirements mean a great deal to us. Thank you again from the whole Gibbs Gillespie, Gerrards Cross team. Kind regards, Gibbs Gillespie, Gerrards Cross

5/5

Trustpilot

Recently purchased a proprety

Recently purchased a proprety, London,Ruislip branch ,this guys are amazing, very very proffesional. Worked with ALEXANDRA SHAW (move manager),she is incredible helpful, always available to speak on the phone, extremely quick email replying , always there to help and chase solicitors for updates during transaction.. Highly recomand you choose her in order to have a rapid and free stress purchase.. ALEXANDRA SHAW you doing well.. Thank you for all your help again.

Ruben · 1 October 2026

Agent replied · 10 October 2026

Thank you, Ruben, for your fantastic 5-star review and for taking the time to share such detailed feedback. We’re delighted to hear that you had such a positive experience with the Gibbs Gillespie Ruislip team during your property purchase. It’s particularly wonderful to hear how much Alexandra supported you throughout the transaction. Her responsiveness, proactive communication and dedication to keeping things moving clearly made a real difference. We’ll be sure to share your kind words with Alexandra. She’ll be delighted to know that her support, including keeping you updated and liaising with solicitors, helped make your purchase a smoother and less stressful experience. Thank you again for your recommendation and for choosing Gibbs Gillespie Ruislip. We wish you all the very best in your new home!

5/5

Trustpilot

I had a great experience working with…

I had a great experience working with Mariya Filipova. She was incredibly helpful and professional throughout the process, especially when arranging and conducting viewings. Mariya was always well prepared, answered all my questions clearly, and made the whole experience smooth and stress-free. Her friendly approach and attention to detail really stood out. I would highly recommend her to anyone looking for assistance with finding a property.

Stephanie · 7 July 2026

5/5

Google

The team at Gibbs Gillespie were so professional in re-letting my property. A new tenant was found quickly that met the criteria and everything went smoothly. Special mention to Richard Frost and Charlotte Statham who gave spot-on advice when dealing with a challenging issue that arose with the previous tenancy. Thank you.

Paul · 16 February 2026

Agent replied · 16 April 2026

Dear Paul Bosson We greatly appreciate your 5-star review and the time you took to share your … More

4/5

Trustpilot

I had a viewing on Saturday with Declan…

I had a viewing on Saturday with Declan (Pinner Office), and he was an absolute pleasure to deal with. He was delightful, friendly, patient, and professional throughout the entire viewing. He took the time to answer all of our questions, and for anything he wasn't able to answer on the spot, he followed up with us on Monday afternoon with the information I needed. His communication was excellent, and I really appreciated his helpful and attentive approach. Thank you, Declan, for making the viewing such a positive experience!

Alisha · 29 June 2026

Agent replied · 10 October 2026

Dear Alisha We greatly appreciate your review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks,

5/5

Trustpilot

Gibbs Letting

Gibbs Gillespie have helped me find my first apartment and they have been great. In particular, Nathanael has been very helpful and is always quick to respond to any questions. I would recommend.

Adele · 19 June 2026

Agent replied · 10 October 2026

Dear Adele, Thank you for your wonderful 5-star review. We’re delighted to hear that Gibbs Gillespie helped you find your first apartment and that Nathanael provided such helpful and responsive support throughout the process. It’s great to know he was able to answer your questions quickly and make your experience a positive one. We really appreciate your recommendation and will be sure to share your kind feedback with Nathanael and the Gerrards Cross lettings team. Thank you again for choosing Gibbs Gillespie Gerrards Cross. The Team at Gibbs Gillespie Gerrards Cross

5/5

Trustpilot

I would like to thank you to the team

I would like to thank you to the team. I am immensely grateful to Aqib, Rebekah and especially to Irene. They are approachable and very professional to deal with. You made my transaction so easy and smooth.Happy that I have my keys now. Thank you all for the hardwork.

Yumi · 4 February 2026

Agent replied · 23 February 2026

Dear Yumi, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Trustpilot

I used GG to sell my flat and there…

I used GG to sell my flat and there were several complications along the way but Aqib helped massively to get the sale over the line. He was patient, proactive and went out of his way to chase the third parties to ensure the sale went through. Thanks Aqib.

Rakesh · 22 January 2026

Agent replied · 23 February 2026

Dear Rakesh Gohil We greatly appreciate your 5-star review and the time you took to share your experience with Aqib. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

1/5

Trustpilot

Try to avoid this agent !

Try to avoid this agent they has caused me so much trouble by switching my supplier when my contract as landlord was expired June 2025 and they have switched my energy supplier after 7 months when my contract based on rent collection not to mention charging me over £4,400pm pa for 2 years fees taken without any explanation with their confused statements made in purposes so to confuse the landlord with invoices for example I was charged for pay guarantee each month for 2 years when tenants used to pay 6 months in advance only found when done my taxes and I was charged 4,400pm just for rent collection.

Andreas · 28 May 2026

Agent replied · 1 June 2026

Dear Andreas We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team

5/5

Trustpilot

Excellent experience we had with Hibbs…

Excellent experience we had with Hibbs Gillespie Gerrards Cross team to be honest especially Nathanael Bahjejian. He is a very professional letting consultant , keep the good work.

Mai · 22 June 2026

Agent replied · 10 October 2026

Dear Mai Eth MaSibanda, Thank you for your excellent 5-star review and for taking the time to share your experience. We’re delighted to hear that you had such a positive experience with the Gibbs Gillespie Gerrards Cross team, and especially with Nathanael Bahjejian. It’s great to know his professionalism and support made a strong impression during your letting experience. We will be sure to pass your kind feedback on to Nathanael and the team, who will be very pleased to hear your comments. Thank you again for choosing Gibbs Gillespie Gerrards Cross, and we wish you all the very best. The Team at Gibbs Gillespie Gerrards Cross

5/5

Trustpilot

Nathanael and team were superb and…

Nathanael and team were superb and happily dealt with the extra effort required for managing us two! Great knowledge and negotiating skills, many thanks - Peter G

Peter · 19 June 2026

Agent replied · 10 October 2026

Dear Peter, Thank you for your fantastic 5-star review. We’re delighted to hear that Nathanael and the team provided such superb support and were able to manage everything smoothly for you. It’s great to know their knowledge, professionalism, and negotiating skills made a positive difference to your experience. We really appreciate your kind words and will be sure to pass your feedback on to Nathanael and the Gerrards Cross team. Thank you again for choosing Gibbs Gillespie Gerrards Cross. The Team at Gibbs Gillespie Gerrards Cross

5/5

Trustpilot

Dushali was the person to help me and…

Dushali was the person to help me and she was amazing!! Very informative, friendly and efficient and felt safe in her hands. I would definitely recommend!

Leah · 21 June 2026

Agent replied · 10 October 2026

Dear Leah, Thank you for your wonderful 5-star review. We’re delighted to hear that Dushali provided such friendly, informative, and efficient support and helped you feel confident throughout your experience. Delivering a smooth and reassuring service is exactly what we aim for, so it’s great to know she made such a positive impression. We really appreciate your recommendation and will be sure to share your kind feedback with Dushali and the Brentford team. Thank you again for choosing Gibbs Gillespie Brentford. The Team at Gibbs Gillespie Brentford

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