Gibbs Gillespie Gerrards Cross reviews

★★★★★ 5/5

Google

Selling a house is a stressful experience. Gibbs Gillespie have held our hand throughout the process. They have kept us informed and advise when we should adjust the price, advised whether offers are reasonable. They have pushed solicitors to complete at an appropriate speed. They have at all times had our best interests at heart. James, and especially Lucy, have been brilliant and fulfilled everything we were promised. Communication has been excellent throughout.

Ian · 5 April 2025

★★★★★ 5/5

Trustpilot

Lettings Manager Bracanto profiles/discriminates Black men!

Mr. Bracanto [Lettings Manager] is not a "gentleman" thus not a man of honour, who appears to have common or garden racial-issues with Black men 🤔; Since this disingenuous person profiles then discriminates against the same per lettings-activities to wit - myself!? Hence a 14 day intention of Legal (discrimination) Action is winging its way to his office as I write ✍️ (sic)! If ANY OTHER people of colour has issues with this "man" per his discriminatory shenanigans please 🙏🏾 don't hesitate to post so that we might make this world a better place FOR ALL (sic)!?

Number-One · 10 December 2024

★★★★★ 5/5

Trustpilot

Ammaar was very good and informative

Ammaar was very good and informative , helped me find the right property for me.

Souad · 7 August 2026

★★★★★ 5/5

Google

The service we received from Jekaterina C was outstanding from start to moving in. Our inquiry was met with prompt and clear communication, making the entire process feel welcoming and organised. During the viewing, the agent was incredibly knowledgeable, answering all of our questions and ensuring we felt comfortable with every detail. Once we opened a line of communication, the process moved incredibly fast, within a matter of days, she had everything confirmed, from securing the unit to finalising the finances, allowing us to move in swiftly. The application process was straightforward, with timely updates and transparent steps, which made us feel comfortable and informed. Throughout, communication was a standout, Jekaterina C kept us in the loop, working around our work schedule, was always accessible, and resolved any concerns efficiently. When we moved in, the home was spotless, exactly as promised. Overall, I would absolutely recommend Gibbs Gillespie, Jekaterina,'s service, it was professional, thoughtful, and truly customer focused

Black · 2 April 2026

★★★★★ 5/5

Trustpilot

Mariya was incredibly helpful…

Mariya was incredibly helpful throughout the process. She always answered our questions promptly and was very polite and professional during the viewing. She made the whole experience smooth and enjoyable, and we really appreciated her support. Based on our experience with Mariya, we would definitely recommend Gibbs Gillespie in Ealing Broadway.

Minni · 7 July 2026

★★★★★ 5/5

Trustpilot

Harry Rai is an exceptional real estate…

Harry Rai is an exceptional real estate agent known for his professionalism and friendly approach. He truly understands the essence of customer service, ensuring that each client feels valued and supported throughout their property search. If you're looking for expert assistance in finding your perfect home, look no further than Harry. His commitment to providing top-notch services sets him apart in the industry, making the journey of buying or renting a property a seamless and enjoyable experience. Whether you’re a first-time buyer or an experienced investor, Harry is dedicated to guiding you every step of the way.

Daniel · 23 October 2024

★★★★★ 5/5

Trustpilot

Great support!

I began the process of purchasing a flat in May, and while the exchange has just started, the completion date is planned for early November.From the start, Sales Consultant Nikita Gusca was excellent. He led the tour, answered all my questions in great detail, and efficiently passed along inquiries to the seller, which gave me confidence in the purchase. Nikita also provided valuable support in clarifying my mortgage application during the initial stages, and his prompt responses were much appreciated.I encountered significant delays due to poor communication from the solicitor Taylor Rose. After submitting all my documents and confirming that everything was in order, it took nearly two months for them to proceed with the exchange. When my solicitor went on emergency leave, there was minimal coverage, leading to delayed communication with the seller's solicitor, who was also from Taylor Rose. My Move Manager, Luca Beltrami, had to step in to help check with the seller and chase for responses. Just before the exchange, the final report was sent a week late and contained discrepancies. Luca again assisted in confirming with the seller that these were indeed mistakes. The solicitor attributed the issues to being "rushed," despite having had ample time to address them.Throughout these challenges, Move Manager Luca Beltrami and Senior Sales Manager Abraham Oommen provided invaluable support. They worked diligently to check on the seller’s progress, chased updates, and helped raised complaints to senior solictors on my behalf to resolve the delays. This was beyond their normal responsibilities, and I can't thank them enough for their assistance.Overall, I’m incredibly grateful to Nikita, Luca, and Abraham for their efforts. Gibbs Gillespie has been fantastic, going above and beyond to support me throughout this process. It’s important to note that the charllenges I had were not a reflection of the hard work and dedication shown by these individuals; they did everything possible to assist me. However, I strongly recommend finding your own solicitor rather than using Taylor Rose, which was referred to me by Gibbs Gillespie.

Yilin · 18 October 2024

★★★★★ 5/5

Trustpilot

Thank you!

We would like to express our sincere gratitude to Leah and Rohan at the Ealing Broadway Gibbs Gillespie branch for their outstanding support throughout our flat purchase. Despite the complexities involved in the transaction, they maintained excellent communication, keeping us informed at every stage. Their professionalism, knowledge, and dedication made what could have been a stressful experience much smoother. We truly appreciate their hard work and would highly recommend their services to anyone looking to buy or sell property.We would also like to thank Irene, the Move Manager, for her invaluable assistance in coordinating the final steps of our move. She worked closely with the solicitors on both sides, ensuring everything stayed on track and deadlines were met.

Kai · 17 October 2024

★★★★★ 5/5

Trustpilot

It was never going to be an easy sale…

It was never going to be an easy sale as the property was going on the market as a probate property. As none of us live close by, we approached several estate agents for evaluation and advice, but settled on Gibbs Gillespie after an impressive conversation held with Nick Walker, who offered sound advice and an outstanding knowledge of the housing market in the area. In addition he was approachable and we felt that he was someone we could have rapport with.

Helen · 23 March 2026

★★★★★ 1/5

Trustpilot

worst estate agent ever

Josh Hardy is the worst estate agent I have ever met in my life. He has no communication skills whatsoever.Mon the most important day, the day we exchanged, I called the office 4 times and did not reach Josh, nor did I receive a call back. Throughout the sale process I received no active phone calls for feedback and viewings, unless I called.I would not list my house with Gibbs. I even raised a formal complaint that has not been resolved to my satisfaction.

Ravi · 12 October 2024

★★★★★ 5/5

Trustpilot

Aqib was great

Can't say enough in praise of Aqib. Commenting as a buyer rather than a seller, Aqib went above and beyond including working out of hours to provide help and support from offer through to completion and beyond. His calm, professional, proactive yet approachable and fair manner helps instil trust in him. Thanks Aqib

A · 7 September 2025

★★★★★ 5/5

Trustpilot

We were really impressed with Gavin’s…

We were really impressed with Gavin’s pitch from Gibbs Gillespie. He listened carefully to our concerns and did an excellent job of gauging what was most important to us. His deep understanding of the market, along with his attentiveness to our needs and wants, really stood out. Gavin was professional and honest, ensuring that we were realistic about the current market conditions, which we appreciated.We had another estate agent visit the same day, but Gavin’s approach made us feel confident that he is the best person for the job.

Esther · 27 September 2024

★★★★★ 5/5

Trustpilot

What can I say!

What can I say!! After a terrible experience with Lawrence Rand, we decided to market our property with Gibbs Gillespie. From the very start, Tommy was reassuring, warm, and realistic in setting expectations, all of which were delivered.

Dre · 7 January 2026

★★★★★ 5/5

Trustpilot

Gibbs Gillespie - an outstanding experience

Gibbs Gillespie were outstanding at marketing and completing the sale of my late Mum’s house. Leah, at the Ealing Broadway office, is clearly a very skilled and experienced manager and has a reassuringly detailed and extensive knowledge of the local housing market. A buyer for the house was found very quickly, and when, a few weeks later, the process started moving a little too slowly, we were very impressed by Leah’s responsiveness to our concerns. Her swift and decisive action meant, within hours, she was able to get the process moving again. However, aside from her obvious efficiency, she is also very approachable and empathetic and was greatly understanding of the fact that we were selling a much loved family home.In all, Leah and the team were competent, efficient, great at explaining the procedure with clarity and reassuring when it mattered. They were also nearly always available when I tried to make contact. It has been a pleasure to work with them and we wouldn’t hesitate to use them again.

Amanda · 7 September 2024

★★★★★ 1/5

Trustpilot

Has been landlord for over 20 years

Has been landlord for over 20 years - Recently we had to chase them for rent review 2 months prior but they did not respond , and had to chase again. Thus we lost one month of new rent and after discussing with them, they deny any incompetence on their part- Disgusting agency in Pinner

TY · 24 August 2026

★★★★★ 5/5

Google

Thank you Lucy and all the team at Gibbs Gillespie at Gerrards Cross. You have all been excellent with your assistance responses and communication and I would not hesitate to recommend them.

Susan · 16 February 2026

★★★★★ 1/5

Trustpilot

Worst experience with estate agent

I attended the viewing on 23 September with my partner after travelling a considerable distance. Unfortunately, the experience was disappointing. Communication beforehand was poor, including being sent a blank email after requesting the property details. At the viewing, I also found the agent’s manner rather dismissive when I asked a genuine question about the property being “tenanted”. I respected the request to remove our shoes and made the effort to attend, despite the property not actually being available until November. I also wasn’t made aware beforehand that the current tenants would be present during the viewing. I appreciate that occupied properties can require flexibility, but clearer communication , pdf is really poor way to reintroduce the property and a more professional approach would have made a significant difference. Kind regards, Nickita Dill

NICKITA · 24 September 2026

★★★★★ 5/5

Trustpilot

Selling one's home is a major decision…

Selling one's home is a major decision of high impact and confidence in the agency is most important. Jacob, the branch manager, was generous with his time and helped myself and my wife to agree the proposed price particularly given our concerns over recent transactions in the area. His was not the highest valuation but the one that could be justified. Gibbs Gillespie has also offered a range of services that promises to make the transaction easier and faster having already demonstrated they can move quickly.

Alfred · 20 June 2024

★★★★★ 1/5

Trustpilot

NEVER PURCHASE VIA GIBBS GILLESPIE!!!

NEVER PURCHASE VIA GIBBS GILLESPIE!!!I found what I thought was the perfect flat for me in Watford as a 1st time buyer via the Rickmansworth branch in February 2024, I was dealing with the agent & Branch Manager George.The 1 bedroom flat was advertised for £1000 service charge & £0 ground rent, which I thought was awesome & the flat was a great size & in great condition, also on my 3 viewings it was always mentioned that I have an allocated parking spot which was also a win for me.I would often get emails from George asking what my solicitors are doing & why its taking long, stating that the sellers are getting worried... As a 1st time buyer I am still unsure of the process & learning myself too, the last thing I needed was the added pressure.At this point I had paid a partial amount of £600 to my solicitors, they then come back to me from doing the searches to find that the service charge & ground rent combined is actually approx £3500 & no parking included... I could not believe it! Why the false info??? Especially when the service charge was advertised online & on the paper brochure as £1000pa!!Immediately I backed out of the deal, it made total sense as to why their was so much pressure on getting the sale done quickly, because the seller didn't want to hold on this flat knowing they cannot incorporate this ridiculous £3500 charge into their current tenants monthly rent. This flat was clearly mis-sold to me! The agent claims he had no idea & that the seller was not aware either which can never be true, as any changes to service charge or ground rent would always be communicated with advanced notice.The searches even showed that last years service charge was not £1000 either, it was more than that.Lifetime Legal were useless & declined my case, I went back to the agent as he was the one that was representing the seller, he's the one that the sellers have apparently dealt with for many years as the flat is rented out via Gibbs, But no research was done by the agent into making sure the info provided was factual & correct.They have also refused to help with paying me my money back or getting the seller to reimburse me as this all happened because of their joint collaboration.I am at no fault here but now left out of pocket by £600 because of this awful agency & even worse sellers!!

Sheetal · 12 June 2024

★★★★★ 1/5

Trustpilot

If I could leave zero stars I would

If I could leave zero stars I would. Your agent Jeckaterina Cindeliani has no ounce of humanity. I drove 3hrs from Birmingham to view the property, she wouldn't allow me to use the guest toilet despite the property having 5 toilets. For context this property is out in the wilderness, google maps doesn't take you there and there's nothing for miles close. She wouldn't even come out to try and direct me to the house even though the network was extremely bad in that area. I needed the restroom so bad and she refused, knowing there's nowhere even close to go. Absolutely shocking and appalling treatment. The property was great and the house would've been good for my family as there's lots of land but the fact she had no people skills there's no way I'm going to pay £7,500 per month to that kind of company. If that's how they behave to a potential customer, I can imagine how bad the treatment would be once I've become their tenant.

Yommy · 19 January 2026

★★★★★ 1/5

Trustpilot

Do not buy or rent with them. It’s all about disrespect.

I almost bought an apartment from them at the Dominion Apartments in Harrow. I paid the deposit, but then I noticed that the lift shared a wall with the main bedroom, a terrible mistake by the developers.I decided to withdraw my offer and requested the return of my deposit. Since then, Alex Robinson has been avoiding us and making different excuses for not returning our money. He keeps saying the problem lies with the developers but doesn’t share their contact information or solve the issue.It gives the impression that they are working together to keep our money. It’s a situation of total disrespect.Please, AVOID THEM at all costs. They don’t deserve your money or time.Alex Robinson, Dominion Apartments, and Gibbs Gillespie.

Felipe · 5 June 2024

★★★★★ 5/5

Trustpilot

Terrific company that did a great job…

Terrific company that did a great job of letting and managing a property for me for 4 years. Richard, the Lettings Manager, was always available, nothing was too much trouble and his advice and support were much appreciated. Zoe, the Tennancy Manager at LRG was particularly good at the end of the tenancy, sorting out a tricky negotiation with the departing tenants and doing it in a professional and polite way. I'd have no hesitation recommending the business.

Customer · 29 January 2026

★★★★★ 5/5

Trustpilot

I did some viewings with Harry Rai in…

I did some viewings with Harry Rai in the Ealing area and the entire experience was amazing! Harry is so knowledgeable and was able to answer all my questions and provide advice where required. Would highly recommend Harry!

Aparna · 16 November 2025

★★★★★ 5/5

Google

Richard Frost was very helpful with our move. Due to our sudden travel, we were unable to collect the keys on the scheduled date (Friday)and due to this we had to delay our movers arrangements scheduled over the weekend(Sunday). I was earlier told to have the keys collected only on Monday. However, Richard was very helpful in understanding our situation and offered to provide us the keys to our new place on a Sunday right after we landed thus making our move very flexible as scheduled. Excellent customer service from Richard!!

Joanna · 15 March 2024