Gibbs Gillespie Gerrards Cross reviews

★★★★★ 3/5

Trustpilot

Harry Rai 5 stars!

Gibbs Gillespie 3 starsHarry Rai 5 stars!I had two viewing appointments on one day when I travel across the city and almost got to the first one they called me saying the agent is called in sick and there's nothing they can do, but cancel the appointments. ( can't you let another agent meet me for just 30 min?)The second viewing is with Harry Rai. He's being very professional, I had a very detailed introduction on the viewing. He also gives me suggestions and tells me what to look out when buying a house.

Bin · 7 July 2020

★★★★★ 5/5

Trustpilot

Harry Rai 5 star

I can not speak highly enough in regard to Harry Rai, who took care of my viewing of a flat. Knowledgable, honest, and experienced, truly the whole package when looking for an advisor for home buying.He was able to highlight all the key features in a structured and efficient way and yet allowed us additional time to see everything in a non rushed manner. At the end of the viewing, he allowed us plenty of time for follow up questions and general advice which he answered using his professional knowledge and wealthy experience

Stephan · 5 July 2020

★★★★★ 5/5

Google

Gibbs Gillespie staff were very focussed in administration of viewings and follow up, in monitoring the schedule up to exchange of contracts, in concert with conveyancing solicitors. They facilitated movement to exchange, even though my buyer's solicitor delayed progress by 3 weeks, because they undertook excessive workloads with limited staff - I was constantly told I was in the queue; even when the buyer suggested a date for exchange date, they overran by 3 days. It took patience of all involved, but eventually we all hit an agreed completion date. During the process they also kept tabs on my house while I was away on holiday and continued to arrange viewings. Well done Judith, James and Dominic.

Dk · 14 June 2020

★★★★★ 4/5

Google

Although the whole sales process took longer than any of us had hoped for, it was safely achieved through just the one buyer. Gibbs Gillespie were certainly the more pro-active of the 2 local agents with whom the property had been placed and all the inspections were undertaken with the assistance of the agent. I was kept informed all the way through and the delays in the sale were solely down to the chain of buyers and the slow initial progress taken by our own solicitor: the latter was soon rectified however. In a fairly sluggish market, Gibbs Gillespie did their utmost to secure a sale for us. We were very grateful to them for their efforts.

Neil · 14 June 2020

★★★★★ 5/5

Trustpilot

We had a great experince with Gibbs…

We had a great experince with Gibbs Gillespie, and our guide who help us Joshua Atease.He find us a really comfort a nice home. I recomend Gibbs for all who want a proffesional home guide agency.

Attila · 16 August 2022

★★★★★ 1/5

Trustpilot

Harrow brunch(lettings section)lack of professionalism!

I rent a property from this agency,At the beginning they are so kind they do everything for you till you sing the contract, after that if you want to claim something you have to wait ages for example during the winter in my room the radiator wasn’t work properly and was cold(this happened in winter 2018 and they fix it just in winter 2019 when we told them if they are not doing nothing we will not pay the rent for that month). They didn’t contact or talk with landlord about the problem till I call one of landlord friend and after his friend told to landlord the problem.The washing machine broke and I call them to tell the problem and they send me to do all online they don’t care I have to wait weeks till they send someone to assess the problem and to replace or repair the machine, again I contact the landlord friend because this “agency” is not doing anything. The staff from Harrow branch are horrible and they are lack of professionalism!❗️ they don’t listening you and they hang off the phone when you are talking.I work with another letting agency but from this “agency” to the other one is a big difference about professionalism and talking with them clients. The single person with who you can talk and she is doing her job in this company I am happy to write her name, is Amy Bignell.I will never rent from this agency!Even if the landlord is a good one this agency in Harrow brunch is horrible!

D · 21 April 2020

★★★★★ 5/5

Trustpilot

Excellent Service Going Above and Beyond

We rented our beautiful apartment through Gibbs Gillespie (Pinner) and the service was amazing. They were so fast to come back on emails and even during these difficult times of Covid-19 we have received excellent service.Our property is also managed by the GG team and when we had issues with the shower upon moving in, they had someone sent around on the same day who managed to sort the problem. Their staff and their contractors have gone above and beyond. I would highly recommend them as agents!

Emily · 17 April 2020

★★★★★ 5/5

Google

Sophie is a delightful and professional lady who was keep tracing and following our requirements constantly and keeping us up to dated. We would recommend her assistance to anyone is looking for a HOME.

Zara · 15 June 2019

★★★★★ 5/5

Trustpilot

Outstanding service from Chantelle Taylor from Gibbs & Gillespie in Rickmansworth

I’ve used Gibbs & Gillespie in Rickmansworth for the last 3 years as a tenant and they’ve always been really accommodating with any requests I’ve had. I was particularly impressed with Senior Lettings Consultant Chantelle Taylor as she’s been on the ball in all my interactions with her. She did not just found a new tenant within a couple of days but also managed to support me as a moving tenant around selling my new furniture to the new teants and organising everything so that my checkout was as smooth as possible! Moving out of the country for work I couldn’t have asked for a better person to handle such a stressful move. I wouldn’t hesitate to recommend her and Gibbs & Gillespie in general to any landlord/tenant out there.

Luis · 23 February 2020

★★★★★ 5/5

Google

Great experience from first phone call. Nothing was too much for this team and they made me feel very welcome. Erica & Fiona were the ladies I dealt with and both were fantastic. Highly recommended!

Chris · 15 June 2017

★★★★★ 5/5

Trustpilot

Great customer service.

Ali · 28 September 2024

★★★★★ 5/5

Trustpilot

I’d give them 6 stars if I could!

If I could give these guys 6 stars I would! The team at the Stanmore branch have been outstanding. This sale of my mother’s house had some potentially tricky aspects to it but Philip Twallin approached the project with tremendous energy and enthusiasm. He made a stressful situation almost fun! Don’t be fooled, this guy really knows his stuff. He shared his knowledge and experience to help us make our own informed choices. I always felt he and his team had our best interests at heart. I went for a bold strategy and within 2 hours of instructing, GG had a big queue of people ready to view! Within 5 days of putting the house on the market we had half a dozen credible offers on the table. Our file was then admirably managed by James Sweet, who also supported us through the remaining process with great communication. If only my solicitors had been as efficient, we could have got the deal wrapped up within the month! Big thanks to the whole team, including Paula and Grant who I spoke with on occasion. If you’re selling a house don’t even hesitate to engage this agency.

Andrea · 20 July 2019

★★★★★ 5/5

Trustpilot

Gibbs Gillespie - Ruislip

We have had a challenging sale and purchase over the past year, but through every stage we have been fully informed, advised and supported by Gibbs Gillespie in Ruislip, especially by Sam Robbins - branch manager. If it hadn’t been for the commitment, professionalism and desire to both understand and meet our needs during this unprecedented time, I do not believe we would have got to the finish line. A huge thanks to you all!!

Consumer · 23 February 2021

★★★★★ 1/5

Trustpilot

They are racist

They (Watford/Rickmansworth branch) are racist, cheaters, and totally unprofessional. were extremely rude in showing properties and try everything to delay a deal in order to hoard it to cash buyers. Don't use them and be cautious when dealing, if you have to.

Mr · 7 May 2021

★★★★★ 5/5

Google

Thank you Sophie for making the process of renting such a straightforward smooth experience. You were always available, helpful, efficient and friendly. We would highly recommend you to anyone looking to rent.

Paul · 15 June 2019

★★★★★ 5/5

Google

An exceptional service from start to finish. We sold our property with Gibbs at the Gerrards Cross branch - after being let down by a local agent, and why we didn’t come straight to Gibbs I’ll never know! In particular the service from Philip Benger, who I cannot thank enough, he went above and beyond to ensure the sale went through. Everyone there is professional, friendly and helpful, and I highly recommend to anyone selling their property to use Gibbs Gillespie.

Katherine · 15 June 2019

★★★★★ 5/5

Google

Top service recieved. Really clear instructions and amazing overwal guidance. Claire in particular was patient with us and in the end the move went smoothly.

Gabriel · 14 June 2023

★★★★★ 1/5

Trustpilot

Over Priced and Very Hands Off

Their costs are much higher than most estate agents so I would have expected a superior service. But there is no communication - they don’t respond to emails or deal with any problems that arise. They just keep taking their 13 percent. Do not entrust your property to this company - you can find better and cheaper.

Sarah · 9 June 2023

★★★★★ 5/5

Google

Fantastic service from start to finish. Jake showed me around initially and he seemed to care a lot about the sale. Erica and Fiona kept onto it until it went through. Really rate them.

Dee · 15 June 2017

★★★★★ 2/5

Trustpilot

Gibbs Gillespie scrape in with 2…

Gibbs Gillespie scrape in with 2 stars... simply because their responsiveness and help pre-letting the property to myself was sufficiently professional and painless... However.The inventory company they used was shoddy and didnt pick up the basics (they dont care as 'you' will pay at the end if you dont spot the obvious. Gibbs said a deposit had been 'actioned' when it hadn't, they held on to nearly £2000 for a further 5 days before releasing it.They really didnt care about the ridiculous estimate to fix what were fabricated faults. After negotiting down from £125 to £70 I just gave up. This £70 was for basically wiping down some kitchen cabinets! I am a landlord myself, so I understand how poor tenants can be, but a tenant that leaves a property in a much better state than when he moved in (the previous tenant was probably charged too) - is unforgivable.I realise that they are acting on behalf of the landlord, but being the managing agent, it is their responsibility to tell the landlord to get real.

Nigel · 6 February 2019

★★★★★ 5/5

Google

I was dreading moving but Gibbs Gilliespie Gerrards Cross made everything so easy and it was a pleasure dealing with them. Thanks to Dominic, Jacob and Judith. I would highly recommend.

Hannah · 15 June 2019

★★★★★ 5/5

Google

I knew as soon as Dominic Hanson came to value my property that I wanted Gibbs Gillespie to market the house. The whole team at the Ruislip office were helpful, friendly and supported me through my journey. Thank you.PositiveResponsiveness, Professionalism

Lynne · 14 June 2021

★★★★★ 1/5

Trustpilot

Gerrards Cross Branch

This company promised me the earth the moon and the stars as well as indicating they would leave no stone unturned to find me a tenant. I had to do my own viewings, was fed unsuitable potential tenants, had next to nil contact from them to discuss how best to market my property. Overall they were unhelpful and the icing on the cake was when I sacked this useless and horrendous set up, the lettings manager had the nerve to say to me that I was too far out for them right from the beginning. Avoid at all costs.

JOHN · 16 July 2018

★★★★★ 5/5

Trustpilot

Great estate agents

Great estate agents, they seem to really care. The young man, that showed us the properties was helpful, friendly and passionate. Thank you Jack Ditch.

Shelina · 25 March 2021