Gibbs Gillespie Gerrards Cross reviews

★★★★★ 1/5

Trustpilot

The worst Estate Agent that I have ever…

The worst Estate Agent that I have ever dealt with. Please avoid this estate agent at all cost. We viewed 3 properties with this estate agent.The first two properties we viewed the sales negotiators didn't have any clue about the property. The first guy didn't even know where the boiler was. So useless and incompetent. The third property that we were meant to view, the estate agent didn't even turn up. Called them whilst at the property and only to be told that someone made an offer a few days ago. Their level of professionalism is beyond me. The branch managers Oliver Squires and Tim Buckley are the worst, rude and very unprofessional.Since the agent has decided to comment, I will add the following.I find it mind boggling that you have the decency to say you want to make things right when a complaint was raised with your managers and nothing was done, apart from being rude and unprofessional.I really wouldn't recommend Gibbs to my worst enemy!

Tina · 16 July 2021

★★★★★ 5/5

Trustpilot

An honest and considerate company to deal with

An absolute pleasure to deal with Gibbs Gillespie Pinner branch. I mostly interacted with Victoria Wharton in regards to letting my house. Not only she was approachable, she always came back with an answer when she said, she will. Gibbs Gillespie kept me well-informed from the beginning until my house was rented to suitable tenants. I am truly happy with their service and would happily and confidently recommend them to anyone.

Aakash · 9 October 2022

★★★★★ 5/5

Google

We have been very impressed with the service we received from Gibbs Gillespie's Gerrards Cross branch. Our home was marketed with them on the strength of meetings with Jacob, and we were equally impressed with James and Matt and all the team. We achieved a very fast sale at full asking price, and the Gibbs team were in contact with us throughout the process. We felt that they were actively marketing the property and the quality of viewings was excellent. They remained professional, committed and enthusiastic, and we would highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Julia · 18 June 2021

★★★★★ 5/5

Google

I had just moved here from California as a grad student during the height of the lockdown, and needless to say it was all extremely stressful. I had bad luck with trying to find a place that ended up falling through and it all was extremely frustrating until I met Dev. Dev Mann had a property on rightmove come up, I immediately asked for a viewing. He was so communicative with me from the start which I appreciated so much after all the trouble I had gone through with the move and my previous place falling out. He took extra care to call me at the end of each day with an update just to ease my anxiety. He was so proactive and always got in touch with me if I reached out. He listened to me, went above and beyond to get me moved in fast. He really took personal care into setting me up and making sure I was okay, which was really important to me. Checked on me as I settled in to make sure everything was okay. I cannot recommend him or his colleague Shannon Roome enough, their whole comapny really. I have zero complaints and only good things to say. They turned what was a personal nightmare of a situation, into me finding a wonderful home and a wonderful experience of fast, professional and caring service.PositiveResponsiveness, Quality, Professionalism, Value

Karleigh · 14 June 2021

★★★★★ 1/5

Trustpilot

A Shambolic estate agent

Ever since being interested in a particular property two representatives in Uxbridge branch from this estate agents countlessly harassed the family. Constant calls,emails. Even though the estate agent knows that as a formality with legal paperwork takes time ie bank paperwork. But the estate agents representatives were just pushy and had no acknowledgement of how the pandemic has had a huge impact on paperwork or any form of legal matters.Not just that when a property has huge defects and not acknowledging that a buyer will not risk their own health,wealth in a hazardous property but instead the estate agent just threatens the buyer oh we will put it back on the market.I understand the seller's their circumstances but no this estate agent is utterly a shambles and please DOOO NOT EVER GO THROUGH THIS ONE AGAIN

Anonymous · 22 April 2021

★★★★★ 5/5

Google

James was great dealing with our recent house purchase, he took us to view a few different properties and advised of us on the local area in general. When our offer was accepted he was regularly in contact to keep us updated on the progress, also supporting us in purchasing some fixtures and fitting which was a last minute request. Great service and would definitely recommend. Dave

David · 14 June 2020

★★★★★ 1/5

Trustpilot

Do not trust their words, get everything in writing so you can throw it back at them when the time comes.

Encouraged us to put an offer for a property which already had an offer without informing us about the contract race. The day other buyer signed the exchange of contracts, they call us and inform that the property is no longer available and we are sorry you missed out on it. Absolutely horrible ethics from their Uxbridge branch team especially by Tommy and Dareen. Will never use them again. Thanks for the great experience guys! 2 months of wasted time and money.Edit - Since they have replied, here is the fact. "They were made aware of the existing offer by us within a week of us putting the offer on the property." They said the existing offer did not exist and hence we went through with the process. The contract race was mentioned to us in writing by the seller's solicitor which we had informed your company about. Sorry to say but failure to do your research and being incompetent does not help working tirelessly. Good luck

Neeraj · 1 February 2021

★★★★★ 5/5

Google

Stuart and Dev made my move easy and seamless, they were always happy to help whenever we needed it!PositiveResponsiveness, Quality, Professionalism, Value

Harmeet · 26 August 2022

★★★★★ 1/5

Google

Avoid dealing with Jacob at all cost. He is unprofessional, arrogant, rude and condescending person. Doesn't want to understand prospective buyer for his clients which is very shameful. We have dealt with Gibbs Gillespie's other branches and they are fine. Its just this arrogant person who apparently is a branch manager. How can one be a branch manager being so rude and arrogant. Please avoid this person at all cost.NegativeProfessionalism

Bobby · 26 August 2022

★★★★★ 5/5

Trustpilot

Kaitlyn Young ​​​​

Fast response and detail information

Ray · 14 November 2025

★★★★★ 5/5

Google

We have a rental property and used Gibbs & Gillespie at their Gerrards Cross office to find us new tenants. Vicky has been dealing with us and we have been nothing but happy with the professional and friendly service we have received. Nothing has been too much trouble and we would most definitely recommend Vicky and Gibbs & Gillespie to anyone seeking their services. Thank you for all your hard work.

Sue · 15 June 2017

★★★★★ 5/5

Trustpilot

Great move manager

Kasia was excellent in keeping us informed of progress and in chasing solicitors. She also provided some helpful documents faster than our solicitor.

CollectPlus · 1 July 2022

★★★★★ 5/5

Google

I can highly recommend Dev in the lettings team Gerrards Cross. Dev has let a property of mine for some time now, always recommending him to family and friends who have also all received fantastic service. Dev looks after the tenant too, this is something which is very important to us. A thoughtful forward-thinking individual who is highly experienced and who you can trust.

Emma · 9 December 2020

★★★★★ 1/5

Trustpilot

Slimy, not trustworthy agents

Slimy, not trustworthy agents. Do not use. Or if this is the only choice, have everything in writing and complain to TPO straight away. They advertised to me and my daughter, "A stylish property in a waterside development with a balcony overlooking the river’ for quite a decent amount of money. After I signed the contract for 12 months and moved in, the property was surrounded by scaffolding. The agency pretended they had no clue about it even though they were physically located in the same building, as if they just came to work one day and "Oops, there is scaffolding!" Imagine the stress for me and my daughter of constructors looking into our bedroom! Luckily, a property ombudsman, who considered my complaint, awarded me a compensation for: The Agent did not provide us with the relevant information about the property, failed to request material information etc. The ombudsman concluded that "it is evident that this matter has caused significant aggravation and distress" to me and my daughter which "could have been avoided if the proper process had been followed". Overall, never trust this agency. If you do not have other choices, have everything in writing: your offer, your requirements for the property, etc. If they violate your rights, file a complaint with the property ombudsman (TPO) straight away.

Helen · 18 April 2024

★★★★★ 5/5

Google

Absolutely brilliant. Jacob priced the house correctly and then he and the two James's found the buyer at the first viewing and managed the sale. They kept us informed at all times and were a joy to deal with. It is no surprise that Gibbs Gillespie are the No 1 agent in Chalfont St. Peter and Gerrards Cross. Well done everyone

Duncan · 14 June 2023

★★★★★ 1/5

Trustpilot

They are the worst estate agents

They are the worst estate agents. I had experience with letting a house through them. after leaving the property they put unnecessary charges on me. I was asked to pay another £120 if I want to contest the charges. I paid them the full amount in their account through their portal but they kept sensing me email reminder of payment three times a day. Final they referred me to debt collecting agency but did not bother to check with their accounts team. Please avoid them as they are very proud, unprofessional and liars. They will speak nicely to you and promise to call you back but never call back.

Rahul · 8 April 2024

★★★★★ 5/5

Google

Excellent service and timely response by the entire Gibbs Gillespie team at Gerrards Cross. Finding a home in a new country is surely an uphill task. Especially when finding a good, trustworthy agent is one of the main search criteria. Stuart Glanfield (my letting's agent) has surely earned trust by his professional, considerate and honest work. His experience and knowledge in his field of work speaks volumes about how customer-centric and credible this agency is.PositiveResponsiveness, Quality, Professionalism

Nikita · 14 June 2021

★★★★★ 1/5

Trustpilot

Worse experience ever.

Worse experience ever.This about a particular agent of the Stanmore branch, let's call him Mr X since he never even introduced himself. Let me clarify, this was during the pandemic and he didn't wore a mask, gloves nor had any kind of hand sanitizer with him.The agent was super unknowledgeable. He wasn't able to answer a single question for the property. He didn't even have all the keys with him, had no idea about the condition of the property, status of active charges,... He literally threw us out of the property after 18min (random) since another couple had a viewing booked.Please do us all a favor and find a different job. Preferably something not involving human interaction.Extra NoteThank you Adam for quick replyThis was a 2bed house at Douglas Cl, Stanmore HA7 3SP, UKViewing was at 14:30, Saturday 12 September 2020

MrT · 21 September 2020

★★★★★ 5/5

Trustpilot

Sales Manager JH and Team

JH and his team at Uxbridge attracted three offers for our property within a single open day showing, they meticulously tracked every aspect of the sale with urgency, detail and professionalism. I had the property professionally and independently valued by Chartered surveyors so was pleasantly surprised when Gibbs closed the sale 30% above the valuation during what developed into an unsettled market. Thank you for outperforming our best expectations.

Customer · 19 August 2022

★★★★★ 1/5

Trustpilot

Misguided expensive mistake

Due to covid and falling on very difficult times monetarily, I turned to "the experts" for advice on the possibility of getting out of my tenancy early. I was told several times that my landlord had not signed the new tenancy and was happy to proceed on a month by month basis, on that basis I have put down a holding deposit on a new flat only to be told by Gibbs Gillespie Ruislip that I am still under contract and that they "made a mistake" because there are 2 similar properties on the same road and the agent got them mixed up. Totally unethical and unfair, not even an apology or full acceptance of their mess up

Matthew · 19 September 2020

★★★★★ 5/5

Google

We have been working with Shannen for a number of months. She has always been so professional and helpful. Whilst we have not been able to secure our new home, we are hopeful that it will happen soon. With Shannen’s I have no doubt we find something amazing. She’s an asset to GG.

Sonia · 16 December 2023

★★★★★ 5/5

Google

Dev is a wonderful person and I could not recommend him enough.

Tamara · 14 June 2023

★★★★★ 1/5

Trustpilot

Would rate 0 only if it was allowed

Would rate 0 only if it was allowed, check out exp and getting the deposit back with Gibbs has been nothing short of a nightmare. After several follow ups, landlord confirming that he has provided all the information requested by them, I'm still waiting to get my deposit back even after 4 weeks of vacating the house. I will strongly suggest to avoid this company at all cost.

Gaurav · 13 September 2022

★★★★★ 5/5

Trustpilot

Excellent service by Gibbs Ruislip

The support given to us by the whole team at Gibbs Ruislip was excellent. Particular thanks to Sinead and Elaine.

PM · 4 September 2022