Trusted Agent profile · Gerrards Cross
★★★★★
673 reviews across 3 platforms
26 Packhorse Road, Gerrards Cross, SL9 7DA
Gibbs Gillespie's office in Gerrards Cross, at 26 Packhorse Road, is rated 4.1 out of 5 across 673 reviews on three platforms, including 204 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Gibbs Gillespie hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Gerrards Cross.
Every review we hold for the Gerrards Cross office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you Charlie Payne
Thank you, Charlie Payne for help and support
Dear Zoleikha We greatly appreciate your 5-star review and the time you took to share your experience with Charlie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotBRILLIANT!
Can't fault Gibbs Gillespie in any way, they were thorough, efficient and helpful in every way.In particular Danielle Gennard who was very professional, patient and kind.Would highly recommend Danielle and her team.Many thanks.NCA
Hi L Barker, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!Best wishes Gibbs Gillespie Ruislip Manor
5/5
TrustpilotJordan from the Uxbridge Branch was…
Jordan from the Uxbridge Branch was very informative about all aspects of selling my home. He instilled confidence in me right from the start. He was very pleasant, helpful and professional throughout.
Dear Dawn,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotOne of the best agents
I am very happy with the service I received from Gibbs Gillespie and I would like to give special thanks to Alex Waldoron - AWaldronATgibbs-gillespie.co.uk for all his support from day 1 to post purchase. Thanks for making my purchase journey smooth.
5/5
TrustpilotEfficient process and good customer attention
George presented well at the initial survey and valuation.He gave a clear and well thought through explanation of the valuation with supporting data.Brochure and pictures were turned around quickly and to a high qualityWe achieved 15+ viewings and slightly over asking on the first day of viewings and were happy with the lady that showed people around - very personable.We had a tricky situation with the long chain and our buyer but this was managed well and calmly by George and Kate to reach exchange (when it could easily have collapsed)Communication and responsiveness was very good and we had good access to the team.Overall happy with the service and experience - Better than other agents we have used in the past. Would definitely recommend to others.
Good aftenroon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSelling
George and the team were helpful, proactive, kept us updated and definitely kept our move progressing! It was stressful at times, but George was calm and managed it all well! Would recommend. Thank you!
Dear Cah,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
1/5
TrustpilotTruly nightmarish property management experience
Gibbs Gillespie has no concept of client relationship management. We encountered issues with their misreading of a gas certificate date leading to them writing to the Health and Safety Executive despite a valid inspection creating distress for us, our tenants and undermining the credibility of an experienced engineer. Worse, we were described as creating “problems”Unapologetic and jobsworth in nature. Avoid. As to your reply, how about some action? It’s not clear to us what follows from you taking matters seriously and addressing the reputation damage you have caused.
Dear George Farrow,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
1/5
Trustpilotawful experience as a buyer
awful experience as a buyer. please take your call and stay away if you can as a prospective buyer (or tenants ! i suspect). (as buyers or tenants we are not giving them business, are we?)if you can't, please remember few things.we had been looking for a property to move into and were looking for no chain property. we found a property (though a bit over-priced, could negotiate the price) through gibbs gillespie, and we were told that the property is chain free. branch manager morgan kept saying it is no chain or they haven't been informed but after 6 months of the process (delays likely due to chain they were asking if i can wait for few more weeks). how an estate agent been not informed about a property with chain.? as a first time buyers we made mistake and trusted them (never trust them, if the sellers solicitor is not answering, suspect there is chain even if they say no chain), always take these things in writing from them. if you are okay to wait for 6 months to buy a property, you can trust them, i am sure they are trust worthy for that and they will make all possible ways to delay the process as much as they want.fair on their part, why would they help buyers we are not getting them business, are we ?answering calls, they will only answer if you tell them you will pull out, otherwise they will not reply to calls and emails.Finally after 6 months (with awful last 2 months), could get the keys.So only trust them if you have time and you could wait for 6 months to buy your first property.I also heard from others that they sometimes accept 2 offers simultaneously and don't let each prospective buyers know, and ultimately goes with buyer with highest bid and secured mortgage. I don't know how true this is but as per my experience can't be ignored. (Unfortunately I heard this after I started my buying process otherwise I could have stopped my self there and then.If you want to make your first buying experience pleasent and memorable please avoid if you can.
Dear Kalyan Mansukhbhai Shekhda,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
1/5
TrustpilotHorrendous
Horrendous - placed my parent's house on to the market with (unfortunately) Gibbs Gillespie after unwittingly believing their spiel - wish we had gone with Robsons 😞 - we only went with Gibbs Gillespie as "apparently" they had many people after Met Chalets requiring modernisation!Gentleman showing prospective purchasers around was obviously unaware of what a Met Chalet was as tried telling my mother there was another one for sale locally until he showed her the same and she corrected him. We were completely misled from the beginning and NEVER use an Estate Agents that have a so called Progression Team - they truly don't know what they are talking about. Every day we were fed story after story with management team and progression team totally contradicting each other and blaming each other - which resulted in a house bound 83 year old and physically disabled 49 year old being left without a sofa, washing machine, cooker, dining room table, chairs, bed, stool, fridge, freezer, dishwasher for almost two weeks.After many years in the legal sector and my father having been a District Valuer we understand there can be many problems involved in Conveyancing but when you are told blatant lies it becomes a bit much. Especially when you are told by the so-called Director that they will call you Thursday (no call received) so sent an email to which the reply came back I tried to call you Wednesday - strange as no message left nor call logged? If this had been the case wouldn't you have tried again or at least sent an email saying you had tried to make contact? Currently deciding whether to take this matter further after their fees of £6,250.00 plus VAT were totally unjustified.
5/5
GoogleComplimenting both Shannen and Lucy at Gibbs Gillespie, Gerrards Cross, on how helpful and understanding they have been so far in my house buying process. I am extremely grateful with how well they have communicated information to me and with the overall process. I couldn't recommend them and Gibbs Gillespie more!
Dear Seneesh Sandhu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGrant was essential in getting this…
Grant was essential in getting this process done. And effectively chased the solicitors of both sides and kept everyone informed. Gibbs seem a trustworthy and honest agency, which is something rare in my experience.
Dear Zahirk,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotTim Buckley from Gibbs Gillespie in Rayner's lane. Gillespie in Rayner's Lane .
Gibbs Gillespie in Rayner's Lane Harrow were amazing during a very difficult time with the pandemic. Tim made sure that I was always informed of any developments to do with my house sale. He was always very professional and understanding and always gave me reassurance when I needed it. My sale was particularly difficult but Tim made sure that we had a successful outcome in the end. I am very grateful.
5/5
GoogleVery professional and helpful staff Especially Charlotte been very helpful and great Thanks again
Dear Sohail 786 Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBrilliant and professional service, I've never been let down, everyone is sensible and nice and they'll always help you out. A very special thank you to Dev Mann who has always been available when we needed help!PositiveResponsiveness, Quality, Professionalism
Hello Gaetano Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleOur main contact, Erica Hartman, has to us made the difference in selling our home with Gibbs Gillespie and is a real asset to their Gerrards Cross office. Her dedication, energy and commitment has proved invaluable throughout what has been a protracted and consuming sale/purchase. Throughout our dealings, Erica was available with guidance and always quick and accurate in identifying and resolving bottlenecks in the process. We value her dedication and the support of colleagues Jake and Fiona and therefore highly recommend Gibbs Gillespie Gerrards Cross to others.
5/5
GoogleThe service provided by Fiona and her team was above and beyond expectations. Each member of the team familiarised themselves with my home in a way that helped sell the property in a much more effective way to prospective buyers. They produced fantastic pictures, and with a meticulous attention to detail. They were always available to discuss issues in a polite and professional manner and were tenacious when required to chase errant legal counsel. Great firm, brilliant team, highly recommended!!
5/5
TrustpilotGreat service from Gibbs Ruislip Branch
The whole team from Matt, Sinead, Ian and Lauren were great in getting our property listed and re-listed and then finding another buyer when the chain collapsed. Since then, Luca has been fantastic in getting the lower chain to exchange. I hope completion will proceed smoothly!
5/5
GoogleThe service you have offered has been prompt, friendly and professional. All round local knowledge has been invaluable and we have really appreciated the clear communication throughout the entire process. Gibbs Gillespie are pro-active, quick to respond and have always offered to help at every stage of the process with one main contact. If you are selling or buying I would recommend Gibbs Gillespie, it has been a refreshing experience dealing with a friendly modern estate agents like Gibbs Gillespie. Thanks Erica for all your hard work and fantastic communication throughout this process, exactly what I wanted from my agent!
5/5
GoogleI received very good service from Gibbs Gillespie, right from the start of the process to the end and especially from Shannen and Ameeta. They kept me informed all the way through the sale process and were very prompt at replying to emails.
Dear Debbie Molloy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotNever again!
The sales team including Grant Pattersson is terrible in relation to communication with seller and buyer. Unprofessional and careless.I will never go back again.
Dear Reza Paymai,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotFantastic service from Gibbs Gillespie
Fantastic service from Gibbs Gillespie, a great team, Especially Matthew Barseghian and Elaine Lawrence who were very professional and went over and above any expectations i had with the sale, Thank you all
David Ward, we're happy you found our staff to be so supportive during your experience here at Gibbs Gillespie Estate Agents Ruislip. Have a lovely day! - Gibbs Gillespie, Ruislip
5/5
TrustpilotAttentive
Attentive, professional and prompt service . The company also has a caring attitude.Special mention to Danielle for her professional attitude and her “over and above”communications during a difficult sale. ThankYOU TEAM Gibbs.
Kim Markwell, we are so happy to read such a great review about the team at Gibbs Gillespie Ruislip Manor! We're so glad that we were able to go above and beyond your expectations!Best wishes from all the team at Gibbs Gillespie Ruislip Manor
5/5
GoogleJacob and James were instructed on the sale of our property and I have been very happy with the service. They have been professional, proactive and easy to work with.PositiveResponsiveness, Professionalism
Dear Sharan, Thank you for the great review of our Gibbs Gillespie Estate Agents Gerrards Cross team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
1/5
TrustpilotAbsolutely awful experience moving into…
Absolutely awful experience moving into my new property! The agents did not check the property prior to move in and the place was filthy, had broken and missing items that they did not advise prior to tenancy. When I reported the issues to the lettings team, I then had to chase them for an update, and ended up sorting the clean myself. I asked for the complaints procedure as I wanted to make a formal complaint and was ignored! I would definitely not recommend this company to anyone I care about! Worse experience with a UK agent EVER!
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Tell us what you need and we'll put you in touch. Gibbs Gillespie hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Gerrards Cross.
