Gibbs Gillespie Gerrards Cross reviews

★★★★★ 5/5

Google

Very positive experience with this estate agency, in particular Dev Mann who showed us the property. He was on time, knowledgable about the property and was honest about our chances of us getting the property. Following this he was very helpful in providing advice and guidance in making an offer that worked well for ourselves and the landlord. In addition on moving-in day he went above and beyond to help us out of a tricky situation. Shannon Roome as well was responsive, clear and kept us up-to-date, with the time between our offer being accepted and us receiving the keys being 8 days. The experience as a whole was professional and hassle-free.PositiveResponsiveness, Quality, Professionalism, Value

Damian · 26 August 2020

★★★★★ 5/5

Trustpilot

Very happy to meet Harry Rai

Very happy to meet Harry RaiI decided to buy a property in the Uxbridge area with my friend. I live in kent, so the journey would take me about two hours. I tried to fix as many viewings as I could have with several agents on Saturday 1st August, but I only got two appointments. After these two appointments, my friend and I decided to look around the agents on the high street. It was the first time we met Mr Rai. I explained to him that we did not have any appointments with him, but we would like to view couple of the flats displayed on his window. Mr Rai made us feel very welcome. He had some customers already, however he made our wait comfortable. As soon as the csutomers left, He showed us around a couple flats, then he kindly went to get another set of keys for a flat in a different building, so we had the chance to view more properties. He was very professional, and gave us some very useful advice at the end of our visit.

Zhao · 17 August 2020

★★★★★ 5/5

Trustpilot

Harry Rai is a Class Apart🌟

Harry Rai is a Class Apart🌟Buying a property during these uncertain Covid times is tricky. The one thing one can ask for is a good sales consultant. Harry has a very candid, informed and versatile way of consulting. I visited the Howarth Homes development once and he gave I and my partner his undivided attention and a very personalised tour. His open approach is admirable and played a pivotal role in our decision to buy the apartment. We are delighted that our offer is accepted. Harry also masters the art of after sales service. On our second visit he once again welcomed us and helped us overcome any cognitive dissonance. His well wishes very beautifully summed-up our deal “I sincerely hope this Is your most valuable investment”Thank you Harry for making a hard investment decision a pleasant one.

Sara · 21 July 2020

★★★★★ 1/5

Trustpilot

Avoid - Ombudsman Case won plus an award due to poor service

Property Ombudsman (Case 21361) 3 of 5 complaints upheld, plus concern expressed regarding practice for a fourth complaint and compensation awarded accordingly. The following quotes are the findings of the Ombudsman. 1. Market Appraisal: "I do not consider that the approach taken here by Gibbs Gillespie to establish an appropriate asking price provides a sufficient explanation for the sum they initially recommended of £780,000 and then subsequently marketed at £750,000. They have not therefore met the requirements of Paragraph 4a of the Code as they should have conducted research into other sold properties nearer to the Property’s specifications"; 2. Viewings and Feedback: "Whilst there are a record of some of the feedback being conveyed by email, the majority appeared to be conveyed by telephone. There is no record of this within Gibbs Gillespie’s file and so there is insufficient evidence to support their claim that all feedback conveyed via this method was initiated by them. As such, I will support this complaint to that extent and make an award of compensation" In fact it mostly relied upon us to continually chasing for feedback and; 3. Offers "GibbsGillespie’s communication was somewhat lacking here and they could have been more proactive in terms of explaining the circumstances of the buyer sooner. This would have allowed the Complainants to be in receipt of all facts. GG should have also, in my view, provided an update (even if to just say they had not heard anything further) when the Complainants were expecting to receive this and responded sooner than they did to the update request from the Complainant. I recognise therefore that some aggravation has been caused here which merits an award";4. Security of Keys - not sufficient evidence for judgement, however when viewing the CCTV footage the ombudsman wrote: “I note the evidence of the video recording and can of course recognise your concern.”We wouldn't give one star but unfortunately a review with no stars is not possible.

Eithne · 11 July 2020

★★★★★ 5/5

Trustpilot

First time buyer’s experience.

I had two encounters with Gibbs Gillespie, first in November and second in March. I believe Josh was the first agent that showed us around. He was very knowledgable of the development, not pushy (unlike a lot of other estate agents) and welcoming. This was the first property I had viewed in my search so predictably, I wasn’t going to set myself on the first place I saw. After a lot of searches in the same area and finding nothing I liked (property-wise and agent-wise) I came back to Gibbs and this time Harry Rai was the agent showing me around. Harry has prepared his own slides on the development with key points that he felt were important to know (which they were). He has a good system of note taking providing a matrix for viewers to document which flats they have seen and their thoughts. He was very honest and didn’t try to hide points that may be perceived as negative. I would say 30% of the reason I chose this flat is because of Harry’s assistance. I am now in the process of securing a mortgage for a property shown to me by Gibbs Gillespie and I’m very excited to be so close to owning my first home. A lot of agencies would see me (young female buying their first home alone) and think that they can spin me some nonsense and think I won’t be able to see through it but the agents at Gibbs were nothing like that, which is so important and makes me more inclined to use them in the future.

Setareh · 4 June 2020

★★★★★ 5/5

Trustpilot

Used Gibbs Gillespie Gerrards Cross to…

Used Gibbs Gillespie Gerrards Cross to rent a property having used them previously 20 years ago and the service is still excellent! Very professional, safe to deal with and efficient in resolving all the paperwork and financial elements. Thank you Claire Thurlbeck and the team at Gerrards Cross Gibbs Gillespie.

Neil · 30 January 2024

★★★★★ 5/5

Trustpilot

Gavin Dalton - Honesty & Integrity

Gavin Dalton is an extremely honest sales manager at Gibbs Gillespie Ruislip and a passionate appraiser of homes.He will work with integrity and trust and will get you that sale and the correct market value for your property. Very impressed and very kind also. Thank you Gavin

Sarah · 27 March 2024

★★★★★ 5/5

Google

Dev Mann made the whole process of moving into our new home so easy. Really supportive and understanding. Professional and always ready to help. Thank you Dev!

Arusa · 14 June 2023

★★★★★ 5/5

Google

Shannen has been professional throughout. Punctual of time, emailing All information in a timely manner friendly would definitely recommend

Esme · 16 December 2023

★★★★★ 5/5

Google

I worked with Dev Mann to rent my current flat - he was extremely helpful, friendly, and kept me up to date. The process was made easy and stress-free. Thank you so much!PositiveResponsiveness, Quality, Professionalism, Value

Emma · 14 June 2022

★★★★★ 5/5

Google

Stuart has been fantastic in helping us secure the property, really professional and thorough service and always at hand for any support required. I would definitely recommend Gibbs & Gillespie, very professional service especially from Stuart.

Krishna · 14 June 2022

★★★★★ 5/5

Trustpilot

The service we received from Oliver…

The service we received from Oliver Squires, Director of Ruislip Manor branch, on the sale of our family home on behalf my father, was simply outstanding. The professionalism he showed, throughout what became quite an emotionally difficult process, is to be commended. Due to the sensitive nature of the sale it was imperative that the right buyer was found with the minimum of advertising and fuss. He used his local knowledge of purchasers and investors to find us the right buyer and always put our needs as clients first. I was kept informed at every stage of the process and communication was excellent. If Oliver Squires is representative of all Gibbs Gillespie agents then they truly deserve 5 stars! Thank you

Julie · 6 November 2019

★★★★★ 5/5

Trustpilot

I have just successfully exchanged…

I have just successfully exchanged contracts and would like to wholeheartedly thank the team particularly Dominic and Judith who have been a great support as this was a very difficult sale . I would happily recommend Gibbs Gillespie to anyone thinking of moving home. Once again thank you. Zoe

Zoe · 15 May 2019

★★★★★ 5/5

Trustpilot

I am full of praise for Robert White in…

I am full of praise for Robert White in the Amersham office. I believe that his marketing strategy worked perfectly and attracted 2 prospective buyers quickly, which I am sure was helped by his friendly manner. He worked hard to keep us informed along the way, and we appreciated that sometimes this was difficult when other parties weren’t sharing information as much as we would have liked. He always remained confident and kept a cool head. Amersham is a new office, and based on our awful experiences with Chesham agents in the past there really was a need for a fresh approach in the area.

Sally · 27 October 2019

★★★★★ 5/5

Google

Big shout out to Richard & Claire for all of the help they provided . Very pleasant to deal with and would certainly recommend them.

Matt · 14 June 2023

★★★★★ 5/5

Trustpilot

Aqib in the Stanmore office was…professional and supportive from start to finish.Thank you for making the sale go through smoothly.

Aqib in the Stanmore office was professional and supportive from start to finish.

Customer · 16 December 2025

★★★★★ 5/5

Google

Estate Agents are a mixed bunch, ranging from hopeless, half asleep and generally useless then you have Philip Benger and Gibbs Gillespie.. Three things spring to mind. Highly motivated, tenacious and a true professional. Gibbs Gillespie must be proud to have one of the best customer orientated Estate Agents and the competition should be very worried. A BIG THANK YOU to Philip you make a tough market and sales process almost a pleasure. We would not have sold without you. Lawrence Thompson

Lawrence · 15 June 2019

★★★★★ 4/5

Google

Gibbs Gillespie sold my house in 6 weeks, which was quite impressive as it had been with two other estate agents for the better part of a year. Although pleasant, I didn't always feel up to date with all the information on the sale of our house. This may have been due to first one, then another of the people dealing with our sale, leaving. Judith was the default continuity person so thank you to her. At the end of the day they didn't make me feel important to them, even when we were paying their high fees.

Sandra · 15 June 2019

★★★★★ 5/5

Google

I would like to thank Philip from Gibbs Gillespie who helped my move eventually run smoothly by taking the lead from my own Estate Agent which wasn't Gibbs Gillespie. He called me daily ensured I understood and knew what was happening and all of this was done as Philip actually genuinely cared about his customer and others in the chain, he was highly pro-active, reassuring and professional, transactions and signatures finally started moving once Philip got involved. Philip went above and beyond and I don't know what I would have done without him. Thank you Gibbs Gillespie.

Lorraine · 15 June 2019

★★★★★ 5/5

Google

I found it straightforward dealing with Jacob @ Gibbs. Viewings were very professional and clear and they managed the offer acceptance process well. Communication has been clear and frequent, despite challenges within the chain.PositiveResponsiveness, Professionalism

Jeremy · 14 June 2022

★★★★★ 5/5

Trustpilot

Excellent service!

We couldn’t be more happier with the service we have got from start to finish. Luca especially has always given great advice and worked hard to get the sale done even when we faced a couple challenges! We feel that Luca has gone above and beyond and really appreciate all your work and effort.Thank you.

Charlotte · 13 July 2024

★★★★★ 1/5

Trustpilot

Horrible agent - avoid at all costs!

We rented a property via the Uxbridge Branch and like most of the other reviews on here had a terrible experience. When we moved in the property was absolutely filthy and hadn’t been cleaned. Furniture was broken and there was no working toilet. Gibbs were incredibly slow to respond and took over a month to put in a working toilet. The staff are rude, confrontational and aggressive. Once you’ve signed the paperwork and paid up they have no interest in helping with any other issues. We would have to chase them daily on every issue, but phone calls and emails would go ignored. A guy called Ricky, although a bit more responsive was rude and aggressive to us at times initially. All staff came across unprofessional, unorganised and frankly un-knowledgable. We eventually had to cut our tenancy short as the property was literally falling apart and Gibbs/the landlord refused to spend money on it. The most frustrating thing is then after all of this, the landlord held back some of the deposit. Most laughably was £100 to pick up 3 pieces of litter in the garden... If you’re considering using Gibbs please read the reviews on here and just don’t!

Andy · 19 April 2019

★★★★★ 5/5

Trustpilot

Gibbs helped with the sale of our…

Gibbs helped with the sale of our property and the purchase of our new property. Very professional team and in particular Dom helped to ensure the process was smooth from end to end. Highly recommend!

JKC · 29 May 2022

★★★★★ 1/5

Trustpilot

These guys are a bunch of cowboys

These guys are a bunch of cowboys. We were planning to buy a property from them and they kept fobbing us off for weeks, which almost jeopardised the sale of our property. It’s clear that we were a ‘backup buyer’ for one of their clients and they pretended our offer had been accepted and they were ready to go through with the transaction. Completely unethical. Charlie Miller, the ‘manager’ is rude and obnoxious. His attitude is appalling and quite frankly, I’m surprised he hasn’t been sacked already. Their agents who show potential buyers the properties are also a joke - nothing but glorified door-openers who know nothing about the property or local area. They stand there looking miserable, playing on their phones and try and rush you out of the property in less than 10 minutes. Thankfully, we ended up finding a nicer property to buy with a much better estate agent!We own a few properties in the Uxbridge and Ruislip areas and are looking to invest in more properties in the future in these areas but this entire experience of dealing with Charlie and his team means we will never consider selling/ buying or letting our properties with any Gibbs branch.

Meera · 11 March 2019