Gibbs Gillespie Gerrards Cross reviews

★★★★★ 1/5

Trustpilot

Poor service from property management team

Shower floor tiles were broken when we moved in. It was in the tenancy report. We then reported it again when the floor began to erode and cave in. After 4 weeks someone came out finally to tell us we can’t use the shower. Gibbs Gillespie advised us they would not compensate us for this and that we had alternative sanitary facilities (the sink basin). We spent a further 2 and a half weeks travelling to and from my mother in law’s house to shower after long days at work in the city due to no urgency in actioning maintenance quickly. Taking an hour out of our day and the additional cost to travel. How insulting! We have also advised of mould in the property, again noted on our tenancy report when we moved in. This is getting increasingly worse and we have had to move into the spare room. When a maintenance man came to view he advised we were ventilating correctly and that it was likely to be due to the windows being badly sealed. Almost 2 weeks since he came and still no feedback as to next steps. Health and safety of tenants clearly isn’t a top priority.

Steph · 2 December 2023

★★★★★ 5/5

Trustpilot

I would recommend Gibbs Gillespie to my…

I would recommend Gibbs Gillespie to my family and friends, their customer service was great, and I was constantly kept up to date with my purchase. Friendly and warm team, especially Harry Rai.

Preet · 3 November 2023

★★★★★ 5/5

Trustpilot

Best experience ever

Best experience ever! Tommy and his team at Gibbs Gillespie in uxbridge were amazing! Such a friendly team. They made the whole experience of purchasing our new home so smooth and they were very efficient and patient. Dareen was extremely helpful with finishing off all the final parts of the sale. A very happy customer! :)

Sundeep · 17 February 2021

★★★★★ 5/5

Google

We have found the service from Gibbs GX outstanding from start to finish. Having had poor experiences with estate agents in the past these guys were recommended to us locally and certainly did not disappoint. Particularly thankful for the support from James during the end to end process and Dominic for overseeing things! Great work guys and many thanks again. 5 stars from us!

Nicci · 14 June 2022

★★★★★ 1/5

Trustpilot

We have had a really bad experience…

We have had a really bad experience with Gibbs Gillespie Pinner on what should have been a very exciting period for us purchasing our first property. We had numerous occasions where we were told that they would be returning our call but never did and we had to again and again chase.Had this been the only issue I would have accepted it however when we did get through or get a phone call returned the agents were rude and made us feel like we were bothering them. Lauren, Danny and Ellie never returned any calls.The only person who was willing to help and was always respectful and polite was Thomas who would return our calls and help us as much as he could.Even when the funds were transferred and the sale complete, when I queried when I could pick up my keys as confirmed by my solicitors, they simply stated that I could not pick them up yet. I then had to go back to my solicitors who contacted the sellers solicitors who were more helpful and confirmed I could collect my keys from them.They made the process more difficult for me and given they were making such a large commission, it is not an agent I would recommend and I will ever use

Anika · 13 November 2023

★★★★★ 1/5

Trustpilot

Very-very disappointed with services. Cant give even 1 star.

Very disappointed with service. We were waiting to receive the keys for new property and on the last point they said landlord had pulled the prop your from market, and they never inform us this before so at least we can start searching another property. Very bad service, please do not trust on their words and do not rely when you buying property from them.

Jass · 31 March 2022

★★★★★ 1/5

Trustpilot

Very bad agencia

They are a very bad real estate agency. We wanted to rent a house that we talked about and there were certain details to confirm but in a matter of hours they raised the price of the house, what a lack of seriousness and nowadays as the cost of living is crazy and unscrupulous. My question is, do the owners know what they are doing with their properties, why do they have to have a contract and a valuation of the property? Bad performance of the agency.

Alejandra · 1 November 2023

★★★★★ 1/5

Trustpilot

Please avoid Gibbs Gillispie if you are…

Please avoid Gibbs Gillispie if you are tenant. If you do please read their terms and conditions. Worst experience. I gave them a notice to move on 8th December and they told me the notice will not be counted until the next bill date and I will have to wait 2 months to vacate. But most property notice period is one month. I am forced to pay rent for extra months and pay rent at 2 places.

Rahul · 5 January 2024

★★★★★ 5/5

Trustpilot

My experience with Gibbs has been…Great

My experience with Gibbs has been great, the acted as the middleman between us and a house we were buying in Harefield. We had a fantastic experience throughout the process. First our experience was with Ian who showed us the house, then Matt who handled the offer and negotiations and Luca who took us through the whole process to completion. I have to give Luca a special mention as we were in daily communication. He chased all solicitors including our buyer who was at the bottom of the chain and got the deal over the line. Without him being as proactive and on it, I don't think we would have completed yet. The whole office made this a fantastic experience and I wouldn't hesitate to use them if we look to sell again. Big thanks to everyone involved helping us to secure our dream house.

Natasha · 27 October 2023

★★★★★ 1/5

Trustpilot

UNTRUSTWORTHY COMPANY

It has been the most tedious experience using Gibbs Gillespie as an agent to let out our flat. No one ever responds in time, or if there is a response it is filled with empty platitudes and straight out lies. During the rental period, we found they took more than the expected fee and we had to calculate for the last year and inform them of erroneous deductions. After which it took them over 3 months to return the money owed to us. We are now facing unneeded delay in returning the deposit to the tenant, inconveniencing everyone during these troubled times. Their emails are empty of meaning or action and words strung together for the sake of a reply. I would never recommend using this company for lettings or sale.

P · 20 October 2023

★★★★★ 5/5

Trustpilot

Pinner Lettings - thank you for a swift let

Joseph Mule at the Pinner branch helped us let our flat, he was great to work with and responded to our queries swiftly and professionally. Once the tenant was found he passed us to Molly Greenfield, the Lettings Move Manager, she was very professional and helpful in ensuring the tenancy documents were in place and coordinated with the tenant for a smooth let.Thank you both.

PP · 7 February 2022

★★★★★ 5/5

Google

After 16 years of letting in Chalfont St Peter, I have found a first class agent (Richard Frost of Gibbs Gillespie ) who let my property quicker and for a higher rent than 3 other agents I have used in the past. Totally fuss free service as it should be.

Ami · 18 August 2023

★★★★★ 5/5

Trustpilot

Gibbs Gillespie are efficent and on the…

Gibbs Gillespie are efficent and on the mark. I had the pleasure of being helped by Lucy Kelly in regard to my cistern and boiler not working properly. They sent a very professional young man called, "George" to help and he fixed everything in just 1 hour and a little bit. They are brilliant!

Be · 5 March 2021

★★★★★ 5/5

Trustpilot

Rent - Uxbridge branch GG

After a rocky start due to agent not responding to my enquiries when I moved in to the property, and with introduction of app to report any issues I was extremely satisfied with the agency and communication. If there was a problem reported, they always kept me informed what was happening. Professional and friendly agent, that helped me even during the process of moving out.

Zeljka · 21 December 2021

★★★★★ 1/5

Trustpilot

Really bad service

Really bad service - do not use these people to let your property. There are so many more with over 4% difference. These people also have no interest in loyalty and length of service. USE ANOTHER AGENT!

A · 9 May 2024

★★★★★ 1/5

Trustpilot

Very expensive fees and not proper rent …

I have used them for a flat in Narburg house and they charge so much and they don’t care about the rent value or the proper property value 20% plus vat They charge everything without your permission as a land lord My property is 350K , I used to receive less than 1000 pounds a month I would definitely avoid them as a landlord.Once I changed them to another agent I am getting 1400 per month Definitely avoid.Dr Wael Al-Daraji

Wael · 1 September 2023

★★★★★ 2/5

Trustpilot

Landlords beware

Had such a great experience with Thorghills both as a buyer and landlord however since the sale to Gibbs Gillespie, communication has been poor, service negligent and most recently money deducted from rent illegally followed by no rectification and emails being ignored. Wouldn't recommend and intend to change agents as soon as current tenancy comes to an end.

Harpreet · 18 October 2022

★★★★★ 5/5

Trustpilot

Excellent journey from beginning to…

Excellent journey from beginning to end.Michael and Danielle were with us all the way, and made what was a stressful time, more bearable.Thank you

Sue · 1 March 2024

★★★★★ 5/5

Trustpilot

Praise Danny for his excellent service, he went above and beyond

I would like to praise Danny for his excellent service. He went above and beyond to ensure everything went smoothly. I found all the staff in Pinner very friendly and helpful. Thank you

Marja · 12 July 2024

★★★★★ 5/5

Trustpilot

Would recommend - thank you, Luca

We had a very positive experience Gibbs, in particular with Luca. He was very on the ball during the crucial stages of both our purchase and sale was keeping us updated almost daily, which really helped given the stressful nature of moving house. It was a long process but Luca helped with all the chasing of parties and regular updates. Thank you, Gibbs & Luca for all your help!

Hannah · 29 April 2024

★★★★★ 1/5

Trustpilot

Terrible service during buying a…

Terrible service during buying a property. Seller left trash in attic and garden,...but made sure to take thermostat and smoke alarm. I feel estate agent have responsibility to see smooth transition of process till keys are handed.. they ask to come to their office and pick keys and do not care what state house seller has left. I feel that service as unprofessional.

Sugz · 21 February 2022

★★★★★ 1/5

Trustpilot

Its been almost three weeks since I…

Its been almost three weeks since I signed the contract and the house is yet to be advertise. The house is newly refurbished, vacant and Im just paying the mortgage! I have already given them the solicitors details and no one has even asked for the house keys!

Ayn · 8 August 2023

★★★★★ 4/5

Google

We had a very memorable experience renting the property. Charlotte S. and Daisy P. were helpful throughout the entire process. We received the house keys on time and eagerly look forward to moving into our new home soon.

Divya · 15 March 2024

★★★★★ 5/5

Trustpilot

The two people that I have dealt with…

The two people that I have dealt with from the Stanmore branch, ie Aqib Islam and Paula Chapman have been exceptionally professional in every way. They have worked tirelessly and diligently; completely focused on making sure that everything went smoothly on the sale of my property. I thank them for all the advice and assistance they have afforded me.

Ruthb · 4 July 2022