Gibbs Gillespie Gerrards Cross reviews

★★★★★ 1/5

Trustpilot

Of Mice and Mould

The problems began on a cold Saturday morning on the 12th March 2022. The time was 12:30, I had been waiting over an hour already for the estate agent to show up, I called the office on multiple occasions, but to no avail. As I anxiously stood by, I was forced to make small talk with those also waiting for the flat but as time went on, I was the only one who remained.Hours later I received an email, the viewing was now to be virtual and I, foolishly, accepted. Eventually, I was ‘showed’ around the property and after my 120 second-long ‘tour’ with as much shake and camera blur as The Blair Witch Project; I was asked “Will you take it?”. And I made the biggest mistake of my life, I said yes. But I was desperate and on the verge of having nowhere to stay.When I first arrived at the flat in person, it was clear that I had been had. It had all the amenities of a trap house. The flat contained a single electric ‘radiator’ which, when turned on, smelt like you were transported back in time to a pre-2007 town centre pub. Apparently this was sufficient to heat the entire floor. The flat also contained no boiler, instead there was a giant immersion heater, but I quickly discovered it was cheaper and quicker to boil the kettle every time I wanted hot water. I was glad I made that decision as when I went to investigate why the hot water smelt so rancid, I peered inside the heater to find inches thick of solidified swamp juice ‘filtering’ the water inside. Probably the source of the 1854 cholera outbreak.The flat had several other unusual smells as well. One of these was the stench of sewer gas that often filled the room, coming up from every plug hole due to the Neolithic plumbing the building had. Nothing was ever done about this and sewer gas is noxious at best and deadly at worst. The other issue also smelt like faeces. This was from behind the fridge, and when it was pulled out there were droppings piled higher than at Lowestoft seafront. Then, to top it off, a mouse came running out; which would haunt me till I left, making several holes in the fragile, rubble-packed walls and even made its way out of the ceiling on one occasion. After the hottest summer ever, it eventually did rain. And when it did, it came pouring through the house, dripping every single night. It took weeks for this to get fixed. When I left the property, I was originally given a £240 cleaning bill. I did not have enough money for a deposit initially so I chose the Zero Deposit option (AVOID THIS), I was threatened with debt collection when I disputed the costs, included in this was mould that was behind some furniture, undoubtedly caused by the gaping crack in the ceiling that was not properly fixed. Gibbs Gillespie prey on the financially vulnerable and will fleece you for every penny you have.Avoid them but especially avoid buying or renting Flat B, 484 Chiswick High Road, W4 5TT.

Adam · 11 July 2023

★★★★★ 5/5

Trustpilot

Fantastic Customer Service

It has been a pleasure coordinating with Gibbs during our recent house purchase. Unlike other estate agents, they are always available and communicate frequently, clearly and provide detailed guidance where required. In particular, it was a pleasure working with Lucy and Danielle. For future house purchases and sales, I will be contacting Gibbs first. Thank you for everything so far.

Rajiv · 26 March 2022

★★★★★ 5/5

Google

In our diligent search for a house Richard had been exceptionally obliging and made our toilsome journey a serene experience. However the later part of the paperworks were handled efficiently by Claire and Meenu and hence we have the house keys in less than a fortnight Thanks guys!

Swarnava · 14 June 2023

★★★★★ 5/5

Trustpilot

Gibbs Gillepsie

Luca Beltrami the agent who dealt with my purchase was very professional, polite and kept me informed on a regular basis, Mr Beltrami is a credit to Gibbs Gillepsie.

Barrie · 25 August 2023

★★★★★ 5/5

Trustpilot

I would highly recommend the Ruislip…

I would highly recommend the Ruislip Manor branch of Gibbs Gillespie.From the first time of Meeting Tommy, we were put at ease with the decision to sell our fathers home.They keep you informed every step of the process.Danielle in sales was a god send.The whole team is hard working and I cannot praise them enough..

Suzanne · 6 October 2022

★★★★★ 1/5

Trustpilot

Worst experience ever - avoid GG!!

Worst experience ever. Gibbs in Amersham, very pushy to book viewings- always overbooking - and always cancelling last minute, as if buyers are sitting around ready to waste weekends and afternoons for their games. Happened few times already. Avoid at all cost if you are a serious buyer, and I assume their rush to close deals fast also means sellers lose out on better offers.

Mick · 12 February 2021

★★★★★ 2/5

Trustpilot

Bad at selling

I have dealt with quite a few estate agents over the years, but it was my first time working with Gibbs Gillespie. Unfortunately, Gibbs Gillespie does not get a good rating. Some red flags.Dealing with Rahul from the Stanmore branch and his bleached blonde colleague who didn't introduce herself. Rahul initially flat out refused to book us in for a viewing. We had to ask several times to view the property concerned. At one point it started to seem like the property they advertised was actually a fake advertisement, but as it turns out the house they were advertising did at least exist.However, once we finally did the viewing, the agent that turned up (not Rahul) claimed we only had 15 minutes to conduct the appointment and they did not know anything whatsoever about the property, and it was clear they really didn't, as they did not even know the house number. We had to point the property out to them when they arrived. It was quite odd. Their salesmanship does leave something to be desired.No wonder the property is still on the market. The agents are doing their very best (or worst) to not sell it.I have given 2 stars just because they have not been the worst I've encountered. At least the property they advertised actually existed and they had the key to the front door for it.

I · 14 May 2023

★★★★★ 1/5

Trustpilot

Bad experience, terrible service and money loss

I had a very bad experience, terrible service and money lost due to their incompetence. Went for a viewing to buy a new build property. I asked about parking was told there was going to be residents parking outside. Asked again on the phone to confirm and was told the same. I then put an offer and started the process. I started spending money for the checks and all the procedures required. 15mins after receiving all the paper work from the solicitor I get a phone call from the agency telling me that I will never be able to get residents parking as it is a parking free development which they would have known about in the beginning when building permission was given. I was told to try and find parking at the Asda near by which was absolutely ridiculous. This issue was kept from me until months later when it was time to sign the paperwork. Also after I explicitly asked whether I can park outside the property and was told on multiple occasions YES. I no longer want to proceed with the purchase of the property as this was a very clear misrepresentation. All information regarding the property should have been made clear to me from the beginning in order for me to make an informed decision to buy. As parking is a requirement for me if I had been told from the beginning, I would not have put an offer down on the property. After speaking to the salesman (Alex Robinson) that was dealing with this he hasn’t been helpful in trying to resolve this situation and has been dragging it on for months now. I have to keep chasing him and he’s seems not bothered at all trying to help. It has got to the stage where he is telling me to sort it out my self with the solicitor if I want to get my money back. I’m very disappointed in their very unprofessional service and do not recommend them at all.

Yassine · 2 May 2023

★★★★★ 1/5

Trustpilot

Spam emails that never end

Back in December, I saw a nice property that was marketed by them. They asked for my contact info to arrange a viewing, and then spam started. Unfortunately, they don't have a proper unsubscribe button (this should have been A HUGE RED FLAG), but a button that sends an email with some prefilled info asking the sender to unsubscribe you. Well, this means that they pass your details to the next salesperson, and you're stuck with their spam.

Stephanos · 28 June 2023

★★★★★ 5/5

Trustpilot

Jordan was very professional in his…

Jordan was very professional in his approach

Terry · 20 July 2022

★★★★★ 5/5

Google

Jekaterina, Daisy and Richard have been extremely helpful and supportive with every single inquiry I had. The best service ever. Thank you guys.

Irina · 29 October 2025

★★★★★ 5/5

Trustpilot

My experience with Gibbs was great from…

My experience with Gibbs was great from start to finish. Luca was very professional and in constant communication throughout the whole process.

Kripen · 22 December 2023

★★★★★ 5/5

Trustpilot

Recently purchased a property from…

Recently purchased a property from Gibbs.G, Both Ryan and Katie were amazing throughout. Kept the process short and simple and were quick to respond to all my questions. Highly recommend this agency. I have had great experience during the early stage of the purchase and encourage other to visit their branch. KB

Sammy · 22 August 2019

★★★★★ 5/5

Trustpilot

Very responsive

Very responsive. Special thanks to Danielle and Tom

Nicola · 11 May 2022

★★★★★ 5/5

Trustpilot

Excellent throughout

From start to finish, I cannot fault the service provided by Gibbs Gillespie. Josh Reynolds handled our sale and was professional throughout. He handled a successful open-day viewing of the property and achieved a high sale price. Communications were excellent and timely. Highly recommend.

Carolyn · 25 September 2021

★★★★★ 5/5

Trustpilot

Very happy with Alex and the Team at…

Very happy with Alex and the Team at Pinner during my recent property purchase. Harry was also extremely professional and courteous during site visits, understood our requirements and patiently showed us around several properties before we found the right one which we immediately purchased.

Mark · 3 August 2021

★★★★★ 5/5

Trustpilot

Thank you Harry for showing us around…

Thank you Harry for showing us around the The metalworks in Slough. Harry’s has been very professional and made us feel super comfortable! Great advice and was helpful! Thanks Harry!

Shuma · 19 April 2023

★★★★★ 5/5

Trustpilot

The whole process end to end was over…

The whole process end to end was over all smooth! Luca was incredibly professional and helpful in making sure I had a successful completion.

Sheetal · 1 October 2023

★★★★★ 5/5

Google

We purchased a property through Gibbs. We worked mainly with James Misseldine (and a little with Jacob). We found them both to be extremely professional, helpful, engaging and polite. A really nice personal touch at every turn. Without their help we wouldn't have got our sale over the line. Can't recommend them enough.PositiveResponsiveness, Professionalism

Amit · 14 June 2022

★★★★★ 5/5

Trustpilot

helpful and cheerful…

Leah Verasammy was helpful and cheerful throughout the process of selling our house. Thanks for all your help

Catherine · 3 February 2024

★★★★★ 5/5

Trustpilot

GG Uxbridge are great

GG Uxbridge are quick, reliable & do it right! Special thank you to Shenae Dudley as well.

Swiss · 22 February 2024

★★★★★ 1/5

Trustpilot

This is my first ever review as I could…

This is my first ever review as I could never be bothered but the person I need to address is next level of incompetence and I feel is my obligation to inform other people. Her name is SIMRUN NIJJAR. I understand not everyone is as skilful or as capable however, you could at least hire people with some sort of values in life or some sort of intelligence. This SIMRUN NIJJAR literally gave a fake reference about my partner and I and because of her we almost remained homeless and had to stay an extra week in that flat. SIMRUN's explanation was: "yes I know I lied with the second part, but the first part of the reference was real" You can imagine the level of stupidity... SIMRUM is the daughter of the owner/director of this company that she works for "Freshways", MR RAVI NIJJAR, who is also the owner of the flat where we were living (of course 🤣). All the employees speak very negative about SIMRUM. She obviously has a big attitude problem and thinks she is allowed to treat people badly, basically. Be very careful if SIMRUN NIJJAR is your "agent" as she is one of those frustrated woman (I checked her Instagram and to be honest for the way she looks I understand her point) that feels better by trying to do bad to other people, pretty much. We are going to take them to small claims court as because of SIMRUN we are still waiting to get back our deposit and she is been hanging up the phone when my bf is trying to contact her. Just 2 days ago, she finally responded to a message and just said that my bf was harassing her (she wishes)... anyway, still we did not get the deposit back as of now. Myself I don't really care about the money, I knew she was not a great human being but i didnt know she is also a thief 🤣 im just happy we dont have to deal with her anymore to be honest. Maybe someone can forward this message to her daddy and see if he actually cares about his business/clients/employees/tenants and does something about it, or give us back our deposit... I'm just saying, you never know... 🤷

Rocío · 13 January 2023

★★★★★ 5/5

Google

Gibbs Gillespie provided a very professional and supportive service throughout, from first inspection and valuation of the property through to sale completion. Their understanding of the housing market and of all aspects of the house sale procedure was superior, reflecting their years of experience, their extensive network and the quality of their people.

Stephen · 14 June 2022

★★★★★ 5/5

Google

We recently worked with the Gibbs Gillespie team at Gerrards Cross and they were fantastic. Jacob gave us valuable advice on marketing our property, and James and the rest of the Gerrards Cross team worked hard on progressing our sale. They were all very responsive and helpful throughout. We would highly recommend them!

Karin · 14 June 2022