Every review we hold for the Gedling office, from every platform, shown as written. First names only.
★★★★★ 1/5
GooglePoor on every point of contact i have tried with this branch, Strawberry had no knowledge of the property, Connor was rude and another gentleman who did not give his name sounded like I had woke him up. No one even took the time to ask what I was looking for. I am a doctor with my family and really wanted to be close to the local hospital. Looks like Holden & Copley will be my agent of choice
Anita · 3 July 2020
Agent replied
Dear Ms Shilpa we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Nottingham office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please email us at customerrelations@lrg.co.uk Mandy Klopper, Customer Relations Team
★★★★★ 5/5
GoogleI rang Leaders and spoke to Tom who was extremely helpful and proactive, he managed to get me in for a viewing an hour later. He helped me fill out an application on the spot. Definitely the easiest and quickest letting agency i’ve dealt with. Thank you for your help, can’t recommend him enough.
Annabel · 29 September 2023
Agent replied · 29 October 2023
Dear Annabel Keane
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleLeaders,
Where do I begin?
2 years ago I instructed my property with a lovely lady called Lindsay ( I hope I got the spelling right!) the office was full of amazing people, Jacob, Michelle, Emma!
Everything was impeccable! My property was well looked after! Things were always done on time and efficiently,
However just recently the branch has gone DOWNHILL
It is my opinion that staff are being forced out by new members off staff - Connor, Ashley, Ali,
It is to my greatest disappointment to hear that Michelle - who held the branch together, has been forced out.
Needless to say I will be taking my properties from Leaders and taking them to her as I can only rely on her for a great service,
I do not need unnecessary calls from the new “lettings manager” if ever it were a title!! Informing me of his new job title!
With 4 missed calls I thought something was wrong. I will be in the office once I am back in the country and demanding the keys for my properties back with immediate effects.
Regional lettings director Jamie? USELESS. Did not approve my payment to be refunded that was taken 2 weeks ago
Leaders has gone downhill incredibly, looking through these google reviews I can see that they are all fake as the accounts only have one review! Never have I left a review on my google account but the “lettings manager” demands them and nothing seems to be done unless it is put on here. Disgusting
Do not let Leaders rent out your property - they will put tenants who destroy it in.
Do not contact me to remove this review either because that’s what you did to my wife when she left a review. Enjoy faking the rest of your business.
Regards
TIMOTHY CHRISTIAN.
Timothy · 1 December 2019
Agent replied
Hi Timothy,
We're saddened your comments about the negative experience you have had with us and our team in Nottingham. We’re concerned by your feedback and of course like to investigate these issues further, from inputting your name into our system have not been able to locate any record of you registered with us as a Landlord and after speaking with the team at the branch they have advised they don’t recall dealing with you either. It’s disappointing for us to read your comments where you mention that members of the team who you found to be helpful have been forced out of the business. As with any business changes arise within structure and management and as part of this staff sometimes decide to pursue other career opportunities; our property managers frequently build great relationships with our Landlords and Tenants so realise what a shame this can be when they decide to move on but appreciate all the hard work members of our team put in and wish them well for the future. We do encourage new members of the team to introduce themselves to Landlords particularly Lettings Managers as they will be a main point of contact for any issues throughout the course of the tenancy, by doing this we hope to provide peace of mind surrounding the management of the property moving forward but can only apologise for any worry that was caused as a result of the missed calls you’ve said you received. We recognise the importance of all reviews and the feedback we receive regardless of whether this is good or bad. We would really like our teams to have high star ratings but can assure you the reviews that are left by customers are genuine and are left by those have set up accounts specifically to review us and the experience they have had with us similar to yourself; It’s a shame for us to see bad feedback but it is this which provide us the opportunity to learn from any mistakes we may make and improve our service moving forward. We wouldn’t ask you to remove your review but would really like to discuss this with you to fully establish if you are actually a Landlord with us and if so whether there is anything we can do to turn your experience with us around; if you are happy to do so then please feel free to contact us on 01344758596.
Kind Regards,
Leaders
★★★★★ 5/5
GoogleBooked a viewing quickly and efficiently. Jamal and Caitlyn were very professional, responsive, and helpful throughout the process.
Ray · 23 March 2026
★★★★★ 5/5
GoogleRory from Leaders Estate Agents Nottingham has been helping me with my apartment renting .I've secured a rental within a short time due to his prompt support . His communication is prompt and informative . I've also spoken to other staff members there and they are all excellent. I can't rate them highly enough. I will definitely recommend them to anyone looking for a place . A massive thank you to Rory and Owen .
Ibrahim · 16 March 2021
Agent replied
Dear Ibrahim Alfaris,
Thank you for the great review of our Leaders Estate Agents Nottingham team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleI’m a student that was looking for our first property for second year and Jamiel took me through t the whole process and made it simple and quick. Normally I hear that getting a property can be a very long process and confusing for first time renters but the process was smooth , professional and Jamiel was so responsive to the situation. 5 stars
Eleanor · 29 October 2022
Agent replied · 29 October 2023
Dear Eleanor
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 1/5
GoogleAfter working in the industry myself for 5 years I have a good understanding of how an estate agency should operate and this is the poorest outfit I have ever come across, at the start of the tenancy they left us without an oven for 35 days and basically just fobbed it off as the landlord and tradesman's fault which in turn cost us an arm and leg in food after we had just jumped through hoops to pay 6 months rent upfront to secure the flat, we then had an awful leak at Christmas which was still not fixed in the middle of March (this is a health risk as well as a nightmare to live with, the whole hallway was soaked). Then the boiler exploded on the 18th of April while I was visiting home, the agents failed to notify me that this had happened even though they knew and I only discovered this when i returned 2 days later to the whole flat flooded, the agents also lied about calling myself and my flatmate we even sent them our call logs and they just fobbed it off... i honestly cant even put into words how unprofessional and poor this company has been throughout our tenancy and to top it off they have now tried to charge us £1000 of our deposit to replace a single mid spec carpet for a small mark which was caused accidentally. This is complete betterment. The flat was uninhabitable due to the leak and we were unable to live there for 18 days of which we have not received our rent or any compensation back for, we are both busy people who have tried to be fair and liase with the agents on numerous occasions but trying to speak to them is like talking to a brick wall. I am now going to have to waste more time taking legal action to sort this out due to the agents incompetency to deal with it themselves.
After nearly 2 months of waiting for my deposit to be returned mid cost of living crisis the deposit has finally been returned, Liberty Gate or Leaders whatever you are called, you are the single worst agency i have ever dealt with. The fact I have still been robbed of £185 'cleaning charge' when I wasn't even able to live in the flat due to flooding for the final 18 days of the tenancy is absolutely disgusting. The landlord still owes me 18 days rent but this agency have just completed fobbed me off since i moved out as unless there is money involved for them they could not care less.
AVOID AT ALL COSTS.
Harry · 13 November 2025
★★★★★ 5/5
GoogleJosh was very professional and helpful during my property viewing. He provided clear information, answered all my questions, and made the process smooth and enjoyable. Highly recommend his services!
Mujtaba · 5 December 2024
Agent replied · 26 December 2024
Dear Mujtaba Hassan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleWe rented a property through Bulmers who we could not fault at all from start to finish. They we unfortunately taken over by Leaders who I cannot rate as anything but unprofessional. When it came to returning our deposit for the property after we had moved out it took them 2 days short of 8 weeks. This was after several emails, telephone conversations made to them to keep chasing where our deposit was. When we were promised phone calls back nothing ever came of it & no call was ever made to us. The communication on Leaders part was lack, unprofessional & unapologetic. If it wasn’t for myself & my husband keep on at them then we most probably would still be waiting now. I would not recommend Leaders down to their sheer lack of customer service & care. They also had the nerve to say that our Rental Agreement was purely just a ‘guidline’ & not a legally binding document. I am sure that if we had ever missed a rental payment (not that we ever did) their view on our rental agreement may differ!
With regard to the rent increase, you failed to send us any documentation through to action this therefore because of fault of your own company it didn’t take effect until the 1st July & we had already given our notice & paid the correct amount owing to you. We did not owe you £50 arrears in rent, your own staff agreed it had been entered incorrectly & so they took this amount off. We have never owed any monies & paid our rent monthly & always on time.
I had to call to chase where our forwarding mail was to be told that you had it there at the branch already, again, a courtesy call or quick email would have been appreciated to inform us of this. If I hadn’t have called I’m sure I would have never of known you had our mail there!
Just extremely poor customer service & always having to be chased several times to get anywhere.
Hannah · 30 October 2018
Agent replied
Hi Hannah, We regret to read that you have had a negative experience with the team at Leaders in Nottingham following the acquisition of Bulmers. I have had the chance to discuss your concerns with Jamie Smith the property manager. I am saddened to read that in this instance you feel the levels of customer service you have received have not been up to the high standards that we expect. Here at the Leaders Romans Group we understand the importance of providing a high level of service to our customers. We believe that when any issues arise whether these are over the course of the Tenancy or even at the end of the Tenancy that through the use of effective communication we are able to swiftly address these and alleviate any concerns. We of course expect that any queries raised with members of staff will be addressed within a timely manner and I can only offer my apologies if this has not been the case at times previously. The branch and property management teams are aware of and understand the importance of effective communication. In regards to your points made surrounding the deposit I can appreciate why you would have been disappointed due to the amount of time it took for the deposit to be released. For the sake of clarity when dealing with the deposit Leaders are instructed by the Landlord to hold this as Stakeholder, due to our position as Stakeholder this means that we are unable to release the deposit without the consent of both the Tenant and Landlord in writing. During my discussion with Jamie he has advised me that some cleaning needed to be undertaken at the end of the Tenancy and that the cleaning company conducted a full clean at a cost of £220. Jamie has informed me that this was more than they had been instructed to undertake however due to the cost of the invoice the Landlord initially believed that you should cover the cost; Jamie negotiated with the Landlord over this cost explaining why he believed it was not fair you as Tenants cover the full cost and I understand that £100 was agreed as a deduction to the deposit. It can be evidenced that the deposit release form was uploaded to our system by Jamie on the 10th of August. Due to a rent increase that took effect on the 9th of March it meant that our system was showing an arrears fee that was outstanding to the level of £50, due to this outstanding fee it meant that the deposit could not be released until this had either been paid or removed and so it was removed. I feel it important to highlight that once the deposit release form is uploaded this process is then handled by our Client Finance Department who are located externally away from the branch. Our Client Finance Department deal with all Deposit Releases across Leaders 100 branches, it can be acknowledged that there was a delay around this time as the Client Finance Department had a back log and therefore I would like to offer my sincere apologies that the release of these funds took slightly longer than anticipated. In relation to information that was relayed surrounding the Tenancy Agreement I am unable to locate correspondence which supports your comments but do feel it important to advise that the agreement in place between yourself and the Landlord would have been a legally binding agreement. I am saddened to read that this situation has left you with such a negative view of Leaders, I appreciate you taking the time to bring this matter to my attention, I have taken on board all of the comments you have provided me with and can assure you that all feedback is taken most seriously. I would once again like to offer my sincere apologies for the issues you faced surrounding the deposit release and that you felt the service you received fell below the high standards expected of Leaders. Kind Regards, Leaders
★★★★★ 5/5
GoogleFantastic estate agents, I have had a great experience with Paul, Faijul, Ryan and the team. All very professional, helpful, knowledgeable and personable. I have purchased and sold properties with Leaders, the team deal with enquiries quickly and are honest with responses. Updates are continuous without having to chase. Would highly recommend.PositiveResponsiveness
Katie · 27 August 2023
Agent replied
Dear Katie Wade,
Thank you for the great review of our Leaders Estate Agents Nottingham team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleThe oroperty is nice. Jamiel is helpful and able to provide adequate information.
Kwok · 6 April 2026
★★★★★ 5/5
GoogleIn contacting leaders for the first time to enquire about a property to rent, I was greeted and guided through the process by an employee named Alex. Alex was professional, personable, positive and kind. Due to this my experience was very pleasant and I was left feeling optimistic in my pursuit to find an ideal property. With regard to the former I would suggest to anyone in my position to give leaders a call.
Max · 1 October 2020
Agent replied
Hi Max Free,
Thank you for the great review of our Leaders Estate Agents Nottingham team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleMy agent Tom Hallam was a great help. Shower us a video tour of the apartment, and was very respondent and Super easy to talk to and gave us the best advice. Also helped me and my partner find our first home without feeling all the new stresses that come with it.Very helpful will definetly be recommending to friends and family.
Kelsey · 29 October 2022
Agent replied · 29 October 2023
Dear Kelsey
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleCaitlyn and the team have been amazing! Really helpful and very polite and accommodating
Katy · 23 March 2026
★★★★★ 5/5
GoogleKully was friendly helpful, clear about the services. Enjoyed the company of a very convincing guy and we got to like the house. Movin’ in very soon.
Takudzwa · 25 November 2024
Agent replied · 9 December 2024
Dear Takudzwa Seda
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI got a phone call responding to a enquiry about a property and in turn was given another property to look at, which we then put a holding deposit down on within one day. Very professional, kind, courteous and was very speedy and helpful with any requests. Jamiel was particularly helpful throughout the whole day and consistently kept us informed and was very professional, and answered any of our queries promptly.
Lan · 16 March 2021
Agent replied
Hi Lan, it's experiences like yours that really keep us motivated! Thank you for your kind comments about Leaders Nottingham. It was great to hear the team and especially Jamiel were able to provide a professional and courteous service .
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleJoelle is an amazing agent, has helped me get my applications done for a new property so I can start new with my family. I'm so happy for all her help!
Kirrah · 23 September 2024
Agent replied · 23 October 2024
Dear Kirrah Priest
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleKully was very friendly and helpful during my viewing tour. He assisted with landmarks to use as reference as we are not local to Nottingham.
Yetunde · 19 December 2024
Agent replied · 26 December 2024
Dear Yetunde Okelola
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleAbsolutely appalling. If you're a landlord I would avoid at all costs.
I have been using their rent collect service for 3 years. They have tried to sneak on additional charges to my statements, not once but twice. They are terrible at finding tenants. They told me they had secured a tenant and on the day she was moving in, told me she didn't pass her referencing, but still strong armed me into letting her move in, 6 months later she couldn't pay rent and had to move out. After that they didn't find me another tenant and left the room empty for 5 months, until I finally decided to take my business elsewhere. Oh and when you do try to leave they squeeze you for all the money they can.
Sienne · 21 August 2024
Agent replied · 26 August 2024
Good Morning Sienne
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team in Nottingham and they will be happy to discuss this with you further,
Kind Regards, Customer Care .
★★★★★ 5/5
GoogleIn the short time dealing with Tom Hallam and his team so far, he has been super helpful & always respond to my queries very politely. It’s very difficult to find a property in Nottingham and with his help it becomes much easier. Always well spoken & extremely helpful when needed. Thanks Tom for your lovely support 🙂. …
Sasitha · 29 October 2022
Agent replied · 29 October 2023
Dear Sasitha
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI worked closely with Will at Leaders who did a great job of communicating with me regularly and keeping me posted on what was going behind the scenes throughout. I found a room and was all sorted and ready to move in within practically two weeks, the documents side of things was made so easy/stress free for me too. Also shoutout to Gemma who was also so kind and lovely! Thanks guys
Annie · 1 September 2020
Agent replied
Hello Annie Thomas
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
★★★★★ 5/5
GoogleCJ did an amazing job with helping me and my partner to find a house to let. The team was professional, efficient, and exceeded my expectations. I highly recommend him and the Leaders team. CJ was reliable and understanding. He navigated through the experience with professionalism. This created a comfortable atmosphere fostering a great relationship. His personal approach made the entire house enjoyable and made me see from a different perspective. We highly appreciated his dedication to both expertise and genuine human dedication.i highly recommend CJ for anyone seeking a dedicated and effective for a letting agent. Thank you!
Cortz · 12 August 2024
Agent replied · 26 August 2024
Dear Cortz Joy
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI dealt with Luke in regards to a rental property. From start to finish he was very professional and patient with my frustrated property searching! He was happy to explain and answer any questions I had. His communication via phone, message and email was great. I’m really happy with the service I’ve had from Luke and would recommend using Leaders.PositiveProfessionalism
Gemma · 27 August 2022
Agent replied · 29 October 2023
Dear Gemma,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleExcellent customer service. The whole team is amazing. I would like to take this opportunity to thank Faijul Ahamed. He is professional and patient in the whole process. He explains and answers any question I have. Also, he always keep me updated. His communication is great. I’m happy with the service I’ve had and would recommend using Leaders.
Y · 29 October 2022
Agent replied · 29 October 2023
Dear Y Wang,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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