Rowland Homes Ltd Garstang reviews

★★★★★ 2/5

Trustpilot

All good until they have your money, then they're not interested

I purchased a house on the Rowland Finch Park development, and everything was progressing fine until close to the due date, and then the pressure tactics and threats of them selling the house to someone else start if you're not able to meet Rowlands demandsWe had the demo 7 days before we moved in & already noted issues that probably should have been done before they do the "big reveal" on your brand new house. They did a great PR job around how helpful they would be following moving in that they'd be around to resolve snags and issues - after 8 months in our property we're STILL waiting for issues to be resolved that could have been easily completed months ago. They consistently make appointments, then either don't show up at all, or on time or move them when they're supposed to have started, and thats only when you can get hold of them or get them to commit to a fix. It seems their priority is getting the other houses built to take as much money as they canI suppose everyone goes through this with all the other property developers when they buy a new house, but as this is the first new house I've bought, I have no basis for comparison, but the follow-up after buying the house could be massively improved in my opinion**EDIT** The review seemed to kick start them in to action for about 2 weeks, and it's gone all quiet again now. You'll see that "Customer Care" have said to email them in their response, but all they do is pass on your email to the site team who do nothing with it - hardly customer care

Phil · 19 July 2022

★★★★★ 4/5

Trustpilot

Overall the Rowland Team have been…

Overall the Rowland Team have been excellent throughout our journey.

Richard · 15 December 2025

★★★★★ 5/5

Trustpilot

5 star review

Rowland Homes have been fabulous start to finish with the whole process. They have been reliable and very welcoming. Both Sean and Mark have made everything run very smoothly providing updates and constant reassurance whilst getting jobs done after the move done in a very timely manner. I recommend Rowland Homes to everybody who loves houses, old and new. Thank you!

Abigail · 10 January 2024

★★★★★ 1/5

Trustpilot

Purchased this house new in 2018

Purchased this house new in 2018. Quality issues from day one. Ive just taken up my stairs carpet to renew and have now found some treads are damaged under the carpet they supplied. The repairs they made have given way and treads are moving. Have decorator booked to come next week which now isn’t great timing. ROWLAND homes quality control needs getting a grip of. I’m a site manager my self and would be embarrassed to hand over a house in such a bad state. I never got a invitation to snag the house before completion . I wonder why???

Andrew · 7 May 2022

★★★★★ 5/5

Trustpilot

Having bought a brand new home before

Having bought a brand new home before, three times actually over the years and each time having had very un engaging experiences with the sales person I was reluctant to go a fourth. But the position of Levens view and the styles of homes really pulled me in I need not of worried though as Jordan the sales manager on site has been nothing short of a genius. He explained each phase throughly and made it really easy to digest, a cheeky chap with a very professional and knowledgable grace about him, you can’t help but want to do business! Felt more at ease that his previous customers now living here came to visit and are very happy and it’s easy to see why they adore his character I can’t reserve my plot yet, and as advised by Jordan this could be another six months away! But I am eager and I’m assured I’ll be contacted when the homes are released for sale which are of interest to me My faith in sales people restored :) Robert

Robert · 8 April 2022

★★★★★ 5/5

Trustpilot

Great from start to finish!

Great from start to finish!Keira kindly guided us through the process from before the house was built till the moving in date. Very helpful and understanding of our needs. The homes are very beautifully designed taking thought to appreciate families moving in.With good size doors inside and wide spanning bedroom windows the house is full light and very open spaces.The separate heating upstairs and downstairs gives us control of how much heating we use as these days its not needed to heat up a whole house. The smart chrome fittings give the house a nice classy finish. We are super happy with the house choice we made for us. The garden being the cherry as was much larger than we had imagined in our minds. In terms of after care once we moved in, Andy always giving us positive vibes and had made sure any adjustments and bits and bobs that needed attention were taken care off and all signed off. Even after signing us off he offered to help while around if anything goes a miss. So far so good. Would highly recommend!Hetesh and Priya

Priya · 8 April 2022

★★★★★ 5/5

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Finch Park Rowland homes so far so good :-)

Bought a new Belgrave home and moved in August 2021. The staff at Rowlands are friendly, courteous and very helpful throughout the house purchase journey from viewing, selection all the way to moving in. So far the house has lived up to expectations. The only issue has been the house shrinkage (which was explained to us before moving). The saleslady and the site manager have gone out of their way everytime to help with any issues that arose once moved into the property. So far so good. Thank you Rowland.

Tapiwa · 2 April 2022

★★★★★ 5/5

Trustpilot

Support received at Rowland Homes, Levens View site, Ulverston

We moved into our Rowland Homes house at Levens View, Ulverston 3 weeks ago. As with most newbuild houses there were a few issues which needed to be resolved. Fortunately the Sales Rep Jordan, who is based on site has provided excellent support throughout this period and the months when the house was being built, giving advice, when required and excellent support throughout.Both he and Emma have made the stressful time of buying and moving into a newbuild house as comfortable for us as possible and have assisted in resolving problems in an enthusiastic and professional manner.We feel fortunate to have this supportDerek &Pauline

Derek · 2 April 2022

★★★★★ 5/5

Trustpilot

Heritage Park Garstang, would definitely recommend.

Andrew at Heritage Park Garstang was absolutely fantastic.Really pleased with our new house, everything we hoped for.

Gillian · 3 September 2023

★★★★★ 1/5

Trustpilot

Home doesn’t meet Nhbc standards and building control regulations

Anyone thinking of buying a Rowland Home please read the reviews on here before making a decision, I wish I had.I bought a four year old Rowland home during lockdown, I didn’t have a survey but relied on the reassurance that homes must be compliant with building regulations coupled with the balance of NHBC warranty and an EPC.My home doesn’t meet the regulations and standards on many counts, when asking Rowland homes to address the issues they returned to repair a previously repaired leak in the roof but with regard anything else was told to do my own maintenance.NHBC will raise a claim for damage caused by poor workmanship, no damage ~ no claim, the poor workmanship itself is not covered.I have uninhabitable rooms due to cold, I think probably a lack of insulation as temporarily blocking up the gaping holes behind the radiators and taping the cracks around the window to stop the excessive breeze in the cavity entering is not enough to solve the problem.The damp proof course is not two bricks above ground level, the drive drains towards the house and garage, the garden is water logged, I could go on …An inspector for NHBC BCS ( not local authority building control) visited 11 times during construction and failed to report on these issues and ‘signed off ‘ for building regs. I am waiting for a copy of the site inspection report.If buying off plan also check you have street lighting and surface water drainage as the approach to our row of houses has neither, so in need of torches and wellies if returning after dusk or in the rain.I have written a complaint that is hopefully progressing with NHBC BSC about the certification of my home , and also to the directors of Rowland homes, I am awaiting responses. I hope my review is helpful to prospective purchasers.I will update with any progress.Update - 2 weeks since emailing Rowland homes directors Chris Sams and Ian Harrison, also NHCB Bcs, not even had an acknowledgment of receipt.I have received a response from Rowland homes and now arranging an inspection of the areas of concern

Swk · 24 February 2022

★★★★★ 1/5

Trustpilot

We wished to early bird a plot (…

We wished to early bird a plot ( roughly 2 years away). We were told to go to RSC to be qualified, which we did and were approved on basis of the sale of our own home and transferring of existing mortgage) no additional borrowing required, therefore demonstrating we have the funds to proceed ! Alas not, we were told that we have to have the total cost of the house in our bank account to reserve a plot built in 2 years time ! If we did not, perhaps we look to get a bridging loan ! Afraid we will not be proceeding on this basis ! When we tell our friends they can’t believe this is what is being asked ! Also perhaps the advice of getting a bridging loan at extortionate rates is not the best advice to give people.

Ali · 11 February 2022

★★★★★ 5/5

Trustpilot

Richmond Point

We purchased our house on Richmond Point from Rowland Homes.

Chris · 18 November 2025

★★★★★ 2/5

Trustpilot

Wish we never purchased with Rowland…

Wish we never purchased with Rowland Homes and we haven’t even moved in yet. We reserved our home in March and it’s been nothing but stress since, the customer service has been shocking, particularly from one sales rep who not only lied to us, but has breached GDPR on many occasions. We were told from the very beginning, to reservation, to choosing our extras, that our neighbours have already paid for their fences so we don’t need to worry about that (we were the last plot to buy) We are currently due to move in our home in one months time after 6 delays and we found out at the weekend that we don’t actually have any fences and we shouldn’t have been told that they had been sorted. Funny enough, 6 other people on the development were told the same thing! We were then told, unfortunately the price of timber has risen due to brexit and covid and we are looking at thousands of pounds for our fences.. which we don’t have as we never had to factor this into our budget! So next month, our moving day should be filled with excitement and joy but once again been let down by Rowland Homes.

Hjr · 18 January 2022

★★★★★ 5/5

Trustpilot

Stephen is amazing

Well.. what can I say about Stephen Fairclough Speed! From start to finish he was amazing, ensuring we understood everything, made sure we were at ease through difficult or stressful situations. He went above and beyond for us and really understood us as a family. Without him, the experience wouldn't have been what is was... Smooth and supportive.

Mrs · 5 January 2024

★★★★★ 5/5

Trustpilot

Our First Home Buy (Rowlands)

Since we completed and on our home demo, Tony,Shaun & George have been absolutely on the ball about snagging list and getting it sorted ASAP! It was all done within a week of completion and to a high standard! They have been supportive ever since too! No Major issues with the house just little snags!

HonestReviews · 9 March 2024

★★★★★ 2/5

Trustpilot

Issue, issue and more issues!

I am currently living in my first home …. Isn’t it suppose to be the best time?!Well. I can honestly say it has been nothing but a mess since we moved in.Huge gaps around 2 of the windows so much so you can fit your fingers in, a patio door that constantly falls away from its fittings for some reason! It was last fixed in August 2021 and now I am being told they can’t do any further work because it’s outside of its warranty even though we have had 7 visits within 2 and half years of living here for the same problem!!The windows have never been replaced and now the back door has completely come away from the hinges due to the door yet again breaking, no one coming out in time before the bad weather hit and now I have no back door with an 8 year old and a 10 month old!!Horrendous company and service. I wouldn’t never buy a new build again. It’s constant issues like this that make young people like my self not want to be on the property ladder.£180,000 on a house - wasted.

Stacey · 29 November 2021

★★★★★ 5/5

Trustpilot

Bought a new little home for my son

Bought a new little home for my son at Levens View ,Ulverston .First time I have bought a new or even newish house and was expecting the whole process to be a little fraught.Credit where credit is due-from Jordan in the sales office to Tony and Tim in the site office, electricians and fitters on site-Everyone has been extremely courteous,polite,and helpful.I would definitely recommend this company to others.

JP · 2 February 2023

★★★★★ 1/5

Trustpilot

Avoid

Rowland have subcontracted Huyton Asphalt to resurface the road on The Pastures Development. The road is a right mess. Raised ironwork, potholes, tarmac blocking drains so now the roads flood. This is damaging my vehicle on a daily basis. The road is like an obstacle course and we haven't seen a workman for weeks on end now. Numerous people on the estate have tried to contact Huyton Asphalt and Rowland about this, but have had no joy!Thank again before buying a Rowland home - the build quality isn't great. I will be avoiding in the future!

Rob · 9 May 2021

★★★★★ 1/5

Trustpilot

If I could Give zero I would

If I could Give zero I would, we have lived in our Rowlands home for nearly 6 years now. We have easily spent over £10,000 fixing issues they had zero interest in correcting. Tried contacting so so much about issues, they were never interested in fixing things correctly only cheaply! Or they flat out ignored us like they’re ignoring our entire estate at the minute, 6 years. Still no roads, still fixing their workman ship and now they’ve raised ironworks and left them for weeks so now with all the rain everything is flooding, best bit is they’re ignoring everyone again.

Kirsty · 8 May 2021

★★★★★ 1/5

Trustpilot

Just go elsewhere

From purchasing the property late 2019 I was told by Rowland how much better they were than other builders and they talked a good game. Pre pen to paper they were very nice/easy to deal with and accommodating. Then once I'd signed the issues started. COVID played a big part in this but they leant on that as an excuse to just fob me off and omit details that would have been helpful. What previously was "Well our spec is much higher than others" soon became "Well other builders do the same"I dealt with so many different people that it became impossible to track and they would always then have an "out" by saying that they never said that, it was their colleague. I'm not sure if the staff were deliberately misleading me or just ignorant of features - but extras I added onto my build and paid for weren't there when I went for the demo, flooring was different from what was verbally agreed. During the demo and after pointing out missing paint, stains, skirting issues, I was told "not to worry as we do our own snagging." When I finally got the keys late 2020 every single one of these issues was still there (plus others). Some of the finish to the property was honestly embarrassing - to the point where I was making excuses when friends came round. My list of snags was sent and in fairness some were actioned relatively quickly. But not one single one was completed fully. The 3/4s of the brickwork outside was done. They levelled a unit in the kitchen but for some reason didn't seal it. They replaced the doors but one has a welt on it and one doesn't close properly. My site manager then changed, but I only found out when I bumped into a neighbour who's had similar issues. 6 months in and there are still glaring issues with the property. Friends and Colleagues have moved into other developers properties at a similar time to mine. And if I had my time again I would 100% not go with Rowland and would have gone for one of the so called "Lower spec" builders.If you do decide to go with Rowland - record every conversation - get everything in writing - and expect to be underwhelmed

Will · 6 May 2021

★★★★★ 5/5

Trustpilot

Stunning

Today I called in at great Eccleston and was greeted by Stephen.He was very friendly and welcoming. We are looking at upsizing I had a look around the stunning show house and was very impressed. I am a decorator by trade and I was very impressed with the standard my company Hine decorating ltd has priced some new sites for rowland and I hope to soon be a contractor and a homeowner for rowland. We will be back to hopefully purchase 😊

Scott · 3 May 2021

★★★★★ 5/5

Trustpilot

Thorne Meadows

Our site manager Andy has been absolutely fantastic, always going above and beyond our expectations. I cannot thank Andy enough for all of his help on our home, always so efficient and genuine.

Jessica · 11 February 2021

★★★★★ 1/5

Trustpilot

Update - still absolutely cowboys of new homes

Update - despite the please contact us and we will sort this reply underneath..... they don’t respond when taken off a public forum. Seriously thought they might actually do what they have supposed to have done.More interesting is the press follow up from these comments, there are quite a few news outlets that want to follow up substandard home builders, I never wanted to go down that line but whilst rowland keep misleading and wrongly selling homes then it needs to be stopped. I will try and keep this short. Rowland are greedy and will try absolutely everything not to pay for items that are ‘promised’ to you in the sales office. Make sure that you get the contract written with everything on it. Even the things they say are included, for example full zanussi appliances in kitchen isn’t true, exceptional specification isn’t true, you might get a decent bathroom tap but they save their money when it comes to the electrics, door handles and windows.During the buying process we was informed by the sales representative of a lot of things that are included, we paid for upgraded underlay and it is cheap, probably best getting the job done yourself, but when we upgraded the carpet we was told that it included the front door matting, moved in and surprise surprise it doesn’t, raise it is an issue and nope it’s not on your contract so tough. The list of the items we were informed that are included are quite extensive and none of them are they are all ‘extras’. We was/have been made to feel like scum by sales since we have moved in. Customer services are poor to say the least m, we have been rushed out of appointments because someone is coming in who ‘is paying for more upgrades than you’ to having appointments and turning up to find that they have booked someone else in because ‘there buying the big house’. If it wasn’t for the location we said we would be out of here. The customer service is appalling and continued to be appealing, especially on the day of getting our keys, we was told previously that we would be able to use the garage on completion day to start unloading some items, rang up and was told no, so waited and at just after 4pm I was able to go and collect the keys to the house, although tired, I was excited to final get over the line and start moving in, well that excitement was taking out by sales, when I walked in to the office I was treated abruptly and was given a folder, air freshener, some flowers and a big bunch of keys and told that they can’t deal with me because they are dealing with some one else. How rude do you need to be, since that point the on-site sales staff have not even said hello, or even give us the time of day. Everyone else seems to get a visit or a hello.Anyway, raised a complaint about cooker hood, customer service and miss-selling nearly two months ago and no one has been decent enough to reply. Cooker hood goes faulty within

J · 9 April 2021

★★★★★ 5/5

Trustpilot

Couldn't be happier with my new home

Couldn't be happier with my new home. The process from start to finish was extremely smooth, with all the Rowland staff being very helpful and good at communicating at key points in the process. Matt in the sales office on site was particularly great, always helpful and friendly and made the process easy to understand.The walk round was well handled and lots of heplful information and guidance provided. So when I moved in today it was really simple to get everything registered and sorted out.The build itself is excellent. Great finish all round, good quality appliances and fittings, fantastic carpet and flooring and everything feels a really high quality. Really love my new home and can't wait to fully settle in there!

Mark · 1 April 2021