Rowland Homes Ltd Garstang reviews

★★★★★ 5/5

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Very professional very knowledgeable…

Very professional very knowledgeable very patient Overall a great experience

Mrs · 9 June 2026

★★★★★ 5/5

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Buying a rowland home has been the best…

Buying a rowland home has been the best decision ever.Mark from the sales has been friendly and helpful .Mark kept us updated throughout the whole process.Still is helping us out ..big thankyou to him!! The finish of the home is fantastic finished at perfection..I would recommend others to buy a Rowland home ..Me and my family can not wait to settle in.

A&R · 21 January 2021

★★★★★ 5/5

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Met with Stephen who was warm

Met with Stephen who was warm, friendly and professional. He knew exactly how to assist us and matched our requirements to homes that may be of interest.

Violet · 12 January 2026

★★★★★ 5/5

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Richmond point our beautiful new home

Our experience has been so stress free and brilliant from Meeting Mark from the sales team to then being passed over to Shaun the site manager.Mark and Shaun really go above and beyond, their attention to detail and communication is outstandingThey are true professionals and have a warming sense of humour that fills us with confidence.They are always there if you need them.Our home is finished to a very high standard.Richmond point is a great place to live and is a truly outstanding developmentThe logo says it all The pride of Flyde We would also like to thank the full site team for our amazing home.Working through all weathers to complete our home on time and to a very high specThanks again all involved.

Stefan · 19 December 2023

★★★★★ 5/5

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Pete has been fantastic as Assistant…

Pete has been fantastic as Assistant Site Manager on Richmond Point. He is responsive, diligent and always puts the customer first. I’ve been grateful for his support and help since moving into the property.

Matthew · 1 November 2023

★★★★★ 5/5

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A new beginning in Garstang

In March of this year we first visited Heritage Park in Garstang and met Andrew Rhodes in the Sales Office. Little did we realise that 9 months later we would have been in our new house for 5 weeks. The whole journey with its ups and downs was supported by Andrew every step of the way. He made what can be a very stressful journey so much easier. We are very pleased with the high standard of our new house and would recommend viewing Rowland Homes at any time.

Nick · 6 December 2023

★★★★★ 5/5

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I recently moved into a Rowland Homes…

I recently moved into a Rowland Homes build a year ago, and I couldn't be happier with the experience. Good attention to detail and craftsmanship throughout the house, you expect pages of snags when you buy a new build but of the snags picked up by surveyors, all were minor that were sorted very quick. I want to mention specifically Assistant Site Manager Peter for his exceptional commitment; he consistently went above and beyond to address any concerns or queries promptly. His dedication very much enhanced the overall positive experience of settling into my new home.It it werent for the amazing experience with Pete and his support during and after build it’s be 4 stars, only because of experience at point of sale (not during build), the mandated 30 days to complete (which normally takes around 40 days) isn’t possible and I was told by head office if I didn’t sort it the property would be put back on the market. Not a stressful experience unique to me but that was litterally the only issue I had. Loving the house, the support and the neighbours 🙂

Chris · 16 November 2023

★★★★★ 5/5

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Thumbs up for Rowland Homes

We started our house buying process 7 months ago at Richmond Point in Lytham St Anne's. We're not from the area so needed a certain amount of flexibility as well as extra detail from the Rowland team, not having the local knowledge that we'd have liked. We were guided along the purchase process with regular phone calls to check where we were up to with our progress and kept up-to-date with our moving date once we had completed everything on our side. Our moving date was pushed back around 2 weeks due to an on-site theft of front doors but otherwise, it was a seamless process.Since we moved in 2 months ago, we have had many dealings with Rowland staff and contractors due to the expected snagging list that comes with buying a new build. Issues have been small such as windows/doors needing adjustment, small scratches on high-gloss kitchen doors, tile repair, re-sealing/re-grouting of areas of bathrooms which weren't quite up to standard, re-sizing of internal doors once we had our own carpets fitted, re-fitting of loose flag stones and minor electrical works such as re-wiring switches that weren't switching on the expected lights. Rowland also sent a decorator to us for the day to touch-up and areas of paintwork we weren't happy with, including damage we did ourselves when we moved our things in.I have worked on many sites and dealt with numerous site employees and have never dealt with such professionalism and courtesy on a blanket scale. Not only the Rowlands employees themselves but also the contractors have all been personable, knowledgeable, professional, friendly and extremely flexible when working around my 1-year-old's naps. Any construction vehicles have rushed to move out of my way if they have blocked the entrance / exit to my street and they always apologise for the inconvenience. I have to mention Shaun by name who has coordinated all of the works that have taken place for us, checked that we're happy with the work once it's been done, kept us up-to-date with who should be contacting us and when, and generally been a friendly face which has been much appreciated when newly moving into the area and knowing nobody. It has taken a lot of coordination on some occasions, with some unavoidable cancellations etc but Shaun has always endeavoured to get things done when we have needed them and hasn't once made us feel like we're asking too much.We're really impressed with the Rowlands team, we love our home and the lovely neighbours are a bonus.

Rebecca · 10 November 2023

★★★★★ 4/5

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Beautiful house well built

We bought our first home in the UK from the heritage park development of Rowland homes and have had a very positive experience so far with the company and process.The quality of the house was brilliant. We got a professional snagger who identified several issues most of which were decorative and cosmetic. The site manager and assistant quickly got to work fixing all the issues and by 3 weeks, they were all mostly fixed or had been booked in for fixing. Things that needed replacing were replaced and we were adequately compensated for the issues we opted to forgo. This is actually a 4.5 review just that there's no way to choose that option.The only reason this is not 5 stars is that we haven't lived in more than 6 months so I will update the review after 6 months. So far, we love our house and love the locality.

Chidinma · 10 November 2023

★★★★★ 5/5

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An excellent experience and a beautiful house

We purchased and moved in within 5 weeks. Rowland worked with us on a weekly basis and their conveyancing team were excellent with our solicitor. Site manager has been really excellent on site. Snagging, small issues and queries all sorted speedily and with good humour and pleasantness. The house is bigger than we expected and room sizes generous- which was a surprise to us with usual talk about new builds. We genuinely can’t fault our experience so far and we’re delighted with a house we can just relax in after years of renovation projects and old house issues. Highly recommend if they have a development in your area.

SAnderson · 16 October 2023

★★★★★ 1/5

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Avoid this builder.

Omg where do I start. Initially the sales person was a complete liar who causes no end of problems. He smokes in the sales office too which is gross at best. We have had no end of snagging (not small issues either). The customer care team are never available other than to ask you to email in and the replies are usually two weeks plus. I would avoid buying from these builders at all cost. The only positive we have experienced is moving to a beautiful area.

H.M · 25 September 2023

★★★★★ 5/5

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Bought in Richmond Point

Bought in Richmond Point, Luke the site manager (who gets the 5*) has been excellent throughout the process and helping to understand the various different components.

Alistair · 20 November 2025

★★★★★ 2/5

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Nice house, BAD service

Love the layout and design of the house. Competitive pricing for the area. Extras are overpriced (but that's all bew build companies). I could NOT recommend house purchases with Rowland as their after sales service is shockingly bad. Over 12 months we have been waiting for remedial works to be completed (and in many cases even looked at). The only reason half of our snag list had been resolved is by going direct to the contractor. Excuse after excuse of why works haven't been completed. And most of them time they say they will get in touch but never do. I very very rarely ever review companies but in this case I felt it important to pre warn others of the non existent after sales service from Rowland.

MR · 10 September 2023

★★★★★ 5/5

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Jubilee gardens Euxton

What can we say about our forever home … Kiera our sales executive went above and beyond for us threw the whole home buying experience .. nothing was too much trouble her professionalism is second to none ! The specification on our home is top spec … even our snagging list only contained 2 points .. a little bit of painting on the bottom of a door … we love love love our new home .. Sam the site manager and Luke are always on hand if we have any questions .. absolutely fantastic team .. and thanks look for showing us how to work the heating system for the umpteenth time! Thanks to every one at Rowland homes😊😊😊

Julie · 8 September 2023

★★★★★ 1/5

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Customer Service and After the sale experience.

The customer service and after sales experience from this company is absolutely horrendous. Bought half a million pound house… and it’s basically.. here’s your keys now F off! So many issues unaddressed after 3 months of moving in, and constant excuses of staff turnover etc etc. They have no problem throwing up new house after new house, but can’t fix the shoddy finishing and terrible build quality in our new house 3 months on! We have been nothing but patient and gave them plenty of chance to get it sorted. And then we have just found out that some other people on site (who have moved in after us) have ahead most of their issues resolved!! Clearly we have been too nice and far too patient. Disgraceful company.

Mike · 6 September 2023

★★★★★ 5/5

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I can't say enough about the…

I can't say enough about the development and sales manager Andrew. Site Manager been great too, Peter. Heritage park wonderful home and beautiful location. Lovely community already xx Thank you Rowlands 😁

Donna · 2 September 2023

★★★★★ 2/5

Trustpilot

Should have gone to Specsavers

We bought a house from Rowland in January and initially, everything seemed great. We handed the company a list of snags 7 days after moving in and the site manager seemed to take everything on board. He told us he'd start organising the work to be completed. The majority of the 200-odd issues were small and showed a lack of care - bad painting work etc.The first issue came when they sent a man round to do some painting and he splashed paint on our brand new dining table. We raised this with Rowland who denied responsibility. We had no proof so we left it there.Months passed and work was very slow but it seemed that they were progressing through the list. I tried to be patient as I know it can be difficult to get tradespeople at the moment. I was also very reasonable, telling them not to bother replacing certain items (such as a scratched towel rail) as I felt it was wasteful. Then we heard nothing for a while so I tried multiple times to contact the site manager (we were told we MUST go through the site manager not the Customer Care dept). After being ignored by the site manager for a couple of weeks, I contacted Customer Care and they said that we had been handed over to them (they hadn't bothered to let us know). At this point we've been in 7 months and very little has been done. We're still unable to use our bath and our front door is missing a seal (it was freezing in winter). One issue we're having is that the basin in the downstairs toilet has a crack in it which wasn't documented in our initial snag list, but that I mentioned in person to the site manager who said he'd add it to the list. We also had a plumber visit to adjust the basin and he saw the crack and said he'd let Rowland know. Rowland are denying all knowledge and refusing to fix the crack. Apparently I must have cracked it myself (no idea how I'd manage that). The best part of it is, it can be seen in a photograph taken four days after we moved in and they're pretending they can't see it!!My advice to anyone buying from these people is to document EVERY conversation with them in an email. If they take photos of something, don't assume that's enough, send photos yourself. Call and email them weekly until they fix your issues. Be meticulous. It seems obvious in hindsight but when you've got a full time job it's difficult to keep on top of the progress of over 200 issues. Done complaining now, off to buy a new sink (the cost of which is 0.012% - or 1/8200 - of the amount I paid Rowland for the house).

Emily · 24 August 2023

★★★★★ 1/5

Trustpilot

Would not recommend at all

Would not recommend at all. We bought our house in 2016 ever since we have had nothing but issues. we had no drainage in our garden which resulted in a garden we could not use. We pay leasehold for the land also. The roof has leaked twice we have had it repaired to be told it shouldn’t have happened. Our toilet wasn’t connected correctly which resulted in a leak into the hallway this caused 2 leaks. The oven didn’t work fully when we moved in and we had lots on our snag list that never got fixed but we were sick of chasing them we left it. We have now got another leak from the bathroom. The amount of money spent trying to fix the issues cause by the poor workmanship is a joke. Would not recommend Rowland homes.

Homeowner · 2 August 2023

★★★★★ 1/5

Trustpilot

Get a professional snag list

Been here coming up a year. We were looking forward to our new home, what a disappointment, leaks, mould, we even had a flood, garden is like a swamp, the whole build and workmanship is dreadful. From the first time we stepped into the sales office Jordan comes across lovely, until you correct him then he gets on his high horse and denies he ever said it. He also vapes in front of us, which is extremely unprofessional. The fact he shows up on TikTok in his underwear which I really don’t want to see is just not right when your representing a company and living on site, I don’t care what you do in your own time but that’s too much, more appropriate for Onlyfans.

Sharon · 6 March 2025

★★★★★ 1/5

Trustpilot

Rowland Homes Flooding Local Residents

Rowland Homes have begun a new development on Nell Lane, Leyland. A pipe has been put directly on to the lane and surface water from the site has flooded the lane and onto the A49 which is a main road. When contacted Rowland homes took zero responsibility for the flooding caused by their actions

Jamie · 5 December 2024

★★★★★ 1/5

Trustpilot

I could help but I won’t because I don’t have too!

Another horrible experience from this company. Astonishingly rude! What do you want? To level the ground? Erm yes i’m afraid of floo…. Hadn’t finished the sentence and ‘the regulations say I don’t have to so I’m not. But it will flood. The floor of your house is there (indicating approx 3”) so won’t get into the house. So the line that’s there which is caused by moisture isn’t the result of water? Even though it’s no where else? No. Perfectly normal. Ok. So it won’t flood. No. Can I video you saying that. No. Is there anything you can do to help me? I am worried because I was told it will flood? What like a gesture of goodwill? Pah no id have to do that for everyone and I don’t have to so Im not. WOW! But my garden is the only one with a hump. See what you’re saying but I won’t be doing anything about it. Double WOW. As a customer care representative, this must be how the company expects their staff to behave. Sad really because the previous lady I spoke with was lovely. If I could give a zero I would!

Singalongatrace · 29 June 2023

★★★★★ 1/5

Trustpilot

It’s the weather

I have had a reoccurring issue with my patio doors. The one door wont open. The other won’t lock. Apparently, ‘it’s the weather’. Twice someone has been out to ‘adjust’ or bash the receiving fixture. Now I’m not an expert in matters relating to doors, but I can smell manure. Apparently these things get better in the winter. Great i’ll make sure someone breaks in then! I can’t believe no one else has this issue with plastic doors:..well thought through at the planning stage.

Singalongatrace · 26 June 2023

★★★★★ 1/5

Trustpilot

Nice house, poor customer service

To be honest, the house itself looks like it's well made and we didn't come across any major issues with it. However, the problem we had was with the garden.Right from the beginning, the drainage was terrible because the soil was mostly clay, and it just wouldn't drain at all. We tried seeding the grass, and the site manager told us that it would improve after a year, but even after a year, it was still just as bad. We could hardly walk on it even days after raining. We brought it up with the site manager again, and he acknowledged the issue, but he had to check with his manager to see what could be done. He didn't get back to us, so I had to follow up after a couple of months. He came back with the same answer, but he never got in touch with us again, and I foolishly didn't chase him up.After the winter, we checked the garden, and it still hadn't improved at all. We contacted Rowland, but they said that the warranty had expired, and there was nothing they could do. We should have been more persistent, but what really annoys me is that their customer service just gave us the runaround, saying that there was no warranty and that it was our problem, didn't care at all. If they had come up with a sensitive response, I would have been ok, but just to not care at all, tells me everything I need to know.This makes me think that: 1. They don't care about their customers after they've made the sale. 2. They'll be helpful before the NHBC survey, but if there's a costly issue, they'll try to avoid helping.3. Site managers can't be trusted. So my advice is, if you buy a house from them and have an issue, don't wait, keep following up and don't give up. They'll try to avoid it if it's a big issue.In the end, we ended up paying an outside company to fix the garden, and now we don't have any more issues.Edited: response to my review is as unhelpful as customer service has been when dealing with the issue. How can we monitor if after 2 years you will not care at all due to not having warranty? And the site manager said drainage was not normal.

Luis · 31 May 2023

★★★★★ 1/5

Trustpilot

Issue ignored

Not happy with the customer service - we had an issue in the first months after buying the house, I was told to wait and the issue was going to get fixed itself with the time- ok, we wait, but nothing changes. After a year we raised our concerns again, the site manager agrees it is an issue but we don’t hear after following up. Then I have chased it this year again and they now tell me that my 2 year warranty expired and they can’t help. Great, isn’t it?

Paula · 18 April 2023