Rowland Homes Ltd Garstang reviews

★★★★★ 1/5

Trustpilot

Do not buy a Rowland home !

Bought last year , had to pay extra for turf £850 which i was told was grade A stadium turf, turns out it is the worst turf ever it is just thatch which you would cut your feet if you walked on it! just lied to at point of sale , i was even charged extra £130 for an outside tap which was already there as the site manager Simon fitted them as we was watering turf at neighboring plots ...............then i find out that my house has not been fitted with lead flashing as we were told the site was broken in to and some stolen , so they put on flash-band which looks terrible and will not last any time at all.....just a cheap botch up job...the finish in the house is shocking as well no attention to detail whatsoever !the brick work is shocking as well just a horrible finish and no need for it really its just a operation that tells you lies at point of sale ....i was missed sold ...............when you ask Rowland anything you are wasting your time !!if i could turn back time i would not buy a Rowland home , and i would not recommend anyone who is thinking of doing so ......i dont mind mistakes but when your lied to and they are not willing to fix things then its to big a risk!

Joe · 28 June 2020

★★★★★ 1/5

Trustpilot

Terrible customer care

Terrible customer careI wouldn't use them if I could avoid it. I love the layout of my house and the estate that we are on. However the information we were given when buying constantly changed which made for a stressful buying experience. When we first moved in we had a list of issues that were very slowly resolved. As we were living in the house we also noticed other issues. When we reported them, the customer service team were vile. They put the phone down on me and were very difficult to deal with, having no regard for the fact that we had just had a small baby. In fact one of their plumbers tipped baby items out of a washing up bowl that was just for her stuff and emptied the ubend into it. We had to go through the NHBC to get some things done as Rowland were just refusing to fix issues. We eventually got a letter from Rowland that basically said sorry you are upset, not sorry that we messed up. We eventually got money back to repurchase the washing up bowl and baby items, but the bigger issue was that I had to rush out to buy new stuff before she was next due a feed. Very stressful. We are now 3 years in, finally all the issues are sorted, but now we are seeing that the house isn't ageing well. Edgings from tiles are starting to come away, poppers in the ceilings, paint on the back door is coming off. Just things I wouldn't expect from a pretty new house.

L · 19 June 2020

★★★★★ 5/5

Trustpilot

Steven at sandpiper grange

Steven at sandpiper grangeSteven is very a helpful and polite person, easy to talk to always happy to help when ever he can. My wife and I can not wait to move to our new home at sandpiper grange. Highly recommend.

Warren · 20 December 2021

★★★★★ 1/5

Trustpilot

No better than most house-builders…

No better than most house-builders today.Poorly constructed houses, squeaky/unstable floor in our spare rooms. Rowland refusing to accept responsibility (house is 3 years old).Half our development is Leasehold and the other freehold. We are Leasehold and were not told of the effects of this during buying the property. Now we are caught up in the leasehold scandal. We were pushed to use "Rowland's recommended solicitors", we now know why. Rowland still own the leasehold and we hope they will do the right thing and simply make them all freehold like the rest of the development. If they do, I will amend the review and sing their praises as they will be the 1st housebuilder to do the right thing (to my knowledge).

Jordan · 1 March 2020

★★★★★ 5/5

Trustpilot

Excellent support both before and after…

Excellent support both before and after sales. Couldn't be happier!

Phoenix39 · 22 June 2024

★★★★★ 1/5

Trustpilot

Where has common decency and customer…

Where has common decency and customer care gone in today’s market??? The morals and ethics that your staff and management demonstrate say a great deal about the way a business operates. I would hope that when you are building something as important as someone’s home that these good principles would be a fundamental part of a decent company. Clearly Rowland Homes aren’t a decent company and looking at the reviews here I am now not surprised by our experience.Tried to take advantage of the good nature of my retired parents-absolutely disgusted. Poor service across various levels including a Sales Manager! If thinking of buying Rowland-don’t bother, there will always be other builders and other houses, hopefully one that might value your custom!!

Samantha · 9 November 2019

★★★★★ 1/5

Trustpilot

Avoid Rowland

After spending the largest amount of money I ever spent, here we go. To be fair the house was built to a fairly good standard, luckily for me I’m a senior site manager (old school joiner) so I went over it with a fine tooth comb, to be fair it was always going to have snags, this I understood. On to aftercare, what an absolute joke of a company, they rush to finish to give you the house & say find your faults & we will deal with them, rubbish, nobody ever returns call or emails, the sub contractors that they use are clueless, there site manager doesn’t manage anything. My partner came home from work last week to find all our lights & garden ornaments smashed by no doubt there we don’t care about you workforce, because they were rushing to finish of the property next to us. Best thing I can say is if your a diy-er or in the trade deal with all your own issues then you don’t have to let them in the house, if not don’t buy as you will get yourself so worked up you will feel like exploding. Would I buy again NO NEVER.

Mark · 2 July 2019

★★★★★ 2/5

Trustpilot

Built without pride

The problem with Rowland homes is they are built on the cheap using the cheapest building materials possible..the workforce are mostly made up from sub contractors who usually only stay around for a few months if not weeks then disappear and just replaced, so basically there are doing the work quickly and without any pride in the job, get paid and leave.this is evident in the build quality. Snagging lists usually are pages long and it takes months for them to fix anything that has broken. This is again down to passing the problem on to the sub contractors who then take months to come and fix things however they turn up without the correct tools or equipment. So back to square one.On reflection I would never buy a Rowland home again knowing what I do now. Even though I feel the house designs are very good and use the maximum space available which is credit to the architects. However due to the above quality the overall feeling is disappointment . My advice is just ignore the show homes ask people who live on the estate what they think! Then you will have your answer.

Philip · 11 June 2019

★★★★★ 5/5

Trustpilot

Stephen at sandpiper grange was…

Stephen at sandpiper grange was extremely helpful today and very informative about the new site, properties available and ways to buy! I am really looking forward to speaking to Stephen again - lovely guy! Thanks for your all your help,Rebecca

Rebecca · 14 August 2021

★★★★★ 1/5

Trustpilot

Check with your conveyancer before you buy!

LATEST UPDATE - THE DIRECTORS OF ROWLAND HOMES AND THE DIRECTOR AND EMPLOYEE OF HML GUTHRIE HAVE REFUSED A MEETING WITH THE MP OF CONGLETON CHESHIRE TO DISCUSS THE 2 YEAR OLD PLUS PROPERTY MANAGEMENT DISPUTE WITH THE MEMBERS OF SANDBACH MANAGEMENT COMPANY. PLEASE NOTE THAT THERE IS A CONTINUED DISPUTE WITH THE PROPERTY MANAGEMENT AGENT AND THE FORMER/PRESENT DIRECTOR OF OUR COMPANY AND LEGAL ACTION IS BEING CONSIDERED TO COMPLY WITH THE CONTRACTUAL POSITION OF THE MEMBERS SALES CONTRACTS AND THE STATUTORY POSITION OF SECTION 476 OF THE COMPANIES ACT TO HAVE THE ACCOUNTS AUDITED FROM 2013 TO 2017. THE MANAGEMENT COMPANY HAVE BROKEN COMPANY LAW ALONG WITH THE FORMER DIRECTOR OF OUR COMPANY TO HAVE THE ACCOUNTS AUDITED. ALL THE INFORMATION IS FACTUALLY CORRECT. Please note that all Rowland Homes sites offer a Freehold home but there is a management fee charge applicable. Please note that residents have asked the Directors of Rowland Homes and the Director and employee HML Guthrie for our long standing dispute since March 2016 to be referred to an arbitrator as per the special conditions relating to the TP1 part of the contract. The accounts of the management company which are held in trust ending period 31st December 2017 have been compiled by the accountants on the basis of unaudited accounts. The residents have requested that the accounts be AUDITED by a competent accountant as per the TP1 contract. The Directors of Rowland Homes and the Director of HML Guthrie and their employee refuse to appoint an arbitrator to hear the dispute of its members of the company.

Property · 9 November 2018

★★★★★ 1/5

Trustpilot

Richmond Point Review

Richmond Point Review, Think Twice Before Buying Off-Plan

Andrew · 30 July 2025

★★★★★ 5/5

Trustpilot

Finch Park Rowland Homes

Excellent service, friendly atmosphere and professionally handled throughout the processes.Kiera from Rowland Homes sales Team is a credit to the company ⭐️ ⭐️⭐️⭐️⭐️ Would highly recommend!!!!! Thank you 🙏 😊😊

Gaz · 28 March 2022

★★★★★ 5/5

Trustpilot

Excellent to purchase from

Excellent to purchase from. Respond promptly to any questions and follow ups

Mark · 18 November 2023

★★★★★ 2/5

Trustpilot

Customer Care Can be an Issue

In many ways I have been quite happy with our purchase in 2017 and the company offers quite a good customer care package (well on paper anyway). However that has been marred by more recent requests for after sales care, more in terms of the way snagging is now handled. I am glad that we do not have a serious problem as with relatively minor problems, customer care is now proving difficult.

John · 27 April 2019

★★★★★ 4/5

Trustpilot

Having great experience so far

Early days for us but so far we're impressed. Can anyone comment on whether upgrading hard flooring is worth the money. How much per sq metre?

Jane · 27 September 2021

★★★★★ 2/5

Trustpilot

Disappointing quality and customer care

Moved into Levens view January 2014.

Stuart · 17 December 2024

★★★★★ 3/5

Trustpilot

garret fields common areas

Common areas left in very poor condition drain have a lot of rubble in them, Once houses sold them become unhelpful

Peter · 28 July 2020

★★★★★ 1/5

Trustpilot

When trying to get details of mmgt…

When trying to get details of mmgt company on unadopted estate they built very unhelpful and would not assist at all in helping to get details of what it didn’t cover, caused significant stress to my elderly parents by their lack of compassion or understanding

Aka · 21 July 2020

★★★★★ 1/5

Trustpilot

Terrible

Terrible! Have a sick 8 year old son who has to live with black mold on a 3 year old 250k house! Spent a week asking for help to be ignored. Do not buy!!

Lee · 24 February 2021

★★★★★ 1/5

Trustpilot

Do not buy a home from this company

Do not buy a home from this company. The build quality is incredibly poor, the products used are poor quality and badly fitted. Customer service is non existent.

HDD · 31 January 2019

★★★★★ 5/5

Google

Rating only, no written review.

Mark · 29 April 2024

★★★★★ 5/5

Google

Rating only, no written review.

Steven · 12 April 2024

★★★★★ 5/5

Google

Great

Kieran · 25 March 2024

★★★★★ 5/5

Google

Rating only, no written review.

Ian · 25 March 2024