Rowland Homes Ltd Garstang reviews

★★★★★ 5/5

Trustpilot

Positive purchase of a rowland home

We bought a rowland home in ulverston and can honestly say it was perfect. We had a few build delays and moved in 3 months after the original date but it’s defiantly been worth the wait. We had a few snags mainly decoration which have been sorted within 2 weeks of us being here. The site managers are fantastic and very helpful getting these little problems resolved.

Melissa · 16 February 2022

★★★★★ 1/5

Trustpilot

Damage to my property 4 times in the…

Damage to my property 4 times in the last 2 months from builders now I have a load of scaffolding poles across my new plants and killing my tree, I have spoke to them with no joy so I have complain on here to get there attention.

Saf · 7 December 2023

★★★★★ 1/5

Trustpilot

Drainage in properties is terrible

Drainage in properties is terrible, have had theee water leaks in 3 different areas. One downstairs from the toilet and 2 upstairs from different bathrooms, water through ceilings. Disgraceful craftsmanship and poor quality housing. Looking to move out of a Roland home.

James · 28 January 2024

★★★★★ 5/5

Google

Absolutely brilliant. I can't fault Andrew he has been with us from start to finish. Very professional and a credit to Rowlands homes. Enjoy your Roland cakes 🤣🤣 Site Manager also a lovely helpful guy. Beautiful estate ❤️ …

Donna · 25 March 2024

★★★★★ 5/5

Trustpilot

Superb Customer Service

Customer service experience has been fantastic. All issues and snagging have been dealt with swiftly and communication has been excellent throughout. Would highly recommend.

Thomas · 18 October 2024

★★★★★ 5/5

Trustpilot

I purchased my home at their Richmond…

I purchased my home at their Richmond point site. The team on site were excellent and the finish superb. They discussed with me the details before build and even supportive after a year of moving in with an issues with fast remedial action.

Nicky · 16 October 2023

★★★★★ 5/5

Trustpilot

We love our Rowland home!

We love our Rowland home! Sales staff, contractors and site staff have been very friendly and approachable throughout the whole process. The finish of our home was wonderful and any settling in issues were resolved quickly. Would 100% recommend.

Mrs · 13 January 2024

★★★★★ 5/5

Trustpilot

Quality Service Received at Finch Park

We have found Kiera our sales manager at Finch Park to be very efficient, friendly and helpful. From the first telephone call to arrange a visit to review available property types, reservation, legal exchange, selection of options and weekly build updates she has been excellent in all communications. Very professional approach. We are awaiting completion and looking forward to dealing with her till then and beyond

S · 9 December 2020

★★★★★ 5/5

Trustpilot

What a great experience

Buying a house with Rowland has been a good experience until now. We arent's knowledgeable about the buying process at all but Kiera gave us all the guidance. She is an amazing person, all our question is always answered on time.She is keeping us up to date on all development phases. We don't have any complaints so far. I can't wait to move in.

Aline · 6 December 2020

★★★★★ 5/5

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Levens View ‘Shangri La’

Wonderful site, Fantastic location and a great house.

John · 19 April 2025

★★★★★ 5/5

Google

Absolutely brilliant. I can't fault Andrew he has been with us from start to finish. Very professional and a credit to Rowlands homes. Enjoy your Roland cakes 🤣🤣 Site Manager also a lovely helpful guy. Beautiful estate ❤️ …

Donna · 19 September 2023

★★★★★ 5/5

Trustpilot

Richmond point

Site manager Pete at Richmond point is absolutely fantastic- can’t thank him enough for all his help and support

Georgia · 9 October 2024

★★★★★ 4/5

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New Owner Meadowgate

Completed today on a house on the Leyland \Farington development. Very happy with the property and Andrew the salesman has been brilliant all the way through, approachable and always happy to help. He has helped the process be as smooth and stress free as you could hope it to be.

Mr · 26 August 2022

★★★★★ 5/5

Trustpilot

Rowland Homes Sandpiper Grange

Rowland Homes Sandpiper Grange. We have just reserved our dream home on the above site with Stephen who has been AMAZING!Helpful, courteous, kind and an extremely genuine, caring man.We have love working with him to get our dream home process on the go. Angie & Lee

Angie · 20 January 2023

★★★★★ 5/5

Trustpilot

Amazing

Amazing Amazing Amazing Could not be happier the service give second to none . Absolutely love our New Home Mat at Riverside Place has looked after us Nothing is a bother Great Customer Service asset to your company :-)))

Julie · 19 August 2023

★★★★★ 5/5

Trustpilot

Early bird reservation at Sandpiper Grange

Recently got an Early Bird reservation with Stephen at Sandpiper grange. Couldn’t speak highly enough of him after he made the process very easy after a frustrating time finding a house. Very nice guy who clearly cares about the customer, the houses and the local area would definitely recommend going through Stephen and Rolland

Aiden · 30 August 2021

★★★★★ 5/5

Google

Never looked at new builds before and the representative in the show home was most helpful knowledgeably dealing with all our questions.

Anthony · 29 April 2024

★★★★★ 5/5

Trustpilot

Visited Sandpiper Grange and had a…

Visited Sandpiper Grange and had a really great experience with the Sales Representative. Now saving up for our deposit after speaking to Acumen. Looking forward to meeting up with our Sales rep Stephen

Mrs · 8 August 2023

★★★★★ 5/5

Trustpilot

Reservation - Sandpiper Grange

Have now officially reserved a plot at Sandpiper Grange after getting an Early Bird last August. Stephen has made the process very easy and is very supportive and can’t thank him enough. I am looking forward to the next steps and hopefully moving in later this year!

Aiden · 15 February 2022

★★★★★ 1/5

Trustpilot

I would avoid at all costs

We are neighbours to a Rowland Home development. Given they are investing into the area and will be here for several years they have an atrocious attitude to people. They are arrogant, aggressive and single minded to the detriment of any ethical or moral considerations. They appear to have a total disregard to long term relationships and client care. They appear to seek conflict and their default position appears to be awkward even with basic requests. I would hesitate on spending any money with them as Our experience would suggest that client support and aftercare would be very difficult. Homes are long term investments and I don’t believe that Rowland Homes have the attitude to their clients, neighbours or surrounding area.

Rob · 2 August 2021

★★★★★ 1/5

Trustpilot

They got your money?....you're screwed!!

My wife and I decided buy a Rowland Home in the Pear Tree Grange development in Euxton. A lovely 4 bedroom Hatton with sizeable garden. The cost was £333k so for that price we were expecting 5* quality and service. All the sales team were great to deal with, very helpful and enthusiastic to ensure you were happy with your home. After paying the £33,000 deposit and signing up for a 27 year mortgage, we started going through the options available. Tiles, kitchen colours, where we wanted plugs etc. We were told to sign a plan showing the layout of our property to say we were happy with where the plugs where, taps, tile colours and waited for our home to be made as we were one of the last houses on the estate to be built.The months rolled on and from the muddy field where our house was (seen from a distance as the road our house was on was blocked off) we finally (6 months later than planned due to covid) got our house.We started seeing the first problems minutes after entering the house for the first time on our walk around with a member of the team. Marks on the wall, missing groat, scuffed light fittings, over 30 snags in total....all would be fixed as part of our 7 day snag list which Rowland's would sort ASAP....or so we thought. The biggest issue by far which hadn't been on any plans we had seen, not even the plan we had signed and we hadn't been informed of was a great big 3 foot deep, 4 foot wide drainage ditch that ran the whole length of our garden. Filled with stagnant water, flies and the remanence of building materials that the builders couldn't be bothered to put in the skip, a car battery, a tool box, breeze blocks. We have 2 kids both under 5 and this was a health hazard to say the least. When I pointed this out the Rowland staff on the walk around shrugged as if to say 'Good luck getting it sorted....we've got your £33k now.'To cut an already long story short, after 7 months of living here, it took Rowland's nearly 5 months to sort out the simplest of snags on our 7 day snag list. We've had holes cut into our walls by an emergency plumber trying to find an ill fitted water pipe that had water rolling down the walls and onto our wooden floor and the ditch? Well according to Rowlands, our signing of the plan that didn't feature the ditch in any way is proof that we knew that our garden had the ditch and they have wiped their hands clean of the whole thing!! We are currently seeking legal advise and will be taking this further as no indication that a waterlogged ditch was on any plans and we certainly weren't told about it. Not that it matters to Rowland.....they've already got your money!And that's the whole point. yes you'll have many on here praising Rowland and giving them a 5 star rating, but you'll notice that those reviews are from people who are currently in the process of buying a house. The reality once you've moved in is very, very different. Once Rowland has your deposit, has you signed up to the mortgage and your name on the dotted line and you've finished your role as a cash cow, they will treat you like yesterdays gone off mince.In hindsight, if we'd known how we'd be treated, had we known of all the problems with the house and dealing with Rowlands to sort them, we wouldn't have bought this house and we would have gone to a more reputable developer. If you decide you really want the house they're selling then be prepared for many problems and ready to deal with a developer that doesn't care enough to sort them out.

C · 25 June 2021

★★★★★ 2/5

Trustpilot

Let me say at the outset that we love…

Let me say at the outset that we love our House on Pear Tree Grange, and if was finished to a great standard by the Foreman, Neil and when its finished the Site will look great.Our current issue is our Garden, which is essentially a Puddle across the width of the property, but Rowland expect us to monitor it over the coming months which will leave us with an unusable Garden next Spring and Summer.Don’t expect good customer service and don't expect a Garden you can use.

Ruth · 12 May 2021

★★★★★ 1/5

Trustpilot

Formal Complaint Regarding Outstanding…

Formal Complaint Regarding Outstanding Issues at Levens View

Kath · 28 September 2025

★★★★★ 1/5

Trustpilot

Living in the dark ages!

After Service is terrible. No fibre broadband available as promised and when we found community funded or charity funding to bring fibre the the estate Rowland Homes blocked this at every opportunity, seems they like to mis sell their customers and keep them in the dark ages!

Jack · 30 October 2020