Farrell Heyworth Garstang reviews

Thank you for taking the time to leave a review. Customer service is extremely important to us and any feedback we receive will help us to maintain our high standards of customer care.I’m sorry you felt disappointed by the guidance you were given in February that you would be likely to find a suitable home to buy. This guidance will have been given based on the property market and economy at the time which has seen some changes over the following months. We cannot ever guarantee that a customer selling their house with us will find a suitable property to buy, as this is entirely beyond our control. As selling agents we have a duty to help you to sell your property for the highest possible price and I’m pleased to hear my colleagues were able to achieve an offer you found acceptable in what can be a challenging market.Kind regards,Jeremy Collins, Director

Thank you for taking the time to leave us a review. The experience of tenants in all our properties is extremely important to us. After investigating this matter I can see that my colleagues have attempted to resolve the issues with your boiler from the day the faults were reported. My understanding is that they have found the boiler provider slow to provide the parts necessary for them to conclude the repair. This must be extremely frustrating for you but I can assure you that our team have done everything in their control to resolve the problem and will continue to do so.I’m aware that you have spoken with one of my colleagues recently and hope that you are reassured that we are doing everything we can on your behalf.Kind regards,Jeremy Collins, Director

Thank you for your feedback. We’re sorry to read that you feel so dissatisfied with your experience. We take comments of this nature seriously, particularly where concerns are raised about communication and service levels. The upfront charge you reference relates to compliance and marketing set-up costs, which are clearly outlined within our terms of business at the point of instruction. Likewise, any deferred marketing or cancellation fees are detailed within the signed agreement and become payable if the contract is terminated early. These are contractual terms rather than discretionary charges. That said, we never want a client to feel unheard or unsupported. If you would be willing to contact your local branch directly, we would welcome the opportunity to review your concerns and discuss matters. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for your kind review. We’re so pleased to hear that our Garstang team were helpful, responsive and proactive, helping to make your house purchase a smooth experience. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave a review. Customer service is extremely important to us and your custom is highly valued. We understand it has been very frustrating not to be able secure your chosen property. We are duty bound to act on the instructions of our clients in all matters relating to their property, as we have in this case. We have a legal duty to inform our vendor clients of every offer that is made for their property and any increase in offers made. I have investigated this matter and can confirm that your increased offer was communicated to the vendor.When a sale falls through, as in this case, the property is automatically re-marketed at the initial price. In this case the property was withdrawn from sale shortly after this took place.Again, we can understand your frustrations in this matter but we are duty bound to follow the instructions of our clients.If you have not yet found your ideal home our team are still here to help.kind regards,Jeremy Collins - Director

Thank you for your feedback. We’re sorry to hear that you are unhappy with your experience so far. For clarity, Farrell Heyworth do not currently advertise on Zoopla and we do not state that we do, although we have used the platform in the past. Our marketing strategy is focused on Rightmove, the UK’s largest property portal, together with a range of targeted digital marketing tools designed to give our clients’ homes the best possible exposure. We have asked for further information to help us identify your case and look into your concerns in more detail. As this hasn't at this time been provided, we haven’t been able to review the specifics of your situation. We would, however, very much welcome the opportunity to discuss this directly and address your concerns, please contact us via your local branch team if you would like us to do so. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave your feedback. We’re sorry to read that you feel so strongly and appreciate the opportunity to clarify a key point. When maintenance is required at a managed property, the decision on who carries out the work always sits with the landlord. We are very happy to facilitate contractors of a landlord’s choosing, or alternatively we can recommend contractors we have previously worked with if this is preferred. There is no obligation to use any supplier suggested by us. All fees and notice periods relating to management agreements are clearly set out within our terms of business at the outset, and our aim is always to be transparent and compliant in how we operate. We’re pleased to hear your comment regarding our office teams, and we would welcome the opportunity to discuss your concerns in more detail if you wish to contact our lettings team directly. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience and that our service did not meet your expectations. We have been unable to match the contact details provided with our records to identify your property, so we would encourage you to contact your local Farrell Heyworth branch directly so we can review the matter in full. For clarity, our marketing fee covers a comprehensive digital marketing package designed to maximise exposure, including professional photography, enhanced listings on major property portals and targeted online advertising. We always work closely with our clients to achieve the best possible outcome, and we regret that you did not feel this was reflected in your experience. Best regards Jeremy Collins Director Farrell Heyworth

Thank you so much for your kind feedback! We’re delighted to hear that Chris was able to put you at ease and guide you through the process with confidence. It’s great to know that your experience was a positive one. If you have any more questions or need further assistance, don’t hesitate to reach out. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave feedback. I am so pleased that Karen and our Garstang team have been able to help you find and buy your new home. I'll be sure to pass your kind words on, they will be delighted. We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director

Thank you for choosing Farrell Heyworth to market your property, and for taking the time to share your positive experience with us. We're thrilled to hear that the Garstang branch acted swiftly and efficiently to help you secure an offer on your property after the first viewing. Our team is dedicated to delivering the best service possible, and it's great to know that they were able to meet your expectations. If you have any further needs or questions as you move forward with your sale, please don't hesitate to reach out. We appreciate your recommendation and look forward to assisting you further. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for your feedback. We’re sorry to hear that you feel this way, as this is not the experience we aim to provide. We would welcome the opportunity to understand your concerns and review what has led to this impression, should you be willing to share further details with your local branch. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for your kind words and continued loyalty over the years. We’re delighted to hear everything has gone smoothly during your time with us and we truly value your ongoing trust in Farrell Heyworth. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for sharing your feedback. We are very sorry to hear about your experience and the concerns you have raised. We take professionalism and the standard of our communication extremely seriously, and we are disappointed to learn that you feel we fell short in these areas. Your comments will be reviewed with the relevant team to ensure they are addressed appropriately. If you are willing to provide further details, we would welcome the opportunity to investigate this matter fully. Please contact your local branch so we can look into it further. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave a review. I'm sorry to hear you were disappointed with the service you received. Customer service is extremely important to us and your custom has been highly valued.We wish you all the best for the future.Kind regards,Jeremy Collins - Director

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.Our branch team were surprised to hear you were unhappy with the service you received following our successful sale of your property. If you would be willing to expand on your review our branch team would be grateful to hear from you. This will help us to identify the difficulties our customers may be experiencing so we can continue to provide the exceptional customer service standards our customers expect.Kind regards,Jeremy Collins - Director

Thank you for taking the time to leave a review. I'm sorry to hear that you were dissatisfied with the service you received when attempting to view one of our properties. Farrell Heyworth conduct 1000's of successful viewings every year and I am extremely surprised and disappointed, as I'm sure you are, to hear this has gone wrong in your case.if you are still searching for the right property our team would be delighted to hear from you.Kind regards,Jeremy Collins, Director

Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart. I think it's valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices.Our process is as follows:All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request.The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property.If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged. Unfortunately, we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers.If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event.Kind regards,Jeremy Collins, Director

Thank you for your review. We’re delighted to hear you would recommend our Garstang team and that you were happy with the service provided. We really appreciate your support and look forward to assisting you again in the future. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.Kind regards,Jeremy Collins - Director

Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart. I think it's also valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices.Our process is as follows:All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request.The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property.If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged. Unfortunately, we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers.If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event.Kind regards,Jeremy Collins, Director