Farrell Heyworth Garstang reviews

★★★★★ 5/5

Google

Liam and Janet were very helpful and professional in selling my park home quickly. Would definitely recommend

Hayley · 12 October 2024

★★★★★ 1/5

Trustpilot

Be careful with this company

Be careful with this company. We got landed with a 300 pound bill for their " digital matketing". Actually hidden in the small print and not disclosed at any point. Their digital marketing consisted of rightmove and on the market.

Shirley · 10 August 2025

★★★★★ 1/5

Google

I have been calling for a week now to try and view a property and the phone has never been answered and without an answerphone you can’t leave a message. I have sent an enquiry via RightMove and no response there either. How do they expect to sell your house for you if no one can arrange a viewing with them? Absolutely terrible

Lauren · 12 October 2024

★★★★★ 3/5

Trustpilot

Plain English Please

Saw a listing for a property with "offers over £120,000”. There had been an offer for £114,000 but had been rejected. If all went well, I was going to offer £118,000. Arranged a viewing on a Friday afternoon. Liked what I saw. At this point I decided to wait for a 2nd viewing before offering £118k as I wanted to check out the attic, it had solar panels fitted.So, I asked for 2nd viewing the following Friday. On the day of the viewing, I was told the price had been reduced by £10,000. The price now was £110,000 (not offers over) I offered the asking price and within 5 mins was told "the seller has accepted your offer. they want to complete within 2 to 3 weeks" this will come to haunt me very soon.Excited and dreaming of the changes I was going to make until 1 week later I received an email from FH. (I'm a 1st time buyer and have no idea how the process works. I don’t like lingo or shop talk, just give me plain English. Telling me “The seller has accepted your offer” which I took as literal is at worst an informal agraeement to sell to me and at best is “sold subject to contract”) So, the email went thus:I tried to call you earlier, unfortunately there has been another offer made on ******** Our client is asking for all parties to submit their best offer by 10am MondayMonday morning came and I received a call from FH about any offer I was intending to make. I asked why was an offer being considered when the client already accepted my offer.They explained because it’s a corporate client the property stays on the market until exchange of contracts. This was never mentioned before and had no idea that this was a thing. This is an important point that should have been communicated to me right at the start as this would have made me think twice about making an offer.So back to the phone call.I decided to offer the price I was going to offer 118k. 2 days later I received another call “The client wants to stick with me” A few more days went by and I’m beginning to think something's not write, I smell a rat, was this a bogus offer intended to push up the price. My gut is telling me YES.I've already spent several Hundred pounds at this point. I'm angry with FH they led me to believe the property was at the "Sold subject to contract" stage.A week went by with me getting angrier and angrier, Eventually I decided I couldn’t continue with my offer if the house was not going to be taken off the market. It’s a shame this was going to be my forever home, I had plans and FH screwed things up for me. I would still like to buy this property,but not under the condition the house stays on me market given I could be one week away from exchange of contracts only to be met with another offer forcing me to make another offer. I’m now going to see this house sold to someone else, depressing.Bottom line: If the seller says “I/we accept your offer” you’d better mean it period.Theres a difference between “I/We ACCEPT your offer” and “I/We will CONSIDER your offer” until someone come up with a better one”As for the seller wanting to complete asap they have already rejected an offer for 114k and now lost another offer. so that's at least 7 weeks... not to mention however many weeks it had already been on the market.UpdateWOW not even 24hr later and the house listing has been updated with my offer of 118k removed.Update 2I only updated my star rating to reflect the reply they gave and have tried to help my case.

Mark · 13 November 2023

★★★★★ 1/5

Trustpilot

FH manage a rental property for me

FH manage a rental property for me, well, they don't really manage because I do it myself.In April this year my tenant was struggling to pay his rent calendar monthly because of the dates his pension/benefits were paid. A lady at FH was very helpful and his payment dates were changed to 4 weekly. I asked her not to chase any arrears as he is elderly, vulnerable and worries so much to the extent that he loses sleep and gets very stressed. She was very good and said she would put a note on his account. He is now being chased for arrears and being threatened with eviction by a woman who obviously has no feelings or compassion and says there is no note on the account. I told them basically to shove it and now are trying to get 2 months rent from me . In the past they deducted monies from my account to pay for a fictitious appointment for a gas safety check. I knew it was fictitious because I checked with the contractor. What an awful company to deal with.

Janet · 7 November 2023

★★★★★ 1/5

Trustpilot

been trying for days and days to get a…

been trying for days and days to get a viewing on a rental property and no reply and the phones are a waste of time nobody answers and then watsapp they use nobody replys at all how can we rent properties when we can’t contact anyone … after reading these reviews i’m glad they didn’t i’ll go elsewhereUPDATE someone messaged back days later on watsapp and told me they will call me when they’re having viewings THEN the next thing they’ve let it out and took offline without any call or explanations and ignored all my messages AGAIN …. waste of time go elsewhere ….UPDATE 7/11/23 with regards to the reply what is the point of having a watsap if nobody mans it to reply i also got told i would receive a call when viewing’s were a available (see enclosed pic ) BUT nothing no replys no calls etc which is quite ignorant for a company to do so…. if you haven’t got the staff to cope with all the enquiries and applications then hire more is the answer … its not the first time i’ve been let down by this company and most certainly will NEVER be applying for a property with them again … IGNORANT and VERY BAD SERVICE is all i have to say about these stay away people 🤬🤬

Mel · 7 November 2023

★★★★★ 1/5

Google

I have been calling for a week now to try and view a property and the phone has never been answered and without an answerphone you can’t leave a message. I have sent an enquiry via RightMove and no response there either. How do they expect to sell your house for you if no one can arrange a viewing with them? Absolutely terrible

Lauren · 26 September 2024

★★★★★ 2/5

Google

Did they sell our house? Yes. Did they "get the best price possible" as promised? No, they had no involvement in this. They didn't keep in touch (didn't call us for 2 months after an offer) didn't follow up, didn't help us exchange. Many other people we've spoken to have said how their estate agent helped chase the solicitors, and went over and above. We absolutely cannot say that FH went above and beyond. We even had to pull one of the agents off the sale due to issues. Ultimately they'll sell your house and will do what you need but expect to do all of the chasing and they'll take thousands. We had this conversation with Gareth when exchanging and advised we felt let down, he did not take the feedback well and really couldn't care less unfortunately. I wouldn't say don't use them, but know you'll be paying a lot for minimal work. As an example to the above, we had to contact FH the day before completion to ask what the plan was, they hadn't called/emailed and totally left us in the dark. FAO: Jeremy. Did you not read my review?? We are not dissatisfied with the time it took to sell our house, that wasn't my point at all. If you can't be bothered to address my actual points then there's no hope.

KJ · 12 October 2023

★★★★★ 5/5

Google

I’ve been looking to move into the area and after chatting with Liam and some of the team I wanted to write a review as i find them helpful when making my own decisions, they have been so helpful in their knowledge about the area and schools, and really took all of my requirements into account, super Friendly, helpful and polite, made me feel comfortable and welcome anytime I rang even with what seemed to me a silly question. Absolutely wouldn’t hesitate to recommend, above and beyond what I expected! Thanks so much. ⭐️

Catherine · 12 October 2023

★★★★★ 2/5

Trustpilot

Premier league fees for a national league service. Farrell Heyworth about 10 years…

Used Farrell Heyworth about 10 years ago and found them very good but how times have changed. I was promised the free use of a professional photographer but that didn't happen and the agent took the snaps himself. I told them I didn't want a notice board but when the property finally sold one was put up. There were numerous times I waited for a return call that never happened and on one occasion I was not informed of a viewing until after it had taken place. As for Curtis Law, their 'recommended' solicitors, they wanted £25 up front but when I had to change to another solicitor because the purchaser was also using them they would not return my £25. This is still outstanding after many reminders. I paid over £3000 for a second rate service and I will not be using them again under the current management.

Alan · 22 March 2022

★★★★★ 5/5

Google

I’ve been looking to move into the area and after chatting with Liam and some of the team I wanted to write a review as i find them helpful when making my own decisions, they have been so helpful in their knowledge about the area and schools, and really took all of my requirements into account, super Friendly, helpful and polite, made me feel comfortable and welcome anytime I rang even with what seemed to me a silly question. Absolutely wouldn’t hesitate to recommend, above and beyond what I expected! Thanks so much. ⭐️

Emma · 17 September 2023

★★★★★ 5/5

Google

I've recently purchased a house through Farrell Heyworth. The purchase was dealt with in an extremely professional manner by the corporate department lead by Stevie Hook, she made the process smooth even though things were not straight forward. Definitely recommend Stevie and Farrell Heyworth to home owners and potential buyers!

Mr · 12 October 2021

★★★★★ 1/5

Trustpilot

THEY DON'T CARE!

Goodness knows how this company have 5-star reviews, (as shown on their website) as the service I received on behalf of my 81-year-old mother has been beyond appalling.My mother’s fridge freezer broke between Christmas and new year. I reported the issue via the online reporting system on the 27th December, and was informed the office was closed as it was still the Christmas holidays. I finally received a call from a member of the lettings team on the 30th December to say their contractor wasn’t available until after new year as he was on holiday. Obviously, we weren’t happy about with the situation, but nothing could be done, so we had to accept it. The contractor eventually visited the property the week later, informing my mother that new parts were needed. Days drifted by with no update as to when these parts would arrive, so I chased FH to see what was happening. I was informed the landlord had authorised a new fridge freezer as the parts were difficult to obtain and that the contractor would place an order straight away for delivery asap. That was over 2 weeks ago and, in that time, we were promised delivery 3 times and 3 times we were let down - The appliance was finally delivered yesterday with no apology or reason for the delay from the contractor.This complete debacle would be frustrating enough for anyone, but my mother is 81 next month: she lives alone: has arthritis in her hands and feet - along with having had part of her lung removed last year, following a diagnosis of cancer - and suffers from COPD. The regular trips she had to make to the shops, for nearly a month, have been extremely tiring, stressful and mentally draining for her, not to mention the extra money she’s had to spend for fresh food! - I don’t live near my mother, so am unable to help regularly and when I’ve called to hear her crying, saying she can’t cope, it is most frustrating and upsetting.It is unfortunate that I have had to resort to expressing myself online, but I have now sent 2 emails to FH over the past week, firstly to ask for some kind of compensation from the landlord for the extra expense my mother has incurred because of the delay, and secondly to voice my utter dissatisfaction with the lack of customer service, care or consideration that has been given to my mother and her situation, and I have not received a reply!! It should be a matter of priority for Farrell Heyworth to ensure they have efficient contractors able to address tenants needs as quickly as possible, and that certainly has not been the case with this issue. I could have ordered and arranged for Curry’s to fit a new fridge freezer in a matter of days, so why this contractor couldn’t purchase the same sooner is completely beyond me. The service my mother has received from this company and their contractor is utterly appalling and not acceptable. They shouldn’t be allowed to trade considering how they treat their customers!!

Mrs · 28 January 2022

★★★★★ 1/5

Trustpilot

Wish I could rate 0.

Wish I could rate 0.Exited a property I had been a tenant of for almost 16 years and left my forwarding address, email and contact number.I set up redirect for my mail via royal mail however certain letters can't be redirected and were issued prior to the address update so of course went to old property.Instead of popping in mail box with no longer at the address or ringing me or emailing me to come collect the estate agent opened the letters which contained sensitive information and then emailed them to me.If you value your privacy avoid this agency.I rang was told the manager was on lunch then told she was busy.Too busy to talk about a team member who had broken the law as it clearly stipulates you can not open mail without reasonable excuse there was no reasonable excuse.The police and royal mail confirmed this as I had sought their advice to which the woman sniggered and said well it was human error.I don't accept that reason as you read who an envelope is addressed to what is written on front and act accordingly.As an agency they have many other faults I discovered having been with them for as long as we were.My advice no matter how good the property if managed by them avoid at all costs.

Tracyann · 17 August 2023

★★★★★ 1/5

Trustpilot

Worst estate agent I have ever used

Worst estate agent I have ever used, and that is saying something. On a viewing, they left a large window open. It let rain in and broke plaster off where it had blown open. They refused to accept responsibility. They try to get you to sell your house for less than it's worth so that they can get their fixed commission. They don't care how much they get you and will try to tell you that lowball offers are good and you should take it. They do nothing other than list on Rightmove for their money. I had 2 buyers pull out of a sale due to them not vetting the buyers properly. This took 8 months, costing me £1000s. On me asking them to stop selling my house after 8 months they charged me £210 for a deferred marketing fee and that I will need to pay their full fee if I sold to anyone they had introduced. I would have gladly paid £1000 not to deal with this company any longer. I sold it myself using the online estate agent, strike, for free. On top of that, I ended up selling it for 15% more than they had managed to! These so-called professionals are complete rogues.AVOID LIKE THE PLAGUE

Gareth · 11 August 2023

★★★★★ 1/5

Trustpilot

Avoid this company like the plague

Avoid this company like the plague. Had a flat for sale with them, ready to walk into, refurbished, decorated etc. Had an offer after about 4 weeks, which I accepted. Buyer dropped out for whatever reason 2 weeks later. From that point on this agency gave me the impression they were not interested in selling the property. Said they would keep in touch on a weekly basis to advise if any interest--this never happened!! I had to chase them!! I eventually took it off the market with them and went with another proper estate agency. Had to pay their 'Digital Marketing Fee' of £199 plus VAT though!! This is an absolute rip off, no other agent charges this and their normal fees are at least 50% more that other agents. They over promise and under deliver. Don't touch this agency with a barge pole!!

Peter · 23 July 2023

★★★★★ 1/5

Trustpilot

Wanted to rate this company zero…

Wanted to rate this company zero stars!!Was told the office would touch base with us if no interest but we had no communication from them what’s so ever.This digital marketing fee of 199 on top of their 3600 fee was a total rip off as most estate agents have this included. We were told we HAD to have this so we can have pictures and a floor plan. We decided to take the property off the market as we were not getting any interest. A few estate agents thought this was unusual considering the location of the property. The photos were not the best either. Also the description of the property did not have the full details of what the property had, No coastal photos, even though I asked the photographer to include these. Also the only viewer we had was accompanied by a sale woman who didn’t even live in the area and didn’t know the location. Very poor service. Stay away.

Paws · 3 July 2023

★★★★★ 2/5

Google

Did they sell our house? Yes. Did they "get the best price possible" as promised? No, they had no involvement in this. They didn't keep in touch (didn't call us for 2 months after an offer) didn't follow up, didn't help us exchange. Many other people we've spoken to have said how their estate agent helped chase the solicitors, and went over and above. We absolutely cannot say that FH went above and beyond. We even had to pull one of the agents off the sale due to issues. Ultimately they'll sell your house and will do what you need but expect to do all of the chasing and they'll take thousands. We had this conversation with Gareth when exchanging and advised we felt let down, he did not take the feedback well and really couldn't care less unfortunately. I wouldn't say don't use them, but know you'll be paying a lot for minimal work. As an example to the above, we had to contact FH the day before completion to ask what the plan was, they hadn't called/emailed and totally left us in the dark. FAO: Jeremy. Did you not read my review?? We are not dissatisfied with the time it took to sell our house, that wasn't my point at all. If you can't be bothered to address my actual points then there's no hope.

Kerry · 14 June 2023

★★★★★ 1/5

Trustpilot

Avoid at all costs!

I am compelled to share my experience with Farrell Heyworth to shed light on the unethical practices and ongoing deposit issues I encountered. It is disheartening to see an agency that falls short of their responsibilities and lacks accountability for their actions.One of the most distressing aspects of my experience was the unauthorized sharing of my personal information and the shady and dodgy third parties that Farrell Heyworth deal with. This breach of trust raises serious concerns about their commitment to safeguarding customer data and respecting privacy rights. They will come back to you with small prints to justify their shady actions. My complaint to ICO resulted in them being told to make it more obvious so they stop scamming their customers. Additionally, despite multiple attempts to resolve the matter, my deposit has yet to be returned and I'm sure many other deposits from innocent customers have been withheld as well. The prolonged delay and lack of response from Farrell Heyworth and the continuous blaming of the matter on their 'Third Party' partners is nothing but laughable, we are talking about a financial misconduct here. Their failure to fulfill their obligation to return the deposit is both disconcerting and disappointing.Do not trust any of their third parties whether they are solicitors, surveyors or conveyancers, they are all failing companies that will do nothing by waste your time and money, read online about the many cases of people becoming homeless and chains breaking up due to lack of commitment from Farrell Heyworth and the partners they recommended.It is crucial for them to reevaluate their internal processes, replace their Sales Director and enhance their commitment to customer satisfaction and ethical conduct. I mean the reviews speak for themselves. So far all I can see is a failing company that is using any trick in its pocket to make as much money as they can before going bankrupt. I would definitely not trust my properties with this estate agent.Potential clients and tenants should exercise caution when considering Farrell Heyworth as their service provider. My experience highlights their lack of professionalism and disregard for their customers' rights. They will ignore vital emails and blame it on their 'junk mail'. They were told off by the ICO who forced them to respond to my enquiries, and unfortunately that is your only way to deal with such a failing firm. It is essential to thoroughly research and consider alternatives before engaging in any agreements or transactions with this agency.In conclusion, I hope that sharing my experience will encourage Farrell Heyworth to rectify these issues and improve their practices. It is my sincere hope that future customers will be spared from the disappointment and frustration I have faced.

Sam · 11 May 2023

★★★★★ 5/5

Trustpilot

Been absolutely amazing and patient…

Been absolutely amazing and patient with me and my partner and we couldn’t be happier! We had set back and delays which made us worry with might have to sign contact in old property and miss our chance but Imogen ball went above and beyond for us and got this speeded ahead so we could get into our new property I couldn’t thank her enough! If I could thank her a million times I would she’s been absolutely amazing! Imogen thanks once again and I really hope you do get recognised for this!

Claire · 14 April 2023

★★★★★ 1/5

Trustpilot

Can I give 0 Stars?

Can I give 0 Stars?Our property went on the market almost 15 weeks ago, and in all that time we've had 2 viewings. Even in the slowest market this seems unreasonable.The communication from the office has been very poor, we received a viewing from somone I do not believe was proceedable at the time. I believe this as I was told by 2 members of staff in the office, but the manager disagrees.We haven't been told what is being done to sell our house, we were told at the original valuation appointment that they hoped it would be sold in 4-6 weeks and we are significantly further down the line with no update of what is happening. The only advice we've had in that time is to reduce the price, even though we originally listed at the recommended price.We are very unhappy with the service and would not recommend to anyone.

Amy · 17 March 2023

★★★★★ 5/5

Google

Having initially placed the house with a rival Estate Agent, it became very apparent having switched to Farrell and Heyworth in Garstang the difference. Not all Estate Agents are the same, and would happily recommend Gemma and the team for a professional service

Manchester · 12 October 2021

★★★★★ 1/5

Trustpilot

Avoid at all costs

Appalling is the only way to rate this estate agent, zero marketing, zero feedback and zero customer care for some unknown reason they won't reply to my review they just keep having them removed, let's see how long this one lasts as the 3 previous they've had them removed.

Tony · 7 March 2024

★★★★★ 5/5

Google

Both Imogen and Scarlett at Farrell Heyworth has helped me through the process of letting my house. They’re approachable and have been there to answer all my queries and worries along the way. Very helpful and would recommend to anyone. ☺️

Abigail · 23 March 2025