Farrell Heyworth Garstang reviews

Thank you for taking the time to leave your feedback. We appreciate you sharing your experience and we’re pleased to hear that your property has now sold successfully. Valuations are provided as a professional opinion based on market conditions, comparable evidence available at the time and buyer demand, and they can vary between agents. Ultimately, the final sale price is determined by the market and the level of interest generated once a property is launched. We wish you all the very best moving forward and thank you again for taking the time to comment. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for your feedback. We would like to clarify that, as outlined in the contract signed in June, our services include a deferred marketing fee, which becomes payable upon completion of the sale or if the property is withdrawn from the market. This is clearly detailed in the agreement.We’re sorry to hear that you’re disappointed with your experience. If there is anything further you would like to discuss, we’d be happy to assist and ensure your concerns are addressed. Thank you for bringing this to our attention.Best regards,Jeremy CollinsDirectorFarrell Heyworth

Thank you for choosing Farrell Heyworth, Garstang, and for sharing your positive experience with us! We're thrilled to hear that Gareth, Serena, Janet, Liam, and the whole team provided excellent service throughout the process of marketing and selling your property. Customer satisfaction is our top priority, and we're pleased that we could keep you informed and supported every step of the way. If you have any further questions or need assistance in the future, please don't hesitate to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for your positive feedback! We're delighted to hear that Liam and Janet provided you with helpful assistance during your property transaction in Garstang. Recommending our estate agents to friends and family is the highest compliment we could receive. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for your kind words regarding Robyn Lee's professionalism and knowledge. We're delighted to hear that she provided an exceptional experience during your property viewing. Should you have any further questions or need assistance in your property buying process, please don't hesitate to reach out to us. We're here to help you every step of the way. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for sharing your feedback, we’re really pleased to hear how happy you are with your move and your overall experience with Farrell Heyworth. It’s great to know that the support from our sales progression team stood out, particularly the service provided by Alison Whiteside. Helping transactions move forward smoothly and keeping clients informed throughout the process are key priorities for us, and it’s reassuring to hear that this made a positive difference for you. Alison will be delighted to see your comments, and we truly appreciate your recommendation to anyone considering buying or selling a property. Best regards Jeremy Collins Director Farrell Heyworth

Thank you very much for your kind words. We’re delighted to hear that Alison Whiteside made such a positive difference during the sales progression stage. Going above and beyond, giving time generously and approaching everything with warmth and care are qualities we value highly, so it’s wonderful to see those recognised so clearly. It’s also lovely to hear how personable and approachable you found Alison, feeling supported by someone who genuinely wants to help can make all the difference during what can otherwise be a demanding process. Thank you again for taking the time to leave your feedback and for choosing Farrell Heyworth. We wish you all the very best moving forward. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for your feedback. We sincerely apologise for any miscommunication and any inconvenience caused during the transfer of your properties to our management.I am pleased to confirm that the issues have now been discussed in full, a resolution is swiftly underway, and we are in direct contact with both you and your previous agent to ensure a smooth handover of the tenant deposits. We are committed to moving forward and securing a successful let for your property as soon as possible.We value your business and are focused on providing you with the high level of service you expect. Please feel free to reach out to us directly if you have any further questions or concerns.Best regards,Jeremy CollinsDirectorFarrell Heyworth

We’re sorry to hear that you feel dissatisfied and that your experience has caused frustration. We’re unable to comment on individual circumstances publicly, but we take concerns around communication and consent seriously. Our intention is always to ensure correspondence is appropriate and aligned with agreed processes. Please contact your nearest branch so that we can investigate this matter on your behalf. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for sharing your feedback. We’re really pleased to hear that your experience felt supportive and professional from beginning to end. Clear communication and offering sound advice at the right moments are so important during the process, and it’s reassuring to know this made a positive difference for you. Alison Whiteside will be delighted to read your comments. Her helpful approach and commitment to keeping clients informed are qualities we value highly, and it’s great to see them recognised. Thank you again for taking the time to leave a review, it’s very much appreciated. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for your feedback and for choosing Farrell Heyworth Cleveleys for both your purchase and sale transactions. We're delighted to hear that Katie and the team provided seamless service and kept you informed throughout the processes. Your recommendation is greatly appreciated, and we're here to assist with any future property needs you may have. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to share your experience with us. We appreciate your feedback.Ensuring a professional and effective service is paramount to us, and we regret any miscommunication regarding the marketing fees. We strive to maintain clear and transparent communication throughout the selling process to meet our clients' expectations.Regarding the property description and feedback received, we understand your perspective and value your input. Our goal is always to present properties in the best possible light to attract potential buyers. If you have any further concerns or would like to discuss this matter further, please feel free to contact us directly at 01229 839090. We wish you success with your property and thank you for considering our services.Best regards,Jeremy CollinsDirectorFarrell Heyworth

Thank you for taking the time to leave feedback. I’m very pleased to hear our team have provide you with such fantastic service. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director

Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported from the start of your sale by Gemma and our Garstang team. It sounds like the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director

Thank you for sharing your feedback. We understand the distress this situation has caused and would like to provide some clarification.Our professional team at Farrell Heyworth operates strictly within legal guidelines and landlord instructions. In this case, we were instructed by the landlord to serve a Section 21 notice, which legally requires a minimum of two months' notice. This procedure was followed in accordance with the Housing Act to ensure compliance with the law.While we understand the length of tenancy and the challenging circumstances of your parents, our actions are in line with our legal requirements and obligations to our client. We strive to handle all matters with professionalism and sensitivity. We regret that you feel our actions have shown a lack of care, but we assure you that we are adhering to legal requirements and landlord directives.I understand you have recently received further correspondence from Cerys with further guidance on the next steps for your parents and securing further accommodation.Best regards,Jeremy CollinsDirectorFarrell Heyworth

Thank you for your review. We understand that renting a property comes with various challenges, and we always strive to address concerns promptly and effectively.Regarding the issues you raised:Mould in the Utility Room: The mould was investigated and found to be caused by condensation. Tenants were advised to manage this through regular ventilation and wiping away the condensation. This approach is common for properties with single-brick constructions.Insulation Concerns: Prior to your tenancy, the property’s Energy Performance Certificate (EPC) was provided, which outlines the insulation status. The landlord did address the loft insulation issue once it was identified as below standard and installed a larger radiator in the bedroom. Cavity wall insulation was not a legal requirement, and tenants were informed accordingly.Communication and Maintenance: The landlord generally responded promptly and was willing to undertake necessary works. However, some requested upgrades were not legally required, and thus not all demands could be met. Your feedback was always communicated to the landlord.We regret that the experience did not meet your expectations and appreciate your feedback, which helps us improve our services. If you have any further questions or need assistance in the future, please contact our branch team who would be delighted to assist.Best regards,Jeremy CollinsDirectorFarrell Heyworth

Thank you for your kind review. We’re pleased to hear that the team at our Garstang branch were able to support you effectively throughout your bungalow purchase. It’s reassuring to know that their responsiveness and helpful approach made a positive difference, and we appreciate you taking the time to share your experience. We wish you every happiness in your new home. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave feedback. It's great to hear how Gemma and the team have gone out of their way to make your home selling and buying process as easy and successful as possible and that our proactive Garstang team have achieved such a fantastic outcome during the purchase of your new home. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director

Thank you for your lovely review, Alice. We’re so pleased to hear that Alison provided such brilliant support and reassurance throughout your experience. Having someone knowledgeable and dedicated in your corner can make all the difference, and it’s great to know Alison delivered just that. We truly appreciate your kind words and thank you for choosing Farrell Heyworth. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for your feedback. It’s great to hear that you felt well supported throughout the process from start to finish. Ensuring clear guidance and consistent communication is something we place real importance on, and it’s reassuring to know this made a positive difference for you. We’re especially pleased to see Alison Whiteside recognised for her support and professionalism. Your comments will be greatly appreciated by her and the wider team. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for sharing your feedback. We acknowledge your concerns regarding the marketing fee. It's important to clarify that our fees are discussed transparently at the outset, and cover various marketing services. Our team always endeavour to help our customers to achieve the very best selling price for their property and we understand it can be disappointing if our initial valuation is not achieved after testing the market. If you do wish to discuss any aspect of your property sale further our branch team are here to help.Best regards,Jeremy CollinsDirectorFarrell Heyworth

Thank you for taking the time to share your feedback. We’re sorry to hear that aspects of your experience left you disappointed. Having reviewed the sale, we can confirm that our team worked hard to achieve a successful result following the first sale falling through. The property was remarketed promptly, viewings were arranged, and a new buyer was secured at £205,000, allowing your move to go ahead. Regarding your other concerns, our team maintained regular communication throughout and liaised closely with solicitors, surveyors and both parties to help progress the sale. While we understand parts of the process were frustrating, particularly where external factors caused delays, we are confident that our team acted professionally and with commitment throughout. Your comments about the digital marketing fee are noted. This service includes professional photography, enhanced Rightmove marketing and targeted social media promotion, which were all provided as part of your package. We’re pleased your sale completed successfully and wish you the very best in your new home. Best regards Jeremy Collins Director Farrell Heyworth