5/5
TrustpilotVery helpful company
Very helpful company , Erica was our point of contact and certainly went the extra mile, would definitely recommend a great team thank you
Trusted Agent profile · Garstang
Farrell Heyworth Garstang reviews
★★★★★
280 reviews across 2 platforms
7 High Street, Garstang, PR3 1FA
Part of Farrell Heyworth, see every office.
Farrell Heyworth's office in Garstang, at 7 High Street, is rated 3.0 out of 5 across 280 reviews on two platforms, including 68 Google reviews rated 4.8.
Reviews
Every review we hold for the Garstang office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotDreadful service
We appointed Farrel Heyworth as lettings agent for our rental property, paying for their full management package. It was a huge mistake and one we wouldn't want anyone else to make. Having convinced us to let one of their employees take the rental, vouching for their character, Farrel Heyworth subsequently conducted no periodic inspections during the tenancy. When the tenant left the property it was in a very poor condition needing over £1500 of works to put it back in to rentable order, a fact confirmed by Farrel Heyworth themselves. We therefore tried to retain the tenants deposit, however owing to the lies of the tenant and Farrel Heyworth's failure to have either a proper inventory or to act diligently in dealing with the case, the tenant retrieved the bulk of the deposit leaving us out of pocket by over £1000. Farrel Heyworth know we are in the right and their employee has acted entirely improperly, but they will do nothing about it. In brief, they don't care and on our experience they are simply not fit to operate as lettings agents.
5/5
GoogleWe have used Farrell Heyworth Garstang twice in the past 7 years and have been very impressed with their professionalism, attention to detail, customer service and knowledge of the property market. The staff are incredibly helpful, always at hand to remedy any issues and guide you in the buying and selling process. We highly recommend them!
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. It's great to hear how our Garstang team have gone out of their way to make the home buying and selling process as easy and successful as possible. If we can be of any further assistance please don't hesitate to get in touch. All the best, Chris Heyworth, Director
1/5
TrustpilotNot allowed to view a property
Rang up this morning to arrange a viewing of a property only to be told that we can't until we have either a sale agreed on ours or cash in the bank.To put this in context, the house we live in now was our third choice but as we couldn't view the first 2 as they were for sale with this agent, we ended up here.We are in the lucky position that where we live, houses sell within days and due to bereavement, we won't need a mortgage but it seems that this just isn't good enough.I seriously wonder how they are still in business and do the vendors know how many viewings they don't get?It's not like we were messing around, we need to move into a bungalow as I'm disabled and even have the boxes to pack our things!
1/5
TrustpilotI would give no stars if possible
I would give no stars if possible. I would not buy or sell through farrell heyworth ever again. I sold a property through the Cleveleys branch and it's been a terrible experience. I know some of it wasn't their fault as such but communication was shockingly bad. Even dealing with the branch manager for me absolutely no where. An empty house that had no chain and an investment buyer took 6 months. Their fees are also way over what other estate agents charge and so I expected much better service. Avoid, avoid , avoid!
1/5
TrustpilotDirector replied 4 months after my complaint
Got a reply from a Director, Jeremy Collins, almost 4 months after my Trustpilot review, he obviously could not give a damn and doesn't know how to handle dissatisfied customers. He has not not addressed or replied to my complaint. Still didn't offer a viewing on the half million pound property I enquired about that is STILL up for sale. Just HILARIOUS. Definitely , the most unprofessional company I have ever dealt with. They have a" couldn't care less" very arrogant attitude. 96% of customers are dissatisfied with the way their enquiry was handled. Staff lie, lie and lie again!!!! Just unbelievable.
1/5
TrustpilotUtterly useless agent
Utterly useless agent as other reviews attest. Demanding proof of funds even to arrange a viewing - it's like they don't even want to sell their poor client's properties! When they're not doing that, they're ignoring enquiries entirely. Why anyone would use them I have no idea. Avoid like the plague.
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart. I think it's valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices.Our process is as follows:All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request.The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property.If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged. Unfortunately, we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers.If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event.Kind regards,Jeremy Collins, Director
1/5
TrustpilotDo not do business with this company, unprofessional and immoral. STAY CLEAR!
Farrell Heyworth did not take my complaint seriously, refused to take responsibility for making me homeless, even though it was directly their fault!This company is dishonest and misleads people, please do not waste your time or risk your futures by dealing with this company in any possible way as a tenant or a landlord. STAY CLEAR!Farrell Heyworth refused to send a tenancy agreement, fobbing me off and advising they were awaiting documentation from the landlord. They emailed me to confirm a move in date and assured me to not worry about the tenancy agreement saying that the move in date was set and the tenancy agreement is usually signed a day before the move in date. In the same email I was advised to end my current tenancy so I could move into their property.Two days before move in date, I was advised the property was unfit for habitation. This is an understatement as I received pictures of the property showing the extensive mold, waste and rubbish, blocked toilets, and general disrepair and unhygienic condition throughout the entire 5 bedroom property. Farrell Heyworth new about the state of the property much longer before they advised me about it, and knowingly advertised the property with misleading pictures on their website.The current tenants had apparently refused to move out in time. Farrell Heyworth new that the tenants were still in the property past their tenancy end date at the time they confirmed to me everything was ok and encouraged me to end my own tenancy. Not once did they inform me of the problems with the property or tenants, leading me to believe at every turn, everything was ok and on course for my move in date.As I had already handed in my current tenancy, and the Farrell Heyworth property was no longer fit to move into. I was made homeless, and have had to put my belongings in storage.And if that whole experience was not bad enough.... my complaint about it was not taken seriously. Not once was my complaint escalated to a manager, or a complaints team. It was dismissed entirely, and they refused to acknowledge or grasp the seriousness of the situation they put me in. I can not stress this enough....DO NOT TRUST THIS COMPANY, ALL OF THEIR ADVERTISMENTS WILL BE FALSE AND MISLEADING, THEY DO NOT TAKE COMPLAINTS SERIOUSLY AND HAVE NO MORALS. THEY WILL LET YOU BECOME HOMLESS AND NOT EVEN APOLOGISE FOR IT. AVOID AVOID AVOID!
5/5
GoogleFrom the moment Gemma assessed our property, our decision to acquire their services was a no brainer. Nine days later our property was sold with a pro active and determined service, meaning we could move on. Highly recommended. A great team ethos. Thank you team Farrell. 👍
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. I am delighted that Gemma and our proactive Garstang team have achieved such a fantastic outcome when selling your property. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director
1/5
TrustpilotUnprofessional & Disgusting customer…
Unprofessional & Disgusting customer service from Elliott at the Morcambe branch . He physically assaulted me as he did not want me leaving the shop with my keys! He even threatened me by offering to “meet me outside after work to sort things out! “
Agent replied · 12 June 2024
Thank you for taking the time to leave us a review. We take any allegations of inappropriate conduct very seriously and are keen to investigate this matter further. Our branch manager, John Holloway, would be grateful if you could contact us as soon as possible as we do not have your contact details. Our branch contact telephone number is 01524 832929 and we look forward to hearing from you.Kind regards,Jeremy Collins - Director
5/5
GoogleI wish all estate agents were as wonderful as Karen! Friendly, helpful, responsive and genuinely interested in helping us find what we were looking for, I can't recommend her highly enough. Thank you for all you did for us. :)
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported during your search for a new home by Karen and our Garstang team. It sounds like the team have gone out of their way to make buying your new home as easy and successful as possible and that you have been given the professional guidance you needed. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director
1/5
TrustpilotWorst estate agent ever
The worst estate agent I have ever come across
1/5
TrustpilotCompany clearly isnt well managed
Since finding a place to rent, i've asked numerous times via a 'opt out' link and email, to be removed from mail lists for promotional material. It is months later and I am still receiving emails when consent has been revoked.
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. Customer service is extremely important to us and your custom is highly valued. I hope this matter has now been resolved for you. If you are still receiving unwanted correspondence please contact us at marketing@farrellheyworth.co.uk and we will remove you from all our mailing lists.Kind regards,Jeremy Collins - Director
1/5
TrustpilotBait and switch
Bait and switch, don’t trust the company. Offer fictitious costs for properties then increase the cost when applying
Agent replied · 12 June 2024
We appreciate your feedback and apologise for any frustration you've experienced. Occasionally, landlords may need to make adjustments to the rent during the marketing process, and we are duty-bound to communicate this to prospective tenants. We strive to be transparent and understand your concerns. If you have further questions or would like to discuss this matter, please feel free to reach out to our lettings team.Best regards,Jeremy CollinsDirectorFarrell Heyworth
1/5
TrustpilotIf I could give less than 1 star I…
If I could give less than 1 star I would. Awful customer service. Disgusting malpractice and mistreatment. Unprofessional and rude. Do not rent with this company!
Agent replied · 12 June 2024
We're sorry to hear that you had a negative experience with our company. We take all customer feedback seriously, and we strive to provide the highest level of customer service to all our clients.We take pride in ensuring that our staff are professional, courteous, and knowledgeable, and we do not condone any behaviour that may be seen as unprofessional or rude. We understand you are currently in communication with our team to resolve this matter.Please be assured that we take all customer feedback seriously, and we will continue to work hard to improve our services and provide the best possible experience for our customers.Thank you for taking the time to share your feedback with us.Best regards,Jeremy Collins - Director
4/5
GoogleI recently rang to get some more information on a property and its area. I spoke to an helpful lad by the name of Liam. He was very professional, kind and had thorough knowledge of the area. Pleasant young man to speak to.
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. I am so pleased that Liam was able to help with your property search. We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director
1/5
TrustpilotUnprofessional and keep saying…
Unprofessional and keep saying different things and messing around when put a bad a review they took house from us
5/5
GoogleThey did what they said they would do - I can't give a higher recommendation than that. Gemma and Janet manoeuvred us through the quagmire of Covid and solved 100 problems in between. Thank you
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. I am so pleased that Gemma, Janet and our Garstang team were able to help and give you the professional advice and assistance you needed. We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director
1/5
TrustpilotShocking Property Management service
Shocking Property Management service. Blatantly obvious damage and neglect by the tenants not picked up in inspection reports leading to a big bill once they left. Incompetent management of the tenant's departure led to limited deposit being recovered.
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you were disappointed with the service you received. Customer service is extremely important to us and your custom has been highly valued.We wish you all the best for the future.Kind regards,Jeremy Collins - Director
5/5
GooglePolite, professional and hard working with delivery of services to a high standard.
Agent replied · 13 June 2024
Thank you for your kind words! We greatly appreciate your feedback and are delighted to hear that you found our team to be polite, professional, and hardworking. At Farrell Heyworth, we take great pride in delivering services to a high standard, and it's always rewarding to know that our efforts are recognized and valued by our clients. If you have any further questions or need assistance in the future, please feel free to reach out. We look forward to serving you with the same level of dedication and excellence in the future. Best regards, Jeremy Collins Director Farrell Heyworth
1/5
TrustpilotAbsolutely dreadful not apply
Absolutely dreadful service n aftercare after I became a tennet, there was no customer care and no help or support and it took ages to fix every problem n I would never use them again. They took 3 months to sort out blinds n over 8 months to solve a little damp issue. I advise people to stay away
5/5
GoogleThe Garstang team were brilliant. Kept us informed all through the sale of our house. They helped us sell really fast. Thanks
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported from the start of your sale by our Garstang team. It sounds like the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director
1/5
TrustpilotTerrible service
Terrible service. We have a big deposit and no chain and refusing to let us view a property, lost out on a possible sale for their vendor. Would advise all vendors to avoid.
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.Kind regards,Jeremy Collins - Director
5/5
GoogleI contacted the Garstang branch via email and messenger to discuss a property, i was called by Gemma, Branch Manager, who was extremely helpful and professional. I would highly recommend using this branch.
Agent replied · 13 June 2024
Thank you for taking the time to leave feedback. It's great to hear that you have received great service from Gemma and our Garstang branch team. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director
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