Every review we hold for the Fulwood office, from every platform, shown as written. First names only.
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5/5
GoogleFriendly, reliable and extremely professional, Taylor has helped me find the perfect property. She has been courteous, knowledgeable and extremely reliable throughout. Thank you so much Taylor, I really do appreciate all your help!!
Geoff Β· 14 March 2022
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported during your search for a new home by Taylor and our Preston team.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
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5/5
GoogleFrom the start, you have been efficient and hardworking, provided a excellent service and we are delighted you have agreed a sale on our home.
Special mention to all the team especially David, Chris, Nicola & Angela
Thanks Again
Cathy & Ian
Cathy Β· 29 July 2020
Agent replied
Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that our proactive Preston team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
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5/5
GoogleOMG what can I say. From the valuation on Friday , photographer Monday, on the market Tuesday and sold with 2 weeks π The farrell heyworth team worked so well. Liam and Natalie on the phones answering my every query. David on the back to back viewings and Chris on the ball . I cannot recommend this firm enough with 5 stars as they the most friendly team I have come across x
Hayley Β· 28 February 2023
Agent replied
Thank you for your glowing review of our team at Farrell Heyworth! We are thrilled to hear that we were able to provide such a positive experience for you during the sale of your property. Liam, Natalie, David, and Chris are all outstanding members of our team, and we are lucky to have them. Thank you for recommending us, and please don't hesitate to reach out if you need anything in the future.
All the best,
Jeremy Collins - Director
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1/5
GoogleAbsolutely shocking company, I would not advise anyone to use them. What the person that come out to value says is not how they work at all.
We had to do all the chasing up and they are just bad at communicating with client. They had property 4 weeks and one inappropriate viewing later we terminated our association with them. Been with new company 10 days and had 2 viewings and a few more booked In this weekend.
Alan Β· 17 July 2022
Agent replied
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.
I understand you have corresponded with our Preston and Fulwood branch manager recently and hope this has brought the matter to a satisfactory conclusion.
Kind regards,
Jeremy Collins, Director
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5/5
GoogleJonathan was really welcoming and friendly, helpful in providing guidance through the application processes and checked in with us to see if we had any questions or needed anything. Thanks for all your help!PositiveResponsiveness, Quality, Professionalism, Value
Grace Β· 20 June 2021
Agent replied Β· 19 June 2024
Thank you for taking the time to leave feedback. I am so pleased that Jonathan and our Preston team were able to help you find your new home.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
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1/5
GoogleI can't understand why they are demanding details of our finances before we even view a property - any property!! They claim it's a Covid precaution - yet it gives them an unfair amount of information to enable them to push you to higher levels of offer - very very unethical.....
Jeremy Collins, I can't reply to your response so I've edited my review to address your points.
You say: 'Unfortunately we still receive many requests to view properties from individuals who have no intentioned of buying....'
So, you have just admitted that you are using a medical situation to screen finances? And it is false to say that agents require proof of funds at the point of offer - this is usually required once an offer is accepted.
You also do not offer any reassurance (unequivocal committment) that you do not pass on details of a viewer's finances to your customer so they can misuse that information. This is all highly unethical and I think the ICO would be interested in your inappropriate gathering of financial information (in pretence that this relates to health in some way) and your potential misuse of this, and lack of guarantees around the use to which it will be put.
Colette Β· 14 March 2022
Agent replied
Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart.
I think it's valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices.
Our process is as follows:
All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request.
The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property.
If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged.
Unfortunately, we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers.
If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event.
Kind regards,
Jeremy Collins, Director
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1/5
GoogleAbsolutely shocking service from this so called estate agency, we made an offer on a property (asking price) and was told the offer was accepted and the vendor was taking it off the market, once the estate agent knew we were not using them to sell our property we were told another offer had been made, obviously it was not taken off the market, and we could make a higher offer, they then denied their claims of taking it off the market, would not use these people again for buying or selling, avoid them at all costs
Sheila Β· 14 March 2022
Agent replied
Thank you for taking the time to leave a review. Customer service is extremely important to us and your custom is highly valued.
The sales market is moving extremely quickly at present. We understand it can be very frustrating not to secure your chosen property but unfortunately this is a matter beyond our control. We have a legal duty to inform our vendor clients of every offer that is made for their property. We are then duty bound to act on their instructions.
We hope you find your ideal home quickly and our team are still here to help.
kind regards,
Jeremy Collins - Director
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4/5
GoogleVery unpleasant experience with anticipated move in being cancelled at last minute without us being kept informed. However subsequent to this Jonathon has been very helpful in finding us a replacement flat.
Mary Β· 14 March 2022
Agent replied
Thank you for taking the time to leave a review. I'm very pleased to hear that Jonathan and the team have managed to find you an alternative property. Customer service is extremely important to us and your custom is highly valued.
We wish you all the best in your new home.
Kind regards,
Jeremy Collins - Director
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5/5
GoogleI really commend Jonathan Grundy for the amazing job he did.
He helped my family to secure a lease within three days of initial contact, the same property we were unable to secure with a different agency.
He interceded for us with the landlord and followed it up personally and kept updating us on progress.
Jonathan Grundy and Farrell Hayworth were really amazing.
Thanks.
Delight Β· 14 March 2022
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5/5
GoogleI recently sold my house and Natalie Eccleston was very helpful and professional, keeping me informed throughout the whole process. I would highly recommend using farrell heyworth to anyone wanting to sell their propertyPositiveResponsiveness, Professionalism
Janet Β· 28 August 2021
Agent replied
Thank you for taking the time to leave feedback. I am delighted to hear Natalie and the Fulwood team were so helpful throughout your sale. I'll pass your kind words on to the team who will be delighted.
Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Jeremy Collins, Director
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5/5
GoogleWe were moving out of area and Mandy was there from start to finish to ensure we found the best area, home and experience when moving. She made the move effortless and couldnβt thank her anymore :)
Jemma Β· 23 March 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Mandy and our Fulwood team were able to help you find your new home..
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
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5/5
GoogleI am so excited to proceed with the purchase of a property through Farrell Heyworth. Blake has been so so helpful and positive, the process so far has been straight forward and transparent. Canβt fault the service
Georgia Β· 11 March 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Blake and our Fulwood team have been able to help you find and buy your new home. I'll be sure to pass your kind words on, they will be delighted.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
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5/5
GoogleHad a really great experience with Farrell Heyworth fulwood. Jonathan Grundy has been very helpful and answered all our questions rapidly and was very friendly and helped us navigate through the letting process with ease.
Sandani Β· 9 June 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Jonathan and our Fulwood team were able to help you find your new home and were able to give you the professional advice you needed.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
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5/5
GoogleKatie Ward recently rented my newly purchased house out for me within days of it going on the market.
She was extremely professional, efficient in organising the deal, and always available for any queries I had throughout the process, top job! I would highly recommend her for any property related services you require.
Colin Β· 20 April 2024
Agent replied Β· 19 June 2024
That's fantastic to hear! Thank you for sharing your positive experience with Katie Ward. We're thrilled to know that she provided you with professional and efficient service, helping you to rent out your property quickly and smoothly. Your recommendation means a lot to us, and we're grateful for the opportunity to assist you with your property needs. If you ever need further assistance in the future, please don't hesitate to contact the team
. Best regards, Jeremy Collins Director Farrell Heyworth
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4/5
GoogleWe was pleased with James as he was the first person we met and he went out of his way to help us, we know there were a few snags over the moving in date but after talking with Nathan it was very promptly resolved. Overall we were happy with the service, we are so happy in our new home, thank you all as a team God bless.
Alan Β· 31 March 2023
Agent replied Β· 29 July 2023
Thank you for taking the time to share your positive experience with our team at Farrell Heyworth Preston. We are thrilled to hear that James went above and beyond to assist you during the initial stages of your move, and we're glad to hear that Nathan was able to quickly resolve any issues that arose regarding your move-in date.
At Farrell Heyworth, we strive to provide exceptional customer service and it's wonderful to know that we were able to deliver on our promise. We are delighted to hear that you are happy in your new home and that our team was able to play a part in making that happen.
Thank you for choosing us as your moving partner, and we hope that you'll consider us for any future moving needs.
Best regards,
Jeremy Collins - Director
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5/5
GoogleExcellent service so far and I have no doubt this will continue to the conclusion of our sale and purchase. We were both very impressed by the speed, marketing, the quality of the video tour and photos on the two properties as well as the way in which all of the documentation is held within the My FH portal. Looking forward to seeing more timeline stages go green on our journey to completion and our new home.
Simon Β· 14 March 2022
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that our Preston team have been able to help you find and buy your new home. I'll be sure to pass your kind words on, they will be delighted.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
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5/5
GoogleA big thank you to Liam and Fulwood Office Team. Excellent service, very friendly and helpful.
Ireneusz Β· 29 June 2023
Agent replied Β· 29 July 2023
Thank you for taking the time to express your appreciation for Liam and our Fulwood office team. We are delighted to hear that you received excellent service and found them to be friendly and helpful throughout your interaction with us.
At Farrell Heyworth, we strive to provide outstanding customer service and create positive experiences for our clients. Liam and the Fulwood office team are dedicated professionals who take pride in delivering exceptional service, and your kind words serve as motivation for us to continue our efforts.
If there is anything else we can assist you with, please don't hesitate to reach out. We value your feedback and are grateful for the opportunity to serve you.
Thank you for choosing Farrell Heyworth, and we look forward to being of assistance in the future.
Best regards,
Jeremy Collins - Director
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5/5
GoogleIt was an absolute delight to have KATY HELSOP value my property.
KATY was extremely pro-active, professional, knowledgeable and clearly very skilled in her role when she visited.
In addition to these skills, KATY was very personable. I was confident from the outset that Katy would do everything within her power to market my property to a very high standard and in a speedy manner.
Within less than 24 hours of my property being placed on the open market, my For Sale sign was errected.
I received and accepted an offer within 10 days of going live.
The morning after the offer was made and accepted, the Sold sign had gone up
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I am truly grateful to KATY for her expertise.
Without it, I would not have received an offer in such a speedy manner.
KATY has encouraged me to contact her if I have any concerns or problems at any point throughout the moving process.
All Workplaces would be privileged to have KATY HELSOP on their Team with the energy, passion, dedication and strong work ethic she enthuses.
Very, very impressive service.
Helen Β· 19 June 2024
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5/5
GoogleWe dealt with a mortgage advisor from Farrell Heyworth called Anil Parmar and it made our first time buying experience so much less stressful!
He was calm and collected, responded to calls 99% of the time (even Sundays! Answered the phone when he was about to head out shopping, above expectations by far) and emails pretty much with an hour of sending them.
Any questions we had about solicitors documentation, things we needed, insurances, mortgages, nothing was a problem for him to answer and the calm attitude he had was very reassuring.
100% recommended!PositiveResponsiveness, Quality, Professionalism
Michael Β· 28 August 2021
Agent replied
Thank you for taking the time to leave a review of our mortgage adviser, Anil. Anil is very keen to ensure all his clients receive the very highest service standard. I know he will be delighted to hear you were happy with your buying experience and that we were able to make the process less stressful for you.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins - Director
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5/5
GoogleExcellent agency and would highly recommend. After seeing a video of the property my partner and I instantly knew it was for us and jumped at the opportunity to view the property in person that very same day. Within a few hours the application process had started and has run seamlessly throughout. The contract and inspection reports have been very well done and the team have been very efficient at answering our questions. Jonathan and Mandy have been great throughout the process. Thank you for finding us a lovely home. π
Natalie Β· 29 July 2021
Agent replied Β· 29 July 2023
Thank you for taking the time to leave feedback. I am so pleased that Jonathan, Mandy and our Preston team were able to help you find your new home and were able to give you the professional advice you needed.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
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5/5
GoogleLiam was very friendly and helpful in dealing with the enquiry nothing was too much trouble.
Aaron Β· 30 May 2023
Agent replied Β· 29 July 2023
Thank you for your positive feedback regarding Liam's assistance with your enquiry. We're glad to hear that he provided friendly and helpful service, going above and beyond to address your needs. At Farrell Heyworth, we strive to provide excellent customer service, and we appreciate your recognition of Liam's efforts. If you have any further questions or require any additional assistance, please don't hesitate to reach out. We're here to help!
All the best,
Jeremy collins - Director
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5/5
GoogleWorked with Taylor to purchase a house - she was extremely professional and always helpful throughout. I thoroughly enjoyed working with her and will be keen to buy from the agency again.PositiveProfessionalism
Chandra Β· 20 June 2021
Agent replied Β· 19 June 2024
Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported from the start sale and during your search for a new home by Taylor and our Preston team.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
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1/5
GoogleI have already sold my house and am a cash buyer, but I have moved the money into different bank accounts due to financial safety reasons. Farrell Heyworth would not let me view a property without first being able to show I had all the funds available in one account, so I am unable to view any of their properties that are for sale. Are the various property owners aware that they could potentially be missing out on a sale?NegativeProfessionalism
David Β· 20 June 2021
Agent replied Β· 19 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart.
I have taken the time to discuss this matter with our Preston team. I think it's valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices.
Our process is as follows:
All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request.
The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property.
If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged.
Unfortunately we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers.
If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event.
Kind regards,
Jeremy Collins, Director
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5/5
GoogleI was a little apprehensive about selling my first house and purchasing another, but once I spoke with Blake at Farrel Heyworth, I knew I was going to be looked after! He clearly explained everything I needed to know and quickly made arrangements for our home to be on the market - which was sold within days of our first phone call!
If anybody is looking to buy or sell their home, I couldn't recommend these enough!
Thank you !PositiveResponsiveness, Professionalism
Adele Β· 20 June 2021
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that Blake has gone out of his way to make your home selling process as easy and successful as possible and that our proactive Fulwood team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.