Greystar reviews

★★★★★ 1/5

Trustpilot

Where to begin?

This review is for Greystar property management, a multi-state company.I live at Deer Run Apartments in Brown Deer, WI, and I have been a resident for over 18 years. Since Greystar took over several years ago the quality of life and resident services has steadily trended downhill. Here are a few areas of concern:1.) Ensuring competence of fire alarm system installers? How about nearly having my door broken down by the Fire Dept. when the alarm origin was actually from a different unit.2.) Snow removal? Unless they want to shovel their own driveways, residents may be stranded for days after a winter storm. Previous management was much more prompt.3.) Paying a monthly fee for fitness center maintenance, yet not ensuring that broken equipment is either promptly repaired or replaced.4.) Summer of 2023 - the swimming pool was out of commission for nearly the entire summer. Another lacking amenity that's part of what I'm paying $1320/month for a single bedroom apartment for.5.) Failing to support onsite maintenance departments with adequate resources and personnel. Deer Run currently has ONE maintenance man (a very competent one) to take care of 232+ units.These are some, but definitely not all, areas of concern. Just the ones that have affected me personally.

PETER · 13 January 2024

★★★★★ 5/5

Trustpilot

Overture Buckhead, Overture Barrett and Greystar's Hidden Non-Refundable Fee at their 55+ Communities

This is an update review. In my previous review I mentioned that I was charged two "non-refundable community fees," $1k each from Overture Buckhead South and Overture Barrett, totaling $2k. I had cancelled both applications and requested a refund of both fees but was adamantly refused by all reps from both locations. After a couple emails to upper management I was finally heard, and in all fairness I'm providing this review update to 5 stars because of the professional help I received from Farrah.The $2k, was fully refunded, and I want to express my most sincere thanks and appreciation to Farrah who worked diligently to facilitate the refund. She was very pleasant, honest, truthful and professional, and followed through to keep me informed until the checks were finally processed and mailed.Thank you, Farrah!! The 5-star update is because of you!NOTE: I do hope that the application process is updated to provide more clarity to seniors who wish to live at either location.

K · 22 December 2023

★★★★★ 1/5

Trustpilot

Greystar wont even respond

My experience with Greystar, specifically the River North property management team, has been nothing short of deplorable, dishonest, and predatory. If I could give zero stars, I would.

The · 20 November 2025

★★★★★ 1/5

Trustpilot

Warning Against Greystar: Unjust Charges and Poor Customer Service

Greystar is dishonest, untrustworthy, pretentious, and disrespectful. They are corporate greed at best. I am currently unemployed and legally classified as homeless. The lack of response from Greystar is causing unnecessary stress and hindering my job search.I have been incorrectly charged for my move-out balance with Greystar. Despite being informed that I would receive a refund of $66.45, my account now incorrectly states that I owe $723.39. This discrepancy is due to an incorrect charge of $834.74 for carpet damage by a former manager, Sam Blake, without any invoice for this charge.Despite numerous attempts to contact Greystar's accounts receivable and Element Barclay Station, I have not received a single response or helpful update. The only Greystar employees who have been helpful in this matter are Courtney Westervelt and Rachael Dinka.The only damage was minor carpet damage in the guest bedroom. The master bedroom was in pristine condition. The only itemized documentation I received stated the carpet damage was $177.80. The origin of the $834.74 charge remains unclear.I want to reiterate that I am only responsible for the replacement of the guest room carpet, as specified in our lease agreement. The carpet in the master bedroom is in almost new condition, and according to our lease, I am not liable for its replacement.As per Clause 11 in our lease agreement, I am financially responsible only for existing damages. The stains in the guest room, caused by my guest, do not necessitate the replacement of undamaged matching carpet. Since the carpet in the master bedroom was not damaged, the decision and associated replacement costs should be covered by Greystar.Despite all of this, my account still reflects the incorrect balance. I expect this to be rectified immediately. I advise potential renters to be cautious when dealing with Greystar. Ensure all charges are itemized and clearly explained, and keep a record of all communications. It's unfortunate that a company of this size lacks the basic customer service to resolve such issues promptly and fairly.

Katherine · 19 December 2023

★★★★★ 1/5

Trustpilot

Thieves and roaches

This is absolutely the worst renting experience of my life. They charge crazy and unjustified fees on your security deposit, then completely ignore you. They do not reply to your emails, phone calls, or mail, absolute negligence.The living experience is bad as well. The management consists of individuals who sit on Facebook all day, and they even write positive reviews for themselves. There are no maintenance personnel available. For instance, a leaking A/C unit took them a whole month just to show up. They are the worst. Avoid at all costs.

IP · 18 December 2023

★★★★★ 1/5

Trustpilot

Thieves.

They will charge you crazy high deposits and will not return them in the timeframe required by state law. We are 3 months out waiting on a $2,000 deposit for the Cottages of Boone in Boone, NC. This company does not care about the "little people". AVOID THE COTTAGES OF BOONE. They know that people have no other choice than to rent these unsafe/unhealthy apartments because the housing is so sparce and hard to find in this crazy college town. They will never be forced to "be better". Their corporate numbers lead only to voicemail so they never have to admit anything to you personally. Good luck if you are forced to rent with them.

VickiBoggs · 7 December 2023

★★★★★ 1/5

Trustpilot

This is my far the worst management…

This is by far the worst management company that has ever managed my apartment building. I couldn’t tell you where to start maybe incompetent managers? Poor Customer? Bad Bookkeeping? Or maybe housing discrimination? The reality is, this is a budget company and if your property is being managed by it, You should probably move immediately!! If you are considering any apartment building or complex, make sure it’s not Managed by them.

D · 28 May 2024

★★★★★ 1/5

Trustpilot

I bought their service for one month…

I bought their service for one month and they keep charging me without my agreement. This is a scammer company.

Carrie · 5 February 2026

★★★★★ 1/5

Trustpilot

CEO supports Crime by his Employees

This building is Section 8 housing and is riddled with crime, elderly people beaten up in the elevators, lawsuits, crime perpetrated by the leasing office employees (and releatives that reside there- Shel’s friends) and the Concierge desk that harasses residents. Cars spray painted, residents physically attacked all the time, employees stealing from storage units (and then NDA agreements to hide it all)...the reviews are all employees. The CEO of Greystar is well aware and looks the other way…what a great guy.

John · 16 November 2023

★★★★★ 1/5

Trustpilot

Never Again, Greystar

I rented from a Greystar owned apartment complex, Westmount at Ashwood, in Atlanta, GA for about 6 months.

Michele · 19 February 2026

★★★★★ 1/5

Trustpilot

Absolutely awful management and they…

Absolutely awful management and they price gouge and overcharge for everything!! Lots of hidden fees. Extremely overpriced apartments.

Jane · 16 February 2026

★★★★★ 1/5

Trustpilot

Greystar is absolutely terrible…

Greystar is absolutely terrible specifically in the Austin, Texas area. I applied for an apartment at The Bowen in Austin, paid a $300 application fee and a $100 holding fee. AFTER I applied, they changed the price quote, which I have literally never experienced at an apartment. The apartment was in bad shape when I toured the actual unit, including a huge chip in the marble countertop and it had a big blue accent wall that was not featured in the model. The leasing agent went M.I.A. The whole thing was weird and I decided not to move in and I did not sign a lease. I requested a refund and was told I would get $100 back. I asked for a full refund. Taylor Rowell, the property manager gave me a snarky reply via email and then stopped responding for weeks. I initially won a chargeback with my bank for $300, then Greystar challenged the chargeback. At the SAME TIME, Taylor suddenly emailed me and said I would get a full $400 refund. THEN, I received a $50 invoice out of the blue (not itemized). If you've ever lived an apartment, you know how crucial it is to have accurate invoices/statements to protect your credit. I emailed Tayor Rowell about it and she stopped responding. To be clear, I contacted the property manager, Taylor Rowell, Mallory Benitez, the Regional Manager, the corporate office including the CEO Bob Faith, Renee Randle in Accounts Receivable, and the property OWNERS Southlake Capital over the course of over TWO MONTHS. NONE OF THESE FOLKS RESPONDED. THEY LITERALLY IGNORE ALL COMMUNICATIONS. Mind you, I never moved into this place. I paid them $400 and they are saying I owe them $50 despite me never moving in and them promising me a refund in writing. This is a horrible complex, horrible management, and horrible complex owner. They have a legal obligation to provide accurate statements but Greystar simply ignores all legal requirements of leasing apartment units. The sad/scary part is they manage MANY complexes around the country. Please steer clear if you can, there are so many better options. If you do end up in a dispute with them, get a lawyer as fast as you can and don't trust anything they say, even if it's in writing.

DJ · 27 October 2023

★★★★★ 1/5

Trustpilot

CRIMINAL AND OUTRAGEOUS

During our stay, we ignored the lack of security (consistently broken front garage gates) and embarrassingly filthy parking garage (cobwebs, litter, and spilled food that eventually dry up). We have, however, made multiple calls in request to PLEASE FIX the garage entry gates since we cannot enter at all. Often times, I am standing outside with baby and groceries, waiting for someone to come out to let me in. Though it was quite frustrating, this wasn’t even the biggest complaint! I can go on and on about how inconvenient our last months were leading up to moving out…but who has the time?Three weeks prior to the last day of our lease (Aug 2023), we bleached the apartment and moved out. Thank goodness I took photos (to show my husband because he said I’m wasting my time since it only has to be “broom-swept”). We received a bill of $600 for cleaning costs! When they sent us the photos, there was one tissue in the back of a closet, a few sticks on the balcony, and some water stains on the shower door. This is criminal and outrageous. NEVER RENT/LEASE from Greystar!

SABRINA · 4 October 2023

★★★★★ 1/5

Trustpilot

My apartment is owned by Greystar…

My apartment is owned by Greystar Properties, and the building management office is run by them.

Nice · 17 February 2026

★★★★★ 1/5

Trustpilot

Stay far away!

I wish this company could improve their management. In the past, I moved into an apartment, and before my lease was up, some properties switched to Greystar. It’s been my experience that things tend to go downhill when they take over. They often bring in their own staff who, in my experience, have not been as attentive because a lease is a contract! Not much you can do to break it without penalties.I’ve learned from firsthand experience that if it’s Greystar, I avoid renting there. Regardless of how great the exterior and interior may appear, it’s not worth it to me.

Tonya · 17 September 2023

★★★★★ 1/5

Trustpilot

I have written a review of Avidor…

I have written a review of Avidor Graystar in Omaha. I want to add one more comment. Avidor offers special rates and incentives to get people to rent. People need to ask..just how much will their rent go up at the end of the first year. That's when they make up those incentives.....nothing is given to you by Avidor Graystar. NOTHING

Donna · 26 September 2024

★★★★★ 1/5

Trustpilot

The Arbolada apartments in San Antonio…

The Arbolada apartments in San Antonio Texas. RENTERS STAY AWAY!!!!! Let’s began with the property manager and staff. I was so excited about moving to this place but it turned out to be a HUGE mistake. The lies and deceptions that followed has been a nightmare. The property manager would not answer the questions I presented to the office staff. Is the Arbolada MILITARY FRIENDLY? NO IT IS NOT! MILITARY BEWARE! Does the Arbolada accommodate special needs (ADA) NO they do NOT! The security in the gym and other common areas are assessable by outsiders. Oh and let’s not forget to mention that you had better read the fine print in your contract have an attorney translate or you will be sorry. They pay $2000 plus for apartment finders (HEAD HUNTER) if they bring you to tour their properties and you decide to sign a 13 plus month lease. This is ridiculous and absurd! Why not give that discount to the pour unfortunate miss guided soul you just suckered into your crappy lease agreement? The staff are hired based on their friendship to the property manager and are untrained and unprofessional. They are not held to a professional standard, if they promise something they should be held accountable to keeping that promise. Instead, they cover up for the lies and make the renter feel as if they miss heard what was said, although they consult with the property manager, she (the property manager) refuses to hold the office staff accountable (Stephanie Saenz). So they do and say whatever they feel to get you to sign a lease that you now cannot get out of. RENTERS BEWARE!!!! GrayStar communities, and what they stand for are not true nor professional.

YoLo · 31 August 2023

★★★★★ 1/5

Trustpilot

Greystar will haunt you even years later

The apartment we lived in was very comfortable with beautiful surroundings. I really did enjoy living there. However, I will never rent from a Greystar owned apartment again. Two years after moving out they sent us a bill for $85. They have not replied to any of our attempts to contact them via email or phone regarding what this statement balance is for. It is the exact amount we received back as a security deposit refund over two years ago so something seems off. Even if it is just a clerical error and we do infact owe $85 that's fine. The part that has really ruined Greystar for me is their utter lack of customer service. The least they could do is call us back and explain the charges. If someone from Greystar is reading this please sit Kyle Hale down for job counseling. He never responded to any of our attempts to contact him regarding our case.

Joelle · 21 August 2023

★★★★★ 1/5

Trustpilot

Run away from the greystar communities (park at canyon ridge)

I just got done dealing with a company called park at canyon ridge their manager Leslie illegally removed my renter's insurance and then tried to charge me for it and they locked me out of my portal for the all online accesses and I cannot access my lease and she claims that she is allowed to make any changes she wants to my account without my knowledge. And she claims that they don't have to do any work orders until I move I asked them if I could speak to their higher-ups or the people that run the greystar community she said you could call whoever you want they'll just rerout you back to me so I said okay I will see you in court and she said good luck I'll see you there so now I'm going to have to go to court with park at canyon ridge because they like to do illegal things anyone that is looking for an apartment please stay clear at Park at canyon ridge in Aurora. I also took a video of the whole altercation

Olutola · 17 August 2023

★★★★★ 1/5

Trustpilot

RENTERS BEWARE!!!!!

RENTERS BEWARE!!!!!RUN AWAY AS FAST AS YOU CAN! The Arbolada apartments a Greystar community~The management and staff are liars! Take a realtor with you who knows the business. They have NO customer service skills at all and they are very disrespectful.If the hairs on the back of your neck stand up and you get a creepy feeling something is not right 10 out of 10 time you are right TRUST YOUR GUT FEELING and RUN AS FAST AS YOU CAN AWAY FROM THE Arbolada apartments and DO NOT LOOK BACK! If the lie about their leasing contract what else are the lying about? DO NOT take the chance to find out after you have signed a lease and are stuck in a shady contract. Take your money elsewhere San Antonio has other great communities that are truthful and hold true to their customer service commitments. RENTERS BEWARE!!!! DO NOT RENT FROM THE Arbolado apartments a Greystar community!

YoLo · 9 August 2023

★★★★★ 2/5

Trustpilot

Care taking is not good…

Love our apartment and maintenance staff is very good. However the building and grounds are not kept clean. Our last building (not Greystar) he staff walked the building and gounds almost daily. Here months go by with the same trash and no one seems to notice. I admit we have a very young and un caring tenet population but that is no reason for management to ignore.

Michael · 12 May 2024

★★★★★ 1/5

Trustpilot

DO NOT RENT FROM GREYSTAR

DO NOT RENT FROM GREYSTAR! I HAVE BEEN LIVING AT TESORO RANCH APT. FOR 5 YEARS NOW AND THEY HAVE ZERO CUSTOMER SERVICE ABILITIES, TENANTS ARE TREATED LIKE CRAP AND IGNORED. I DO NOT BELIEVE THEY DO NOT WANT TO RENEW LEASES?? I COULD DO A BETTER JOB THAN ALL OF THEM PUT TOGETHER! WHY THEY CHANGED MANAGEMENT COMPANIES I DO NOT UNDERSTAND? Greystar is the management Co. for the second time and I can not believe this nightmare is starting all over again! My lease ended July 8th and I had 2 lease renewal offers sent to me back in April and May. I approved the 12-month lease with the first offer of course it was over 100.00 less than the second offer. I left over a dozen messages, walked into the office, and was told they are working on it and I they did in fact find the first offer I was talking about. The manager emails me asking me to accept the offer before my lease ends! I can not believe what a freaken joke scandalous horrible people. They have a leasing professional who also sent me a message waiting for me to accept the offer but god forbid they read my messages or the girls in the office who promised me last week this will be taken care of asap would leave a message or call me back instead they are overcharging me once again! She was a fill-in for the assistant manager and I give up on this! I They have stressed me out over this all they needed to do is "DO THEIR JOB" and pretend they like their tenants. time to look for a new home

Arleen · 24 July 2023

★★★★★ 2/5

Trustpilot

Signed "EXAMPLE" Lease, moved in, & STILL No Online Lease Signing

I've had my apartment for a week and half (signed lease/received keys), moved in this past Monday, and I still have NOT signed my online lease. The airhead people in the apartment office keep saying "try now" or "IT people are working on it"- nothing has been resolved I signed some paper lease with giant stamps on each page of something along the lines of "EXAMPLE"- I would assume my this isn't even a valid lease. Aside from not being able to sign on lease properly, the property where I live is ok. Apartments themselves are well sized but the stairwells are disgusting. Toilet paper strew everywhere, egg shells, dog poop around the property, very rude maintenance guy, and office staff that don't know how to communicate. (I had to contact them asking for an update about the lease a week-7 days- after I signed the printed EXAMPLE pages.) I wouldn't recommend renting anything from this company.

Rob · 19 July 2023

★★★★★ 1/5

Trustpilot

Do not Recommend

I often times do not write reviews unless the experience has significant been detrimental to my experience or super great! If I could give a zero on this review I absolutely would. We moved to Middletown Landing May of 2022. MJ was very very helpful throughout the process and any concerns we had she attempted to address them-if she didn't know how she always found someone who could help. The neighborhood is nice--other than that I do not have anything positive to say about Middletown Landing and their corporate office, Greystar. A few things that I would recommend if you decide to live here: 1) When you provide your security deposit do not expect to get it back. 2) When you move in you have to provide your own light fixtures, and/or ceiling fans. They leave your apartments without them. 3) Any documentation you have in your account keep track of them because once you move out, they will not give you access to any of the maintenance request that you placed while staying there 4) If you have to make any maintenance request track them outside of the account as well. Our AC unit froze over several times throughout the year to the point we had to turn on our emergency heat...I put in atleast 17 maintenance request since we moved in and it took them until the spring time to get it resolved. Please note that you maybe able withhold your rent if they cannot complete the task in a timely manner or if you've had multiple instances of having to request the same thing to be fixed. 5) When you move in, take full inventory of the apt (i.e., whether it is cleaned, bugs, stains on the floor, water damage) because if you don't they will take your security deposit and charge you more. 6) you will pay for pest control and I've never seen them come out and spray--we constantly had stink bugs and spiders getting into our home. 7) Expect to pay for them to paint after you move out--which is another reason you will not get your security deposit back. You'll also pay a cleaning fee at move out as well (though they already have to clean prior to the next residents moving in 8) You will pay for the smart system they put in the home as well--they placed this in our apartment and told us that if we renew our lease it will be an extra fee each month. 9) you will also pay for valet trash--valet trash is suppose to come daily and they dont. If you have more than two bags on your porch, according to Samantha LePak at Greystar, they will charge you a fee and expect that any extra trash remains in your home until the valet trash that you pay for comes and gets it despite them not upholding their requirements to get the trash 5 days out of the week.Also, I spoke with their Greystar Specialist, Samantha LePak, who works at corporate--she was absolutely rude and provided the worst customer service I have ever received. We paid over $20k that year staying at Middletown landing and to be treated the way that we were treated and dismissed was the worst. I asked to be provided pictures for the things that we were charged for and the pictures she sent were a collage of screenshots which made it very difficult to view. I asked if she could send them in a format that would best support the viewing of the picture--she stated that she couldn't and that she was doing me a favor by "even providing me with the pictures" and that she did not have to do so. She also would not provide me with my maintenance records, I requested, that I submitted throughout the year and when I asked to speak with someone that was above her, she told me that she is the only person that I can speak to. Greystar is a large company and if she is at the top of the chain, it is best that someone provides her with some professional development and social skills to further help with the customer service that she provides. She talked over me throughout the conversation of me attempting to explain my concerns and I had to briefly stop and note to her that she is talking over me and is not allowing me the opportunity to explain my concerns. She told me I could explain my concerns but there was nothing she could do for me-which to me, felt dismissive. Even if my concerns do not get resolved, I am fine with that. The approach, tone and response that I was provided was the absolute worst and though Greystar and Middletown landing will not miss out on my money solely because I am only one person, I do think it is important for people to take caution with this company when deciding to sign with them. I am hoping that in the future those who do decide to lease will have a better experience than I did.

Darrian · 7 July 2023