Greystar reviews

★★★★★ 1/5

Trustpilot

Greystar scams out college students

Greystar scams out college students! They respond to leasing inquiries within hours, but NEVER get back to you when you ask for a refund!Firstly, their leasing strategy is bit sketchy! They require you to pay one month rent even BEFORE sending you ANY AGREEMENT OR LEASE TERMS!Also, they deliberately made the payment process very smooth (credit card, etc.) but the refund extremely cumbersome (checks). They had never told me so before I paid! If that was the case, I wouldn't have paid so quickly.As a college student with little experience, I unsuspectedly paid the $2,005, because they promised full refund if I was not happy with the lease term. However, I have NEVER heard back from them after I asked for refund.Property: The M Seattle, WAPayment #156 619 8436Payment made on Jun 24Please REFUND in FULL ASAP via my ORIGINAL METHOD OF PAYMENT!

PH · 7 July 2023

★★★★★ 1/5

Trustpilot

Alvista Trailside Apartments - Greystar Corp

Alvista Trailside Apartments, Englewood, CO - owned by Greystar I would not give even 1 star but this website does not give that optionWorst place to live EVER! I will only review my current problem at this time, I have been there a year! WHAT A NIGHTMARE! DO NOT MOVE THERE!My current problem, smoke/fire alarm keeps malfunctioning! They never fix anything! But this one is a dangerous one to ignore! The after hours emergency # is a joke, it just keeps ringing and ringing and then hangs up! Scary! The fire dept. should go out to that property and inspect!!!

Gina · 28 June 2023

★★★★★ 1/5

Trustpilot

Do Not Recommend

I have never lived in a Greystar community, and yet I now have a collections notice for a $150 application fee that was already refunded to me in 2021.

L · 16 September 2025

★★★★★ 1/5

Trustpilot

I am absolutely furious with the lack…

I am absolutely furious with the lack of response and complete disregard from the apartment management regarding the appalling living conditions in my apartment. It is utterly disappointing to see such negligence and incompetence from a supposed "professional" management team.From the moment I reported the numerous issues plaguing my apartment, due to a leakage that happened on the floor right above me, I had hoped for a prompt and effective resolution. However, to my utter disbelief, I have received no response, not even an acknowledgement of my concerns. It is as if my pleas for help have fallen on deaf ears.The state of my apartment has become completely uninhabitable, posing a severe threat to my health and safety. I have taken extensive measures to document these nightmarish conditions with photographs and videos, providing irrefutable evidence of the filth, hazards, and disregard for basic maintenance.To make matters worse, I have been forced to seek alternative accommodation at my own expense due to the apartment management's incompetence and inaction which lasted for TWO WEEKS. The financial burden I now bear, all because of their negligence, is simply unacceptable.This complete lack of responsibility and accountability demonstrated by the apartment management is shocking and disgraceful. As a tenant, I have fulfilled my obligations by promptly reporting these issues and providing substantial evidence. However, it is abundantly clear that the management could not care less about the well-being of their tenants. They don't even respond to my calls because they know my phone number.I implore anyone considering renting from this establishment to think twice. The management's abhorrent behavior and failure to address legitimate complaints demonstrate their complete lack of professionalism and care for tenants.I sincerely hope that this scathing review serves as a wake-up call to the apartment management. They must understand the gravity of their negligence and take immediate action to rectify the unlivable conditions they have subjected me to.Do yourself a favor and avoid this place at all costs. It is evident that the management cares more about their own convenience than the well-being of their tenants. Spare yourself the stress, frustration, and financial burden that comes with dealing with such an unresponsive and irresponsible management team.I am beyond disappointed and enraged by the apathy displayed by the apartment management. They have not only failed me as a tenant but have also demonstrated their complete disregard for basic human decency.

Ayah · 23 May 2023

★★★★★ 1/5

Trustpilot

If i could give it lower i would

If i could give it lower i would. Staff is awful from top to bottom. The rats at the dumpster (which there are plenty) would likely be more competent than the people I’ve had to deal with.

Brett · 14 June 2025

★★★★★ 1/5

Trustpilot

Issues I dealt with as a tenant at Avana at Happy Valley

Issues I dealt with as a tenant at Avana at Happy Valley (owned by Greystar)1. No helpful response to cockroaches which required I personally deal with them using Diatomaceous Earth2. Multiple fires including one used to conceal a homicide3. Lack of timely trash pickup even though there's a Valet trash fee4. Multiple squatters and people using/distributing meth and opiates on site, absolutely no response or safety regards from the company 5. And finally multiple fees upon move out even though the unit was spotless and I had fulfilled the 13 month lease. Never rent from these people if you pride safety, price or housing quality. I only rented there desperate for shelter.

JustAPNWGui · 12 May 2023

★★★★★ 1/5

Trustpilot

Money hungry, bad management

Greystar have shown themselves to be a money hungry machine who tramples of its residents and I would highly recommend you do not reside in any of their properties. We have been here one year and we are now being forced into either signing for another year with 6 month break clause or having to pay £458 more in rent per month for the ‘privilege’ of having a rolling by month contract. I do not treat my own tenants this way and I’ve never heard of this before. We earned the right to roll by month by committing to a year. It’s very hard to find a rental at the moment so they are trapping us between two awful decisions. Our rent for a 2 bed flat in Croydon will now be £2,609 (they are advertising other 2 beds in the building for (£2,200) as we desperately want to move out and so we have to take this risk and absolutely must find another place to live ASAP. We have a baby about to go to nursery and CT is going up. This increase will leave us with to barely any money but we cannot commit to another 6 months as we really want a garden for our baby. We appealed to management and they would not negotiate, it was humiliating to be invited to a meeting and not heard. This situation has really caused me a lot of sadness and keeps me up at night. Do not fall into this company’s trap.

Lauren · 7 May 2023

★★★★★ 1/5

Trustpilot

The company is a rip-off machine and it…

The company is a rip-off machine and it is too bad I can't give them less than one star. Besides forcing tenants to sign an agreement to pay two months rent in case of breaking a contract, they also charge an "Insufficient Notice Fee" if you inform them about that in less than 60 days. I lived in the apartment owned by Greystar for five months and after I lost my contract and had to move out I was charged almost three months' worth of rent. A semi-decent hotel room would cost me the same amount or less. In addition to the cost of rent, the company is also charging for everything else including the Pest Control which didn't help in my former FL apartment roaches owned the place throughout my whole entire stay. The most brazen charge was for a "valet trash" service, that no one was using anyway. The justification for that service from the rental place was "too much wildlife around the apartment complex." Like those people who suppose to collect your trash from your doorsteps wouldn't put it into the same trash container where tenants are dumping it anyway, stay away from this company and save your sanity and the frustration of dealing with the endless charges after moving out.

INNA · 29 April 2023

★★★★★ 5/5

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Calvin@The Depot is Great!!!

Calvin@The Depot is Great!!!! Very professional helpful and nice!!! Jasmin has amazing customer service too!

Akilah · 18 May 2024

★★★★★ 1/5

Trustpilot

This company is the biggest scam ever

This company is the biggest scam ever! I applied for an apartment and there is no one helping me get my deposit money back. I wasn’t able to get approved for the apartment the company allegedly sent a refund via email. Never received they said it was used this entire process has just been horrible.

Mella · 19 September 2024

★★★★★ 1/5

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OH~GOD!I wouldn't even leave a single…

OH~GOD!I wouldn't even leave a single star.

Macon · 27 February 2026

★★★★★ 1/5

Trustpilot

Worst Management Company

Any apartment building managed by them is falling apart. There is no customer orientation just profit making. You are not a human for them just a number. Most properties managed by them are totally outdated and broken down.

Judit · 14 June 2022

★★★★★ 1/5

Trustpilot

WARNING -DARRYL RYALES CONDUCT

WARNING ! Are you being harassed via phone from Greystar corporate after you move out by a man by the name of Darryl Ryales? He is in there accouting .collections department and once you move out 2 months later Darryl will start calling you, screaming at you, and using illegal tatics. Please reach out to the attorney general consumer protection website in washing dc and file a complaint on Darryl and Greystar. Also find the corporate office Better Business Bureau webpage for greystar corporate and file a complaint there to. Darryl needs stopped

Johnny · 14 January 2023

★★★★★ 1/5

Trustpilot

Theives, Liars, Criminals

This company tried to raise my rent in the early days of the pandemic. When I moved out with ample notice, I gave them a pristine apartment. They fabricated charges and refused to return my security deposit. Three years later, they have hired a collection firm to collect like 4 days of rent with three years of interest. The first notice I got was a ding to my credit report and score. These people are thieves, they are liars, and, raising rent during a pademic also makes them criminals. STAY VERY FAR AWAY FROM ANYTHING THEY OWN IN ANY CITY!!! SPREAD THE WORD!!!! THIEVES... LIARS.... CRIMINALS.

C.R · 7 January 2023

★★★★★ 1/5

Trustpilot

Dealing with a corporate employee who…

Dealing with a corporate employee who is so disrespectful. She should not be allowed to discuss any matters with residents until she receives the proper coaching from a customer service stand point. So disappointed in Greystar. Would love an email back to discuss someone at a higher level in greystar to discuss.

Maureen · 24 September 2024

★★★★★ 5/5

Trustpilot

Matthew Denhart

Matthew Denhart in Spartanburg/Greenville office helped my mom in a very difficult situation with her car and he came quickly to her rescue. He is not only extremely professional but also a very kind person. He is a wonderful assest to the company and we thank him from the bottom of our heart.Thank you,Deborah and Michel

Debbie · 19 July 2024

★★★★★ 1/5

Trustpilot

Oak At Greenview - sewage view

I moved in March 2022. I have had so many issues - The delay of repairs is horrible. here we are Nov. 18th, 2022. Reported on 13th. I have drainage backing up for 6 days. I can't use my washer due to drainage backup. I can't use the sinks in the kitchen for the past 4 days. Sewage water sitting in the sink, smelling up the apartment. I have done all i could to inform them through website, protocol Maintenace, etc .. No repairs still to this point

Shadow · 19 November 2022

★★★★★ 1/5

Trustpilot

Do not rent commercial space from this crocks

Do not rent commercial from this crocksVery unprofessional company with bunch of stupid leasing agents giving hardest time possible to let u almost not sign any lease with them Also lots of hidden charges as wellYou better stay away from this unfriendly greedy company with their leasing agents

K · 12 November 2024

★★★★★ 1/5

Trustpilot

Lived here a year, then Greystar

Lived at the same property for a year before Greystar took over. Employees are friendly, sure. They send smiley emoticons while telling you you're evicted. Fee's keep going up, service keeps going down, and they'll promptly reply to an email with a pseudo apologetic tone that "that's just how we do things"

Max · 9 August 2024

★★★★★ 1/5

Trustpilot

GO ELSEWHERE OFFERED ME TWO MONTHS FREE…

GO ELSEWHERE OFFERED ME TWO MONTHS FREE RENT IT WAS THE WORST APT NOISEY, NO BALCONY, I ASKED TO MOVE ACROSS THE HALL THEY WANTED BACK THE FREE RENT PLUS ADMN FEE UNCARING, NO SMOKING BUT THEY HAVE A DRINKING PARTY FRIDAY NIGHT 50 PEOPLE GET DRUNK, THEY DO NOT CARE A FEW ACTITIES BUT THERE COULD BE A LOT MORE FOR THE MONEY MANAGERS ARE TOO YOUNG NOTHING FOR VETERANS WILL NOT FLY THE AMERICAN FLAG OUT FRONT GO ELSEWERE LIVED HERE A YEAR MANY ARE MOVING OUT

RINGO · 25 August 2022

★★★★★ 1/5

Trustpilot

GREYSTAR OVERTURE SHELL GAME BAIT…

GREYSTAR OVERTURE SHELL GAME BAIT AND SWITCH I NEEDED A PLACE OVERTURE WAS WELL RATEDTHEY SAID I WOULD HAVE TO WAIT BUT THEY HAD AN APARTMENT WITH TWO MONTHS FREE RENT SO I TOOK ITWHEN THEY PROCESSED MY DEBIT CARD THEY DID NOT TELL ME BUT TOOK OUT A THIRD MONTHS RENT I WENT POOR FOR A MONTH AWAITING MY NEXT RETIREMENT CHECK AS IT TURNS OUT THE APARTMENT IS ONLY ONE OF FOUR WITH NO BALCONY IT FACES A NOISY POOL AND MY NEIGHBOR HAS A BALCONY RIGHT NEXT TO MY WINDOW MONTHS LATER, I INQUIRED TO MOVE THEY SAID I MUST PAY BACK ALL OF THE TWO MONTHS OF FREE RENT PLUS AN ADMINISTRATION FEE WHICH TOTAL $ 4,000 JUST TO MOVE ACROSS THE HALL GREYSTAR IS SCALPING OLD PEOPLE I DID SEND LETTER TO THE CEO'S IN CHARLESTON AND GOT NO RESPONSEI GAVE FOR YEARS OF MY LIFE FOR MY COUNTRY WITH VIETNAMI WAS A TEACHER FOR FORTY YEARS I AM AN AUTHOR OF ENGINEERING TEXTBOOKS THIS SURELY IS ILL TREATMENT AND TAKING ADVANTAGE OF THE ELDERLY

RINGO · 21 August 2022

★★★★★ 1/5

Trustpilot

If there is a choice of 0 , they worth 0

If there is a choice of 0 star, I will rate them zero. I have lived in Well house for over a year. At the very beginning, we were happy about the living condition, convenient location, pet-friendly. Staffs are nice and friendly.HOWEVER, I discovered that landslide dropping of management standard even though front staffs are still nice friendly.But senior management presented impolite , unprofessional and irresponsive attitude towards neighbour. Some incidents can be quoted as example:Repeatedly letting unregistered cars going into private parking and ignored the security of residents property. Whenever receiving complaint, the answer is “This is just a single case, I don’t see any complaint from other residents”And this management ignorance led to fire incident on 16 June, 2022, a unregistered Mini Cooper into our private parking were on fire and at least 3 three cars were damaged and no clear report was issued till now nearly half month. Seems that even paying higher rent than the market, residents seems not deserve what we have safety and security and not even mention about to be treat fairly.

Emily · 8 July 2022

★★★★★ 5/5

Trustpilot

When renting a Greystar apartment for…

When renting a Greystar apartment for thefirst time we had the most wonderfulprofessional assist us during the entireprocess. Her name was Mary AnneBillota-Walsh. She was extremely kind,considerate of the stress we were dealingwith in selling our home, as well asmoving into a new residence in a veryshort time span.She helped us every step of the way tomake the transition extremely smooth andeasy. Her kindness and vast experiencein real estate as well as getting all thepaperwork done quickly was incredible.She was there to help with every detailand made moving into a Greystar propertya pleasure. My husband and I appreciateemployees who go above and beyondtheir jobs to make a company standabove the competition. We would likeGrey Star to know that they have anexcellent employee in Mary Anne on their Team!!!!!

Michael · 17 June 2022

★★★★★ 1/5

Trustpilot

Absolute junk construction

Absolute junk construction. After living in apt for 1 year it was nearly falling apart. Carpet worn to the cheap plastic binding, mold and mildew anywhere water was used (laundry room, bathroom, kitchen) appliances are as cheap as they come and stopped working on a regular basis. Management plays dumb and or deceives

Rachel · 18 June 2024