Benham and Reeves Fulham reviews

★★★★★ 1/5

Trustpilot

Never ending problems and expenses

Sadly the Agency, Agents and Landlord don’t take any responsibility after having failed informing me (tenant) about the Flat’s Fixed Hot Water/Heating Provider E.O.N. and a Faulty Boiler (repaired after having to chase days, that became weeks) I’m now being told by Syed Hussain (Property Manager) I’m liable for a Bill that I had no idea about - I asked in regards to Bills and I was told Electric, Water, Council and any I would personally want as Internet, TV license - I moved in and set up Accounts with an Electric company, Thames Water and Council.After a month I received a letter from E.O.N Heat addressed to “The Flat Occupier” I thought was a mistake. I called them and I was told they have a Fix Contract with the Development for over 70 years, they supply Hot Water and Heating, and I was told I consumed Heating and Hot Water and I owed them £90. I can’t choose a supplier for this service, and it’s incredibly expensive.In my contract there’s no mention at all of this Fix Supply for Heating and Hot Water.I had to chase to have someone coming to check the boiler, since I never used heating - we are in summer - plus I knew there was something wrong the Boiler, it would generate all the time a very high temperature in the whole property and make noises.After weeks of chasing Syed Hussain someone came in and indeed found a piece was faulty and that was the problem for the consumption of Heating, also explained me how to properly use the Boiler, I asked for this since I moved in and I was told by Syed Hussain to “watch videos on YouTube”I told the property manager I’m not responsible for that Bill since the Boiler was malfunctioning and also I was never told about this Fix Supplier.He refused in several emails, and then his final response:“The Landlord is being fare, so I have to pay half of the bill”It’s absolutely insane, now I’m having to contact The Council, Shelter, a Solicitor, and leave as many reviews as possible so nobody else gets treated as I’m being treated by Benham and Reeves.

Mariana · 17 September 2021

★★★★★ 5/5

Google

Benham & Reeves in Beaufort Park were extremely helpful and efficient

Sharon · 14 October 2025

★★★★★ 5/5

Google

Second time using their services and extremely happy with the way everything is handled. I have to really thanks Helen for helping us finding our first and second flat, without her we wouldn't have found those two amazing properties. She has always been so helpful, always going above and beyond her role. Giuseppe also helped us a lot with the second property and we cannot thank him enough for the job done. I highly recommend them!

Elisabetta · 24 February 2022

★★★★★ 5/5

Google

We had a phenomenal experience in selecting and moving into our flat at Imperial Wharf through Benham & Reeves and specifically Helen Ramsay. She was able to understand our requirements and we zeroed in our flat in the first day itself. And after that the whole process of completing the paperwork, putting down the deposit, and then moving-in was a breeze. Helen was able to guide us at every step and we have no hesitation in recommending her, Benham & Reeves and Imperial Wharf to anyone looking to move into a great riverside community!PositiveResponsiveness, Quality, Professionalism

Sameer · 20 June 2021

★★★★★ 5/5

Google

I have used Benham and Reeves for well over 12 years to rent out my 2 bedroom apartment. They have been brilliant. Helen and the team based at Imperial wharf have been very responsive and over they years they have never failed to find a tenant, generally within days of the property being vacant. When issues have arisen, in terms of maintenance or tenant issues, Helen has resolved the issues promptly and thoroughly. I suspect in the fallout from Covid the letting market will be tough but The Benham & Reeves office at Imperial Wharf are very well placed to find tenants. In summary - first class personal service.PositiveQuality, Professionalism, Value

Charlie · 20 June 2021

★★★★★ 5/5

Trustpilot

My experience working with Mr Abbas…

My experience working with Mr Abbas Efir has been really pleasant. He takes initiatives and is always prompt and responsive in every of my enquiry. I’m so glad that my letting investment is well managed by a professional like Abbas.

Lena · 13 October 2024

★★★★★ 5/5

Google

Honestly, best letting agents I have dealt with so far. I was struggling to find a place and upon contacting Archie from B&H he was able to help me secure a flat in 1 day. Thuraya was also extremely helpful and efficient. Also, both were super friendly which made the annoying search for flats go very smoothly.

Zainab · 26 November 2023

★★★★★ 5/5

Trustpilot

Great Exp at Hammersmith Branch

Hi, my experience with Benham and Reeves at the Hammersmith branch has been great. Yuan and Wesley have been really helpful in letting my apartment. Wesley in particular was great in explaining the details behind the letting, while Yuan was generous with her time and also v prompt coming back to me. They made the whole process really smooth, and I would recommend them for others.

Daryl · 28 March 2023

★★★★★ 5/5

Trustpilot

The service and support from Benham & Reeves in finding and rental a flat.

The service and support from Benham & Reeves was first class throughout. Friendly, efficient and practical, with regular and timely communications that ensured everything went smoothly. Iveta Visnyeiova looked after me brilliantly, helping me find a property that exactly suited my needs and overseeing all the administrative process from start to finish. I would highly recommend the firm to anyone who asked.

Patrick · 2 September 2025

★★★★★ 5/5

Trustpilot

Simon Sobeh along with Chris handled…

Simon Sobeh along with Chris handled the letting of my apartment and provided updates regularly Simon was professional in the handling of the letting of my apartment. Excellent service and I wish them all the best

Dr · 4 December 2024

★★★★★ 5/5

Trustpilot

Letting with a twist!

Lisa Jane went far and beyond to allow us to enter the flat the day requested - she double checked that the deposit had arrived, negotiated with the landlord on our behalf, promptly picked up the phone when we called (many times!)- we highly recommend Benhams - Super thank you!

Barbara · 11 April 2024

★★★★★ 1/5

Trustpilot

B&R don't manage your property You Have To Manage B&R

Please think twice before you hire B&R services neither fully managed or partly managed. There is no communication between any of B&R departments. There is no effective management in case anything goes wrong with your rental property.There is no timely responses it takes ages to get the work doneThere is no cost effectiveness they quote over £700 for a small bedroom carpet change.There is always something wrong you will have to check even their own monthly statement otherwise they just keep your money.There is no managers even to hear why their customer are complaining. But, they will always argue that they have keep money in reserve. So, please think twice what do you expect from a Estate Agent as a landlord.

Birol · 15 February 2021

★★★★★ 5/5

Google

I am very grateful for Benham and Reeves services and management of my property, the tenants give positive feedback about them and I find them to provide a great service. Thank you to Raj Miah and team, Kayleigh Weston, Veronica, Sylvie and Kyle.

Tanya · 25 July 2024

★★★★★ 5/5

Google

I am extremely satisfied with the service provided by Ivan Hrissimov of Benham & Reeves. Having worked with him since early 2009, I have consistently found him to be responsive, professional and proactive. His attention to detail and commitment to client service are exceptional. I highly recommend him

Wah · 20 December 2025

★★★★★ 5/5

Google

We can't sing Helen's praises enough! Such a warm, kind professional sales agent in who we have built a great deal of trust in such a short time. Nothing is too much trouble- regardless of time or day of the week she is always on hand to help and provide us with the information we need to know. Helen's shown a fantastic ability to ensure her client's interest are well looked after by building a great relationship with us at the tenants and delivered fantastic customer service. I hope she is valued, praised and appreciated by the company because she absolutely deserves to be! Thank you Helen! Pleasure doing business with you!PositiveResponsiveness, Quality, Professionalism, Value

Gary · 20 June 2020

★★★★★ 2/5

Trustpilot

My father passed aware 2015

My father passed in 2015 and for years they been holding into my father deposit refusing to return it until the 10 June 2020.The amount was originally agreed in Jan 2016 and since they refused to return those funds, arguing that I need to provide a letter from a solicitor that stated that I was the executor of my father estate, I didn't want to to that because would incur costs to myself of on average 256 pounds, No understanding why I need to do that because not even Banks requested such document from me and they had larger amounts. ( I provided ID, death certificate)there was a deduction to the total amount of the deposit which was agreed with the landlord on the amount in January 2016, which was different from the amount the landlord wanted to claim. However out the blue without my connect the landlord contacted the Benham and Reeves and requested the original amount he wanted to deduct given to him in November 2016 which Benham & Reeves honour with a strict understanding if there was a dispute this was going to be returned to me. This change was not verified with me and perjury was made to facilitate and Benham & Reeves. after January I was not pursuing this as it wasn't important in my life, I was in the final year at university and the loss of my father had already caused significant distractions and chaos to my life and mental state. However, I parked all the documents and emails to engage at future date.What I could not understand why my word was good enough to make decisions on deposit to my father deposit but to good enough for the deposit return to me. Earlier this year I send email to William with form and value agree and I was ignored. After waiting a few weeks and still no response, I began to ring the office's number and express my disappointment to several members of the company which confirmed someone would get in touch with me. On that same day, I receive the same response from William sorry we can't help without the letter from a solicitor(28/05/2020). To which challenged as previous why they are so special as a company that I need to provide them with such letter, I also notified him if he kept the same stance I would have no choice but take this matter via court it would. I was once again ignored.Well after a week also pass I rang the office again and complained once more and requested the matter to be escalated about William as I did before and Lady on the phone said she was going to pass that to the director and I would be hearing from them shortly.on that same day in the afternoon 12:25, I received an email from William stating that his superiors have agreed to refunds the balance as per attached so at that point I new document was generated with a different value. which I was confused by baring in mind William is the one that confirmed the landlord agree to my proposal of the deduction after I mentioned all the things it was breathed out of the contract, I was more than reasonable to agree to have some value to be dedicated which I was well within my right to contest to back in Jan 2016.I asked him to confirm is this was correct and he comes back with a response that I agree to this according to the landlord, Well I never agree to this! Why would I say yes take more money off me at a later date? When the mater on the value was already finalised? At the time, I also went through emails send sent him evidence that confirmed the value, and resent him the form at the time which I had signed of the original amount and challenging why this was changed? No explanation was provided just that they were following the landlord instructions.and by that point, I believe Benham & Reeves notice this review that I first published on 8th and Lady Lisa was taking over the matter and was going to get that resolved and asked me to be patient due to timeline it occurred and to amend my review as they were going above and beyond to get the matter sorted but it was not concluded at that stage.After a few backs and forth over a few days with Lisa, the original agreement was finally honoured, as I still had many questions why that occurred and no apologies of the mistake or logical explanations where provided and the matter was escalated to the Managing Director Vidhur on 10th June 2020, who finally offered an apology over the phone and admitted that mistakes occurred and offered a settlement which I agreed to after consulting with the family but its time to close the book on this As the matter been resolved and close, I have taken the decision to amended this from 1* to 2** and provided a more comprehensive description of the interactions. Although they might deserve 2.5 out 5, I can't score 0.5.

Hifen · 11 June 2020

★★★★★ 5/5

Trustpilot

Mr Di Gong is a property specialist

He was professional, helpful, and responsive from start to finish

Panos · 21 September 2026

★★★★★ 1/5

Trustpilot

Disappointing Property Management Experience with Poor Oversight

I entrusted my property to this agency for letting and management, but unfortunately, my experience was far from satisfactory. It’s worth noting that they also operate under the name Benham and Reeves. Throughout the tenancy, I was repeatedly sent invoices to pay, which was frustrating.When I regained possession of my flat, I was deeply disheartened to find it in a state of significant disrepair. The condition was far worse than the photos provided after each tenant's departure, raising concerns about the accuracy and reliability of their documentation.It became apparent that there was a lack of thorough oversight regarding tenant behaviour and property upkeep. The agency seemed more focused on generating income than ensuring proper management of the property.Overall, my experience was highly disappointing, marked by poor management practices. I would caution others to think carefully before engaging with this agency.

Tania · 9 December 2024

★★★★★ 5/5

Google

I am very happy with their service especially Rahim Velji and his team. He respones and gets things done very quickly. I am highly recommend Benham & Reeves if you are looking for property agent to look after your house.

Lok · 25 July 2024

★★★★★ 1/5

Trustpilot

I was extremely disappointed with my…

I was extremely disappointed with my visit today. As a highly recognizable brand, I never expected to be treated so poorly. I visited the store for a simple task, cutting spare keys, and was assisted by the branch manager, William Leslie. Despite bringing all the required documentation, which two staff members had confirmed over the phone, Mr. Leslie claimed it was insufficient and needed to be presented differently. When I tried to explain, he rudely interrupted me repeatedly, refusing to listen or allow me to clarify. Shockingly, a store manager lacks basic customer service skills, cannot communicate professionally, and behaves so dismissively that his assistant had to apologize on his behalf. Could not believe that I had such a negative experience.

Natalja · 18 November 2024

★★★★★ 5/5

Trustpilot

My best experience with an Agency yet to be matched!

Honestly the best experience I have had with an agent I didn’t get into the exact mechanisms of what is a company policy and what is not but for sure people here are gems who help whenever possible and genuinely advice based on what is best for you rather than try to manipulate you into one option or another because they want to increase their profits …etc.

Rashid · 16 March 2026

★★★★★ 5/5

Trustpilot

Great service

Both Nick and Thomas took personal interest in the sale of my house.

Walter · 21 August 2026

★★★★★ 5/5

Trustpilot

Excellent customer service

Excellent customer service! In early January I spotted an apartment for rent, it was exactly what I was looking for in terms of location, price, and everything else.

David · 30 April 2026

★★★★★ 5/5

Trustpilot

We were assisted by Di Gong and Zak…

We were assisted by Di Gong and Zak Taylor in letting of a flat. They were professional, efficient, easy to work with. Zak was very helpful with our documents and assisting in our signing. He was attentive and courteous. Di was absolutely exceptional - extremely knowledgeable and experienced, insightful, provided superb advice and suggestions, prompt in responding and very conscientious.

Heather · 24 March 2023