Trusted Agent profile · Fulham
★★★★★
643 reviews across 2 platforms
15 The Boulevard, Fulham, SW6 2UB
Part of Benham and Reeves, see every office.
Benham and Reeves's office in Fulham, at 15 The Boulevard, is rated 4.6 out of 5 across 643 reviews on two platforms, including 217 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of four awards Benham and Reeves won in 2026.
The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Fulham office, from every platform, shown as written. First names only.
5/5
GoogleThe team were amazing from start to finish. Really understanding of our requirements and questions we had. Iveta and Veronica were superstars when we committed to moving forward. Thank you
Hi, we are very pleased to hear you've a great renting experience - both Iveta and Veronica are glad to receive this acknowledgement of their lettings and property management expertise. Thanks for your custom. - Ruth, B&R
5/5
GoogleAlina Stancila is hands down the best property manager we’ve had. Super proactive, always on top of things, and really goes above and beyond. Great communication and excellent client service, we’re really impressed. Truly a breath of fresh air!
Thank you Anete, it's great to hear we are meeting your service expectations with regards to property management at Imperial Wharf. Alina is very pleased to see you share a five star rating here too, we appreciate your custom. - Ruth, B&R
5/5
TrustpilotExcellent property managers!
1.5 years into my tenancy. I have done a full 180 on my initial view over the year.Joyce has been an excellent property manager over the past year, getting issues fixed promptly and flexible around our schedules.I can now say that I’d recommend B&H to any of my friends.
Hi AS, thank you for taking the time to update your feedback, based on your experience this past year. We are thrilled to hear the service is now as you expect, and things are working well for you. Joyce is very encouraged by this and appreciates your encouragement here. Thank you for your continued custom with Benham and Reeves.- David M, B&R
5/5
TrustpilotVery good service and will be recommend
Letting agent Mr Dele Lawal has made very good communication with me throughout the letting process. Although there was some misunderstanding with purchasing the rental insurance. But overall I am quite satisfied with Benham & Reeves and the letting team.
Hi Mr Leung, we appreciate you taking the time to leave a review for the landlords service you are receiving from our lettings team in Hampstead. Thank you for your continued custom with Benham and Reeves. - Ruth, B&R
5/5
TrustpilotThe selling team at Beaufort Park (Nick…
The selling team at Beaufort Park (Nick and Thomas) were great in finding a suitable seller for us, and seeing through to completion, we thank them so much!
Hi Gareth, we appreciate you sharing a five star rating here. We are very pleased to hear you've benefited from Nick and Thomas's property sales expertise and professionalism and are glad to hear you've had such a good service experience with Benham and Reeves, thank you for your custom. - Ruth, B&R
5/5
GoogleThis was “just” a renewal. However, Wesley & Fiona were always helpful as we found ourselves dealing with a host of last minute unwelcome clause additions every time we thought the deal had finally been agreed.
Hi Kenneth, we're glad we have been able to help you again with the rental renewal. Thank you for your patience and your custom. - Ruth, B&R
5/5
TrustpilotThanks for your support
Thanks for your support, Your Flat is clean and very nice.
Hi Anh, we're very glad to hear you've had a good service experience renting with us, thank you very much for this lovely feedback! - Ruth, B&R
1/5
TrustpilotTenancy rental rip-off
I was very happy with Benham & Reeves in finding my tenants. I paid 8% commission for their service gladly, but had to pay this over 3 months as the rent came in. They had to advertise, screen tenants, do an inventory and keep a deposit.
Hi Graham, we always aim to be transparent about our fees from the outset and apply them consistently to all clients according to our Terms of Business when you instruct us. Nevertheless, we appreciate your feedback which is duly noted. - Emily, B&R
5/5
TrustpilotWe are very happy with the service that…
We are very happy with the service that provided by Yushi Tsuji and Kaiju Matsuda at B&R, they are professional, reliable and responsive.
Hi Marisa, thank you for your kind feedback regarding the service you have had from our Japan Desk team at Benham and Reeves. We are glad you have felt so well supported by Yoshi and Kaiju, this is great to hear. - Emily, B&R
5/5
GoogleVery positive experience with our letting experience with the Japan Desk. Our letting agent, Yoshi Tsuji is professional as well as being a good and fair negotiator. The property management team on the Japan Desk is also very good.
Hi CJD, thank you for sharing a five star rating here. We are thrilled to hear you've had such a great service experience from our Japan Desk and property management team. We appreciate your custom. - Ruth, B&R
5/5
GooglePleased with their services, especially Kyle and Veronica who assisted with my tenancy.
Hi Zhiyuan, thanks very much for sharing a five star rating here and for your positive feedback which Kyle and Veronica in our lettings team are thrilled to see. Thanks for your custom. … More
5/5
TrustpilotThank you so much
I want to thank Mark Wellington and his team (Maria and Chris) at Benham & Reeves for my three years as a tenant. The team in the letting office not only assisted whenever I had a query or problem, but they also looked after my wife and our young child, who were both new to the UK when they arrived three months after I moved into my apartment in 2019. I wish you all the best for the future and thank you on my family's behalf. Warm thanks, George
Hi Izfa, thanks very much for sharing your five star rating here and for telling us how great your service experience has been as a Tenant renting with us. Mark and the Surrey Quays team really appreciate your kind comments. - Emily, B&R
1/5
TrustpilotBullying and harassments, deposit not returned
i cant appreciate that you quote your version of tenant law and you always trying to justify yourself. Our rights of 'quiet enjoyment' are ignored. You were also trying to not return any deposit by overcharging on everything (450 pounds for repaint one area, 200 pounds for a stain on an IKEA sofa etc.) so that we filed a claim with the deposit protection scheme. While I understand you take commissions from every party you work with (cleaning, repair, building staff, owners), this is my review of my interaction with your business, your relationship with them are irrelevant. Circulating images of my body in the surveillance, taking photos of inside from our windows, knocking at doors are not the way to solve any problem. Nobody in this agency knows how to apologize, and even in the reviews you are trying to taint me instead.If you consider casual harassment as of normal course, please read legislations on your government website Thanks to trustpilot being an open platform I can share my experience with the public. Rented five months a Nell Gwynn House in ChelseaPS: no... up till now still this attitude.. AVOID this company if you don't want to be treated this way don't rent from them.. we are not trashing you. we are exposing you. Every word here is based on evidence. we have VIDEO RECORDINGS of the building staff lingering at our windows trying to take a picture of instead so don't cover up for yourself... we stopped renting because we can't stand the shady things you do. you have not been to law school for one day and acting like you have makes it look worse. the law is not only for renters and owners.. you said that like you are exempt and no one can regulate you.. money has made you blind and you forget how to act like a human.
Hi ChalisaWe tried to resolve this fairly with you and now the deposit matter is with the TDS for review. The law is here to protect the rights of tenants and landlords. Your tenancy was ended early because you breached the contract. We are disappointed that you have felt the need to trash us on every available review platform but the law will decide the outcome here. David M, B&R
5/5
GoogleI’ve had the pleasure of working with B&R for many years, and I can confidently say they are one of the most reliable and professional property management companies I’ve ever dealt with. From day one, their team has consistently demonstrated a high level of expertise, responsiveness, and genuine care for both my property and my peace of mind. They handle everything, from tenant communications and maintenance requests to financial reporting, with efficiency and transparency. I always feel informed and supported, knowing that my investment is in capable hands. Their proactive approach has helped prevent issues before they arise, and their attention to detail ensures that my property is always well-maintained. What truly sets B&R apart is their commitment to building long-term relationships. They treat my property as if it were their own, and that level of dedication is rare to find. I wholeheartedly recommend B&R to anyone looking for trustworthy and top-tier property management services. They’ve made being a property owner a stress-free and rewarding experience.
Hi Teck, we are thrilled to see your wonderfully positive feedback here for the letting and management of your rental property. As the only letting agent with an office on-site at Imperial Wharf, our team is able to be highly responsive and provide local expertise. We are very glad to have your continued custom. - Ruth, B&R
5/5
GoogleVery pleased with service from team, special mention to Deimante's help
Hi Michael, we are very pleased to hear you are having a great service experience and benefiting from Deimante's lettings expertise. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotSuper expérience
Di, Zak and Joanna helped us a lot to find our flat and we are very happy with the service provided. I recommend 100%, especially Di who did everything for us to get this tenancy. Thank you so much
Hi Valeriane, Di and the lettings team are thrilled to hear you've had such a great service experience renting a property with Benham and Reeves, we are glad you've been able to benefit from the expertise provided by the team. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotRahim 👍
Rahim has been very helpful with my place in Beaufort Square. He met with me and recommended my flat, and he has always been available whenever I’ve had any issues or needed assistance.
5/5
TrustpilotBenham and Reeves as an estate agents…
Benham and Reeves as an estate agents was smooth and easy, with clear communication and procceses. Kayleigh and Kyle were great agents - super informative, responsive and helpful. Any time there was an issue or need, the response was quick and the matter was fixed accordingly. I will be coming back to them for future house searches again.
Hi Misty, we appreciate you sharing a five star rating and are very pleased to hear you've had a great service experience from our lettings and property management team. We look forward to helping you again in your next search.- Ruth, B&R
5/5
TrustpilotGreat Experience!
Di, Zak and Joanna are really helpful and kind during the process of my moving in to my new home.
Hi Chenhao, we are pleased to hear you've had a great service experience renting a property with Benham and Reeves. Di and Joanna are glad to hear you've felt well supported throughout the process. Thanks for your custom. - Ruth, B&R
5/5
GoogleRoland and Fiona have assisted us with renting our current apartment. The process was very smooth and both me and my partner are satisfied with their service. We’ve leaving here for 1+ year and wanted to acknowledge the team’s great work. ☺️
Hi Susan, we're really pleased to hear you've had such a positive service experience with Benham and Reeves, thanks for sharing a five star rating. - Ruth, B&R
4/5
TrustpilotOverall nice place to live but a bit…
Overall nice place to live but a bit noisy at night if near the underground train station
Hi Bella, thanks for taking the time to share your feedback here. We're pleased to hear that you are enjoying living at the property and appreciate your comments about the location. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotVery easy and fast process finding us a…
Very easy and fast process finding us a flat, and getting us moved in! Thanks a lot Iveta and Veronica!
Hi EB, we're thrilled to hear you've found it easy renting a property with Benham and Reeves, thanks much for your kind feedback. - David M, B&R
5/5
GoogleMy flat has been on the market for almost 3 years, during which period the property market has been affected by Brexit and Covid 19! Luckily, Georgina and her team has managed to find a buyer for my flat in April, and now the sale has completed! Georgina has done an excellent job in procuring the buyer and monitoring the sale process, which took 5 months to complete! Well done to Georgina and the Benham team!PositiveResponsiveness, Quality, Professionalism
Thank you very much for your kind feedback, we were glad to be of assistance selling your property when other agents couldnt find a buyer. Georgina and the sales team are very encouraged to know that we did an excellent job and we look forward to helping you in the future. best regards, Emily Taylor, B&R
5/5
TrustpilotDinesh was excellent during the whole…
Dinesh was excellent during the whole purchasing process
Hi Gytautas, thanks for sharing a five star rating here which Dinesh in our sales team is very pleased to see. We're glad you've found the service excellent too. - Ruth, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Benham and Reeves, Fulham won Gold; Benham and Reeves, London won Platinum; Benham and Reeves, Hampstead won Gold; Benham and Reeves, Surrey Quays won Trusted Agent.
