Every review we hold for the Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotKayleigh Weston
Kayleigh Weston, Property Manager: she works swiftly, always willing to do the extra miles to help, to explain and she also helps to check the information properly. She seems very close to you although distance in range as I can feel her personal closeness with her client. She’s also willing to be involved with another department to ensure that her clients get the full support they need. Thank you Kayleigh and you’ve been wonderful assisting with the sales of my apartment, otherwise I’ll be quite lost to follow up on information that we’ve to work on. Hope all goes well and I’m happy to give her more positive feedback if and when needed.
Suzan · 18 September 2024
Agent replied · 29 October 2024
Hi Suzan, thank you for your kind acknowledgement and five star rating shared here. We're very pleased to hear your property management service expectations are being exceeded, Kayleigh and all of the management team are very pleased to see this. We appreciate your continued custom with Benham and Reeves. - Ruth, B&R
★★★★★ 1/5
Trustpilot£3000 deposit not returned
60 days after vacating and not a penny of our deposit has been returned not even the undisputed portion. We were model tenants with no issues throughout our tenancy, yet Benham & Reeves are withholding our entire deposit over normal wear and tear and an unissued third-party gas bill they admit they cannot control. Formal legal notice has now been issued. Tenants: know your rights under the Tenancy Deposit Scheme before renting through them.
Sanjyukta · 28 April 2026
Agent replied · 11 June 2026
Hi Sanjyukta
We're sorry to see this here as we are already in touch with you about the conclusion of this.
The tenancy end date was 6 March. The check-out report was sent to you 10 March.
There is a dispute over deductions, so negotiations have been ongoing.
You have now provided your final gas account so rest assured we will process a return once the deductions are agreed by all parties, as is standard practice within current lettings law.
- Emily, B&R
★★★★★ 5/5
TrustpilotOur letting experience with Benham & Reeves
We had a superior service from Benham & Reeves.. We have 2 beds flat at newly build Chelsea Botanica. Our agent is Roland Howell, he is very professional and understood our needs & expectations. He is very responsive and top of his business with all the details. He found a tenant in couple days which totally aligned what we asked for.. I truly suggest Benham & Reeves to all my friends..
Vuslat · 20 May 2026
Agent replied · 11 June 2026
Hi Vuslat, we appreciate your kind words about the service you are receiving from Benham and Reeves. Helping landlords across London let and manage their rental properties efficiently is what our team is here for. Roland is very appreciative of your kind acknowledgement of his expertise. Thanks for your continued custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent agent and services
Penny has been extremely punctual and helpful. Not only did she respond quickly, she also tried her best to accommodate our special needs, including meeting at inconvenient time periods to suit our time schedules, and providing useful advices on refurbishments and other utilities. Furthermore, she was very responsible as she helped pressing the solicitors to complete the transaction on time. Overall she has offered great assistance to us, and we would like to thank her for all the work she has done.
Nathan · 7 September 2024
Agent replied · 29 October 2024
Thank you Nathan, it's great to hear we met your service expectations and were able assist you with your property transaction in a timely manner. We are glad you have benefited from Penny's expertise. Thanks for sharing a five star rating here, we appreciate this and your custom.- Ruth, B&R
★★★★★ 5/5
GoogleIveta and Veronica has been extremely professional, responsive, and helpful throughout the whole process. They always answered my questions quickly, gave clear guidance, and made everything much easier for me. I truly appreciate their support and would highly recommend them to anyone looking for a reliable agent.
Amanda · 14 October 2025
Agent replied · 13 November 2025
Hi Amanda, we are very pleased to hear you've had such a great renting experience with our Imperial Wharf letting agents - both Iveta and Veronica are glad to receive this acknowledgement of their combined lettings and property management expertise. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotSeamless Experience
I recently worked with Rahim Velji and the team at Benham & Reeves in Beaufort Park to let and manage my property. The process was straightforward, with clear communication throughout. Rahim was professional, and responsive, and made sure everything was handled efficiently. I am happy with their service and have complete peace of mind knowing my property is in good hands. I highly recommend their services to anyone looking for reliable property management.
Milad · 26 November 2024
Agent replied · 28 December 2024
Hi Milad, thanks for sharing a five star rating here, we are thrilled to hear you've had such a great service experience. We're glad you have benefited from the collective expertise of Rahim and his colleagues and that the lettings and property management services provided are working well for you as a Landlord. Thank you for your continued custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotProfessionalism in Property Management
Mr Ivan Hrissimov has been managing the letting of my apartment for more than 10yrs. He is a hardworking manager, always impress me with his swift actions in getting me a good tenant without any lapse in tenancy. My recent re-letting was yet another successful one within a few days. I’ve full trust in his professionalism and dedication. And that’s one of the main reason why I continue to have faith in Benham and Reeves.
Lena · 27 October 2024
Agent replied · 29 October 2024
Thank you Lena, it's great to hear Ivan continues to meet your service expectations and we are glad you have benefited from our expertise. Thanks for sharing a five star rating here, we appreciate your long-term custom and are grateful for your trust.- Ruth, B&R
★★★★★ 5/5
TrustpilotThanks Kayleigh for your persistent support!
Really positive experience with Benham and Reeves, especially Kayleigh, who helped coordinate and manage a long-running intercom issue in my flat.
Nyomi · 14 May 2026
Agent replied · 11 June 2026
Hi Nyomi, we are pleased to hear you are having such a great service experience from Kayleigh in our property management team and that you you feel well so supported in your property tenancy. Thanks for your continued custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent service from Kaiju Matsuda at B&R
I have had an absolutely excellent service from Kaiju Matsuda of the Japan Desk at Benham & Reeves. Always professional, thorough and courteous and ready with a prompt solution to any issue. Many thanks Kaiju!
Sarah · 20 January 2026
Agent replied · 26 January 2026
Hi Sarah, we are thrilled to hear you've had such a great service experience with our Japan Desk team. Kaiju is very encouraged to see this. Thank you for your custom.
- Ruth, B&R
★★★★★ 5/5
Trustpilot5 Stars - Stress-Free Move Thanks to Rahim
Moving house can be a nightmare, but Rahim at Benham and Reeves made the entire process smooth and stress-free. Rahim was a professional, efficient, and had the right amount of empathy. He was patient and available to answer our questions (and believe me, we had a lot!).Rahim understood exactly what my husband and I were looking for in a new home. Communication was excellent throughout. I was kept informed every step of the way, and Rahim was always prompt and responsive. Overall, I couldn't be happier with the service I received from Rahim. And also Raj, who helped us with links and keys to our property.
Rashma · 16 July 2024
Agent replied · 24 August 2024
Thank you Rashma for this lovely service feedback with Rahim and Raj are thrilled to see, we appreciate your custom.- Ruth, B&R
★★★★★ 5/5
GoogleOur experience with Benhams was fantastic. The whole team was incredibly helpful and efficient in securing our new property. We particularly want to thank Kaiju and Akina for their assistance with our tenancy. They worked diligently to find a deal that suited both parties, making the entire process smooth and stress-free. Highly recommend their service!
Andrew · 20 June 2025
Agent replied · 20 March 2026
Hi Andrew, thanks for sharing a five star rating here. We are very pleased to hear you've had a great service experience from our lettings team here at Imperial Wharf, thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleYoshi Tsuji is my B&R agent and he has been absolutely wonderful!!
He heads up the Japan desk at B&R and he managed to get me a great tenancy with a Japanese corporate, above our asking price! Furthermore he went over and beyond his duty to help me set up the property ready for tenant. I am very grateful to him and his team for the help I received and I couldn’t sing enough praises about them.
Yoshi is trustworthy, honourable and empathetic and also a savvy and fair agent, knowing how to manage both sides to get the deal done.
I am very happy with the services I received from Yoshi and I think I truly lucked out in reaching out to the Japan desk! I wish the team all the best 🙏🏻
April · 27 June 2024
Agent replied · 25 October 2024
Hi April, thanks very much for your very kind feedback about the service you have had from our Japan Desk here in London. We are delighted to hear that you have had such a positive experience and have benefited from our expertise in corporate relocation, particularly ensuring that our Japanese tenants are well supported by us when they move to London. Thank you again for your custom, we appreciate it.
- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent service provided by Ivan Hrissimov
Excellent service provided by Ivan Hrissimov as always - highly responsive, great attention to detail and very professional - could not ask for a better lettings agent. Thanks Ivan for your hard work!
Mrs · 24 January 2026
Agent replied · 25 February 2026
Hi Mrs B, we appreciate you sharing a five star rating here and are very pleased to hear you continue to have a great service experience from our Highgate lettings team. We are glad you are benefiting from Ivan's expertise and things are working well for you as a Landlord. We value your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent tenancy management service
I am very satisfied with the handling of my latest tenancy . The team has been professional, responsive, and efficient throughout the process. A special thanks to my letting agent, Roland Howell, for providing exceptional support and making everything smooth and hassle-free. Highly recommended!
Fei · 12 October 2026
Agent replied · 13 October 2026
Hi Fei Zheng, we truly appreciate your feedback. Supporting landlords with professional lettings and property management services across London is at the heart of what we do at Benham and Reeves. We are glad you have been able to benefit from Roland's expertise too. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat experience working with Abbas Efir
I have been dealing with Abbas in the last 18 months. He is a member of the property management team that handles the rental of my flat.Abbas is reliable, and I can count on him to liaise with service providers and follow up on issues. He comes across as a mindful person. He is responsive, and I really enjoy working with him. I wish Abbas all the very best in his career.RegardsCheng
Wei · 14 October 2024
Agent replied · 29 October 2024
Hi Cheng, thank you for sharing a five star rating here. We're very pleased to hear your property management service expectations are being exceeded. Abbas and all of the property management team are very pleased to see this. We appreciate your continued custom with Benham and Reeves.- Ruth, B&R
★★★★★ 5/5
GoogleYoshi Tsuji is my B&R agent and he has been absolutely wonderful!!
He heads up the Japan desk at B&R and he managed to get me a great tenancy with a Japanese corporate, above our asking price! Furthermore he went over and beyond his duty to help me set up the property ready for tenant. I am very grateful to him and his team for the help I received and I couldn’t sing enough praises about them.
Yoshi is trustworthy, honourable and empathetic and also a savvy and fair agent, knowing how to manage both sides to get the deal done.
I am very happy with the services I received from Yoshi and I think I truly lucked out in reaching out to the Japan desk! I wish the team all the best 🙏🏻
April · 29 May 2024
Agent replied · 24 August 2024
Hi April, thanks very much for your very kind feedback about the service you have had from our Japan Desk here in London. We are delighted to hear that you have had such a positive experience and have benefited from our expertise in corporate relocation, particularly ensuring that our Japanese tenants are well supported by us when they move to London. Thank you again for your custom, we appreciate it.
- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat experience with Benham and Reeves
I leased my flat in March 2021, with the assistance of Wesley. At that time we were still under covid restrictions. Wesley was understanding and very helpful, my move in went smoothly with no stress.Since then I have renewed lease 3 times. Wesley and Veronica have been on hand each year to assist me and I greatly appreciate their efforts to help me secure a new lease. I have had, on occasion, called the Management Department re. maintenance required, response and organising contractors is fast and efficient. The team in the Leasing and Property Management is highly professional, efficient and delivering a very good service.Sandra Dalton
Sandra · 19 May 2024
Agent replied · 19 June 2024
Hi Sandra, we're very pleased to hear you are having a great service experience renting with us since March 2021 and glad to hear you have found Wesley and Veronica so helpful during this time. We appreciate your custom and for sharing a five star rating here.- Ruth, B&R
★★★★★ 5/5
GoogleHad a really great experience with Benham & Reeves. Rahim and Maz were both super helpful and made the whole process smooth and stress-free. They were always quick to respond and really knew their stuff. Felt well looked after from start to finish. Big thanks to both of them!
Maryam · 31 July 2025
Agent replied · 20 March 2026
Hi Maryam, we appreciate you sharing a five star rating here and are very pleased to hear you've had such a great service experience from our lettings and property management teams. We're glad you have benefited from the expertise provided and things are working well for you. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent service by Mr Di Gong and his team
Mr Di Gong and his team did an excellent job in handling our letting and he worked really hard round the clock to ensure that we are able to move in quickly with ease. Joanna assisted with the move-in process and it all went smoothly without any hiccups. They addressed our questions promptly and we felt assured working with them.Would highly recommend them to anyone looking for their next letting/property!
Junhan · 23 October 2024
Agent replied · 29 October 2024
Hi Junhan, thanks very much for sharing a five star rating here Di and Joanna in our lettings and property management team are pleased to see. We're glad we have met your service expectations and the tenancy set up and process has gone smoothly for you. - Ruth, B&R
★★★★★ 5/5
TrustpilotHighly recommend!
These guys really worked hard for me and got the sale done in difficult market conditions. Very good communicators throughout and really helpful.
I tried another estate agent in the area- they were terrible compared to these guys!
Highly recommend using them
Cathryn · 12 October 2026
Agent replied · 13 October 2026
Hi Cathryn, thanks very much for sharing your lovely feedback here which our property sales team are very pleased to see. It has been our pleasure to assist you with the sale. Thanks for your custom,
- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat experience
We received a very good service with fast communication by Di and Joanna. Everything was clear and assuring throughout the moving process.
YH · 18 March 2026
Agent replied · 11 June 2026
Hi YH, thanks for sharing a five star rating here for the service you've had with Di and Joanna in our lettings team, we are very pleased to hear you've felt so well supported throughout.
- Ruth, B&R
★★★★★ 5/5
GoogleWesley and his team has done a fantastic job for finding us the renter and I must also thank him and the team for a swift response solving an issue we encountered.
Catherine · 20 December 2025
Agent replied · 20 March 2026
Hi Catherine, we are glad to hear you have benefited from Wesley's lettings expertise and you are happy with the way your property was let, this is great to hear. Thanks very much for your continued custom as a Landlord with Benham and Reeves.
- Emily, B&R
★★★★★ 5/5
TrustpilotBig thanks to the team at B&R
"Big thanks to the team at B&R! You were really helpful and managed to find a tenant super quickly. You also made all the pre-tenancy stuff easy to deal with. Great service!"
S.K · 10 December 2025
Agent replied · 26 December 2025
Hi SK, thank you for sharing a five star rating here, we are thrilled to hear you've been having such a great service experience and that things are working well for you as a Landlord with Benham and Reeves. Thank you for your continued custom.
- Ruth, B&R
★★★★★ 3/5
TrustpilotThe service was good until it came to…
The service was good until it came to the point of payment of my rental amount. I informed the office that I have permission from HMRC not to debit my rental 20% tax as a foreign citizen, because I am doing my self assessment for a long time , and no other agency removed my taxes from my rental amount. I was surprised to receive the funds less 20% taxes. I was told to contact HMRC myself and give them your agency reference number to claim my money back. I believe I should have been told what to do before payment was made, and I should have been given the agency reference in advance, not afterwards. I classify it as non care attitude, to be honest.
Mrs · 8 December 2025
Agent replied · 26 December 2025
Hi Mrs Olaye
HMRC’s Non-Resident Landlord Scheme says we must deduct tax unless they give us permission not to. This was explained in your offer letter.
We told you how to contact HMRC so they could confirm your approval and as soon as we got it, we refunded the monies to you straight away. We are sorry for any inconvenience this caused.
-Emily, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
