Trusted Agent profile · Fulham
★★★★★
652 reviews across 2 platforms
15 The Boulevard, Fulham, SW6 2UB
Part of Benham and Reeves, see every office.
Benham and Reeves's office in Fulham, at 15 The Boulevard, is rated 4.6 out of 5 across 652 reviews on two platforms, including 217 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of four awards Benham and Reeves won in 2026. See how it compares with other estate agents in Fulham.
Every review we hold for the Fulham office, from every platform, shown as written. First names only.
5/5
TrustpilotKayleigh Weston has been great
Kayleigh Weston has been great, very responsive and very helpful with anything needed in my 3 years of renting from Benham and Reeves
Hi RC, it's great to hear you are having such a good renting experience with Benham and Reeves and that Kayleigh has been part of your journey, providing a responsive property management service throughout. This is lovely feedback to receive, thank you for your custom. - Ruth, B&R
5/5
TrustpilotBenham & Reeves - Great property management
I had an excellent experience with Kayleigh Weston throughout my tenancy. From the very beginning of the onboarding process through to my departure, she was consistently professional, responsive, supportive, and genuinely empathetic. Kayleigh always explained every process clearly, provided timely advice, and made sure I knew exactly what was required at each stage. Any questions or issues I had were handled promptly and efficiently, giving me confidence that everything was being managed properly. Her communication was always courteous, proactive, and reliable, which made what can often be a stressful experience feel straightforward and well organised. I truly appreciated her dedication and willingness to help whenever needed. Thank you, Kayleigh, for your outstanding support throughout my tenancy. Your professionalism and customer care made a real difference, and I wouldn't hesitate to recommend you to anyone looking for an exceptional property manager.
Hi Tats, we are very pleased to know you are having such a great service experience renting a property with us and that Kayleigh is doing such a superb job providing you with efficient property management support. Thank you very much for this lovely service recognition and for your custom with Benham and Reeves. - Emily, B&R
5/5
TrustpilotExcellent experience
Excellent experience - especially Dinesh and Bell. They were helpful, cooperative, and communicated clearly throughout the entire process. They were always available to answer questions, provided useful guidance, and made the buying process smooth and stress-free. I would highly recommend them to anyone looking for a professional and reliable agent.
5/5
GoogleWe were really well looked after by Phil, Tommy and their team. Tommy made sure the whole stressful process was anything but and we really thank him for that. Highly recommend
Hi Clement, thanks very much for giving us the opportunity to sell your property at Imperial Wharf, Phil and Tommy are thrilled to hear how well supported you've felt throughout the process. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotGreat value Estate Agency team
The Estate Agent team, Roman and Tommy helped successfully sell our 2 bedroom apartment in Kew Bridge and were excellent in communication and decision making all the way through the process, which was made more complicated by the residential development going through a freehold transfer project during the same period. Very patient and exercising good judgement throughout, we very much appreciated input and support of the Benham and Reeves team.
Hi Mr Gibson, thanks very much for sharing a five star rating here which the Kew property sales team are very pleased to see. Roman and Tommy are really glad to hear they exceeded your service expectations and helped make the selling process a little easier for you. It has been our pleasure to assist you with the sale. - Emily, B&R
5/5
TrustpilotProfessional and Reliable Property Management Service
I have been with Benham & Reeves for many years, and I’ve always been very satisfied with their service. They manage my property professionally and efficiently, making the whole process hassle-free for me. What I appreciate most is that they are very responsible and thorough in handling matters, and they always keep me well informed. I can trust them to take care of my property properly, which gives me great peace of mind.
Hi Caysin, thank you for your lovely feedback regarding the ongoing letting and property management service we are providing. We are very glad to hear that you are finding the service efficient, responsible and professional, these values are important to us. Thanks for your continued custom as a Landlord with Benham and Reeves. - Ruth, B&R
5/5
TrustpilotIvy and Rosie were very helpful and we…
Ivy and Rosie were very helpful and we found an apartment we love thanks to their professionalism!
Hi Karl, we're very glad to hear Ivy and Rosie in our City Lettings team have helped you find a rental property you love. We are also pleased that our professional lettings service has met your expectations. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotKayleigh Weston
Kayleigh has been especially helpful throughout my tenancy and has also assisted me as I moved out of the property.
Hi Ian, thank you for your kind feedback concerning the service you've had from Kayleigh in our property management team here at Benham and Reeves. We are glad you felt well supported throughout your tenancy, thanks for your custom. - Ruth, B&R
5/5
TrustpilotVery quick response rate
Very quick response rate, and very helpful with any questions and concerns Kayleigh was especially helpful and always happy to help and responds quickly.
Hi Anna, thanks for sharing a five star rating here for the service you are receiving from Kayleigh in our London property management team, its really good to hear you feel so well supported in your tenancy. - Ruth, B&R
4/5
TrustpilotThe staff were helpful
The staff were helpful, however, one of them was very mean with me and my husband while speaking on the phone. I sent them my tenancy agreement which was just a piece of paper because I used to live in a single room. And she started saying that the tenancy agreement that I sent very “strange”, I was trying to explain but she kept saying same thing with same manner. Also she did the same with my husband. Overall, the others were very kind and helpful.
Hi Selma, thanks for your feedback and for your kind comments about the lettings team who helped you with renting a property. We are sorry to hear that part of your experience during the referencing process was not as positive as it could have been. Referencing is carried out by an independent third-party provider, but we appreciate your feedback and will ensure it is passed on to them for any learning. We are pleased that our team was otherwise able to assist you and thank you for taking the time to share your experience with us. - Emily, B&R
5/5
TrustpilotSimply the best
Our agent Gloria is the professional par excellence. She responds to queries swiftly, solves problems steadily and delivers peace of mind smoothly. The best, simply.
Hi Andrew, thanks for your kind words shared here for Gloria in our Hong Kong team. Its great to hear you feel so well supported and that your property is in good hands with Benham and Reeves. - Emily, B&R
5/5
GoogleLisa-Jane Stratton has been my letting agent for 7 years now and her property managing team (which includes Francesca Sapiano and Adrian Ciot) are all super efficient, helpful and professional. I truly appreciate them especially when I reside in a different time zone. I highly recommend Benham's letting and managing services!
Hi Tang, thank you for sharing a five star rating here, we are thrilled to hear you've been having such a great service experience from our Knightsbridge lettings and property management teams. Lisa-Jane and the team are very pleased that … More
5/5
GoogleAgain Had the pleasure of working with Benham and Reeves, a company who I have implicitly trusted for several years. Wesley in particular has been able to produce high quality tenants in a short timeframe on a regular basis. As an overseas landlord it’s very important to be able to rest safe in the knowledge that your property is being well managed, and this is something that Benhams have always been able to provide. Their fully managed service takes away any stress or responsibility. Would highly recommend to other potential landlords or investors.
Thank you for going to the trouble of posting a review which is appreciated and helps us maintain the level of service our clients expect. We're also pleased to hear your property is being well managed and that you would recommend us for property lettings in Imperial Wharf. Thanks very much! Kind regards, Emily Taylor, B&R
5/5
GoogleBenham & Reeves have been incredibly helpful throughout our house-hunting process. They are highly professional and took care of most of the arrangements, making the experience smooth and stress-free. Special thanks to Abbas and William for their excellent support in property management and day-to-day assistance. We’re also very grateful to Veronica, who helped us secure the property we wanted quickly and efficiently. We truly appreciate all their help and highly recommend their services!
Hi Tobine, we're really pleased to hear you've had such a positive house-hunting experience with Benham and Reeves and are glad you've benefited from the collective expertise of Veronica, Abbas and William. We are glad you've found us efficient and supportive. Thank you for your five star rating shared here. - Ruth, B&R
5/5
TrustpilotWe’ve been renting with Benham & Reeves…
We’ve been renting with Benham & Reeves for the past 3 years and the experience has been incredible. Starting with the ease of communication and timely help with the smallest of issues raised. Special mention to Shaun and Edelyn who have been our agents. They have been looking after us very well and we’d 100% recommend them to everyone
Hi Shruti, we are very pleased to hear you are having a good renting experience with us - both Shaun and Edelyn are glad to see acknowledgement of their lettings expertise. We appreciate your custom. - Ruth, B&R
5/5
TrustpilotBest letting agent
Best letting agent! Our contact Iveta Visnyeiova has been super responsive, helpful and service minded in securing and organizing our tenancy and also dealing with maintenance and other follow ups.
Hi, we are very pleased to hear you've been having a good renting experience - Iveta is pleased to receive this acknowledgement of her lettings and property management expertise. Thanks for your custom. - Ruth, B&R
1/5
TrustpilotIncompetent, dishonest, and disgraceful service
If I could give zero stars, I would. My experience with Benham & Reeves, particularly Max Qian, has been an absolute disaster, marked by incompetence, dishonesty, and complete disregard for tenants' well-being.During my tenancy, I encountered a faulty toilet which began producing an overspill. When I contacted Benham & Reeves initially, I received an out-of-office response containing incorrect emergency contact details. Left with no alternative, I hired my own plumber, only for Benham & Reeves to refuse to cover the costs of the repair. It was later determined that the issue was due to the stack pipe, a structural problem that had nothing to do with me. Despite this, they took no accountability. Over the course of around a month, the situation worsened, leaving my only toilet - at one point - unusable for an entire weekend, forcing me to use the pub across the road.Upon checking out of the property, they attempted to hit me with a series of spurious charges, including:1. A cracked induction hob, which was confirmed by my removal team to have been undamaged when I left.2. Smears and marks caused by one of their approved contractors.3. Minor marks on the walls, for which they only provided close-up images, refusing to supply measurements or context to gauge their actual size or significance.4. Steam-cleaning issues, despite the fact that I used their recommended cleaners, who were instructed to steam-clean these items.While they eventually conceded on some of these issues after much back-and-forth, they are still insisting on charging me for marks on the walls that clearly constitute normal wear and tear.This company’s behaviour has been appalling. Their lack of communication, refusal to take responsibility for their failings, and repeated attempts to extort unwarranted costs from me are disgraceful.I cannot emphasise enough, avoid Benham & Reeves at all costs. Their ineptitude and underhanded practices will cost you time, money, and endless stress.
Hi JMJ, we're sorry to hear you have been dissappointed with the process and the arbitration to get this resolved. We do our best to work within current regulations that protect tenant rights and the obligations of our landlords and recognise that sometimes, not all parties will agree with outcomes of disputes over fair wear and tear/dilapidations. - Emily, B&R
5/5
TrustpilotGreat service
Both Nick and Thomas took personal interest in the sale of my house. They Managed all the viewings with zero inconvenience to me and followed up with feedback after every visit. Once we had a buyer they have been very proactive with both the buyer and solicitors to bring the sale to a swift conclusion. I have no hesitation in recommending them Great service
Hi Walter, we're really happy that you've had such a good experience selling your property with Benham and Reeves Colindale. Thomas and Nick are pleased to see this ackowledgement of their proactivity and are glad that you've had such a great service experience. Thanks very much for your custom. - Ruth, B&R
5/5
TrustpilotWe would like to thank Francesca & Team
We would like to thank Francesca Sapiano and her team for helping me manage my property at Embassy Gardens. From the start, Francesca has gone above and beyond in all aspects of their role. Not only is communication prompt and professional, but Francesca consistently answers the phone (much appreciated), providing immediate support and solutions whenever needed. The peace of mind I get from knowing my property is well cared for is invaluable. We are happy to work with such a reliable, responsive, and knowledgeable professional team. Best regards, Dr. T.
Hi Dr T, it's lovely to see your highly positive feedback and five star rating here for the property management service provide by Francesca for your rental property in Nine Elms. We are thrilled you have been able to benefit from all her expertise. Thank you very much for your custom with Benham and Reeves.- Ruth, B&R
5/5
TrustpilotBenham has been helping me to find good tenant
Benham has been helping me to find suitable tenant and set an appropriate rental fee that the tenant feels agreeable and I feel satisfied. Each time they find me professional tenants to rent the apartments. Thank you letting agent Dele Laeal to deal with the new tenant for me. I feel happy to have a good tenant. Thanks. Benham also look after the apartment utilities and perform inspections of the apartment to allow the tenant feels comfortable to live there. Thanks again too.
Hi Paul, thank you for taking the time to share such lovely feedback here, your comments are really appreciated particularly by Dele in our Hampstead lettings team. We are delighted you are having a good service experience letting your property with us, thanks for your continued custom. - Emily, B&R
5/5
GoogleReally smooth and professional service, I can’t recommend enough. The process was very fast, from viewing to getting the contract just two days later. Big thank you to the entire B&R team, especially Helen Ramsay for answering all the questions I had and for the professional service and to Alina Stancila for being an excellent property manager, very helpful and responsive.
Hi Luigi, we are pleased to hear you've felt well supported as a tenant throughout the process of renting a property with our Imperial Wharf lettings team, thank you for your custom. - Ruth, B&R
1/5
GoogleI am extremely disappointed with my experience with Benham and Reeves at Imperial Wharf. I signed a rental contract that commenced on September 26, 2024, and despite this date passing, the property has yet to be handed over to me. The agency collected my rent and deposit, but they have failed to deliver the property in a habitable condition. There has been no clear timeline provided for when the necessary repairs and cleaning will be completed. This lack of communication and accountability is unacceptable, especially when I have work commitments starting this Saturday. The initial checks on the flat by Benham and Reeves were evidently insufficient, leading to significant delays and frustrations. I feel that I have been misled, and the agency has shown a complete disregard for their responsibilities as a letting agent. I strongly advise potential tenants to think twice before engaging with Benham and Reeves. Their service has been nothing short of a nightmare, and I am now left in a precarious situation with no resolution in sight. Please see the attached photos of the flat as received on the start date of the tenancy.
Hi GR, we are sorry to hear you've had such an unexpected start to your tenancy and have flagged this up with our senior property managment team who we can see are already in dialogue with you. Rest assured we are working to resolve things as quickly as possible for you. - Emily, B&R
5/5
GoogleWe are extremely pleased with Benham and Reeves Imperial Wharf branch, who are exceptional with their dedication and attention to managing our property. Special recognition to Roland Howell who takes great care to communicate with potential tenants and always is respectful, kind, pays attention to great detail and very competent in dealing with all possible issues. The office team, including Max, Abbas, Wesley are always prompt in their response, easy to get hold of, and I recommend them very highly. They are the best estate agents in the Chelsea Creek Imperial Wharf area.
Hi Derick, thank you very much for leaving this great feedback and five star rating for the service you're getting from Wesley. We're very pleased to hear that you've found him highly responsive at securing you good tenants. Thank you for your continued custom, we appreciate it. - Ruth, B&R
1/5
TrustpilotBenham and Reeves were awful and it was…
Benham and Reeves were awful and it was a horrible experience dealing with the property management team and nothing was ever dealt with correctly. I WOULD NEVER USE THEM AGAIN. OR RECOMMEND THEM Katrina was my property manager and she was unprofessional and not helpful and they still have not returned my deposit after 5 weeks when the Landlord gave instruction to return it immediately It's now 5 weeks and she has still got my money.Often I had to pay for problems in the flat to be resolved myself and they never send the real tradesmen.
Hi Carlo, our records differ with your dates. Our system records that you signed the deposit release form on the 24th September, this was during your visit to our office (6 days ago). We are sorry for your frustration but rest assured, the deposit release is in hand.- Ruth, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Benham and Reeves Imperial Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Fulham.
Yes. Benham and Reeves Imperial Wharf won Gold in The Trusted Agent 2026 awards.
