Trusted Agent profile · Fulham

Benham and Reeves Imperial Wharf reviews in Fulham

4.6Gold winner · 2026View award details

★★★★★ Excellent

653 reviews across 2 platforms

15 The Boulevard, Fulham, SW6 2UB

Part of Benham and Reeves, see every office.

Benham and Reeves's office in Fulham, at 15 The Boulevard, is rated 4.6 out of 5 across 653 reviews on two platforms, including 217 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of four awards Benham and Reeves won in 2026. See how it compares with other estate agents in Fulham.

Google logo

4.7 / 5

217

Reviews on Google

This office

Trustpilot logo

436

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Fulham office, from every platform, shown as written. First names only.

5/5

Trustpilot

Marketed our property very well

Marketed our property very well, which resulted in lots of leads. The property market in 2023 has been difficult and so it was all credit to our agent Dinesh to ensure that firstly he negotiated a price that was acceptable to both us and the buyer and secondly he stayed engaged throughout the process to secure the sale.

Anthony · 21 September 2023

Agent replied · 21 February 2024

Thank you letting us know you've had such a positive experience selling your property with us which is great to hear. - Emily, B&R

5/5

Trustpilot

Great Service

Recently purchased a property with the help of Thomas Grossi who was very professional and always there to help when needed. We did have some delays with exchange/completion, mainly due to the lockdown and owners living overseas, but got there at the end. Abbas Efir who dealt with the property management side for the previous owners was also very kind and helped me close off the old accounts with energy suppliers and was always prompt in replying. Overall very pleased with the service.

Amir · 6 November 2020

Agent replied · 21 February 2024

Thank you very much Amir, we appreciate you taking the time to give us such a detailed, positive review of your property purchase experience and we're glad you were so pleased with the service. Best regards, Emily Taylor, B&R

5/5

Trustpilot

The service has been great working with…

The service has been great working with Benham & Reeves. In particular, Kayleigh Weston, she has ensured any queries or questions I've had over the past few months have been met to with such a high standard.I would definitely recommend them over and over again!

AOgu · 11 June 2024

Agent replied · 19 June 2024

Hi A, thanks very much for sharing a five star rating here which Kayleigh and the property management team are very pleased to see. We appreciate you taking the time to tell us about your positive experience and are glad to be meeting your service expectations. - Ruth, B&R

5/5

Trustpilot

5 years renting with B&R, they're organized, quick and professional

I rented with Benham & Reeves for nearly 5 years and it was a flawless experience. They're extremely organized and diligent, and I'd highly recommend them as an agent for anyone who's renting.I especially appreciate the services of my property manager Xiang Li, who was quick and effective at dealing with maintenance issues, communication with the landlord, and making the process of moving out of the property as smooth as possible.

Fred · 7 June 2022

Agent replied · 21 February 2024

Thank you very much Fred for your five star rating and detailed reply about our lettings & management service. Xiang is very encouraged by your highly positive feedback, its really appreciated.- Emily, B&R

5/5

Google

My experience with Benham & Reeves was fantastic. I dealt with Joanne who was amazing and helped me with everything I needed. It was all so easy and quick thanks to her. I will definitely recommend Joanne to others.

Stephanie · 26 February 2016

Agent replied · 24 February 2024

Glad you had such a good experience Stephanie, this is lovely to hear. Thanks for your five star rating. kind regards, Emily, B&R

5/5

Google

I’ve been working with B&R Imperial Wharf for many years now. The team there is friendly. I’ve been dealing with Helen and she is perfect. She is amazing and very helpful. She loves her job and she is always ready to assist at any time. She always found me a tenant in a matter of days when need be and she is very professional. I highly recommend B&R Imperial Wharf and Helen more precisely.PositiveResponsiveness, Quality, Professionalism, Value

Jad · 20 June 2021

Agent replied · 19 June 2024

Hi Jad, thank you very much for your highly positive review of the service you received from our Imperial Wharf lettings team. Its our pleasure to assist you always. Helen was very pleased to get the five stars too! Kind regards, Emily Taylor, B&R

1/5

Trustpilot

Avoid worst estate agents

Avoid at all cost. The worst estate agents. First of all took them 2 weeks to call me back just to book a viewing. Once I viewed I put a deposit down then took them another 10 days for them to turn around and say you haven’t passed referencing even tho I was paying 6 months in advance. I provided all the documentation that was requested they contacted my employer and previous landlord both giving a good reference.Benham use LetRef to do reference checks they are a complete scam.They had a better offer on property. They have refused to return my holding deposit. I will see them in court. Avoid at all cost.

Rizgar · 21 September 2020

Agent replied · 21 February 2024

Hi Rizgar, sorry to see your complaint here as after looking into this, our records show :1. You were shown the property on the 3rd2. The holding deposit forms (which are contractually binding) were discussed, read and signed by you and you paid the deposit on the 4th3. There was never any mention of you paying 6 months rent in advance4. You failed the reference process on the 8th and you were given the reasons for this. The purpose of having such in-depth referencing is to protect both tenant and landlord and the forms you signed were very clear about our rigorous pre-tenancy checks.With regards, Emily Taylor, B&R

5/5

Google

Deimante and Rosie are the best.

Mridu · 30 October 2025

Agent replied · 13 November 2025

Hi Mridu, we are very pleased to hear you are having a great service experience - Deimante and Rosie are glad to receive this acknowledgement of their lettings and property management expertise. Thanks for your custom. - Ruth, B&R

5/5

Trustpilot

Fantastic service

We were very pleased with the service from Abbas Efir and Sarah Edwards of Benham & Reeves. Sarah helped us with the handover process and found us a very good tenant. She has helped us with everything we requested. Abbas provided us with superb service and we were impressed. Both of them still continued to provide advice even after our tenant moved out which has been extremely helpful. Overall, we are very pleased with their service and professional management. We would definitely recommend Benham & Reeves for anyone looking to rent out their property.

Billy · 25 August 2020

Agent replied · 21 February 2024

Thank you Billy for taking the time to post a review. Feedback is really appreciated and helps us maintain the level of service our landlords and tenants expect from our property management service. Thanks very much.

4/5

Trustpilot

Jeff and Maria were very helpful and…

Jeff and Maria were very helpful and quick with their responses. Made the experience seamless

User · 22 March 2023

Agent replied · 21 February 2024

Thanks very much for sharing a five star rating for our Canary Wharf lettings staff, we are very pleased to hear you've had a seamless service.- Emily, B&R

5/5

Google

Great support and service by staffs of Benham and Reeves (including Abbas Efir, Christopher Nicola and Doris Tan)

Beata · 20 June 2025

Agent replied · 20 March 2026

Hi Beata, we're very pleased to hear that our Singapore and London lettings and property management teams are working well together to provide you with this great support letting your London property. Thank you for your continued custom with Benham and Reeves. - Ruth, B&R

5/5

Trustpilot

Caroline De Havillelande

Your property manager, Caroline De Havillande, had been very proactive in helping me find a tenant for my property. She was able to secure a tenant for me within a very short period of time and with virtually no time gap after the expiry of the existing tenancy. She also responded to my queries very promptly.

Suk · 21 September 2023

Agent replied · 21 February 2024

Hi Jessica, thanks very much for sharing a five star rating here and for telling us about your service experience which Caroline and the Kensington team are very happy to see. - Emily, B&R

5/5

Trustpilot

thanks you so much for your help

thanks you so much for your help, availability and kindness, appreciate

Paolo · 1 September 2025

Agent replied · 21 February 2024

Hi Paolo, we're very pleased to hear you've having a great renting experience - both Raj and Anne in our Colindale agency are glad to receive this acknowledgement of their lettings and property management expertise. Thanks for your custom. - Ruth, B&R

5/5

Trustpilot

Responsive and helpful

My agent at B&R is very competent and is able to solicit a good tenant for us in a short time. She is very responsive and helpful and we are so pleased to have her helping us in the whole letting process.

Ng · 7 July 2024

Agent replied · 24 August 2024

Thanks very much for your kind comment and five star rating here, we really appreciate it and are very pleased to hear our lettings service is working well for you. - Ruth, B&R

1/5

Trustpilot

Read RECENT reviews and stay clear

We rented with this agent for 15 months. Several interesting practices (6 weeks before references came back, taking a non refundable holding deposit, referencing their wordy legalistic contract to suit their purposes etc). Agent explicitly asked if there had been a leak from the shower room. Saying no and the shower leaking within a week of moving in. Promised property would be thoroughly cleaned. Their own inventory described the kitchen as grubby Having the boiler changed by shoddy work men and then hearing a rustling in the kitchen that was a large rodent because they had left a hole big enough for it to come into the kitchen. Having to pay £288 for a pest controller to come in to find the source of the issue. I am not going to wait weeks whilst they scratched their heads about how to sort it with a small child in the house. No talk of refunding me this money (wasn't expected but not surprised it wasn't mentioned). Getting our deposit back was also problematic. To stay clear is a good idea.Edited to add: there is no excuse for poor service. I hope for the sake of the tenants renting with these people, they do do better. I would also appreciate my first name being taken off the response note.

Yetty · 17 February 2020

Agent replied · 21 February 2024

Hi Yetunde, thank you for your telling us about your experience which I have since investigated. I am sorry if the beginning process seemed lengthy but we do have very thorough and stringent referencing procedures that have to be followed, as consistent with current UK law. This is to protect you and the landlord.Concerning the shower room in the 2 bathroom property you rented, we share in your frustration as when we first had the shower checked there did not seem to be any obvious issue but we did correct this once the problem was eventually identified.With regards to the pest control issue, this was reported to us after you had hired your own contractor and no request was presented concerning any payment.You vacated the flat on 11th Jan and your deposit was released on the 30th Jan which at approx 2.5 weeks is well within the legal timeframe we work to for getting the check out organised, dilapidations approved and release forms signed. We're sorry you didnt leave on a more positive note, it is always disappointing when we see low service ratings here but thank you for letting us know, as it helps us to do better.Kind regards, Emily Taylor, Customer Services, B&R

5/5

Google

Max Qian has always been very trusting and personal with any issues we have had in our flat and is greatly appreciated.

Jacques · 20 April 2025

Agent replied · 20 March 2026

Hi Jacques, we're pleased to hear you are happy with the property management service provided by Max. Thank you for your continued custom and trust in Benham and Reeves. - Ruth, B&R

1/5

Trustpilot

They dont return the deposits

We were renting a flat 4 years and i must admit we had no significant issues with them. Checked out on the 13/12/2019 and they wont get back to us regarding the return of the deposit. We payed all the bills, inventory was fine and they just ignore us when we ask them about the return of the deposit.I have lost count of how many times we tried to contact them. This is crazy. They dont bother to reply to me..

Bill · 8 January 2020

Agent replied · 21 February 2024

Hi Bill, sorry to see this review here as our systems doesn't show that we have received any complaint. Can you please email me at info@benhams.com with the property address and your full name and I will investigate this for you. Deposits can take up to 28 days to return, making allowances for any deductions to be agreed and for the landlord to sign the release forms. We also had Christmas in the way but I am sure your deposit has not been forgotten. Please do email me. Kind regards, Emily Taylor, B&R

5/5

Trustpilot

letting experience with Benham and Reeves

We have used Benham and Reeves for about 6 years to manage our property During that time they have been on call to support any issues raised as quickly as possible for example a broken washing machine door handle was reported, this was quickly rectified by Tanya and various options of repair were given to usWe have also had very positive customer service from George and Haruka with previous tenants

Happy · 30 March 2022

Agent replied · 21 February 2024

Thanks very much for sharing your five star rating here, it means alot. We're really pleased to hear you've had continued good service from our property management team, this highly positive feedback is really appreciated. - Emily, B&R

5/5

Trustpilot

Outstanding service

Raj has gone above and beyond what could be expected in his efforts to manage my flat in Beaufort Park. Gbe quality of the service has been professional and efficient from the beginning and Benham and Reeves have been outstanding.

Lewis · 27 July 2024

Agent replied · 24 August 2024

Hi Lewis, thanks for letting us know you've had outstanding service from Raj and the Beaufort Park lettings team, this is wonderful to hear and we really appreciate you sharing a five star rating here too. Thanks for your custom.- Ruth, B&R

5/5

Trustpilot

Professional and reassuring

Recently, Shaun Tan helped me clean, repair and rent out my house which had been vacant for many years. He is very professional and careful, and provided me with great help.

子易 · 13 December 2024

Agent replied · 28 December 2024

Thanks very much for your highly positive feedback for the services we've provided. We're glad Shaun was able to guide you with regards getting the property ready for letting and we're pleased to know you've found the service professional and helpful. Thanks for your custom.- Emily, B&R

4/5

Google

I have been using B&R for many years and are generally satisfied with the services provided.

Yuen · 20 June 2025

Agent replied · 20 March 2026

Hi Yuen, we are very glad to have your lettings custom and appreciate you taking the time to share a review here, it's great you are benefiting from the expertise offered here, thank you. - Ruth, B&R

5/5

Google

great agents , very attentive , weve been with them for 8 years and nice people

Mark · 20 June 2025

Agent replied · 20 March 2026

Hi Mark, we're glad to hear we are nice people ... and we're glad we've maintained it for the 8 years being of service to you. Thanks very much for sharing this encouragement for the lettings and management teams, it is appreciated. - Emily, B&R

1/5

Google

Terrible at getting back to your enquiries. Do not answer direct questions with direct answers. Lazy approach. No customer service skills at all. Obviously earning too much money during these desperate and unprecedented pandemic times! Morons! Shame they tend to manage a lot of the properties in a certain vicinity. Forcing you to deal with them. Hate to wonder what they would be like with issues if they’re like this at the beginning! Stay clear!NegativeResponsiveness, Quality, Professionalism

Al · 25 August 2020

Agent replied · 24 February 2024

Hi Al, sorry to see your negative feedback here. Since lockdown has eased, we have been inundated with rental enquiries for apartments to rent at Imperial Wharf and are doing our very best to help people move in difficult times. We are on-site if you want to pop in to see our team or please email me if I can help. Regards, Emily Taylor, B&R info@benhams.com

5/5

Google

We have been using Benham & Reeves for a number of years to let our property. We have always had a very proactive and professional service from Wesley and the lettings team all the way through from finding suitable tenants, concluding rental agreements and dealing with any maintenance issues during the tenancy.

Patrick · 27 October 2023

Agent replied · 24 February 2024

Hi Patrick, thanks very much for your highly positive comments here and for your five star rating. It is our pleasure to look after your property and we are pleased that you are benefiting from Wesley's expertise in securing you the best tenants. We appreciate your custom, many thanks. - Emily, B&R

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Awards

The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Yes. Benham and Reeves Imperial Wharf won Gold in The Trusted Agent 2026 awards.

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