Trusted Agent profile · Fulham
★★★★★
653 reviews across 2 platforms
15 The Boulevard, Fulham, SW6 2UB
Part of Benham and Reeves, see every office.
Benham and Reeves's office in Fulham, at 15 The Boulevard, is rated 4.6 out of 5 across 653 reviews on two platforms, including 217 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of four awards Benham and Reeves won in 2026. See how it compares with other estate agents in Fulham.
Every review we hold for the Fulham office, from every platform, shown as written. First names only.
5/5
GoogleVery happy with the agency especially Lisa-Jane who has been nothing but kind and helpful!
Hi Myrto, thank you very much for leaving your kind comment about the service you've had from Lisa-Jane in our lettings team. We all appreciate it and your five star rating. - Ruth, B&R
5/5
GoogleWe have been using the services of Benham and Reeves for many years. We are very pleased with our cooperation. All employees of the company, without exception, deserve the best words. Always trying to help Glen Neligan, Ana-Maria Maldarasanu, Andrea Seryova. We are also very pleased with the manager of our apartment, Christopher Nicola MARLA. He always solves any issues very professionally.
Hi Sent, thank you very much for your highly positive feedback and five star rating shared here for our Imperial Wharf letting agents and property management team. We are thrilled to hear we are exceding your service expectations and are finding everything professionally managed. We appreciate your custom. - Emily, B&R
5/5
TrustpilotVery supportive with pet queries
Benham & Reeves, especially Xiang, have been a great support in getting our medical assistance dog puppy approved for a pet licence. They have been friendly and very responsive throughout the whole process!
Thank you Lisa for taking the time to leave a review and for the five star rating. We're glad you have found the service friendly and responsive, this is what our team strive to provide. We hope you and pup will be very happy in your new home.- Emily, B&R
5/5
GoogleThanks Sarah and Veronica for helping me with my new tenancy.Professional, kind, and super efficient.
Hi Tanjun, thanks very much for sharing a five star rating here and for your kind comments about the service you've had from our lettings team. It's great to hear you've found everything professional and efficient, this is great to hear. - Ruth, B&R
5/5
GoogleVery positive experience with help from Roland and Fiona.
Hi Matteo, thanks for sharing a five star rating here and for your kind service feedback which Roland and Fiona in our lettings team are pleased to see. We're glad you've had such a positive experience. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotIncredible Service
The communication and support from Greta and Darcey was exceptional. Thank you for the incredible service. Erik
Hi Erik, thank you for your kind review here which Greta and Darcey at our Ealing branch are very pleased to see. We are very pleased to know you've had such a good lettings experience with us.Emily, B&R
5/5
GoogleI would like to thank Giuseppe for arranging an emergency move in on a weekend. You have been nothing but understanding, empathic and very professional. I am so grateful for your help.
Thank you very much for this lovely feedback, Giuseppe was thrilled to see this and glad to have been of service to you. We wish you well with your tenancy. best regards, Emily, B&R
5/5
GoogleThank you Helen and Fiona @ Benham & Reeves. Always on top of things and ready to help. Keeping their professional standards high. It is a pleasure to deal with you guys!
Thanks Alessandro for rating our Imperial Wharf Fulham lettings branch as five star. It's kind of you to provide feedback too, Helen was very encouraged by this - laughter is all part of the service at Benham and Reeves! Kind regards, Emily, B&R
5/5
TrustpilotAmazing service
I was looking for a flat to rent with very specific requirement. I found a property online, reached-out to B&R and got connected to Abbie White. She understood my requirement very well and shared exact suitable options for me. I choose an option which was coming to market soon as a result there was lack of info available at the time of enquiry. With her great communication skills she made sure that I was always up-to date with latest information. When it came to closing the deal, she kept he promise of notifying me on-time and got things done quickly.
Thank you Ishan for sharing your highly positive feedback with us and the online community, we are pleased to know you had such a great service experience using our lettings service at our Hampstead branch. It's great to know you found all the communication efficient too. - best regards, Emily T, B&R
5/5
GoogleI would just like to make a point of how appreciative we are all the staff at B&R especially Helen Ramsey .. Thank you so much for your professionalism and empathy to my needs .. 👏👏👏PositiveProfessionalism
Thank you Mahmood, we really appreciate you taking the time to tell us about your service experience and for giving our team at Imperial Wharf a five star rating. It's great to hear you will recommend us too - many thanks. Emily Taylor, B&R
5/5
GoogleI had a great experience with Wesley and Veronica. Everything was smooth and seamless. Thank you! Maryna
Hi Maryna, thanks very much for sharing a five star rating here. Wesley and Veronica are very pleased to hear you've felt well supported throughout the service. - Emily, B&R
5/5
TrustpilotJack Tyrimos
Working with Benham and Reeves for the past few years has been an absolute pleasure! I am in direct contact with Kayleigh at Benhams, and she always goes above and beyond. She is responsive, efficient and always makes our lives very easy. Benham and Reeves are amazing!
Hi Jack, it's been a pleasure to provide service to you, thank you for taking the time to leave feedback and a five star rating here, Kayleigh is very pleased to see this and to know how happy you are. Thanks for your continued custom with Benham and Reeves.- Ruth, B&R
1/5
TrustpilotUnprofessional
We had a disappointing experience regarding our deposit return. It took two months of constant emails to B&R to reach a settlement (over nothing special, less than 20% of the deposit was in question). During this time B&R provided no transparency over significant delays (in spite of repeated requests), and there was no explanation for days passing without any answer to our emails.Once we did reach a settlement, we did not get our money back even after 3 weeks, as apparently no paperwork was submitted regarding this. We finally received our deposit (after 3 months from check-out) with the help of the Dispute Service, which simply enacted the already-signed agreement.
Hi Gabriel, sorry to see your feedback here as I can see from our records that this was resolved without the need for dispute intervention. I can also see that we were not the letting agents for this tenancy therefore we didnt hold your deposit. Nevertheless, I will ensure this is all looked into in case there are further things we can learn from your experience.best regards, Emily Taylor, B&R
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finishwould highly recommend Wesley Ramsey for letting
Hi Stephen, it's great to hear you've had such a great service experience with Wesley who really appreciates seeing your feedback and five star rating here, many thanks.- Emily, B&R
1/5
TrustpilotNever ever rent with these people
Never ever rent with these people. The landlords they work with are untrustworthy and racist. They adjusted my tenancy agreement to state that spices couldn’t be left out once they saw my name, a condition that wasn’t on the tenancy prior to them seeing my name. They also did not meet my requirements when moving in and took a month to get upto the standard they advertised. Abel and Renata are the worst. They will try to take money off you any way they can and withold your deposit
Hi Nishat, we are very sorry to see your complaint here and would like to reassure you that the ventilation clause in your tenancy agreement applies to most rental properties that are in large apartment buildings. Regarding your deposit, you were given the check-in report when you moved in and you now have the check-out report. Therefore, you are able to see why the landlord is not willing to release your deposit as the damage - which is extensive throughout the property - goes well beyond the scope of fair wear and tear. I believe one of our senior property managers is already assigned to your claim and she will be in touch to finalise the vacation process with you.Kind regards, Emily, B&R
5/5
GoogleShout out to Deimante Nacyte, he has done such a brillient job!
Thank Junwen for sharing your five star rating here and for your kind comments about the lettings service you've had from Deimante. We're glad to hear you've have had such a positive service experience. - Ruth, B&R
5/5
TrustpilotBrilliant Customer Service
An effective force of customer service, Denisa has been pivotal in solving any and all problems that have come to pass with our property. Truly an employee that helps their customers.
Thank you Ashraff, we're really pleased you've had such good customer service from Denisa in our property management team. That's great to hear.regards, Emily, B&R
1/5
TrustpilotAfter 18 days still waiting for repairs/mattress removal
I moved in on the 22nd of July, when I put down the offer (prior referencing/contract signing) I requested only 1 thing - for the mattress to be removed since I bought a new one myself, the reason for this, the mattress in the property is full of yellow stains, marks and hair, and at least 10 years old. Absolutely unusable/unhygienic.First night in, first shower after cleaning and unpacking for hours, the Shower fitting on the wall came off, and of course hurt me in the head. The bathroom floor completely flooded, the Shower Door Seal it's extremely old and full of limescale so the water comes out profusely.I sent several emails for these issues to be promptly dealt with, first email on the 26th of July, and sadly still waiting.The property manager Syed Hussain replied to my email saying he would contact a Contractor. Two weeks passed by and I never received any contact from Syed Hussain or a Contractor. Today I received a call from a Contractor, who only performs works Mon-Fri until 5pm.. I work in office until 5:30pm, and of course this Contractor doesn't work weekends. After that call that was it.Tomorrow it will be officially 19 calendar days since I moved in, and still with a dirty mattress on the balcony, still taking showers shower head in hand, and having to mop the bathroom floor every single day after showers.The service provided by Benham and Reeves it's appalling.
Hi Mariana, sorry to hear you have not been happy with the management service but our contractors will only attend out of office hours if there is an emergency. This is standard practice which is mentioned in the documentation we provide to all our new tenants.I believe your property manager has been working with you to get things back on track with the shower and unwanted mattress, so these matters should be resolved soon.best regards, Emily Taylor, B&R
5/5
TrustpilotRaj has provided an excellent service…
Raj has provided an excellent service for my property at Beaufort Park by finding a great tenant. Moreover he has also helped me in redesigning the flat for marketing purposes. I have known for over 10 years and highly recommend his service.
Hi Mainul, we appreciate you sharing a five star rating and are very pleased to hear you've had a efficient and friendly service experience from Raj and our Colindale lettings team. Thank you for your continued custom and trust in Benham and Reeves.- Ruth, B&R
5/5
GoogleMy apartment has always been rented out by B&R, and they are a trustworthy team!
Hi Tina, we are very happy to hear you continue to be happy with the lettings service and that the Imperial Wharf team are trustworthy. We are grateful for your custom, thank you. - Ruth, B&R
5/5
GoogleDi from B&R was absolutely amazing in the service he provided us. The process was made very smooth and everything worked out very easy for us. Di was very responsive towards our requests and ensured we were happy before and after signing the contract.
Hi Markus, we're very pleased to hear you've had such great service from Di and that everything has worked out well for you. Thanks for sharing a five star rating. - Ruth, B&R
5/5
GoogleI have been dealing with Fiona Wong since 2016 and I’m now at my third moving experience with Benham and Reeves Residential Lettings Imperial Wharf Estate Agent. Fiona has always been professional and helpful from the beginning to end of the process and she provided correct information and best technical support in dealing with all the matters involved in the tenancy agreement as well as for the management services. I can’t recommend her and the rest of the team at Benham and Reeves Residential Lettings Imperial Wharf enough to anybody who needs a secure point of reference to select their home!
Thanks very much for your five star rating and telling us about your positive service experience over the last few years since you started using us for renting apartments. We were all very happy to read your comments which were very uplifting. Hope your tenancy is progressing well. Kind regards, Emily Taylor B&R
5/5
TrustpilotYou can't go wrong with Nick and Benham & Reeves
Just got the keys from Nick, one of the Sales Negotiator in Benham & Reeves. It took me roughly three months from viewing the property to moving in, Nick's professionalism and dedication is the key throughout the journey. You can't go wrong with Nick and Benham & Reeves, 5 stars.
Hi Terry, thank you very much for this lovely feedback about the service you've had from Nick in our property sales team. We are very pleased to hear the buying process was smooth and you benefited from Nick's professionalism and expertise. We also appreciate you sharing a five star rating here.- Ruth, B&R
5/5
GoogleI highly recommend Benhams. They have been looking after our properties for many years now, and have never disappointed us. They are very responsive and provide fantastic service.PositiveResponsiveness, Quality, Professionalism
Thank you very much for taking the time to leave a review for our Imperial Wharf lettings service and for your five star rating. Its our pleasure to look after your property always! best regards, Emily Taylor, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Benham and Reeves Imperial Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Fulham.
Yes. Benham and Reeves Imperial Wharf won Gold in The Trusted Agent 2026 awards.
