Trusted Agent profile · Fulham

Benham and Reeves Imperial Wharf reviews in Fulham

4.6Gold winner · 2026View award details

★★★★★ Excellent

653 reviews across 2 platforms

15 The Boulevard, Fulham, SW6 2UB

Part of Benham and Reeves, see every office.

Benham and Reeves's office in Fulham, at 15 The Boulevard, is rated 4.6 out of 5 across 653 reviews on two platforms, including 217 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of four awards Benham and Reeves won in 2026. See how it compares with other estate agents in Fulham.

Google logo

4.7 / 5

217

Reviews on Google

This office

Trustpilot logo

436

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Fulham office, from every platform, shown as written. First names only.

5/5

Google

Benham & Reeves Imperial Wharf have been fantastic with us ever since the day we moved. Helen has been nothing but sensational with us. It’s been so easy to interact with her and it really wouldn’t be the same without her she’s a credit to her team!

Curtis · 24 February 2022

Agent replied · 24 February 2024

Hi Curtis, thank you very much for your five star rating and lovely feedback, it means alot to the lettings team at Imperial Wharf, thank you also for recommending us, we are more than happy to help with any rental accommodation requests! Best regards, Emily Taylor, B&R

5/5

Google

Glenn and Fiona from Benham & Reeves were really helpful. I rented a flat in Imperial Wharf through them over 10 years ago, and they were able to retrieve my old rental contract when I needed it. I really appreciate their effort and efficiency. Great service!

Moritz · 20 April 2025

Agent replied · 20 March 2026

Hi Mortiz, we are glad to have been of service when you needed prompt attention and it was a pleasure to help. Glen and Fiona appreciate you sharing a five star rating here and wish you all the best. - Emily, B&R

4/5

Trustpilot

Responsive team

Responsive team to respond to all types of queries and issues.

Samantha · 31 March 2026

Agent replied · 11 June 2026

Thanks Samantha, we are glad to hear our team are responsive and supportive too. Thanks for your custom. - Emily, B&R

5/5

Trustpilot

Very positive experience with the help…

Very positive experience with the help from Thomas Grossi. Though huge delay with the home completion due to the current situation, Tom was responding my emails and trying to get more information for me as soon as he can. Thank you very much Tom for all your time and professional service. Highly appreciated.

Sue · 19 October 2020

Agent replied · 21 February 2024

Thanks Sue, we appreciate you taking the time to give us feedback regarding our property sales service. Tom was very encouraged to see this and is glad he was able to meet your service expectations - despite the pandemic effects. Kind regards, Emily Taylor, B&R

5/5

Trustpilot

Review of Working with Kayleigh Weston

I have had the pleasure of working with Kayleigh Weston who has been the property manager for my stay in Beaufort park close to 3 last years. Her professionalism is exceptional, her prompt responses are so good in giving confidence to any request to be resolved and the contractors she has had to take care of any requests (including the boiler and door knob and wine cooler knob and mesh under the wine cooler) were able responses to professionally and timely. I am grateful for her enthusiasm and dedication to make staying here a wholesome experience.

Lawrence · 2 August 2023

Agent replied · 21 February 2024

Hi Lawrence, it's lovely to see such encouragement for Kayleigh here and we really appreciate you sharing a five star rating for the ongoing property management service that you are receiving. Thank you!- Emily, B&R

5/5

Trustpilot

Excellent service! Thank you!

Nick Grossi has been very polite and helpful, always responds quickly when I need him assistance. The whole buying experience was stress free. I cannot recommend them enough! Thank you so much for helping me buy my first home!

Zi · 19 December 2022

Agent replied · 21 February 2024

Hi Zi, Nick and all the Colindale property sales team are very encouraged by your lovely feedback here. We are really glad we were able to play a small part in your first foray into owning your first home. Best of luck to you!- Emily, B&R

4/5

Trustpilot

Good service

Good service! Thank you, Shaun Tan!

Joey · 1 May 2026

Agent replied · 11 June 2026

Hi Joey, its great to hear Shaun from our Woolwich lettings team is providing you with a good service, we are thrilled to hear this. Thanks very much for your continued custom with Benham and Reeves. - Ruth, B&R

1/5

Trustpilot

!!!!Be carefule of this agent!!!

!!!!Be carefule of this agent!!!(Final update: I got back my deposit in full after a time-consuming process which was not necessary.)In short, letting agent is good but property mangement team will unreasonably deduct of deposit at end of lease.1 of issues as example, they diposed landlord's furnitures mistakenly, but said they disposed my stuff remained in flat and charge me £50.Secondly, the property manager tries to ignore my arguments or selectively reply my arguments which is not honest but just trying to force me accept it.Another example is joiner between freezer door and exterior door, because of aged, the exterior door keeps detaching from freezer door, no matter how many times it has been fixed. I also have requested to fix it before end of lease but it quickly becomes detached again after a few days. The Benham requests to deduct deposit on this problem, however, in fact it will alaways detach again.

Wong · 6 July 2023

Agent replied · 21 February 2024

Hi Wong, the process for deposit return takes time when all parties have to agree on dilapidations. Our records show that your complaint was looked into already and you were satisfied with the final outcome so its disappointing to see your 1 star review but we take on board your comments and have relayed them to the management team.- David M, B&R

5/5

Google

Had a great experience with Benham & Reeves. Very grateful to Samuel and Darcey who made my apartment search stress free and quickly responded to all the inquiries.

Anna · 14 October 2025

Agent replied · 13 November 2025

Hi Anna, thanks for sharing a five star rating for our Imperial Wharf estate agents, we appreciate it. - Ruth, B&R

5/5

Trustpilot

all staff very kindly and ready to give…

all staff very kindly and ready to give me answer

Paolo · 24 March 2026

Agent replied · 21 February 2024

Hi Paolo, thank you for your kind comment shared here, we are glad you have found our staff kind and helpful, this is great to hear. Thanks for your custom with Benham and Reeves. - Ruth, B&R

5/5

Trustpilot

Great team and support from Benham &…

Great team and support from Benham & reeves thanks to Wesley for finding the right home for me and Fiona for all the support she provided, wish them best of luck

Mustafa · 29 July 2023

Agent replied · 21 February 2024

Hi Mustafa, thanks very much for sharing a five star rating here. Wesley and Fiona are very pleased to hear you've felt well supported in your property search and were glad to help you secure the right home. - Emily, B&R

5/5

Google

The enthusiastic team provided a very professional and efficient service and I am very satisfied with the property rented. No agency fees, quick response to messages，and impressive detailed inventory reports. Plus, a special thanks to Wesley!

Mengxi · 24 February 2023

Agent replied · 24 February 2024

Thank you Mengxi for sharing your five star rating here and for your kind comments about the lettings service you've had from Wesley and the team here. We're glad to know you're settling in well and have had such a positive service experience. - Emily, B&R

5/5

Trustpilot

Great service

my experience with B&R has always been a smooth, no problems service. I have worked with Ivan for many years and he has always been extremely quick and helpful in finding suitable lettings. Overall very satisfied.

Franco · 21 February 2023

Agent replied · 21 February 2024

Hi Franco, thank you very much for your wonderfully positive feedback about the lettings service you've had from Ivan at our Highgate branch. We really appreciate your custom too.- Emily, B&R

1/5

Trustpilot

Horrendous Experience: Unprofessionalism, Neglect, and Anxiety-inducing Tactics

Terrible experience. They put pressure on you to sign contracts on the spot. I have zero professionalism in emails, with monosyllabic responses like "No." If you try to talk to anyone above the agent, you are fully neglected. They operate like a bunch of shark lawyers, always in favor of the landlords, neglecting completely that you are a human being. It was a terrible, toxic, and extremely harmful experience. I even had an anxiety attack because of them. Avoid them at all costs.

Javier · 22 June 2023

Agent replied · 21 February 2024

Hi Javier, our lettings director has reviewed all the correspondence and could not find anything untoward, it was all routine exchanges between us and yourself. We are sorry you did not like the outcome but the deposit laws are in place to protect applicants, tenants and landlords interests equally, these are not our own laws. Further details can be sent to you if you email to info@benhams.com- David M, B&R

5/5

Trustpilot

Thank you Rahim!

Rahim has always been very responsive and helpful for all my queries. Thank you Rahim.

Debaleena · 27 June 2024

Agent replied · 24 August 2024

Hi Debaleena, many thanks for sharing a five star rating here - we are all very pleased to hear you've been finding Rahim so responsive, he is a long-standing member of our lettings team and its great you are benefiting from his expertise. Thanks for your custom.- Ruth, B&R

5/5

Trustpilot

Responsive and Flexible

The team are responsive and are as flexible as possible which is great when you're a landlord overseas. I want to call out Abbas who truly is a pleasure to work with - kind, approachable and ever the professional. Thank you Abbas for making this journey a lot easier for me!

AK · 28 September 2020

Agent replied · 21 February 2024

Thanks very much for your lovely feedback about our property management service. We understand the hassle it can be when you are overseas and far away from your London property investment. Abbas was very encouraged to see your kind words here. Thanks again, Emily , B&R

5/5

Trustpilot

Exceptional Service

I highly appreciate all the help and support I was offered by Thomas and Nick at Benjamin and Reeves with the purchase of my flat. Thomas assisted with liaising with the seller regarding the offer so swiftly and professionally. Nick helped from the moment of viewing and right until the end. Communication with him was invaluable in keeping things smooth and on track. The process would have taken much longer without his help. Many thanks for everything

Natalie · 22 August 2023

Agent replied · 21 February 2024

Hi Natalie, thanks very much for your five star rating re your property purchase. We are very pleased that you've had such a positive experience and everything went smoothly for you. We value your custom.- David M, B&R

5/5

Trustpilot

Very prodessiona ,helpful and…

Very prodessiona ,helpful and supportive team.At all times with all the enquires during the letting process and after Highly recommend Big thank you to Kevin, Joyce and Maria who assisted with our new tenancy.RegardsAlejandro

Alejandro · 28 March 2023

Agent replied · 21 February 2024

Thanks Alejandro for your lovely feedback about the suport you've had from our Surrey Quays lettings team. We're glad you like your new London home.- David M, B&R

5/5

Google

The staff are very helpful and friendly especially Helen who has gone above and beyond to rectify any issues and we are always greeted by her beautiful smile. She is a great asset to Beenham&Reeves and we thank you for being such an excellent business.PositiveResponsiveness, Quality, Professionalism

Jazz · 20 June 2021

Agent replied · 19 June 2024

Thank you Jazz, it's lovely to hear of your positive service experience at our Imperial Wharf lettings branch, thanks also for the five star rating, we really appreciate it. Kind regards, Emily Taylor, B&R

5/5

Google

A big thank you to Helen Ramsay from the Imperial Wharf Office, who helped us let out our apartment. Helen was always on hand to take care of everything during this challenging time. I have no reservations in recommending her to anyone looking to lease their properties.PositiveProfessionalism

Jennifer · 20 June 2021

Agent replied · 19 June 2024

Thank you Jennifer, we're really pleased to see your five star rating and to hear our lettings team at Imperial Wharf met your service expectations, we are very happy to be recommended too, thank you! best regards, Emily Taylor, B&R

1/5

Google

Worst service. The property manager has failed to address any of the issues that we have communicated since we moved to this new property. Not only that, there's no communication from her on our multiple followup emails. And I am not …

Jalpa · 20 April 2025

Agent replied · 20 March 2026

Hi Jalpha, we're very sorry to hear this and if you would like to make a formal complaint, its best you send an email to complaints@benhams.com so this can be investigated and any necessary actions taken. Thank you for your patience. - Ruth, B&R

5/5

Trustpilot

Benham & Reeves

Good customer service... Nick has been a huge help to me whilst buying my first home recently, answered my queries promptly, patiently and made the process smooth. Thank you for making it easy from viewing to completion.

Sultan · 13 November 2022

Agent replied · 21 February 2024

Thank you Sultan, it's great to see your highly complimentary feedback about Nick in our Colindale Sales team. We're pleased to hear you had such a great experience buying your first property with us and wish you all the best.- Emily, B&R

5/5

Trustpilot

My letting agent

My letting agent, Rahim Velji, is very professional and helpful.

Aoran · 8 March 2026

Agent replied · 19 June 2024

Hi Aoran, thanks for sharing your lovely service feedback here for Rahim in our Colindale lettings team. We are glad to hear you feel well supported with Benham and Reeves as your letting agent! Thanks for your custom. - Ruth, B&R

5/5

Trustpilot

Efficient Sales Team

The property sales manager and sales negotiator successfully assisted me in selling my property within a short period at a satisfactory price. They were very professional and reliable and constantly updated me on sales progress. In addition, they were responsive to my needs and coordinated well with other professionals such as my solicitor till the completion of the sale.

Yoon · 16 August 2024

Agent replied · 24 August 2024

Hi Y, we are very pleased to hear that you've had such a positive service experience in the selling of your property and that you found the Benham and Reeves sales team professional and efficient. We appreciate your custom and you sharing a five star rating here.- Emily, B&R

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Awards

The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Has Benham and Reeves Imperial Wharf won any awards?

Yes. Benham and Reeves Imperial Wharf won Gold in The Trusted Agent 2026 awards.

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