Every review we hold for the Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA really fabulous renting experience!
This is the second time that I have rented my flat through Benham and Reeves. They are really excellent. Yvette even came and helped me move furniture into my car (way beyond the call of duty!) and organised painting etc, and I now have great tenants for the next two years. I can not recommend them highly enough. Alice Lewes owner of flat in Queens Wharf
Alice · 19 December 2024
Agent replied · 28 December 2024
Hi Alice, thanks very much for sharing a five star rating and for your lovely comments about being a contented landlord with Benham and Reeves. We're thrilled to have your trust and to be looking after the rental and appreciate your continued custom.- Emily, B&R
★★★★★ 5/5
TrustpilotIveta Visnyeiova provided good service…
Iveta Visnyeiova provided good service to help me extend the contract. 5 Star.
Fei · 7 June 2026
Agent replied · 11 June 2026
Hi Fei Wang, thank you for telling us you've had a great five star service from Iveta at our Hammersmith lettings branch, we are glad your expectations are being met with Benham and Reeves. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotEdelyn Reynolds was a pleasure to work…
Edelyn Reynolds was a pleasure to work with! She made the entire process very clear and straightforward, was extremely responsive, and came back to me on my queries in amazing time. I would highly recommend working with Edelyn and Benham & Reeves!
David · 15 September 2023
Agent replied · 21 February 2024
Hi David, thanks very much for your very kind words which encouraged Edelyn greatly. Its good to hear you've had such a good service experience and we are worthy of your five star rating. Thanks!- Emily, B&R
★★★★★ 5/5
GoogleHelen at Benham & Reeves Imperial Wharf was extremely helpful and secured us our desired flat in a short space of time - This led to a stress free process! Helen was contactable and provided prompt responses to any questions and requests we had. I would definitely be happy to use Benham & Reeves again in future.
Daniel · 24 February 2022
Agent replied · 24 February 2024
Thanks Daniel, we're very glad to know our Imperial Wharf team were so prompt and helpful in your tight timeframe. We appreciate your five star rating too.
kind regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotGreat rent
Di and Joanna were very helpful to us during our rental and provided great assistance during the process.
Mu · 28 November 2024
Agent replied · 28 December 2024
Hi Mu, thanks very much for sharing a five star rating here which Di and Joanna are thrilled to see, we are glad you've found the lettings and property management service and the process very helpful. Thanks for your custom, it's appreciated.- Ruth, B&R
★★★★★ 5/5
GoogleRaj and Anne were extremely helpful!
Camila · 20 April 2025
Agent replied · 20 March 2026
Hi Camilla, thanks very much for sharing a five star rating here which Raj and Anne are very pleased to see, we are glad you've found the lettings team extremely helpful. Thanks for your custom, it's appreciated.
- Ruth, B&R
★★★★★ 5/5
GoogleGreat service by Yoshi and team!
Chee · 20 April 2025
Agent replied · 20 March 2026
Hi Chee, we're very pleased to hear Yoshi and the Japan Desk have provided a great service to you. Thank you for your custom with Benham and Reeves.
- Emily, B&R
★★★★★ 5/5
TrustpilotI have been a landlord utilizing the…
I have been a landlord utilizing the services of Benhams and Reeves for some time now, and I must say, Dele has consistently exceeded my expectations. His dedication and professionalism shine through in every interaction. Dele has not only found me wonderful tenants but continues to do an outstanding job in managing my property. His attention to detail and proactive approach have alleviated any concerns I've had as a landlord. I confidently recommend both the company and Dele to my peers without hesitation. Thank you, Dele, for your exceptional service and commitment to excellence
Jonathan · 26 February 2024
Agent replied · 28 February 2024
Hi Jonathan, it's great to hear we are consistently exceeding your expectations as a landlord. Dele and the lettings and management team here are very pleased to see this and your five star rating. We are glad to hear our proactive approach is working well for you and really appreciate your custom and trust in us.- Ruth, B&R
★★★★★ 5/5
TrustpilotQilin and Claire been amazing…
Qilin and Claire been amazing throughout the process of the lettings. Very smooth very professional
Adl · 30 April 2026
Agent replied · 11 June 2026
Hi Adi, thanks for sharing such positive feedback for the service you've been having from Qilin and Claire in our Wembley lettings and property management teams. We are very pleased to hear you felt well supported throughout the lettings process.
- Emily, B&R
★★★★★ 5/5
GoogleVery smooth letting experience. Helped us find our tenants within days. Comprehensive services are provided and always responsive to questions. Our agent Qilin Wang has been most helpful and responsive. Will recommend their service to anyone.
Jason · 26 November 2023
Agent replied · 24 February 2024
Hi Jason, thank you for your kind comments and the five star rating shared here. Our lettings team are very pleased to see this and we are very pleased to hear you've found our team responsive and so helpful.
- Ruth, B&R
★★★★★ 5/5
TrustpilotVery nice talk and I got so many…
Very nice talk and I got so many information. Big thanks.
John · 29 May 2026
Agent replied · 24 August 2024
Hi John, its great to hear you have had such a great service experience with Benham and Reeves. Thanks for sharing a five star rating here in recognition, it's appreciated.
- Ruth, B&R
★★★★★ 4/5
TrustpilotI would really like to express my…
I would really like to express my gratitude and appreciation for Francesca, our property manager. She is very prompt and detail oriented, we have never had any issues contact Ms Francesca during our stay at the property as well. She has kindly and promptly resolved all our issues related with the house and the move out. Thank you, appreciate your time and support, always 😊
Amina · 14 November 2024
Agent replied · 28 December 2024
Hi Amina, thanks for taking the time to leave such a lovely review along with your four star rating. Francesca and the property management team are thrilled to hear you've had such a good service experience renting with Benham and Reeves. Thank for your custom. - Ruth, B&R
★★★★★ 5/5
TrustpilotGreat service by Anna!
The team headed by Anna Kaplan did a brilliant job for us handling the end of one lease and securing a new tenant. All was done seamlessly. It was such a relieve with us being overseas and not having the burden to coordinate all the required stuff like tenancy termination, cleaning , vetting new tenants etc.We were kept updated throughout the process. Fully satisfied with the great customer service.Nathan
Nat · 28 October 2023
★★★★★ 5/5
GoogleHelen Ramsey looked after the letting of our appartment in Regal house.
We built up a very good working relationship with her and were very reassured at all times that she would get a good tenant which has just been achieved .
Helen was most professional and a pleasure to deal with. Thank you Helen .PositiveResponsiveness, Professionalism
Anne · 25 August 2021
Agent replied · 24 February 2024
Thank you Anne, we're really pleased to hear you found our lettings service at Imperial Wharf so helpful and professional, it's great to for us to receive this positive feedback. Emily B&R
★★★★★ 5/5
GoogleI was referred to Glen Neligan of Benham & Reeves by a friend and was extremely happy with the exceptional service I received from him in terms of finding an appropriate flat to completing the final agreement. He answered all my queries promptly and went above and beyond to accommodate all my requests. I would therefore wholeheartedly recommend Glen to anyone looking for letting services.
Nusrat · 25 February 2019
Agent replied · 24 February 2024
Dear Ms Kamal,
Thank you for taking the time to review our lettings branch at Imperial Wharf. I am pleased to learn that Glen and the team were able to assist you in finding the right property. Wish you the best with your tenancy.
Kind regards,
Emily Taylor
★★★★★ 5/5
TrustpilotFor me number One
I have lived for 7 years in an apartment that I rented through this agency. it represented the interests of the landlord. I had no problems: the contract was concluded quickly, all issues were resolved easily.They replaced my broken mattress and replaced my non-working washing machine. In addition, all my small-level requests were also carefully considered and promptly resolved. (in particular, the plumber solved the problem with mold and rust in the bathtub)The main advantage of this agency is the people: we still communicate with the realtor who rented the apartment to me. Managers changed several times, but everyone was extremely polite and helpful. I am grateful to the entire team for their work
Timur · 8 February 2024
Agent replied · 21 February 2024
Hi Timur, we're very pleased to hear you've been happily renting from us for 7 years and are getting a great service experience with our lettings & property management teams. We are particularly pleased to hear you've found us to be polite and helpful at all time. Thank you for your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent Service
We rent our apartment we these guys. Had excellent service from George who we viewed the property with. We have had a few little issues and Tanya Karachorova the Property Manager has been super efficient (new dishwasher supplied and fitted in a few days for example) very helpful and friendly.
Drew · 18 August 2022
Agent replied · 21 February 2024
Thanks very much for sharing your five star rating and review here Drew.We're pleased to hear you have experienced a great lettings and property management service from our Kew Bridge team.- David M, B&R
★★★★★ 5/5
GoogleBenham & Reeves stands out as the ultimate rental solution. From the outset, Raj and Anne impressed me with their professionalism and dedication. They listened attentively to my needs, presenting a range of perfectly matched options and guiding me through the entire process with efficiency and transparency.
Even after securing my rental, their commitment to customer satisfaction continued to shine through.
Honestly, I hardly give any reviews, but since I am deeply content, I’d like to add to this.
“With Benham & Reeves, you can trust that you're in good hands.”
Amit · 3 February 2024
Agent replied · 24 February 2024
Hi Amit, thank you very much for sharing a five star rating and for your kind feedback about the service you've had from our lettings team. We are very pleased to hear we were able to find you the perfect rental property to match your needs.
- Emily, B&R
★★★★★ 5/5
Trustpilotgreat landlord agent
great landlord agent , we should know , weve been with them 8 years
Mark · 29 April 2026
Agent replied · 11 June 2026
Hi Mark, thanks for taking the time to leave this lovely feedback for the landlords service you are receiving from us. We are glad you are benefiting from all our core services and you find our team solutions-oriented which is great to hear. Thanks very much for your continued custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 4/5
GoogleIt is well known that Benham & Reeves are a well trusted agency, I know that cause my father also knows them and has been in business with them. However, I had few issues with slowness of communication, sometimes not getting an email response and even one very bad encounter which I had to raise an official complaint about via email; however, the response to the complaint was very quick and everything was sorted that same day which made me satisfied. In conclusion, I would come back to them if I needed.
Eman · 27 January 2024
Agent replied · 24 February 2024
Hi Eman, thanks for taking the time to give feedback here, we do hear you and appreciate it. We're glad that overall, you've had a good service experience with us.
- Emily, B&R
★★★★★ 1/5
TrustpilotAn UNACCEPTABLE FOUR YEARS,at 8 Clement…
An UNACCEPTABLE FOUR YEARS,at 8 Clement Avenue / Flat 7
D · 27 May 2026
Agent replied · 11 June 2026
Hi DM, we take all reviews seriously and asked Trustpilot to provide evidence of your tenancy. They sent your name and email which does not match the name on the tenancy agreement and the email address does not match our database.
Saying that YOU have been living 4 years living at this property is being looked into by our compliance team.
WE HAVE NOT RECIEVED ANY COMPLAINT FROM THE ACTUAL TENANT AT THIS PROPERTY.
- Emily, B&R
★★★★★ 5/5
TrustpilotNick Hubbard has been very helpful from…
Nick Hubbard has been very helpful from the start and very understanding of the situation, he has been very easy and supportive to work with.
Tao · 27 August 2025
★★★★★ 5/5
TrustpilotVery efficient and thorough when it…
Very efficient and thorough when it comes to lettings protocols that are easily understood by us, their clients. Thank you to Greta and Tom. They also give us ample time to respond.
Jasmine · 24 January 2024
Agent replied · 21 February 2024
Hi Jasmine, thank you for leaving a five star rating and for your lovely feedback. We're glad to hear you've had a really good service experience with Greta and Tom, we appreciate it.- Emily, B&R
★★★★★ 4/5
GoogleI have rented through Benham and Reeves for 3 years - Helen has been a staple of professionalism and support over these 3 years.
She has gone above and beyond in terms of service and you could not ask for a better agent.
She is the saving grace of this imperial wharf office.
Lydia · 24 February 2022
Agent replied · 24 February 2024
Thanks Lydia, we are very grateful for your review, it really helps us to keep striving to do better. Kind regards, Emily Taylor, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
