Every review we hold for the Frinton-On-Sea office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBoydens is a really nice agent to deal with. Professional yet friendly and Chloe in particular is a lovely lady, nothing is too much trouble and she is always sunny and so helpful and reassuring. Very grateful to you and totally recommend this company!
Kelcy · 13 October 2024
Agent replied · 24 October 2024
Dear Kelcy,
Thank you for your kind words! We're thrilled to hear that you've had such a positive experience with Boydens, and we truly appreciate your recommendation. Chloe will be especially pleased to hear your lovely feedback, as she always strives to provide the best service possible. We're grateful for your support and are here whenever you need us!
Best regards,
Boydens Coastal Branch
★★★★★ 5/5
GoogleI sold my house through Amy at Boydens in Frinton and I honestly do not think it would have gone through without her. She was integral to keeping things on point between me and my buyer. Thank you Amy!
Emma · 6 June 2020
Agent replied · 6 June 2023
Thank you so much for your review of our Coastal Branch. We work hard to please and so we are delighted to read that we achieved this on this occasion.
Thank you for taking the time to review us - we will pass this feedback on to the team, and Amy especially.
All the best.
Paul Howe
Boydens
★★★★★ 5/5
GoogleGood friendly service from the young lady that showed me round a property
Peter · 13 October 2025
Agent replied · 13 October 2026
Hi Peter, thank you for your positive feedback.
★★★★★ 5/5
GoogleI really can’t fault Gemma Williams the sales progressor/negotiator at this Estate agency, she has been outstanding. She guided us through every step and was great at chasing solicitors and buyers for a speedy sale and purchase. I would highly recommend her to deal with your sale or purchase, outstanding!
Amy Buxton has also been great with our viewings and really helpful in answering any questions we had. We’d like to say a big thank you to you both.PositiveResponsiveness, Quality, Professionalism
Tina · 25 August 2021
Agent replied · 31 May 2023
Dear Tina,
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience, we will pass this feedback on to the team.
All the best.
Paul Howe
Boydens
★★★★★ 5/5
GoogleVert professional, sale went through with no issues.
Gary · 30 October 2025
Agent replied · 29 December 2025
Thank you, Gary! We’re delighted to hear that your sale went through smoothly and that you found our team professional. Your feedback is greatly appreciated!
Best regards,
The Boydens Team
★★★★★ 5/5
GoogleLettings team were all extremely helpful throughout our recent move. Professional and attentive service from Chloe who we dealt with for the most part. Thanks again
Adam · 14 April 2025
Agent replied · 14 April 2026
Hi Adam thank you so much for your review.
Kind regards
Paul Buck
Director
★★★★★ 5/5
GoogleWe recently purchased a beach hut through Boydens and they were fantastic. We dealt with Raina and she was friendly, helpful and extremely efficient and a pleasure to deal with. I cannot recommend Boydens oh and Raina enough.
Lisa · 7 June 2018
Agent replied · 6 June 2023
Hi Lisa,
Delighted you are pleased with the service you received and thank you for the feedback.
We hope you enjoy using your new beach hut!!
All the best,
Paul (Boydens)
★★★★★ 5/5
GoogleAll the staff at Frinton have been amazing in dealing with our property sale through Boydens. Nothing was ever too much trouble for Gemma when progressing the sale and they all work well as a team. They are dealing with another property sale for me at the moment and Matthew and Beth deal with all my letting properties too. Can't thank them enough for everything they have done and are doing. So helpful!!PositiveResponsiveness, Quality, Professionalism, Value
Lesley · 25 August 2021
Agent replied · 31 May 2023
Dear Lesley,
Thank you so much for this wonderful review for the Frinton team. I will ensure that the team (and our Managing Director) is made aware and we thank you for taking the time to review us.
All the best,
Paul Howe
Boydens
★★★★★ 1/5
GoogleDisgusted and betrayed by a company
I rented a 4 bed house in Frinton Through Boydens
Firstly they are more expensive the others for contracts etc ,but I didn't mind as I thought peace of mind if I have problems ( little did I know )
Half the lights didn't work ( blown light bulbs )
I fitted new bulbs throughout the house .in the kitchen I found the bulbs kept blowing so i informed Boydens they said they would speak to the landlord and get back to me
Nothing happened so i kept phoning
It took 6 weeks to get light in my kitchen not good in the winter evenings cooking for a family by torch and phone light .
I was also kept awake most nights by a constant sound coming from the boiler pump .so I of course phoned Boydens
5 different workman came and if was agreed that the whole system had been wired up incorrectly and that it needed all changing ( by this time my gas bills were through the roof )
As I was told that the boiler was constantly coming on . 7 weeks later it was fixed .
I also noticed when I moved in that we ( family ) couldn't use the bathroom upstairs as no water would come from the taps ,ok there was some water but it would of taken 1 year to fill a bath that's how much came from the taps . So I phoned Boydens ( of course )
3-4 months to get it fixed lucky there was a downstairs shower and sink .
Onto the outside security lights none worked and were rusty no problem I thought I will fit new ones the problem that on inspection the whole wire system was AGAIN done by an idiot
Nutural and Nutural ( black to black )go together
Live and live ( red to red ) go together not in this house someone have put black to red
Once I'd fixed myself and fitted new lights everything worked correctly .
I decided to end the contract of the lease
Gave Boydens 2 months notice
I cleaned the house thoughout bleaching floors ,wood oil for kitchen worktops etc . The place was shining
Better looking than when I moved into it
Plus electric was 100% safe ,with a new pump and boiler and a bathroom that was fit for a king ( well a family )
I'm a working person and couldn't meet Boydens when they came to check the place to move out they would only give me a daytime slot not even early eve when their shop was still open .
But I didn't mind as I knew there was nothing wrong .
I THEN AM told that they wouldn't give my deposit back
"Why I asked "?,?
The cleaning wasnt done by a professional cleaning company
They started picking up on silly things like marks on sockets ( small marks )
That could just rub off
Oh and the grass was 1 inch higher than it should be so they would have to get a gardener
I demanded my deposit back telling them what I'd done and what I'd been theough since moving in , all I was told was they would speak to the landlord
After nearly 2 months fighting my case they charged me £320
To clean AGAIN AND CUT THE GRASS ( THE 1 INCH TO HIGH GRASS )
I was told £320 or they would hold onto my money and keep fighting
What choice did I have
NEVER GET THIS COMPANY TO HANDLE ANYTHING
1
Mick · 6 June 2020
Agent replied · 6 June 2023
Mick Fran, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory.
★★★★★ 1/5
GoogleExtremely unprofessional outfit.
Rude, disorganised and arrogant.
MUFC · 30 September 2025
Agent replied · 29 December 2025
We’re very sorry to hear about your experience. At Boydens, we aim to provide professional and courteous service at all times. We take concerns like yours seriously and would appreciate the opportunity to discuss this further. Please contact us at paul.buck@boydens.co.uk
so we can investigate and address the matter directly.
Best regards,
The Boydens Team
★★★★★ 5/5
GoogleI have been a customer of Boydens for the past year and have nothing to say but great things! I have dealt mostly with Bethany who has been nothing but professional and helpful. Highly Reccomended!
Mike · 13 October 2024
Agent replied · 24 October 2024
Dear Mike,
Thank you so much for your kind words and for being a valued customer over the past year! We're thrilled to hear that you've had a positive experience with us and that Bethany has been able to provide the professional and helpful service we strive for. Your recommendation means a lot to us, and we look forward to continuing to support you in the future!
Best Wishes,
Paul Howe
Boydens
★★★★★ 5/5
GoogleGreat service, regular updates and a big thank you to Amy Buxton.
Christopher · 1 April 2023
Agent replied · 31 May 2023
Dear Christopher,
Thank you for your kind review - we will pass on your words of thanks to Amy and thank you for your custom. Please do recommend us to friends and family too if they require our services in the future.
Best Wishes,
Paul Howe
Boydens
★★★★★ 1/5
GoogleI called the Colchester office to discuss short term property rentals (2-3 months). The person I spoke with couldn't get me off of the phone quick enough, told me to call their coastal office, which I did, I spoke with a friendly lady who said she couldn't help , but they did have short term lets she would email a colleague who would contact me the next day. I never got a call back.
Steve · 6 June 2021
Agent replied · 6 June 2023
Dear Steve,
Clearly this isn't a review we like to see and I would very much like to understand what the issues were which caused you to leave this review.
If you would be happy to ellaborate for me, I would be grateful to hear it. I can be contacted on paul.howe@boydens.co.uk
Thank you.
★★★★★ 5/5
GoogleWe chose the Boydens, Frinton, Branch from a wide choice of Property Agents in the Clacton/Frinton area to provide a complete service managing our 4 properties. It was a very wise choice, as they have handled all functions such as finding Tenants, rental and maintenance concerns professionally with a well lead friendly Team Manager.
Terence · 24 August 2023
Agent replied · 1 October 2023
Dear Terence,
Thank you so much for your kind review, and for trusting us with the management of your property portfolio.
Please do let us know if we can help further, and please do also recommend us to any fellow landlords you know.
Thank you once again.
Best Wishes,
Paul Howe
Boydens
★★★★★ 5/5
GoogleBoydens have looked after the rental of my flat for almost 10 years. In that time they have always been most helpful and responsive to any queries I have had. They’ve also done a brilliant job of finding me good tenants and making sure any work that is needed is carried out to a good standard. I can highly recommend their coastal branch.PositiveResponsiveness, Professionalism
Judy · 25 August 2022
Agent replied · 31 May 2023
Thank you so much for your review of our Coastal Branch. We work hard to please and so we are delighted to read that we achieved this on this occasion.
Thank you for taking the time to review us - we will pass this feedback on to the team.
All the best.
Paul Howe
Boydens
★★★★★ 5/5
GoogleBoydens provided me with a great service in my recent purchase. Amy especially, went above and beyond when there were any complications and ensured everything went smoothly. Amy always had time to talk through any queries I had no matter how big or small. I would not hesitate to use Boydens again in the future.
Steven · 8 June 2023
Agent replied · 22 June 2023
Dear Steven,
Thank you so very much for taking the time to leave us this fabulous review. Our Coastal Team work hard to please and they will be delighted to know that they have delivered on this occasion and your comments will be passed to them (especially Amy) to see.
Thank you once more and please do recommend us to others and please let us know if we can help further.
Best Regards,
Paul Howe
Boydens
★★★★★ 1/5
GoogleWe had repair men turn up and enter the property without our permission snd no notice given. It was only after I called that I was told about this.
Inspection when renewal was due. Told agent about broken smoke detectors and broken radiators.
Had an email several months later saying we’d get a call. Several months later we are still waiting.
Terrible serviceNegativeQuality
Lisa · 25 August 2022
Agent replied · 31 May 2023
We would like the opportunity to address your concerns and we are currently investigating the issues you have raised so we will make contact with you as soon as we have concluded this.
Best Wishes,
Paul Howe
Marketing & PR Manager
Boydens
★★★★★ 5/5
GoogleGemma, Beth and Zenna have been amazing throughout the purchase of our house. Always there to help us through the process and guide us along the way. Can't thank them enough.
Hayley · 13 October 2024
Agent replied · 24 August 2024
Dear Hayley,
Thank you so very much for your kind review of our Coastal Branch. The team pride themselves on being there to support our clients and so we are delighted that you saw, and appreciated this. Please do recommend us to family and friends, and thank you once again for your kind review.
Best Wishes,
Paul Howe
Boydens
★★★★★ 5/5
GoogleStephanie Bond was fantastic ! Great service, quick to follow up and simply outstanding !
Virginia · 6 June 2022
Agent replied · 6 June 2023
Thank you so much for your review of our Coastal Branch. We work hard to please and so we are delighted to read that we achieved this on this occasion.
Thank you for taking the time to review us - we will pass this feedback on to Stephanie and the team.
All the best.
Paul Howe
Boydens
★★★★★ 5/5
GoogleHad a great experience with Boydens with the process of letting a commercial unit. From beginning to end, communication was perfect, so kind and friendly while sharing very regular updates and information. Matthew helped me through the process with great ease and perfect clarity, couldn't have asked for a better agency!
Rosie · 1 May 2023
Agent replied · 31 May 2023
Dear Rosie,
Thank you so very much for your kind review - we are delighted to have been able to assist and cannot wait to see what you do with the property!!
Thank you once again, and all the very best!
Boydens Coastal Team
★★★★★ 5/5
GoogleStephanie from Boydens Coastal Branch put our house on the market and showed buyers around while we were on holiday and sold the house within 3/4 days of showing. We were kept up to date with the progress on our buyers by Gaynor. The overall service we received was excellent.
Stephen · 1 April 2023
Agent replied · 31 May 2023
Dear Stephen,
Thank you so much for your kind review. Your comments will be passed on to the Coastal Team who I know will be delighted to read them.
Thank you again so much and please do recommend our services to family and friends in the area.
Best Wishes,
Paul Howe
Boydens
★★★★★ 5/5
GoogleWe was in the renters market looking for a place to live by the coast and Boydens coastal really came through for us in viewing properties and getting the paper work done quickly and professionally a group of very friendly team now we are living life to the fullest thank you we rated them 5 stars.PositiveProfessionalism
Poppy · 25 August 2022
Agent replied · 6 June 2023
Thank you so much for your review of our Coastal Branch. We work hard to please and so we are delighted to read that we achieved this on this occasion and that you are enjoying life by the coast!
Thank you for taking the time to review us - we will pass this feedback on to the team.
All the best.
Paul Howe
Boydens
★★★★★ 5/5
GoogleVery helpful and accommodating. Recommend to anyone.
Daniel · 20 May 2025
Agent replied · 29 December 2025
Hi Daniel, thank you for your review.
Kind regards
Paul Buck, Director
★★★★★ 5/5
GoogleThe service we received from Amy was outstanding and would recommend Boydens without hesitation
Thank you
Lee Swanwick
Bill · 6 June 2020
Agent replied · 6 June 2023
Lee - thank you so much for your kind review.
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