Every review we hold for the Formby office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOne of the best Estate Agents l have done business with....
What can l say! it was a pleasure purchasing a property from Stephanie Macnab Estate Agents the Southport office, the whole process went as smoothly as possible considering the current Covid 19 situation, they were always prompt with responses and very professional, l would recommend them to anyone looking to sell or buy a property, l will have no hesitation in making them my number one choice if l ever need to sell my home in the future. Thank you Steph & team. From J W
Jo · 28 May 2020
Agent replied · 6 July 2023
Thank you Jo-Ann Wallace 😊 I cant wait to see the transformation!
★★★★★ 5/5
TrustpilotDefinitely one of the best!
We’ve worked with Stephanie McNabb twice in the past five years and couldn’t recommend her highly enough. Both sales went smoothly, and she supported us throughout with professionalism, clear communication and genuine care. Stephanie made the whole process far less stressful and was always ready with helpful advice. We wouldn’t hesitate to use her again.
Golf2XS · 2 October 2025
Agent replied · 26 December 2025
Thank you for such a lovely review!
★★★★★ 5/5
TrustpilotHouse purchase …
I have recently been using the service of Stephanie McNabb estate agents and in particular been dealing with Debbie Pendleton. I found the experience with them to be outstanding regarding communication in respect of offers made on a house purchase. They were always prompt to return phone calls and offered knowledgeable advice. Debbie has been in frequent contact and continues to help us through the process.
Mrs · 5 October 2022
Agent replied · 6 July 2023
Thank you for taking the time to write us a 5-star review. You were such a pleasure deal with. Best wishes.
★★★★★ 5/5
TrustpilotSteph is fantastic
Steph is fantastic. She listens and understands your desired outcomes and tailors her approach and service accordingly. She is professional, extremely knowledgeable and turns things around extremely quickly. We had experienced a frustratingly slow, reactive process and minimal traction with another real estate. Steph took over and used a more modern and proactive approach. Within 48hrs we had 5 viewings, with more in the pipeline. Within 2 weeks we had an offer that exactly met our expectations. Thanks Steph, you've been a pleasure to work with and i would highly recommend.
Jennifer · 9 February 2020
Agent replied · 6 July 2023
Thank you Jen, your kind words are invaluable and I'm delighted we were able to assist in getting you your dream home!
★★★★★ 5/5
TrustpilotSteph and her team were amazing
Steph and her team were amazing , making selling our house very smooth, and keeping us updated at all times , Thank you , Shirley x
Shirley · 19 February 2025
Agent replied · 24 December 2024
Thank you so much for your wonderful review Shirley😊
★★★★★ 5/5
TrustpilotGreat service from the office employees
The employees at Stephanie McNabb have been extremely supportive and have pushed our memorandum of sale through in a timely fashion. Debbie was very helpful in helping us to understand the area of Formby, Nigel in showing us around the property and Sam in preparing the documentation. Very pleased with the service to date.
Julia · 11 September 2023
Agent replied · 30 September 2023
Thank you for such a wonderful review Julia!
★★★★★ 5/5
TrustpilotDefinitely a 5 Star experience
From start to finish everyone at Stephanie Mcnab has been helpful, highly professional and just a pleasure to deal with.We were kept informed at every stage of the process and whist selling a property has its moments we could not have asked more from the team.
Mrs · 27 February 2024
Agent replied · 24 August 2024
Thank you so much for your kind words😊
★★★★★ 5/5
TrustpilotHighly recommend Stephanie McNab Estate…
Highly recommend Stephanie McNab Estate Agents. I personally dealt with Sam throughout my purchase. Sam was a fantastic source of support, even though my particular case was extremely stressful (due to utterly diabolical service from solicitors). Sam was very patient and guided me through the process, and quite literally kept me sane. I am truly grateful and appreciate all the help and guidance Sam provided throughout the 'journey'. Very professional from start to finish.
Jen · 10 March 2021
Agent replied · 6 July 2023
Thank you, Jen. We were all traumatised by the appalling service you received but I hope you can put it behind you and create a lovely home. I shared the review with Sam, she's a valued member of the team.
★★★★★ 5/5
TrustpilotProfessional, expert estate agent
Stephanie Macnab was excellent! We bought and sold with Steph and team and they were incredibly professional. We were so impressed with Steph from the first time we met her. She is very knowledgeable and communicates very effectively. Steph was always accessible and this made such a difference to us as it kept us informed but was also really reassuring. You will not regret selecting Steph and her team. They were excellent.
Kate · 2 August 2021
Agent replied · 6 July 2023
Dear Kate, thank you for taking the time to leave us this review, we look forward to seeing you in the village, please call in when you are passing to let us know how you are settling into your new home!
★★★★★ 5/5
TrustpilotBuying and selling made extremely easy
The process of buying and selling a property, made easy by dedicated staff ,who put you at ease through the entire experience,
Excellent experience, from start to finish .
With all the information needed to sort things out from viewing and selling a property..
Stephanie and her staff are a joy to workwith very professional at all the times.
I would recommend them totally.
Henry · 27 March 2026
★★★★★ 5/5
TrustpilotAmazing Service and Support
We have had a fantastic experience with Stephanie Macnab Estate Agents in Formby, Liverpool. They have helped us secure our forever home, and have kept us up to date every step of the way. Everything moved fast and smoothly, and we were impressed with their clear communication from the outset. We would recommend Stephanie Macnab to anyone wanting to buy or sell a property.
L · 9 May 2025
Agent replied · 9 June 2026
Thank you for your wonderful review. We wish you all the best for your next chapter in your new forever home😊
★★★★★ 5/5
TrustpilotI felt it incumbent upon me to let you know...
I felt it incumbent upon me to let you know personally how much I valued and appreciated your company’s services. The quality of the photography inspired the eventual purchaser to make an offer, and I was kept fully informed throughout the process, which proved far more straightforward than I had anticipated. The advice, support and professionalism shown by your team at every stage were exemplary, and your staff are a real credit to the company.
M · 12 December 2025
★★★★★ 5/5
TrustpilotStephanie Macnab Estate Agents
We found the whole process very professional, from start to finish. We were delighted with our photos and drone footage. Throughout our negotiations and our sale, Debbie maintained constant contact and was very reassuring . We would recommend Stephanie Macnab estate agents to anyone thinking of selling their property.
Mark · 6 October 2025
Agent replied · 26 December 2025
Thank you for your review! It was an absolute pleasure😊
★★★★★ 5/5
TrustpilotEXCEPTIONAL
We would like to extend our heartfelt thanks in particular to Steph, Simon, Debbie, and Lucy at Stephanie MacNab's Estate Agency. From the very beginning, the process was seamless, starting with the valuation, the invaluable advice, and support, to the expert insights that helped us get our house market-ready. Once listed, the communication regarding viewings and feedback was always transparent, informative, and extremely helpful.Thanks to their impeccable service, we were able to secure a sale agreement within just a week of going to market! We're thrilled for the new buyers and couldn’t have achieved this result without the professionalism and expertise of the Stephanie MacNab team. They truly instill confidence at every step and offer an exceptional experience.
Tanya · 10 September 2024
Agent replied · 28 October 2024
Thank you for your fantastic review Tanya. You were a pleasure to deal with and we're delighted you had such a positive experience! We wish you all the best😊
★★★★★ 5/5
TrustpilotSam was very communicative and provided…
Sam was very communicative and provided informative and precise information.
Axel · 25 June 2025
Agent replied · 9 June 2026
Thank you for your lovely review Axel!
★★★★★ 1/5
GoogleWhenever I see a house listed through Stephanie MacNab Estate Agents it puts me off from my past experience.... Firstly, rung up to enquire about viewing a house, ours was going onto the market by the end of the week (I rung about viewing at the weekend, baring in mind our neighbours sold within a week so we were in a good position + lots of hard savings!).
I think their estate agents need some customer service and etiquette training, it was implied we couldn't afford the house we wanted to view, so what was the point of going further!! I ignored this rude comment and pressed on with scheduling a viewing. They then said there were 6+ viewings scheduled in throughout the week so again no point us viewing. I pressed saying we were in a good position and wanted to view. They still insistent it being 'pointless' and the fact we worked full-time and were only available later evenings or weekends wasn't going to work house hunting? Never heard of anything so ridiculous.
Finally they were rounded off a terrible phone call by noting they going to best offers, probably immediately after our viewing... blind bidding! So we can 'no chance'. Absolutely horrendous. They are clearly rinsing the property market and sellers.
Whenever I see a house on via Stephanie MacNab it puts me off & I actively look for other estate agents listing the same property or avoid all together.
Anna · 19 August 2024
Agent replied · 26 August 2024
We’re really sorry to hear about your experience. I’m sure you can see from our other reviews that your experience is far from the norm.
We pride ourselves on our exceptional customer service and will often go the extra mile to ensure buyers are able to view properties, even when we have multiple offers, to ensure a professional and transparent approach.
If you would kindly contact us on hello@stephaniemacnab.co.uk with your full name and details of the property concerned and we will investigate your complaint further.
We look forward to hearing from you.
Updated 19th August 2024
Unfortunately we have not heard back from you but please do reach out when you get a moment and we can look into this complaint for you.
★★★★★ 5/5
TrustpilotWe want to say a big thank you to…
We want to say a big thank you to Debbie and everyone at Stephanie Macnab who have helped us to secure our dream home. It’s a huge move for us after being out of the area for nearly 20 years, so it’s extra special to be coming home. Can’t wait for everything to complete. Thanks again 😃
Alison · 21 December 2022
Agent replied · 6 July 2023
Thank you so much Alison! Best of luck in your exciting new chapter😊
★★★★★ 5/5
TrustpilotWe cannot recommend Stephanie McNabb…
We cannot recommend Stephanie McNabb Estate agents enough. From valuation to sale agreed within just 24 hours - which made the whole process of selling our home seamless, efficient and EASY. Steph’s knowledge of the local property market and list of potential buyers were priceless. The whole of the Stephanie MacNabb Estates Agents team were extremely professional in guiding us through the process and always on hand to quickly answer and sort any queries.
Carole · 31 October 2024
Agent replied · 23 November 2024
Hi Carole, thank you for your wonderful review. You were an absolute pleasure to deal with and we're so pleased to hear you had a positive experience with us. We wish you all the best😊
★★★★★ 5/5
TrustpilotA tricky leasehold sale made much less…
A tricky leasehold sale made much less painful due to Jessica and all the staff at Stephanie McNab going above and beyond to finalise a sale for me,I cannot thank them enough,great communication all the way through,I would certainly recommend,thank you again,Derek.
Derek · 24 July 2026
★★★★★ 5/5
TrustpilotNot All Estate Agents Are Equal…
I mistakenly thought that all estate agents were equal. I thought that Rightmove did the work. I was wrong! Stephanie MacNab are outstanding. The staff worked proactively to sell my property, they kept me informed throughout the whole process. They came up with ideas and were supportive and kind. If you want to sell your property quickly and at the correct price, I cannot recommend them enough.
Colette · 29 January 2025
Agent replied · 9 June 2026
Thank you Colette for such a wonderful review!
★★★★★ 5/5
TrustpilotSamantha was very helpful and has kept…
Samantha was very helpful and has kept us well imformed with regards to the stage at which our vendors are at with purchasing their onward property. All documents confirming our offer was very quick.
Rachel · 25 April 2024
Agent replied · 24 August 2024
Thank you Rachel for a great review. Wishing you all the best in your next chapter!
★★★★★ 5/5
TrustpilotSteph is amazing
Steph is amazing. After dreading having to deal with the sale of my Grandmother flat, we had nothing to worry about. Steph is dealing with every thing and I mean everything. We don’t even have to give it a second thought. If you want a estate agent where you are a person with a property to sell rather than just another house in the books. Steph is your lady.
Clare · 5 February 2020
Agent replied · 6 July 2023
Thank you Clare, your kind words are appreciated!
★★★★★ 5/5
TrustpilotOur experience with Stephanie McNab…
Our experience with Stephanie McNab (Debbie especially) has been excellent. The service has been excellent from viewing the property to having our offer accepted and we can’t thank Debbie enough for how easy she’s made the whole process. We would recommend to anyone
Miss · 9 October 2023
Agent replied · 29 October 2023
Thank you for your wonderful review! It's been such a pleasure. All the best for your new chapter.
★★★★★ 5/5
TrustpilotSimply outstanding!
Steph has been simply outstanding. After 16 months with 2 other estate agents, and no offers, we have sold our house to the first viewer she arranged (of 6 that day). In short, she knows how to sell houses. Her marketing methods are new and refreshing. In particular, she is always contactable, which is reassuring and very different to some of our previous experiences with estate agents.
Graham · 2 July 2020
Agent replied · 6 July 2023
Thank you Graham & Sarah, very kind of you and I'm glad I've been able to help.
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