Trusted Agent profile · Folkestone
★★★★★
138 reviews across 1 platform
107 Sandgate Road, Folkestone, CT20 2BH
Wards's office in Folkestone, at 107 Sandgate Road, is rated 4.5 out of 5 across 138 reviews on 1 platform, including 138 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Wards hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Folkestone.
Every review we hold for the Folkestone office, from every platform, shown as written. First names only.
5/5
GoogleGreat team here at Folkestone Wards! Charlie, Callam, Lucy, Ellie, Ollie and Alex were all so helpful! They pointed me in the right direction to make it a smooth and easy transaction. Would highly recommend, wouldn't go anywhere else!
Hi David, Thanks for leaving us such a lovely review, we really appreciate it. We're happy to hear that our team provided you with an excellent service. All the best, Wards Letting & Estate Agents in Folkstone
5/5
GoogleI would really like to thank Lucy who has been so helpful, helping to arrange house clearance to empty my property for buyer, she really took the stress of the situation off me.Lucy really went beyond the call of duty.Well done and thank you Lucy.
Hi Karan, Thank you for leaving a review! It's great to hear how positive your experience with our agent, Lucy, has been and how she's been able to take the stress away from your situation by going above and beyond throughout. Best wishes, Wards.
1/5
GoogleIt might depend on who you have - but for me I found my contact had a lot of charm and said the right thing, but you later discover it's lip service and they didn't follow through. My property was really badly marketed, and their priority seems to be to get everyone to sell via auction and put a lot of pressure on trying to get you to do this - even though this misses out on a lot of potential buyers. I wished I'd looked around before I tried them - I wasted a lot of marketing time being with them, I should have just gone straight to another agency and got my property advertised elsewhere sooner.
Thank you for your feedback. We would like to investigate your experience further however we unfortunately cannot identify your property from the initials used for your review. Please contact customer.support@arunestates.co.uk to provide more information and we will be pleased to respond directly in more detail. Thank you. Wards
5/5
GoogleWe recently went on a viewing with Alex, Wards viewing guide and must say I was very impressed with the level of knowledge Alex had about the property in Hawkinge we viewed. Very reassuring knowing the details she goes into seeing as I have my house on the market with Wards and Alex doing my viewings. Speaking of my property, I just wanted to also point out the professional manner in which Callam has dealt with the marketing. Has been prompt with advice and detailed in updates about my property and the market in general. Wards of Folkestone, I thank you and wish I could give 6 stars.
Hi Lewis, Thanks for your review, we're delighted you're happy with our service. We're always here to help you move forward on your property journey. All the best, Wards Letting & Estate Agents in Folkstone
5/5
GoogleWe contacted Wards after a bad experience with Purple Bricks and Lucy Stocker came to see us. She was professional, informative and advised us the best way to sell our house. Initially we didn’t take her advice and viewing feedback was slow and negative. Once we took her advice the house sold within a week for a price we were happy with. Listen to Lucy and you will sell your house!! The whole team at the Folkestone branch kept regular contact and were also polite and helpful at all times…
Good Afternoon Helen, Thank you for taking the time to leave such a detailed review. We're thrilled that our team were able to help you get everything sorted with your sale. Thanks again, Wards Letting & Estate Agents in Folkstone
5/5
GoogleI am sceptically of estate agents, having a bad experience with another local agents, but Callam was just amazing! Treated me like a person, not just another target. I felt valued and listened to, he is a testerment to you as a company, give this man a pay raise!
Hi Callan, Thank you for your amazing review. At Wards, our focus is always on the person and we're delighted that Callam was able to make you feel so valued throughout your journey with us. We'll pass your kind words along. Best wishes, Wards.
5/5
GoogleThis is the best Estate we could ever find! Aaron is a Special person more than an Agent! He really actually saved our family! Professional and reliable process and lots of care for both tenants and Landlord! We will rent from them from now on! Amazing!
Hi Katia, Thank you for leaving a review! It's fantastic to hear how positive your experience of renting with our team has been and particularly how Aaron has been able to help your family. Best wishes, Wards.
5/5
GoogleBuying a property is one of the most stressful and longest experiences in life. I still don't understand how in 21st century modern UK purchases can take months or even years. Average in other countries USA: 69 days Canada: 105 days France: 105 days Germany: 106 days UAE: 107 days Portugal: 122 days Italy: 137 days Australia: 137 days Spain: 152 days UK: 183 days Saying that, our experience with Wards, made this process much more bearable. Ellie, who has shown us the property was great, pleasant, helpful and reassuring after long day of viewings. She treated us more like friends than clients. Thank you again and good luck!
Dear Narseta, Thanks for leaving us a review. We're glad we could help take the stress out of the process and make things a little more bearable. We'll pass your kind feedback on to Ellie. Thanks again, Wards of Kent, Folkestone
5/5
GoogleLucy S has a been a fantastic agent, her clear guidance and knowledge of the area has aided me in my journey to my new home. I cannot thank Lucy enough for her help!
Hello Liam, Thank you for taking the time to leave a review! We're glad to hear that Lucy's clear guidance and local knowledge have been so helpful in your journey to your new home. We pride ourselves on being here for you every step of the way, and it's wonderful to know Lucy made such a positive impact. Best wishes, Wards of Kent
5/5
GoogleI recently sold my flat through Wards Folkestone, and the whole process was incredibly efficient from start to finish. From the moment I enquired about a valuation, Charlie came out within a few days and explained the pricing clearly and …
Good morning, Thank you so much for your fantastic review. … More
5/5
GoogleWe had a wonderful experience with Wards when purchasing our first home! Ellie, who showed us round the property, was enthusiastic, professional and informative. She definitely sold the house to us! Throughout the process we had a large amount of contact with Callum who was able to answer any questions we had and also gave us a second viewing where he helped with measurements. All staff that we interacted with were friendly and helpful and made the first time buying process very smooth!
Good Morning Stephanie, Thank you for taking the time to leave such a detailed review, it's greatly appreciated! We're always here to help you move forward on your property journey. All the best, Wards of Kent
4/5
GoogleWe are yet to buy so can't comment on the whole service - yet wanted to make a specific mention of Alexandra, who conducted two viewings with us at the weekend. She provided a really professional, friendly and caring atmosphere; an asset to the Folkestone team!
Good afternoon, Thank you for recognising Alexandra’s professionalism during your viewings. We’re so pleased she made such a positive impression, and we’ll be sure to share your kind feedback with her. Kind regards Wards of Folkstone
5/5
GoogleYesterday, we met the lovely Charli from Wards, who came to go through the details of selling my elderly dad's flat . What a fantastic woman, absolutely brilliant at her job. She was so kind and patient with my father , understanding and funny. Absolute delight to meet . 5 stars from me . First class service. Thank you for making the experience easy and stress free. 👍
Morning Andy, We're thrilled to hear that Charli provided such a fantastic service and made the process of selling your Dad's flat a little easier. It's great to know she was kind, patient, and understanding throughout and we'll be sure to pass on your feedback. Best wishes, Wards of Kent
5/5
GoogleI recently viewed a number of properties with Wards in Folkestone. I had the most refreshingly positive experience with Alexandra, she was so informative & knowledgeable about the houses we looked at with her. An absolute credit to your company.
Hello Lori, We're thrilled that Alexandra provided such an informative experience. She truly … More
5/5
GoogleThanks, Ellie, for all your help throughout the purchase process! You were great at calming the waters when issues kept creeping up.
Afternoon Cristina, Thank you for your kind review. It's great to hear that Ellie was able to assist you throughout the process and help calm any issues that arose. Your positive experience is exactly what we strive for. Best wishes, Wards of Kent
5/5
GoogleBrilliant service, definitely recommend them. Mainly dealt with Ellie and Callam, I couldn’t fault them.
Hi John, Thank you for your kind review - we will pass this on to the team! We're honoured to hear that you would recommend our services to others. All the best, Wards
1/5
GoogleWards Estate Agent's 'Modern Auction': A Warning Steer clear of Wards Estate Agent's "Modern Auction." They push a non-refundable 'reservation fee' (thousands of pounds) that you pay upfront. I was lucky; I pulled out before paying it, but only after realising the huge risk. This fee is non-refundable, no matter what. It felt like a complete waste of my time and a system designed to guarantee them money, regardless of the outcome for the buyer. Don't fall for it. It's a costly, time-wasting, and frankly, sneaky setup.
5/5
GoogleGreat viewing on Saturday with Alexandra, very helpful and plenty of knowledge about the property and area
Hi Joby Dawson, Thank you for your great feedback. We’re so pleased to hear that your recent viewing was helpful and that our estate agent team could provide plenty of useful insight about the property and the local area. Offering clear guidance and strong local property knowledge is something we really pride ourselves on when supporting clients through their moving process. We appreciate you taking the time to share your experience. Thanks, Wards
1/5
GoogleAvoid at all costs for sale/ purchase. We are 5 weeks in since the chain completed for a purchase. Wards have done absolutely nothing to progress the sale. They have issued incorrect memorandum of sale to both ours and the sellers solicitors, so neither side knew who they were dealing with. They never answer the phone and do not respond to emails. Only now, after multiple complaints and involving another estate agents dealing with the chain, have we got an updated memorandum of sale, so the two sets of solicitors know who they are dealing with. It seems to me that if you do not use their preferred solicitors, who they will try to hard sell to you, they will do nothing on the sales progression side. We are now taking this up with Arun Estate’s, their parent company.
Dear Rich, Thank you for taking the time to leave us a review. We regret to hear how dissatisfied you are with the service that you have received. We would like to assure you that customer service is extremely important to us, and we feel strongly about investigating any concerns raised so that we can continually improve the service we provide. Your concerns are with our Customer Support team who are looking into the issues raised. Kind regards, Wards.
5/5
GoogleViewing numerous properties with a lovely lady by the name of Alex W Allan !! Every detail was precisely accurate, school , events & social platforms. Perfect host & very supportive of our move. …
Hi Maria, We greatly appreciate your kind words about Alex's exceptional service. We're … More
1/5
GoogleAvoid at all costs for sale/ purchase. We are 5 weeks in since the chain completed for a purchase. Wards have done absolutely nothing to progress the sale. They have issued incorrect memorandum of sale to both ours and the sellers solicitors, so neither side knew who they were dealing with. They never answer the phone and do not respond to emails. Only now, after multiple complaints and involving another estate agents dealing with the chain, have we got an updated memorandum of sale, so the two sets of solicitors know who they are dealing with. It seems to me that if you do not use their preferred solicitors, who they will try to hard sell to you, they will do nothing on the sales progression side. We are now taking this up with Arun Estate’s, their parent company.
Dear Rich, Thank you for taking the time to leave us a review. We regret to hear how dissatisfied you are with the service that you have received. We would like to assure you that customer service is extremely important to us, and we feel strongly about investigating any concerns raised so that we can continually improve the service we provide. Your concerns are with our Customer Support team who are looking into the issues raised. Kind regards, Wards.
5/5
GoogleRecently had a property viewing with Alexandra, extremely professional, knowledgeable, 10/10 service
Hi Molly, Thank you for your feedback! It’s great to hear that Alexandra provided professional, knowledgeable support during your property viewing and delivered a 10/10 experience. We’re delighted you felt well looked after. Best wishes, Wards
5/5
GoogleMaria Meddings did a great job keeping us informed of progress throughout the sale of our property. It was very much appreciated.
Good afternoon We’re delighted to hear that Maria kept you well informed throughout the sale of your property. … More
5/5
GoogleThank you so much for gifting our Amber this beautiful trike, now confident riding alongside her brother, doing physio without knowing she's doing it. This will benefit her in many ways making her stronger towards our goal- the wish to walk. Thank you Wards&Partners
Thank you so much for your wonderful feedback, Emma. We're delighted to hear that Amber is enjoying her new trike and making great strides alongside her brother. Supporting local families and contributing to meaningful causes is a key part of who we are and we are honoured to play a small part in Amber's journey. Wishing your family continued joy and success and thank you again for sharing your story with us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Wards hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Folkestone.
