Wards Folkestone reviews

★★★★★ 5/5

Google

Lucy Stocker at Wards was brilliant. We were first time buyers so our anxiety was high as we’d never bought a house before. She was really helpful, friendly and explained to us every step of the way different processes etc. She made the impossible happen as we were away and couldn’t view the property immediately. She went out of her way to make it happen for us. We did have a worry about the financial qualification element of Wards process as we already had a mortgage broker in place but Lucy was great in explaining everything to us. So if you are worried about this element please don’t be. She was integral to the sellers saying yes to us as she knew we’d be a good fit for them (we have subsequently become friends with the sellers. So she was right!). Can’t recommend Wards and Lucy enough.

Lara · 25 February 2025

★★★★★ 5/5

Google

Ellie at Folkestone Wards Estate Agents was absolutely brilliant to deal with. She was friendly, professional, and kept everything running smoothly from start to finish. Great communication throughout and nothing was ever too much trouble, highly recommend! Thank you Ellie!

Libbie · 26 March 2026

★★★★★ 5/5

Google

Was looking at purchasing a property in Folkestone and I would just like to say how helpful Ellie from Folkestone was. She kept me updated with new properties and was very knowledgeable. Thank you Ellie!

Chris · 26 March 2026

★★★★★ 5/5

Google

We were on the market with another (cheaper)local estate agent before considering moving to Wards. We were reluctant to go to Wards with the higher fee, however after being on the market for a couple of weeks and having next to no interest we spoke to Lucy At Wards and decided to bite the bullet. We thought it didn’t really matter what agent you listed with, as long as you showed up on rightmove but Lucy proved this is far from the case. Lucy was really friendly, informative and ultimately ‘on it’ with the knowledge of how to successfully sell our home. She sold us the dream with examples of previous properties she had sold for above the asking price and now ours can be added to that portfolio! She was proactive in organising open days and marketing our home to potential buyers and this in turn meant we got more than asking price for our home. Really recommend Lucy, Ellie, Ollie and the team at Wards, all super friendly, helpful and on it with getting the right price for your home. Thankyou so much

Hayley · 24 November 2024

★★★★★ 5/5

Google

I've just bought a house thru the Wards team. I have to say that, having bought a few properties in my life, I had a negative view of estate agents - I viewed them as insincere money-grabbing suits! But the Wards team in Folkestone shattered this misconception. They are a lovely team of real human-beings with whom I was quickly on first name terms - discussing everything from dogs to divorce! But this in no way made them any less effective in their jobs. They were super efficient and have brilliant solicitor and surveyor contacts: we got from viewing to completion in just a few weeks. Now I've bought the house I'll miss these guys! Patten

Patten · 2 April 2026

★★★★★ 5/5

Google

Ellie at Wards Folkestone has been absolutely amazing the last couple of months. She really took the time to listen to what I was looking for, and was proactive about suggesting suitable properties I might want to see as they came on the books rather than leaving me to find them through rightmove. She is prompt and polite in following up, but also really personable so you never feel that you are one call in a massive list. I recommend the whole team at Wards, but Ellie really stands out.

Penelope · 28 October 2024

★★★★★ 5/5

Google

Great experience with everyone I spoke to, especially Maria who went above and beyond to keep things moving and to keep me updated even out of hours at times, one of which helped me have a relaxing weekend instead of spending it on …

Steven · 16 December 2025

★★★★★ 5/5

Google

We had four comparable quotes from different estate agents but Wards and, in particular, Lucy Stocker decided it for us. Lucy was upfront and honest about everything and told us things we didn’t even realise we needed to know. What we loved about her was that she is hungry to work hard and to sell our home. And she was true to her word - we’ve currently sold STC and her guidance has been invaluable. She also ensured we had the best deal and secured our asking price whereas other agencies wanted to go lower and lure buyers to pay more, which wasn’t our ethos. By following Lucy’s guide we’ve stayed true to our values as to how estate agency should work and have also found buyers that are perfect for our home. The whole team have been fantastic and Lucy has been available whenever we needed her. We would 100% recommend Lucy and Wards.

Katie · 25 September 2024

★★★★★ 5/5

Google

Wards of Folkestone were extremely proactive and helpful in selling and completing the sale of the house. Maria Meddings helped to move things along when they seemed to stall and all the branch staff were always available to assist. Totally recommend them.

CAROL · 16 December 2025

★★★★★ 5/5

Google

I would like to say that Maria Meddings senior sales progressor for wards estate agents gave 110 percent of her effort by helping me with my house sale. Maria is a very caring hard working person. Thank you.

Jackie · 16 January 2026

★★★★★ 5/5

Google

I cannot recommend Lucy enough! From the moment I enlisted her help, she went above and beyond to ensure a seamless experience, even while I was away. Lucy not only put my mind at ease but also took the initiative to organise multiple contractors for me, making the entire process stress-free. Her dedication was evident when she sold my home in less than two weeks, before it even officially hit the market! She found multiple buyers, demonstrating her exceptional skills and proactive approach. Throughout, Lucy was polite, respectful, and always brought a great sense of humour to the table, which made working with her an absolute pleasure. She expertly guided me through the entire process, keeping me informed at every step. Lucy’s professionalism, warmth, and commitment to her clients set her apart, and I couldn’t be more grateful for her help. If you’re looking for an estate agent who delivers outstanding results while making the process easy and enjoyable, Lucy is the one to choose!

Paul · 20 August 2024

★★★★★ 5/5

Google

I have recently been looking buy in the area and got in contact with wards regarding a couple of properties. The first person I spoke to was Ellie, from day 1 Ellie has been great, everyone I have spoken to has been so lovely but having someone a similar age to talk to and attend viewings has made it a lot easier from my other experiences I can compare. As an individual I found Ellie so easy to talk to and very communicative by keeping in touch and having regular contact.

Cam · 28 July 2024

★★★★★ 5/5

Google

I would like to thank Alexandra for her help, she was extremely informative and was able to help me define what it is that I want from a property. I am sure that I will be able to find the perfect home with her help.

Louisa · 13 September 2025

★★★★★ 5/5

Google

I have recently sold my property through Wards Folkstone branch and have had a brilliant experience. They answered all my calls and emails and were always extremely helpful. Callam Clark was brilliant at getting the house on the market …

Eleonora · 16 October 2025

★★★★★ 5/5

Google

We are delighted we chose Wards to sell our property. We had been with another agent previously and hadn’t been able to secure a sale. Within one month Wards had found our buyers! Lucy has been a driving force in getting our property sold and has communicated brilliantly between us and our buyers. We highly recommend Wards Folkestone, Lucy, Ollie and team. Thank you!

Chris · 4 December 2024

★★★★★ 5/5

Google

We found Charlie and her team at Wards efficient and easy to deal with, and very helpful at fixing last minute problems. Caught between selling our flat and buying a house we relied totally on Maria …

Peter · 16 September 2025

★★★★★ 5/5

Google

These guys are the A-Team! The kindest and most proactive agents you could hope for - super genuine and supportive, keeping me regularly updated and guiding me through the whole process. Massive shout out to Ollie and Charlie in particular for their unwavering enthusiasm and good humour, they are consummate professionals and such a joy to work with! Thanks so much guys, you're the best :)

Benjamin · 28 July 2024

★★★★★ 5/5

Google

I can not speak highly enough of the service I received at Wards in Folkestone when purchasing a property to rent out over the last few months. I was quite particular about what I wanted and my budget was small but Lewis was determined not to be defeated! I had all but given up finding anything when he phoned to say he thought he had found the perfect property. He was absolutely correct. I viewed the property, put in an offer which was accepted within a week and I have now completed over a few months later. During the time between the offer and completion Charlie was always there to offer assistance and clarification. I was also able to talk to Jack regarding the future letting of the property. I now very much look forward to receiving their continued professional guidance, not to mention the happy and welcoming atmosphere I always experience when I visit the team at work. Thank you all and see you soon!

Cara · 14 August 2023

★★★★★ 5/5

Google

Want to say how good Ollie was in Folkestone wards in finding me a property, calling me regularly with new properties which would be suitable for us. He done a great job in finding us a property and couldn’t have done it without he’s help and guidance. Would highly recommend getting in touch with Ollie and the whole team at wards in Folkestone.

Brad · 28 July 2024

★★★★★ 5/5

Google

I went in to register my interest in properties and be put on a mailing list. I spoke to Lewis who made time to listen to what I was looking for and clarify my requirements. He was polite, professional and genuine. He has been proactive with looking for houses that are actually right for me and not just for sale. I've spoken to other staff there, and this attention to detail and friendliness is reflected with them all. Thank you.

Steven · 15 July 2023

★★★★★ 5/5

Google

Just wanted to say that Wards are amazing estate agents. Everyone is so helpful and polite. We sadly are not in a position to upgrade our property just now but next year we will not hesitate to use Wards. Lewis offten was especially helpful. He let us know when a property came up that would of suited our needs. He really put himself out to making sure we were made to feel important. It is the people that work for a company like Lewis that is the reason why we would highly recommend Wards. Thank you Lewis for all you have done for us. Next year we have booked an updated valuation on our current property and look forward to talking to Lewis again

Sharon · 10 June 2023

★★★★★ 5/5

Google

I have been shown a number of Wards properties with Alexandra and have been extremely impressed with her enthusiasm and local knowledge. She knows the area and has a great knowledge of the properties she is selling. Would like want to thank Alexandra @ wards folkestone for her enthusiasm and knowledge of the properties she is showing. Brilliant service!

Louise · 26 August 2024

★★★★★ 5/5

Google

I have been shown a number of Wards properties with Alexandra and have been extremely impressed with her enthusiasm and local knowledge. She knows the area and has a great knowledge of the properties she is selling. Would like want to thank Alexandra @ wards folkestone for her enthusiasm and knowledge of the properties she is showing. Brilliant service!

Louise · 6 August 2024

★★★★★ 5/5

Google

Lucy has been amazing from start to finish. From the moment she came to view and value the house, her attention to detail, honest advice and being available whenever needed, including on her days off has been such a relief during what could otherwise be a stressful experience. You hear horror stories about Estate Agents but Lucy was great with our purchaser, communicated things really clearly and is really reliable. She answered any queries we had quickly and resolved any issues with speed. Couldn’t recommend her enough.

Rob · 19 January 2025