Trusted Agent profile · Folkestone, Kent
★★★★★
202 reviews across 3 platforms
85 Sandgate Road, Folkestone, Kent, CT20 2AF
Part of Reeds, see every office.
Reeds's office in Folkestone, Kent, at 85 Sandgate Road, is rated 4.7 out of 5 across 202 reviews on three platforms, including 196 Google reviews rated 4.7.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Every review we hold for the Folkestone office, from every platform, shown as written. First names only.
5/5
GoogleWe have had a really good experience selling through Reeds Rains. The whole team has been very professional, responsive and helpful and I would happily recommend them.
Dear Maike and Paul, it has been an absolute pleasure dealing with you both. I hope you and the family enjoy your new home. Best wishes for the future, Adam.
5/5
GoogleFantastic service all round - from viewing to exchange. Responsive and helpful throughout the process with a special shout out to Adam. Thank you!
Thank you for your kind review, I am very glad to hear that the sale process went well and I will pass your kind comments on to Adam and the team. Kind regards, Stephen Dumbrell, Franchise Director.
4/5
GoogleWhat should have been a quick purchase turned into a major headache but not at the fault of Reeds Rains but the seller and solicitors being at loggerheads, I personally dealt with Adam who I would recommend, he kept me up to date as much as possible
Dear Ian, thank you very much for your positive review. I really appreciate you taking the time to review your experience with our company. Regards, Stephen Dumbrell, Franchise Director.
5/5
GoogleSuch a good experience buying my flat through Reeds Raines in Folkestone with Adam & the team who were always there to help me through the whole property buying experience with nothing too much trouble. A very smooth purchase was the result so a Big Thankyou to all of you 😊 …
Dear Susan, thank you very much for your positive review. I really appreciate you taking the time to review your experience with our company and hope you enjoy your new home. Kind regards, Adam Pritchard, Sales Manager.
5/5
GoogleI couldnt rate Adam and the team more highly, they was so helpful from the start to the end of the buying process, when our first house fell through Adam did everything he could to help us get back on track till we found our new place. Really impressed how everyone we spoke to at Reeds Rains was professional and responsive to our needsPositiveResponsiveness, Professionalism
Thank you very much for your kind words Naaman, I hope you are happy in your new home. Regards, Adam.
5/5
GoogleReeds Rains Folkestone has been professional and responsive through out the sale of our property. Through out the process we were in contact with the office who were helpful with problems and questions. During the sale we were mainly dealing with Adam who went beyond the call of duty with his help and professionalism..It meant that the sale of the house went through smoothly.PositiveProfessionalism
Dear Dylan & Beth, thank you very much for your kind review. I am pleased to hear that your dealings with our branch went well as we pride ourselves on our excellent customer service. We all wish you all the best in your move. Regards, Adam.
5/5
GoogleGood Comms, found me a viable buyer in a tough market. Both Stephen & Adam went above and beyond when we had a potential emergency on a Sunday morning whilst I was 500 miles away. Good team & would highly recommend.
Dear Neil, thank you for your kind review. It was a pleasure dealing with you and I would like to thank you for your business. Kind regards, Stephen Dumbrell, Franchise Director.
5/5
GoogleWe listed a house for sale with Reeds Rains Folkestone ad the sale completed recently. Adam Pritchard took charge of the sale and we have been extremely impressed with him and his colleagues. He recommended listing at a lower price than other Estate agents and this was clearly the correct thing to do. Moreover, he handled what turned out to be a rather complex sale (not Reeds Rains' fault at all) very effectively indeed. Highly recommended.
Dear Colin, thank you for your 5 star review. It has been a pleasure dealing with you and I would like to again thank you for your business. Kind regards, Adam Pritchard, Sales Manager.
5/5
GoogleAdam and his team were amazing. Fast move everything went smoothly and completed within 7 weeks.we love our bungalow.
Dear Amanda, thank you for your very positive review. I am glad you found our service impressive and would of course be delighted to help you buy or sell again in the future. Kind Regards, Stephen Dumbrell, Franchise Director.
5/5
GoogleI chose Reeds Rains because Adam Pritchard showed sensitivity to our situation and came across as knowledgeable, genuine and honest. We weren't let down. The house sold quickly at a fair price, Adam kept us up-to-date throughout and liaised well with our solicitor. I have no reservations in recommending them.
Dear Dawn, thank you very much for your positive review. I really appreciate you taking the time to review your experience with our company. Regards, Adam Pritchard, Sales Manager.
5/5
GoogleReed Rains are Awesome! Rented and bought property from them. They operate with integrity and professionalism! Thanks Eddie & Louise Lock
Dear Eddie, thank you very much for your positive review. I really appreciate you taking the time to review your experience with our company. Kind regards, Stephen Dumbrell, Franchise Director.
5/5
GoogleAmazing staff nothing too much trouble. Special thanks to Adam who helped me with some difficult things. Thoroughly recommend.
Dear Karen, thank you very much for your positive review. I really appreciate you taking the time to review your experience with our company. Regards, Adam Pritchard, Sales Manager.
1/5
GoogleIf I could rate 0 stars I would... sending emails that took weeks to get a reply or no reply at all, fast to take money for properties but couldn't be any slower to deal with issues. Reported multiple issues multiple times including blocked pipework that flooded the property that took 3 months to get a reply on after visiting the branch! Would not recommend this company, made my living experience horrendous! I could sit here all day and post about the quite frankly useless lettings agents but I've got better things to do. As I can't respond to the previous, I'm shocked they have no record of me existing... 223 cheriton road, the flat that needed a new roof for about 3 years that leaked masses of water every time it rained and when it was fixed the works made a mess of my internal structure cracked most the walls and this was all just left for over a year until I had enough and moved out with it still looking the same. Water damage caused all the paint to come off the walls constantly covering my entire bedroom anytime i had the window open meaning I had to strip strip the lose bits off and cover it in lining paper just to stop my bedroom becoming a mess!
Thank you for confirming the property in question. I have reviewed the case and am aware of the freeholder and independent building managing agent issues. I would welcome the opportunity of discussing the matter with you further, please do give me a call on 01303-850200. Kind regards, Stephen Dumbrell, Director.
5/5
GoogleVery friendly, cooperative and efficient.
Dear Stephen, thank you very much for your positive review. I really appreciate you taking the time to review your experience with our company. Regards, Stephen Dumbrell, Franchise Director.
5/5
GoogleExcellent service on selling a flat in Folkstone, from initial valuation, to swiftly finding a buyer, to managing through to completion. I highly recommend Adam and the team at Reed Rains; professional, courteous and obviously know the local market very well.
Dear Felix, thank you very much for your positive feedback. I will pass on your kind comments to our sales team. Thank you for your business. Kind regards, Stephen Dumbrell, Franchise Director.
5/5
GoogleA great experience with Reeds Rains! They've been really professional, really invested and amazing at keeping all parties updated. This was for a purchase, but I'm pretty sure they'll win my custom if/when I look to sell too! Big shout out to Adam and Kieran for their help over the last few months!PositiveResponsiveness, Quality, Professionalism
Dear Amber, thank you for your very positive review. I am glad you found our service impressive and would of course be delighted to help you buy or sell again in the future. I hope you and your family are happy in your new home. Best, Adam.
5/5
GoogleAdam has been super helpful, professional, friendly and quick to respond with all correspondence during the purchase of my first property. He has ensured I always have full transparency during every step of the process and effectively made buying my first property a much easier process. Thankyou!PositiveProfessionalism
Dear Hayley, thank you very much for your kind review. It was a pleasure dealing with you and I hope you enjoy your new home. Best Regards, Adam Pritchard, Sales Manager.
5/5
GoogleReeds Rains werre so helpful from beggining to end. Coukdnt fault the entire purchase.
Thank you for your kind review, I am very glad to hear that the sale process went well and I will pass your kind comments on to the team. Kind regards, Stephen Dumbrell, Franchise Director.
5/5
GoogleThe support that Adam and his team at Reeds provided made the process of purchasing our flat in Folkestone much less stressful than we had anticipated. We wouldn’t hesitate to use Reeds if we decide to sell in the future.
Dear Steven, thank you very much for your positive review. I really appreciate you taking the time to review your experience with our company. Regards, Adam Pritchard, Sales Manager.
5/5
GoogleOur Sales Progressor, Ellen, was brilliant. She was organised, efficient, and helped keep everything on track so that we were in the new house in great time. Would highly recommend.
Dear Lianne, thank you very much for your kind review. I am pleased to hear that your dealings with our branch went well as we pride ourselves on our excellent customer service. I will relay your very kind comments to Ellen and hope you enjoy your new home. Kind Regards, Adam Pritchard, Sales Manager.
5/5
GoogleReeds Rains Estate Agents Folkestone did a fantastic job They sold my property so quickly on the market and I am delighted I picked them I heartily recommend their service Thank you all
Dear Nancy, thank you for your very positive review. I am glad you found our service impressive and would of course be delighted to help you buy or sell again in the future. Kind Regards, Stephen Dumbrell.
5/5
GoogleI am very pleased I chose Reeds Rains as an agent. Throughout the whole experience they handled matters with the upmost professionalism. I can highly recommend Adam who progressed my sale and supoorted me through my times of worry. Great job by the whole Folkestone team !PositiveResponsiveness, Quality, Professionalism, Value
Dear Natasha, thank you for your very positive review. I am glad you found our service impressive and will pass your comments on to the team. Kind Regards, Stephen Dumbrell, Franchise Director.
5/5
GoogleFrom the first meeting with Adam, I liked the way he worked. Not pushy, just listened and guided me. Nothing about him screamed hard sale. He was kind, considerate and went about business in a professional manner. I wouldn't hesitate in recommending Reeds Rains to anyone looking to buy or sell a property. Highly recommend.
Dear Jo, thank you for your 5 star review. It has been a pleasure dealing with you and I would like to again thank you for your business. Kind regards, Adam Pritchard, Sales Manager.
5/5
GoogleAdam and his team worked very hard to sell 4 Aaron House as there were complications mainly the original developer having left the property in a bad state due to bad building. I very much appreciate the time , effort and help that went into selling my property Anna GrantPositiveProfessionalism
Dear Anna, thank you for your kind review. It has been a pleasure dealing with you over the many years and we look forward to continuing that relationship. Thank you again for your positive review. Kind Regards, Stephen Dumbrell, Franchise Director.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Reeds's Folkestone office has 202 reviews across three platforms: 196 on Google, 5 on Yell, 1 on View Agents.
Reeds Rains, Folkestone is rated 4.7 out of 5 across all 202 reviews, and 4.7 out of 5 on Google from 196 reviews.
Reeds Rains, Folkestone, 85 Sandgate Road, Folkestone, Kent, CT20 2AF.
