5/5
TrustpilotPeople were kind and friendly and made…
People were kind and friendly and made the experience much easier.
Trusted Agent profile · Folkestone
Verified
Miles and Barr reviews in Folkestone
★★★★★
1,342 reviews across 2 platforms
101, Sandgate Road, Folkestone, CT20 2BQ
Part of Miles, see every office.
Miles's office in Folkestone, at 101, is rated 4.5 out of 5 across 1,342 reviews on two platforms, including 528 Google reviews rated 4.7.
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Reviews
Every review we hold for the Folkestone office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleEthan gave fantastic customer service, far better than the other agents I have spoken to. Will definitely recommend to friends and family as he gives a real personal approach.
5/5
TrustpilotShannon gets a five star from us a…
Shannon gets a five star from us a family. We really wanted a small flat for our daughter who is going to be a student and Shannon could not have been more helpful. She was on time, gave us all the information we needed and then talked us through the whole process.
1/5
TrustpilotI have had the misfortune of dealing…
I have had the misfortune of dealing with these estate agents a few times. I have found them to be pushy, aggressive and lacking in ethics. Avoid!
Agent replied · 15 June 2024
Good Afternoon. Thank you for taking the time to leave some feedback. I'm sorry to hear that your experience has fallen short of your expectations. I would love to understand what has gone wrong and to discuss this with you further. Please feel free to contact me on 01304273324. Mark - Customer Experience Manager
1/5
TrustpilotAnd still Miles and Barr dont do…
And still Miles and Barr dont do anything about the evening drug dealing that goes out from number 4 Shorncliffe road Folkestone affecting the other residents! still the blood has not been cleaned up !! You take the money and call yourself a management company? ........
4/5
GoogleMiles &Barr I think from my personal experience they are fair
Agent replied · 13 July 2026
Thank you for sharing your experience Rachael. We're glad to hear you found us fair and we appreciate your feedback. We strive to provide professional support and clear communication so glad you found this to be upheld within your experience. If there's anything more we can do to enhance your experience, please feel free to reach out to us.
5/5
TrustpilotProfessional & courteous
I was selling my mother's bungalow at a distance. M&B were professional and courteous from the start and made the process as straightforward as possible. When the boiler failed just before exchange of contracts, they sourced a local plumber to resolve. Their progress chaser, Debbie, kept me fully informed (and sane!) throughout the process.
5/5
GoogleMiles and Barr Property Management team is very efficient and responsive. Would like to mention Niamh Kennett for her professional and friendly approach to the customers :)
5/5
GoogleHave to say my partner and i were very impressed with Flori.Her professional approach showing us around was great.Just because we are renters she showed us respect.Thankyou.
5/5
GoogleMiles & Barr really made the purchasing of our new home very painless and Emily Stickler in particular was very efficient, professional and always willing to help.
5/5
GoogleFriendly professional team of sales people. The sale of the property went extremely well. A fast and efficient service. I Could not have asked for anything better.
5/5
TrustpilotSimple & Easy Property Purchase
Miles & Barr have just help me purchases my new home in Folkestone and the process with them has been simple, organised and a pleasure.Thank you Miles & Barr and Emily Stickler!
5/5
GoogleHad my first property viewing today with Flori, she was very informative and polite and made me feel at ease during the viewing. Would highly recommend!
5/5
TrustpilotMiles and Barr have an excellent…
Miles and Barr have an excellent reputation for getting the job done. They are creative and professional with their sales pitches and ensure genuine viewings and offers are made.
1/5
TrustpilotMiles and Barr the management company…
Miles and Barr the management company that cant manage, still taking the money and not delivering the service to land lords and tenant's! turns a blind eye to dealers and fails to do the clean up and repairs after major incidents leaving residents to suffer..
5/5
TrustpilotSold and purchased through Miles and Barr
Sold and purchased through Miles and Barr Westgate. Great service throughout. Alice Fridd helped us sell and find our perfect home. Debbie Mead the sales progresser went the extra mile right throughout. She was quick to respond to any emails/calls, contacted relevant parties when needed. She was great. Overall we had a good experience.
5/5
GoogleWhat lovely people, if you're looking to buy or rent these are your guys! Such kind people and by far the best estate agents I've come across. Would like to say a huge Thankyou to Andrew & Maisie.
5/5
GoogleVery happy with the overall service and advice, especially from Charlotte who was extremely knowledgeable on recent viewing.
Agent replied · 16 June 2024
Thank you for your kind comments, Maria. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
5/5
TrustpilotWe couldn't have been happier
We couldn't have been happier with our experience of buying a property with Miles and Barr. The whole process took quite some time, due to some complications in the chain, but our sales progressor, Louise, kept us updated every step of the way and seemed to go above and beyond to keep things moving.
5/5
GoogleVery friendly, efficient and helpful. Great communication and always informed on time as regards to checking property.
Agent replied · 26 July 2024
Thank you for your kind comments, Selena. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
5/5
TrustpilotJake Chamberlain
I was greeted by Jake Chamberlain, with a cheerful manner. He guided me through the property and outside, happily answering any questions. He seemed knowledgeable and confident and made me feel at ease and not hurried. Equally, not over the top, making the viewing feel genuine.
5/5
TrustpilotWe were kept informed of any updates…
We were kept informed of any updates during our house purchase.Rebecca Gravener looked after our purchase and chased up solicitors etc.Friendly and professional service felt looked after throughout the process
1/5
TrustpilotWorst experience so far as a tenant.
Worst experience so far as a tenant with a lettings agent. Rude, sarcastic employees. Communication is shocking, we seem to be doing their admin for the property which is taking a lot of time out of our actual jobs. If you are tenants, avoid miles and barr at all costs.
5/5
GoogleAbsolutely fantastic from start to finish when purchasing my property. I was kept regularly updated and communication was always quick and clear. Thankyou!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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