5/5
TrustpilotExcellent conversation and follow-up
Holly was excellent during conversations and follow-up. Prompt response to questions. Flexibility in handling our peculiar situation. Above all, very friendly and respectful.
Trusted Agent profile · Folkestone
Verified
Miles and Barr reviews in Folkestone
★★★★★
1,352 reviews across 2 platforms
101, Sandgate Road, Folkestone, CT20 2BQ
Part of Miles, see every office.
Miles's office in Folkestone, at 101, is rated 4.5 out of 5 across 1,352 reviews on two platforms, including 536 Google reviews rated 4.7.
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Awards
Industry awards
Miles Folkestone won ESTAS awards in two years, most recently 2025.
ESTAS winner in two years: 2025, 2023.
ESTAS awards by year, 2025 to 2023
2025 1 Best in Postcode ESTAS 2025 winners
- Best in PostcodeESTAS Best in Postcode 2025: CT20, Sales
2023 1 Best in Postcode ESTAS 2023 winners
- Best in PostcodeESTAS Best in Postcode 2023: CT20, Sales
Source: ESTAS winners lists, as published, linked by year.
Reviews
Every review we hold for the Folkestone office, from every platform, shown as written. First names only.
Trustpilot5/5
Googlewe purchased our first home through Miles & Barr, the agent that was dealing with our purchase was Lauren Mayes and she basically bent over backwards to help us, she was very polite and friendly she also broke everything down for us which helped a lot.
Agent replied · 22 May 2026
Thank you for your five star review of Miles & Barr Folkestone. Lauren is pleased to hear that she was able to assist with every stage of your buying process. Congratulations again on your new home! The Miles & Barr team
5/5
TrustpilotMiles and bar are the best letting…
Miles and bar are the best letting agent, Highly recommend. Please don't waist your time with non reliable agents, stick to Miles and bar and they will get you exactly what you desire.My search didn't take long after I registered with them.They kept to their words, and reach out to me immediately the property of my choice is in the market.I am grateful.
5/5
TrustpilotMax :)
Max was really helpful during the viewing and answered all of the question that I asked.
5/5
TrustpilotGreat customer service
Great customer service especially Natalie heard. Great local knowledge and went out of her way to help. Would highly recommend
5/5
TrustpilotKerrie was really helpful and very…
Kerrie was really helpful and very professional all through the time. Thanks to her, she made the process seamless and easy
5/5
GoogleI was approached regarding support for selling my house by Ross Newman who was very informative and knowledgable of the current going’s on with the housing market. Would highly recommend miles and barr for support with selling your house.
1/5
TrustpilotVery poor experience
Very poor experience. Difficulty for buyer of my property to get a second viewing booked in. Little involvement in sales process.Would not sell through this agent again. Made a formal complaint but they want their fees.
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. We take customer experience very seriously and I can see that after your formal complaint was submitted, we completed a full investigation on each point raised. Although you were disappointed with the outcome, we have factually indicated why your complaint has been closed. It's disappointing to hear that are not fully satisfied with our services, but if there is anything else I can help you with or you would like to discuss further, please feel free to contact me on e-mail: cx@milesandbarr.co.uk - Mark, Customer experience manager
5/5
GoogleThe team at Miles and Barr Folkestone have been fantastic at responding quickly to emails and queries and have been professional through out- Zoe impressed us by really taking the time to understand what we were looking for and is an asset to the agency! Oliver and Gary have also been amazing with advice and responses, and they have all helped us buying our first place- a Big thank you!
5/5
GoogleBethany was great and very helpful
5/5
TrustpilotSophie Collins was really helpful and…
Sophie Collins was really helpful and prompt during the rental of the property. Thank you
5/5
TrustpilotSophie was very helpful and worked…
Sophie was very helpful and worked quickly to find somewhere that suited our needs
5/5
TrustpilotVery happy with the team
Very happy with the team, in particularly Suzanne who did a great job keeping the chain moving
5/5
TrustpilotHelpful so far
The estate agent Kerry Brunger has been very helpful and professional so far in helping me secure a let in Kent.
5/5
GoogleFull piece of mind, I want to be the best landlord I could be and Miles and Barr are THE link to offering excellence. The services they offer is first rate.
Agent replied · 26 July 2024
Thank you for your kind comments, Steve. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
5/5
GoogleI was very happy with Miles and Barr for my house sale for the entire process. All the staff were very helpful and professional. They found the right potential people to viewed and got me a very good buyer. During the selling there was something happened from the buyer's side but Miles and Barr responded and sorted it out very quickly. It moved smoothly as I received a update every week. I highly recommend Miles and Barr.
5/5
GoogleZoe has been really helpful and supportive in selling our house and now trying to find a family home for us
5/5
TrustpilotExcellent service from miles and barr
Excellent service from miles and barr. Kept up to date with progress from start to finish emily stickler was always keeping me informed with updates and advice never had any issues or problems it was so easy to sell with them. Well done.
5/5
GoogleIt was very nice to meet Ross . Very helpful and friendly team
5/5
TrustpilotJake was very friendly
Jake was very friendly, gave me all the information I needed and was overall stellar.
5/5
TrustpilotShelley webster is a star
I have been dealing with Shelley Webster who has supported both my sale and purchase. The service has been amazing and Shelley has made the process seamless. I can not thank her enough for her help and would strongly recommend Miles and Barr.
5/5
TrustpilotMax was great
Max was great. Showed me around with no rush. Overall nice smooth viewing.
5/5
TrustpilotLouise kept us up to date with the…
Louise kept us up to date with the purchase of our house and was very professional.
5/5
GoogleThe service we received from Miles & Barr during our purchase was outstanding. Lauren kept us informed on a weekly basis as to progress.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Miles and Barr
Has Miles and Barr won any awards?
Yes. Miles and Barr won Best in Postcode (CT20) at the ESTAS 2025 awards, its most recent, and ESTAS awards in one earlier year.
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Send Miles and Barr a message.
