4/5
GoogleI was happy with the service provided by Miles & Barr, their agents were friendly and always on time.
Trusted Agent profile · Folkestone
Verified
Miles and Barr reviews in Folkestone
★★★★★
1,352 reviews across 2 platforms
101, Sandgate Road, Folkestone, CT20 2BQ
Part of Miles, see every office.
Miles's office in Folkestone, at 101, is rated 4.5 out of 5 across 1,352 reviews on two platforms, including 536 Google reviews rated 4.7.
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Awards
Industry awards
Miles Folkestone won ESTAS awards in two years, most recently 2025.
ESTAS winner in two years: 2025, 2023.
ESTAS awards by year, 2025 to 2023
2025 1 Best in Postcode ESTAS 2025 winners
- Best in PostcodeESTAS Best in Postcode 2025: CT20, Sales
2023 1 Best in Postcode ESTAS 2023 winners
- Best in PostcodeESTAS Best in Postcode 2023: CT20, Sales
Source: ESTAS winners lists, as published, linked by year.
Reviews
Every review we hold for the Folkestone office, from every platform, shown as written. First names only.
Google5/5
TrustpilotWe viewed x2 properties with max good professional and friendly service
We viewed x2 properties with max, he was professional with all his communication and conducted the viewing process well with honest appreciation of the landlord and our needs and feedback to questions about our queries to hand … he was prompt and on time politely manner… we would recommend him for contact if wanting to view and talk about your rental property or wanting to find a property…
5/5
TrustpilotExcellent service
Excellent service, regular updates, very professional team. My point of contact was Louise Daly who was always swift to respond to my enquiries, was efficient and kept me up to date with the sale of my property. The team at Miles and Barr work in perfect harmony. Thank you team!
5/5
GoogleCurrently use Miles and Barr for property management. Niamh, since taking the role of looking after my property has been amazing in sorting out projects and arranging maintenance. especially in a recent change over. Proving a valuable network to get a job done
4/5
TrustpilotMiles and bar go between
Debbie has been very professional all they way through the selling of our property. Very prompt and informative on any queries we had along the way.
5/5
TrustpilotHolly Hill - clear and reliable point of contact
Holly Hill was fantastic. Response time to our enquiries was very quick and her communication throughout the process of renting was clear, knowledgable and helpful.
5/5
TrustpilotKerrie has been brilliant
Kerrie has been brilliant, from quickly arranging a viewing to keeping me informed promptly throughout the application process, a credit to Miles & Barr
5/5
TrustpilotReview for Holly Hill
Holly has been very prompt and helpful in us getting our new home in Folkestone. She has been very professional throughout and we are grateful.
5/5
GoogleSam Fogarty and Louise Daly went above and beyond to help with every aspect of our house sale and purchase of our new property Thankyou guys.
5/5
GoogleThe really important thing with an estate agent isn’t just getting your home marketed and out there, it’s also about getting a buyer through to completion quickly and easily. Miles & Barr really worked well for us getting our home on the market. From selling to mortgage advice to help with solicitors, they were great. Once we had an interested buyer, Lauren worked with us, our buyer, and our solicitor and really excelled in making sure everyone was communicating and moving things along. Miles & Barr cost a little more than some other estate agents, but I’d say the extra really is worth it for such an important thing as selling a house!
5/5
GoogleI bought through Miles & Bar back in February. I have two small children and was very stressed with the idea of uprooting from our family home and moving. From the initial 'registration process' right through to actually viewing, I found the staff to be helpful, pleasant and personable. (safe to say this cant be said for all estate agents in Folkestone, but I will save that for another review!). After a long day of viewings with two over tired three year old's, James at Miles and Barr had surprisingly popped back to the office in-between our appointments and had collected two small 'Miles & Barr footballs' for the boys. This was very much appreciated and saved a very close tantrum from occurring! I will not forget the top service that was received and I would strongly recommend them as an agent of choice.
5/5
TrustpilotA lovely viewing with Max today
A lovely viewing with Max today. He was very informed and articulate. Thank you! Jess was also super helpful’
5/5
TrustpilotFrom the first communication to the…
From the first communication to the completion of the rental agreement the service was excellent.Jake who showed us around was knowledgeable, polite & friendly. Anna who dealt with us after the viewing was fantastic, getting a few issues sorted quickly & professionally. She is incredibly responsive & understanding to our queries and could not be more helpful, we are looking forward to moving in in a couple of weeks.
5/5
TrustpilotAnna is absolutely fantastic
Anna is absolutely fantastic, I have never experienced such wonderful, compassionate and fast service!Thank you so much Anna
5/5
TrustpilotJake made us feel totally at ease…
Jake made us feel totally at ease during our viewing, very helpful with any questions.
1/5
GoogleDon't answer the phone at 9.20 and 9.30..and still haven't responded to an email requesting a viewing after 48 hours. Have now approached other agents.
Agent replied · 26 July 2024
We are saddened to read your review and apologise that you were unable to reach our colleagues in Folkestone. We endeavour to provide a swift response to customers enquiries and are sorry to read that this was not your experience. Regards, Lauren Williams - Communications Manager
5/5
TrustpilotMy Thanks to Jodie Winch
My Thanks to Jodie Winch, who helped to keepthe sale going through also the team at the Folkestone Branch.
5/5
TrustpilotM and B have been exemplary in my…
M and B have been exemplary in my dealings with them both on selling properties and managing my property.I’m hoping they continue their 5* service in finding me a replacement tenant over the next month.Best of all the management fees are cheaper than my previous agent, and the service is much better. Win win!
5/5
TrustpilotAll the team at Miles and Barr were…
All the team at Miles and Barr were amazing throughout, especially at a very busy time. Couldn't fault anything. Will definitely use again!
5/5
TrustpilotFriendly and professional
Jake was very friendly and professional. He showed us around and answered every single question we had. Lovely guy.
5/5
TrustpilotMiles & Barr and the team have been…
Miles & Barr and the team have been brilliant and especially Louise. If your buying or selling I would recommend Miles & Barr.
5/5
TrustpilotGreat service
Jake was punctual, knowledgeable and very helpful. The office has also been very helpful and overall a great experience.
5/5
GoogleI've viewed properties with Maddy recently and it was a wholly enjoyable experience. She was personable, professional and efficient. Maddy arranged viewings promptly and was defiantly an influence in a cordial discussion with one ion the vendors we visited. Great job.
1/5
TrustpilotVery slow
Miles and Barr are extremely slow in putting forward offers., They use a different team for this and an offer can take anything up to a couple of days. I as a buyer haven’t got time to wait in a market like this as you risk loading other properties. I would not use them to buy, sell or rent as their tenants also aren’t vetted thourghly.
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Questions about Miles and Barr
Has Miles and Barr won any awards?
Yes. Miles and Barr won Best in Postcode (CT20) at the ESTAS 2025 awards, its most recent, and ESTAS awards in one earlier year.
Want Miles and Barr to help?
Send Miles and Barr a message.
