Miles and Barr reviews in Folkestone

★★★★★ 5/5

Trustpilot

Jakes review

Jake was punctual and very helpful with my house tour. He’s a very polite smart young man and I’m pleased to have met him

Blessing · 12 May 2022

★★★★★ 5/5

Trustpilot

Helpful holly

Holly was very helpful when answering any questions we had and guiding us through the letting process. Holly made something that is stressful a lot more manageable. Thank you

Siobahn · 29 July 2021

★★★★★ 4/5

Trustpilot

Miles and barr,helped me sell my…

Miles and barr,helped me sell my property,all the people were very helpful,especially Suzanne, she kept me informed all the time,as to what was going on,thank you very much.

Kitson · 25 September 2021

★★★★★ 1/5

Trustpilot

On the verge of being left homeless…

On the verge of being left homeless because of incompetence, delays, and now outright lies.Offered and agreed a Move In date, plan accordingly and give notice on current property.1 week later, some BS about workmen unable to get in, so push the Move In date back 8 days.Plan and pay for things based on the new Move In date.2 days before Move In, chase to confirm about keys, only to have date pushed back another 3 days, to basically coincide with the date we have to give keys back on current home, meaning we have no way to move furniture, decorate etc and even 1 more days delay means we would be homeless.Then, to be told they never mentioned any date other than the latest one, and we must "be confused" (I have it in writing - no confusion there!), and there is nothing they can do about it....My wife is in tears, I am an emotional wreck, and we have got to find £750+ to cover lost deposits, cancelled van hire, storage, and hotel costs.We have Rented for the last 25yrs, moving numerous times. NEVER have we been subjected to such a dysfunctional, ignorant, could-not-care-less bunch of cowboys.

Raymond · 16 November 2020

★★★★★ 1/5

Trustpilot

I have had my house up for sale for 2…

I have had my house up for sale for 2 1/2 months now during the current "housing boom" with this agent. During this time I have had four viewings - a fifth did not show up and no explanation was given. The first "buyer" made an offer, then withdrew it two weeks later after searches had been started. Last person to view told me my house was "overpriced, too small, and about to collapse due to a construction fault", which - if it is a fault - affects all 120 houses on this 40-year-old estate! He then offered 10% below asking price, which had already been reduced. Nobody seems to know what other staff are doing, they double up on calls, or do not call at all. I had to constantly remind them of my situation and circumstances. Given up now - will try again in the new year with another agent.

Sabine · 6 November 2020

★★★★★ 5/5

Google

Had such a good experience with M&B, they were quick to contact us about viewings, very polite and helpful throughout the process. Jake, who showed us around the properties was very personable and helpful also, giving us any information we needed/asked for! All around brilliant experience!

Chloe · 22 May 2024

★★★★★ 5/5

Trustpilot

We have recently purchased a property…

We have recently purchased a property through the Miles & Barr branch in Cliftonville & we would like to thank them all for their professionalism & efficiency throughout the whole process. Louise Daly, in particular, has been a complete star & her calm manner & understanding of the industry has been a huge help to us through a sometimes stressful time. Thank you so much, we really appreciate it! David & Laura Milner

Laura · 14 February 2022

★★★★★ 1/5

Trustpilot

I am far from happy with them

I am far from happy with them, i have now been without hot water for 11 days and still they are not chasing the plumber to fix the boiler, as my shower also works from my boiler i can even have a bath or shower. I am disgusted with the service, how would they feel with no hot water!!!!!!!!!!I have to state this is NOT down to my landlord as he is paying them to deal with this.I have now told them that if it is not fixed by the weekend i will be going to environmental health and trading standards.....

Paula · 9 September 2020

★★★★★ 5/5

Google

The staff at Miles and Barr have been extremely helpful with my process of purchasing my first property, particularly Kayleigh who gave me great advice. Couldn't recommend anyone else!

Elizabeth · 22 May 2021

★★★★★ 1/5

Trustpilot

This is the most unprofessional firm I…

This is the most unprofessional firm I have ever come across. Trying to get them to rent you any property is a complete waste of time. They will never call you back, never respond to an email. Avoid these people. It took these morons 2 weeks to respond to an offer. Complete fools.The very next agent I called completely blew me away with speed and effeciency. They always followed up on either a phone message or email.DO NOT USE MILES&BARR

Len · 12 August 2020

★★★★★ 1/5

Trustpilot

I have been waiting two and a half…

I have been waiting two and a half years for Miles and Barr to replace a single fence panel at our boundary with a property that they let next door, I offered to do the job for the cost of the fence panel (as it just needs a new one to be slotted into two concrete posts) but they cannot authorise.I’ve spent this whole summer with a 6ft gap in my fence and my pets have had to stay indoors, when we call they tell you that person that deals with lettings is not there and then shortly after you get a text stating that somebody is coming to look at it or to price it.They’ve blamed it on Coronavirus but how did they know about Covid 2 years ago?They are dreadful to deal with and have ruined our summer more than lockdown has, as we can’t even sit in our beautiful garden.I bet it will be done immediately when they want new tenants as they’ve told us the current tenants are leaving soon.

Daniel · 11 August 2020

★★★★★ 5/5

Trustpilot

I sold my house through Miles and Barr…

I sold my house through Miles and Barr and ciyksnt be happier with the whole process. All the staff were so helpful and responsive. Thank you to Bradley and the team

Lynne · 18 November 2020

★★★★★ 5/5

Trustpilot

Friendly and prompt service

Kerrie has been extremely helpful and prompt on replying to all my questions. I highly recommend Miles & Barr, Specially Kerrie for her friendly attitude. Thank you

Zari · 1 September 2021

★★★★★ 1/5

Trustpilot

AVOID! Never again will I get in contact with…

Never again will I get in contact with Miles and Barr, you’re given false information and get passed around on the phone to different people that don’t know what they are talking about. I had a viewing booked that I was specifically told could not accept an offer until ALL the viewings has taken place. I now receive a call with an offer being placed and nothing more they can do when being fed false information. Very unprofessional and unorganised people that do not know what they are talking about.

Megan · 19 June 2020

★★★★★ 5/5

Google

I cannot thank the Miles & Barr team enough. From the first appointment of valuation, through the viewings and to exchange and completion, they made the process of selling our house in Sandgate as smooth as possible! It was not the easiest if situations for the team to have to deal with, however they showed me much support during this time. Thank you to all of you involved . Vicki

Vicki · 22 May 2022

★★★★★ 5/5

Google

Lauren/Oliver/Ethan, Apologies for the delay. I just wanted to take the time to email you to thank you for all your hard work in helping me move (and keeping me sane!) I have been working night shifts ever since the move on Friday, so it’s been a bit of a whirlwind and hasn’t properly sunk in yet. Currently sleeping in my niece’s toy room on a camp bed until I get the keys to the new place. It’s not so bad. :) You lot have been absolutely brilliant and, if it wasn’t for your persistence in getting new viewings arranged so quickly after the flat fell through (both times!) then we wouldn’t be where we are now. And Lauren especially, calming me down when emotions were all over the place. It is really, really appreciated. Jen x

Jen · 22 May 2020

★★★★★ 5/5

Trustpilot

Jay was very knowledgeable and…

Jay was very knowledgeable and friendly, was running a little late and he kindly waited with no pressure being put on us.

Julia · 16 May 2022

★★★★★ 5/5

Google

Surperb agents who we have useed for both selling and purchasing a property. Professional and effecient from start to finish.

Sacha · 17 May 2025

★★★★★ 4/5

Trustpilot

Friendly staff

Generally had positive experiences when viewing properties with Miles and Barr. Agents on time for viewings and relaxed about length of time at the property.

James · 14 March 2025

★★★★★ 5/5

Trustpilot

Very helpful & efficient

Miles & Barr were efficient and very helpful - dealing with them was no extra stress and communication was always clear & simple.

Jack · 11 March 2022

★★★★★ 1/5

Trustpilot

Disgraceful firm

Disgraceful firm, no care for tenants, no repair work carried out. They will leave you in a damp mouldy house with leaking roofs without any care in the world. All this with 4 kids In the house. Avoid at all costs

Mark · 8 November 2021

★★★★★ 5/5

Trustpilot

Jake was very helpful in showing us…

Jake was very helpful in showing us around and very thorough in explaining processes etc as we are new to renting.

Tom · 4 June 2022

★★★★★ 4/5

Trustpilot

Louise Daly has been fabulous…

Louise Daly has been fabulous throughout my house purchase, constantly pushing things along and ensuring everyone in the chain was kept up to date! Thanks :)

Hannah · 23 August 2021

★★★★★ 1/5

Trustpilot

Awful experience from the Folkestone…

Awful experience from the Folkestone branch. Two members of staff giving false information trying to cover up mistakes rather than admitting responsibility. Would never use them as have absolutely no trust. They even hung up on me when I was asking why they had given false info

Tracy · 18 March 2024