Miles and Barr reviews in Folkestone

★★★★★ 5/5

Trustpilot

Jake Chamberlain

Jake showed me round 2 properties today and was very helpful and polite.He gave lots of extra advise after the viewing which was much appreciated.Thanks Jake!

Jordan · 15 June 2022

★★★★★ 5/5

Google

Great service all the way though the sale. The professionally taken photos made the house look great and built interest. Once the offer was accepted the support we got from Lauren throughout the sales process was second-to-none. We were regularly kept informed and any issues were smoothed out very quickly. Would definitely recommend them, wholeheartedly.

Neil · 22 May 2019

★★★★★ 5/5

Google

This is my first rent through Miles and Barr and its been great. I had a few issues when I first moved in and Niamh Kennet has helped me out and been so friendly and helpful. She went above and beyond to help me get things sorted. Very appreciated.

Michelle · 22 May 2024

★★★★★ 5/5

Trustpilot

Professional and attentive to our needs

All of the staff at Miles & Barr were professional and reassuringly attentive at all stages of the rental process from the viewing, referencing and final collection of the keys.

Marc · 10 November 2021

★★★★★ 5/5

Trustpilot

Excellent service

I haven't bought a property in over 40 years so was a bit rusty. Everything Miles and Barr have done for me has been excellent, from the initial introduction, both polished and professional to the updates received every ten days to let me know how the sale was going through. Any difficulties quickly remedied, I can't praise Miles and Barr enough. I would also like to praise Ben for his professionalism during the initial meeting and Shelley Webster who has kept me up to date throughout the procedure.

Jacqueline · 17 June 2021

★★★★★ 1/5

Trustpilot

Not a good experience.

We asked M&B to market our house last autumn and only had a few viewers. The few viewings that did take place, we never had any feedback from the agents. For weeks on end we heard nothing from them. Earlier this year they called me suggesting we dropped the price by £10k to get in before the stamp duty concession ended. But no sale. So I cancelled the contract and put the property with a different agent. A week and a half later and we have an offer at the original (higher) asking price which we have accepted.

Peter · 6 June 2021

★★★★★ 3/5

Google

The overall experience was frankly, lengthy and stressful. Our initial viewing of the property was curt and ill-informed (we were given a made-up reason for the sellers' selling that was rectified by another agent at a later date), and they didn't know anything about the property. The second viewing was better, with a different agent, but we were still giving incorrect information (for example, we were told the the gas fire was functional, it wasn't). Later, throughout the conveyancing process, our dedicated sales progressor was near impossible to get a hold of. It would often take 3 emails and a voicemail or two just to get a response, and we weren't initially told that we could contact the branch for queries, so we waited several weeks for our sales progressor to contact us so we could book a survey in, ultimately holding the whole process up by a month. When we discovered it was possible to go through the branch, we got answers far quicker. However, there were multiple staff who tried to direct us to the sales progressor for queries that were time-sensitive, on the progressor's day off, when we'd then have to wait 3 days for them to be at work again, and then another 2 weeks to get a reply. Now we've completed, we've discovered far more wrong with the property than we were led to believe, with things clearly hidden during the viewings, that Miles and Barr simply should have known about (the worktop dropped but was propped up by a washing machine during the viewing, the kitchen tap is almost unusable because of the leaking). Lastly, we've been left with a goldfish pond that we firstly weren't told was a pond, not a water feature, and secondly not informed the fish would be left in it! We're now having to source a new home for the fish, as our original plan the whole time was to rip the water feature out. The only reason this is a 3* review was because of the stellar service from Kayleigh at the Folkestone branch, who went out of her way to keep us informed and to help us with queries.

Susie · 22 May 2021

★★★★★ 5/5

Google

Miles and Barr staff have been exemplary in their service acting as selling agents They have been responsive to any query I've had and have been quick to return any calls I've made I feel they have heard me and taken the time to work out what my needs were. Zoe in particular became the agent to sell / accompany viewers at my house. She took care of all details and respected my wishes with doors locks and alarms.I have been really impressed with her dedicated approach.. I can also praise Hannah who had the difficult task of negotiating offers. Katie for her professional handling of all things to deal with the liaison of solicitors and surveyors and last but not least to Ethan Olly and Sam as the cheerful voice at the end of the phone ! Well done to all Miles and Barr staff you made the other agents look like amateurs !

Jane · 22 May 2021

★★★★★ 5/5

Google

Despite knowing that our enquiry regarding a house valuation was purely curiosity, Kayleigh Turner and Sam Fogarty could not have been more helpful. Kayleigh rang us within minutes of us expressing an interest and made an appointment for Sam to visit at a time and date to suit us. She followed this up by sending us an information pack regarding Miles & Barr which was extremely helpful. Sam had done research which he produced to support his valuation when he’d had a thorough tour of our property. We wouldn’t hesitate to use Miles & Barr should we decide to proceed with a sale.

Joan · 22 May 2021

★★★★★ 5/5

Trustpilot

Helped me through the entire process of…

Helped me through the entire process of getting the house on the market and finding a buyer. The sales negotiator, Louise Daly, was professional, friendly and determined throughout to make sure the sale went through as smoothly as possible in a difficult time. Was genuinely pleased for me when it was completed which was lovely.

Consumer · 3 January 2024

★★★★★ 5/5

Trustpilot

Sophie Collins was a great help in…

Sophie Collins was a great help in finding us our latest property to let. Communication was very polite and helpful. We are very pleased. Thanks so much.

Octavia · 12 March 2022

★★★★★ 5/5

Trustpilot

Was seamless from start to finish

Was seamless from start to finish. Anna was very helpful and guided me through all the steps and procedures to get my new place.

John · 28 July 2022

★★★★★ 5/5

Google

I have been very impressed with Miles & Barr. They were flexible over viewing arrangements (for the property I bought through them) and have communicated clearly at all times. The purchase has moved through smoothly, thanks to their work and I would recommend them to others without hesitation.

Leigh · 22 May 2024

★★★★★ 5/5

Trustpilot

A big thanks to Holly at Miles and Barr…

A big thanks to Holly at Miles and Barr for helping me secure a great flat. Service I have received has been exceptional as I have been looking for sometime.

Vinyl · 23 August 2021

★★★★★ 5/5

Trustpilot

Amazing experience

Holly Hill is an absolute diamond. Really helped my partner and I land out first rental together. Fast responses and very friendly and polite. We really appreciate the help! :)

Charlotte · 19 August 2021

★★★★★ 5/5

Google

Today my wife and I viewed a property through Miles and Barr. Callan the estate agent was incredibly helpful allowing us to explore our options regarding selling our property and moving. He was very knowledgeable and efficient. 5 stars to Callan

James · 22 May 2022

★★★★★ 5/5

Google

Great agent with the largest porftfolio we've come across so far. Team are very responsive and helpful. We recently viewed a few properties with Callan, who has gone above and beyond to support us in our search for a family home.

Parris · 22 May 2022

★★★★★ 5/5

Trustpilot

Really helpful service very prompt and…

Really helpful service very prompt and polite. I would like to thank Anna Adamczak for all her help as I am a first time renter.Regards

Paul · 19 May 2022

★★★★★ 5/5

Google

Very good service from start to finish. Kept well informed with regular emails and calls. Every member of staff was friendly, professional and efficient. Excellent service all around and we'd highly recommend Mikes & Barr.

Phil · 22 May 2020

★★★★★ 5/5

Google

We've been impressed with the professionalism of all the staff in our search for our forever home. Special thanks to Zoe who has a good understanding of what we're looking for.

John · 22 May 2021

★★★★★ 1/5

Trustpilot

Bigotted staff with too much power

This company discriminates against single parents of low income. This agent told me they had put my details forward for rental properties when in fact they did not show my details to the landlord at all. I found this out as a family member turned out to be a friend of a landlord but he wasn't shown my details. This is down to the one member of staff having too much 'power' and it going to her head. Shame on you and your colleagues for judging people by thier circumstances.

Emma · 26 February 2021

★★★★★ 5/5

Trustpilot

Sophie Collins was extremely helpful

Sophie Collins was extremely helpful, cooperative, knowledgeable and efficient. She addressed our requirement precisely and used to respond directly. We salute her and Miles & Barr for such service!

Raed · 28 August 2021

★★★★★ 5/5

Trustpilot

Post completion

Rebecca was so helpful in getting our completion sorted. She and her team have been so supportive and we are very grateful for their help.

Mandy · 25 March 2022

★★★★★ 5/5

Trustpilot

Jakes review

Jake was punctual and very helpful with my house tour. He’s a very polite smart young man and I’m pleased to have met him

Blessing · 12 May 2022